Do not subscribe. You can't cancel and you're automatically renewed into another 12 months. Products are the same, primer, hair masks, same colour lip liners. I feel scammed. Don't bother.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I just recently discovered Glossybox and I must say I'm beyond impressed! With everything! The products. The ease of navigating the site. And the customer service is absolutely top notch! Yesterday I... Ver mais
A empresa respondeu
Glossybox in USA is closing down, and a lot of older boxes are on clearance. I ordered 3 which arrived very quickly, but the last one was incorrect. I reported it right away and included a picture, an... Ver mais
A empresa respondeu
I would like to understand what means the variations and US numbers in each purchase, this isn’t clear! I believe everyrhing should be clear and intuitive for the costumers. Other point, some glossy b... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Glossybox
Escrito pela empresa
GLOSSYBOX
Helpful links
About us
GLOSSYBOX is a beauty discovery platform that engages beauty lovers across the world. Every month, we introduce you to five hand-picked global beauty products delivered straight to your doorstep through our beauty mystery boxes. You can start getting your beauty set by becoming a member to any of our subscription schemes available. You can also shop the limited edition beauty boxes on a discounted price once you join the Glossies’ community! Besides the amazing monthly beauty treats, here, at GLOSSYBOX, we provide you the latest beauty tricks and tips in our monthly beauty magazine and through our blog which is full of expert advice!.
Our GLOSSYBOX subscription plans offers flexibility across a wide variety of options provided to match your beauty needs. You can opt fora month subscription plan only for the price of £13.25! This is the perfect package to try out the beauty brand for the newbies! Once you love our beauty boxes, you can sign up to the GLOSSYBOX year subscription for only £11.75 monthly.All our monthly bundles are worth £50 which makes this subscription of excellent value! For Pay Monthly subscription plans, payment for your first box will be taken straight away when you sign up. After this, payments are typically taken on or around the first of the month. On the other hand, if you prefer not to pay for monthly beauty boxes, you can choose to pay up front for 3-, 6- or 12-months plans!Your plan will automatically renew unless cancelled within the term deadline. You can opt out of this renewal service through your online account by cancelling by the 14th date of your final box month. If you want to change to a different subscription plan, you must wait to opt out of your current plan and sign up again after the first of the following month in order to avoid duplicate boxes.
.
Informações de contato
Alemanha
- www.glossybox.com
3,0
Bom
3 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Coupon offer was not correct
Coupon offer of buy 5 boxes for the price of4 was deceiving since the deal did not appear until I put 7 boxes in the cart so I had to buy 7 boxes for the offer. Even though the prices were great, it was still deceitful.
8 de setembro de 2024
Resposta da Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Okay, But Am Still Missing a Refund
Said I was refunded for an order that couldn't be fulfilled but there is no record of a refund of that $100.
Other than that, I've found the site to be a great source of gifts for friends and colleagues at prices that don't break the bank.
5 de setembro de 2024
Resposta da Glossybox
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
So far so good I haven’t recirved my…
So far so good I haven’t recirved my box yet but everything seems ligit
4 de setembro de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to navigate and check out!
2 de setembro de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I was sent two of the wrong boxes
I was sent two of the wrong boxes. And the boxes they sent instead were both the exact same so I got two of the same box that I didn’t order.
27 de agosto de 2024
Resposta da Glossybox
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I ordered 10 boxes of the glossy $5…
I ordered 10 boxes of the glossy $5 boxes and I got them all the same. If you do not have them refund and return. I did not want 10 of the same boxes. I also don't like those boxes. I do not think I will order from this company again.
13 de agosto de 2024
Resposta da Glossybox
Hello Melanie,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Jess
defektes Produkt bekommen
defektes Produkt bekommen, mich an Kundenservice gewandt, man wolle mir 4 € ersetzen. Da ich aber die Glossybox schon abbestellt hatte nützt das ja nix, wollte einfach Ersatz haben. Auf die zweite Mail einfach keine Antwort mehr bekommen. So kann mans auch machen! Kundenservice = 0
12 de agosto de 2024
Avaliação não solicitada
Resposta da Glossybox
Hallo Barkleysspirit,
Vielen Dank, dass Sie Ihre Erfahrungen geteilt haben. Es tut mir leid, das Problem zu hören.
Wir helfen Ihnen gerne weiter bei Ihrer Anfrage, wenn Sie uns über Ihr Online-Konto oder unsere sozialen Plattformen kontaktieren.
Mit freundlichen Grüßen,
GLOSSYBOX - Kundendienstteam.
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Always ready with customer service has…
Always ready with customer service has easy website to use
16 de agosto de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Love the products, but...
Update: After leaving this review. Glossybox refunded the price of the 5 duplicate boxes. I changed my one star review to four stars
Original review: I love the products. However, I order a total of 6 different boxes and received 5 of the same box. When I contacted customer service, they said they were out of the other boxes and substituted what was in stock. I was disappointed.
29 de julho de 2024
Resposta da Glossybox
Hello RT,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Great prices on boxes plus a $5 discount
Great prices on boxes plus a $5 discount
11 de agosto de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I need my order prepared as soon as…
I need my order prepared as soon as possible, I will go on a trip and I want to take my kit with me
10 de agosto de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Resposta da Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Sent completely different items than…
Sent completely different items than what I ordered.
31 de julho de 2024
Resposta da Glossybox
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I like the outlet facility on your…
I like the outlet facility on your website. I also like the sale that you're having if you bought five $5 boxes. I bought six. This makes it so much easier than having a membership. Thank you so much.
28 de julho de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Love it but so many problems
I love Glossybox but have had nothing but trouble with getting products that I’ve ordered. The company doesn’t really care that you don’t get what you ordered. Unfortunately I am addicted so I keep ordering. The boxes are great — filled with top-notch products.
31 de agosto de 2023
Resposta da Glossybox
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Best company ever
Best company ever. I hosted a girls weekend and made these items, a white elephant, so that every lady got at least five items. It was a hit of the party. Their products are phenomenal.
11 de julho de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I love Glossybox and I miss that you no…
I love Glossybox and I miss that you no longer ship the monthly box to the US! And it looks like we are also unable to purchase your summer bag and other limited editions that are exclusive to the UK. I've been a customer for years and I understand shipping expenses and restrictions, but I miss you!
10 de julho de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sch**ßladen..
Sch**ßladen...
Also wer hier was abschließt, ist selbst schuld.
Ich habe mehrfach geschrieben, dass mir Geld abgezogen wurde, ich jedoch keine Box erhalten habe da ich im Urlaub war. JEDESMAL kommt nur ein Copy-and-Paste Text vom sogenannten Kundenservice.. Absoluter Witz diese Firma..
Davon mal abgesehen, dass die Produkte null auf einen abgestimmt sind - womit ja immer so toll geworben wird.. Dieses Profil auszufüllen bringt echt gar nichts...
Bewertungen hier sind locker auch gekauft, wenn man nichtmals mehr Mails an die offizielle Supportmail schicken kann, da das Postfach überfüllt ist (lt. automatischer Rückmail)...
Definitiv KEINE Empfehlung wert!
1 de julho de 2024
Avaliação não solicitada
Resposta da Glossybox
Hallo Angelique,
Vielen Dank, dass Sie Ihre Erfahrungen geteilt haben. Es tut mir leid, das Problem zu hören.
Wir helfen Ihnen gerne weiter bei Ihrer Anfrage, wenn Sie uns über Ihr Online-Konto oder unsere sozialen Plattformen kontaktieren.
Mit freundlichen Grüßen,
GLOSSYBOX -Kundendienstteam.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.