Do not subscribe. You can't cancel and you're automatically renewed into another 12 months. Products are the same, primer, hair masks, same colour lip liners. I feel scammed. Don't bother.
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Veja o que dizem as avaliações
I just recently discovered Glossybox and I must say I'm beyond impressed! With everything! The products. The ease of navigating the site. And the customer service is absolutely top notch! Yesterday I... Ver mais
A empresa respondeu
Glossybox in USA is closing down, and a lot of older boxes are on clearance. I ordered 3 which arrived very quickly, but the last one was incorrect. I reported it right away and included a picture, an... Ver mais
A empresa respondeu
I would like to understand what means the variations and US numbers in each purchase, this isn’t clear! I believe everyrhing should be clear and intuitive for the costumers. Other point, some glossy b... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Glossybox
Escrito pela empresa
GLOSSYBOX
Helpful links
About us
GLOSSYBOX is a beauty discovery platform that engages beauty lovers across the world. Every month, we introduce you to five hand-picked global beauty products delivered straight to your doorstep through our beauty mystery boxes. You can start getting your beauty set by becoming a member to any of our subscription schemes available. You can also shop the limited edition beauty boxes on a discounted price once you join the Glossies’ community! Besides the amazing monthly beauty treats, here, at GLOSSYBOX, we provide you the latest beauty tricks and tips in our monthly beauty magazine and through our blog which is full of expert advice!.
Our GLOSSYBOX subscription plans offers flexibility across a wide variety of options provided to match your beauty needs. You can opt fora month subscription plan only for the price of £13.25! This is the perfect package to try out the beauty brand for the newbies! Once you love our beauty boxes, you can sign up to the GLOSSYBOX year subscription for only £11.75 monthly.All our monthly bundles are worth £50 which makes this subscription of excellent value! For Pay Monthly subscription plans, payment for your first box will be taken straight away when you sign up. After this, payments are typically taken on or around the first of the month. On the other hand, if you prefer not to pay for monthly beauty boxes, you can choose to pay up front for 3-, 6- or 12-months plans!Your plan will automatically renew unless cancelled within the term deadline. You can opt out of this renewal service through your online account by cancelling by the 14th date of your final box month. If you want to change to a different subscription plan, you must wait to opt out of your current plan and sign up again after the first of the following month in order to avoid duplicate boxes.
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Informações de contato
Alemanha
- www.glossybox.com
3,0
Bom
3 mil avaliações
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Kundenservice einfach 0 Verständnisvoll…
Kundenservice einfach 0 Verständnisvoll schicken immer einfach den selben text ohne weiter zu helfen und sehen ihren fehler nicht ein.!!! Die Produkte sind aber echt nutzlos es sind einfach dinge die sich sonst nicht verkaufen lassen
10 de junho de 2024
Avaliação não solicitada
Resposta da Glossybox
Hallo D.B,
Vielen Dank, dass Sie Ihre Erfahrungen geteilt haben. Es tut mir leid, das Problem zu hören.
Wir helfen Ihnen gerne weiter bei Ihrer Anfrage, wenn Sie uns über Ihr Online-Konto oder unsere sozialen Plattformen kontaktieren.
Mit freundlichen Grüßen,
GLOSSYBOX -Kundendienstteam.
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
They sent me a lot of incorrect boxes
They sent me a lot of incorrect boxes. Love the boxes and the sale but got a lot of repeat boxes.
15 de junho de 2024
Resposta da Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Past two orders had 1/9 correct
Past two orders had 1/9 correct. It was fun for a bit but now that the shelves are more sparse, I guess, I am not getting anything that I asked for and I feel rather taken advantage of. Yes it is cheap but I am getting the same stuff that I did not ask for over and over again. Waste of money, time, shipping and the labour of the warehouse workers. There is no way to reach anyone.
7 de junho de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Glossy box is fabulous
Glossy box is fabulous. Great products, quick shipping, and excellent customer service.
21 de maio de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Diese Bewertungen sind doch mit…
Diese Bewertungen sind doch mit Sicherheit gekauft…
Ich hatte mit meiner ersten Bestellung schon nicht als Probleme, die Box war kaputt ein Produkt war ebenfalls kaputt und zu guter letzt fehlte auch noch ein Produkt… Kundenservice is auch für die Katz , nach Stunden langen hin und her schreiben eine 3€ Gutschrift. VÖLLIG LÄCHERLICH
17 de maio de 2024
Avaliação não solicitada
Resposta da Glossybox
Hallo Franken Division,
Vielen Dank, dass Sie Ihre Erfahrungen geteilt haben. Es tut mir leid, das Problem zu hören.
Wir helfen Ihnen gerne weiter bei Ihrer Anfrage, wenn Sie uns über Ihr Online-Konto oder unsere sozialen Plattformen kontaktieren.
Mit freundlichen Grüßen,
GLOSSBOX -Kundendienstteam.
Website slower than analog!
Slow website, too much clicking to get anywhere. Inadequate descriptions of box contents, no clarification of choices. Took 3x longer to get info I needed.
15 de maio de 2024
Resposta da Glossybox
Hello Juli,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I have tried to call you just now, I do apologise if this was not a convenient time.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
I got five boxes for $20!
I got five boxes for $20!! Plus s&h, great deal! Compared to $20 a box!
10 de maio de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Received multiple duplicate boxes
I ordered 5 boxes and got one free. I received 4 boxes (2each) that were the same. I didn’t receive any boxes that I ordered. It was just random boxes. I was disappointed because I spent the time picking out the boxes I ordered and received none of them.
1 de maio de 2024
Resposta da Glossybox
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Fantastic value for money
Fantastic value for money offering past boxes. Ideal for making a travel bag for trips and vacation
7 de maio de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Atrocious customer service.
For months I have asked Glossy box to remove me from their new customer email list. I was a customer and got those emails plus at least daily offers to make me join.
In the end after months I've had to cancel the subscription to move all emails to spam.
They have refused to provide a postal address which is required for the ICO form, the regulatory board for abuse of emails. They have refused to remove all my details from their system. I get told I will get a reply within 2 days and nothing every happens. I have been told this now 87 times over complaints which they close without resolution and i have to start again.
If they won't obey the UK laws I have major concerns how they hold your personal details.
In regards to the boxes I just get the same old junk recycled, compared to LF their boxes are bargain basement and I won't miss their boxes.
20 de março de 2024
Avaliação não solicitada
Resposta da Glossybox
Hi Hippy,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great sales
29 de abril de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I was excited to see glossybox…
I was excited to see glossybox available. I am leary of actually receiving what is shown. I have ordered these outlet boxes before and did not receive anything close to what was shown.
It would be better to just offer mystery boxes.
I really want the special boxes themselves, but am pretty sure that won't happen.
Despite my reservations, I still ordered several boxes. I hope I receive items that I am not allergic to.🤞
29 de abril de 2024
Resposta da Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I just recently discovered Glossybox…
I just recently discovered Glossybox and I must say I'm beyond impressed! With everything! The products. The ease of navigating the site. And the customer service is absolutely top notch! Yesterday I received a Glossybox,which I gotta say is beautiful. I had to contact customer support about an issue I encountered. Normally it takes companies days of not weeks to resolve any issues, but not Glossybox! My first query was answered by a real person, Ryan, within the hour! And the issue was completely resolved by last night! Ryan exceeded my expectations by far! Problem solved and then some. he was Prompt friendly and helpful. Y'all rock ! Keep doing what y'all are doing because it works.
28 de abril de 2024
Avaliação não solicitada
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy process and hassle free
19 de abril de 2024
Resposta da Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I love the products offered in your…
I love the products offered in your boxes! I stepped back from my subscription due to being unemployed, but I’m considering coming back! After seeing this deal you won me over!!!!
17 de abril de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Love that I can buy past boxes at a…
Love that I can buy past boxes at a discounted price.
16 de abril de 2024
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
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