Go Airlink NYC Avaliações 

Be aware, it’s not a good service. Me and my family we had terrible experience because the driver never showed up in the LGA airport. My plane from Tampa was on the delay for few hours. I called GoAirlink in the morning to let them know, and was informed by lady named Hannah that everything will be alright. She only asked to give them call back after my arrival. When landed in LGA I did call customer service again and was waiting almost two hours. Unfortunately, their bus never showed up, and the driver never called me. I’m not familiar with Queens, but took a green cab to the hotel; it was very comfortable. My family and me will never make reservation with GoAirlink again.

DO NOT USE!!! Waste of time, people waited 2-3 hours for a pickup at JFK to Manhattan, Go with an Uber, Driver did not know where he was going. We cancelled our return trip. They only have 1 old van, airport workers said this happens all the time, company should be reported to Port Authority.

If i could leave zero stars i would. Booked a reservation and within 1 minute of booking realized i made a mistake and called right away to cancel. The woman i spoke to said there is an $85 cancellation fee and I repeated it back to her and said $85 that’s almost triple the fair. The started to yell and me and say that’s our cancellation fee you can pay it or change your reservation. I explained the reservation was booked 2 minutes prior and there is no way I would be rebooking with a company that is so nasty.

She proceeded to yell at me for another minute and asked for my email that was provided on the confirmation.

I haven’t experienced this level of disrespect from a company in a long time. Thank god I didn’t go through with the reservation…

I have used this service twice. Both times I booked the shared ride. My first trip in July I had the entire bus to myself both ways. My second trip this December they upgraded me to a private car for free! All the drivers I rode with were extremely friendly.

A very nice driver. He arrived early and texted me. No issues getting to the airport.

So very kind to me and helpful, easy to book and cared for my transportation needs, thank you!

Ousmane arrived early by 10 minutes which was great for us, we’re always ready early. The van was super clean, he was a great driver and nice conversation. The company he works for is another issue. They had him booked to pick someone up at the airport we were going to, before he was to pick us up. He kept trying to call the desk, they kept hanging up on him. They finally cancelled the other pick up with him, no idea what happened to those Travellers. Our trip was great. Awesome driver, quick route, he took our luggage to the elevator we needed to be at in the airport.

I booked back in January as the cancellation option was excellent. I cancelled a day later after reading the terrible reviews and researching alternative options (if you don't have too much luggage I recommend getting the airtrain and subway -its extremely cost effective). I waited for a few weeks and chased my refund. I'm still waiting 11 months later. I had several messages blaming various excuses like COVID (in 2023!!), that I was in the next batch of payments etc etc. I've provided my booking numbers on numerous occasions and still nothing. They've now stopped answering all together. Do not use this company.

This August I've prebooked, but had to cancel it right away. Called company and the guy I've spoke to told me that I would get 50% refound. I've asked why since in confirmation e-mail was written that cancelations received up to 4 hours before scheduled pick up time are fully refundable. He said ok and send me an e-mail with confiramation that ride was cancelled.
After that I've heard nothing. I can't keep calling them since I don't live in US. Send several e-mails and got zero responce. So, they took my money but seems to refuse to pay back, even though I didn't use service and cancel a day before a scheduled ride.
I'm very disapointed, since I've been using services from Go Airling before and never got scammed before. Walking whole way to an airport is better alternative that booking share ride with Go Airlink.

The fact that the company does not respond here says a lot as well.

Great reception at the welcome center in JFK. The Van was impecable and the driver more than kind and educated. I can recommend and encourage to use this service, which is a really warm welcome to NYC.

Worst shuttle service I’ve ever used. No form of communication, delayed, driver was rude playing loud music and didn’t drop me off by the actual hotel!

Young woman (our daughter), solo traveller from the other side of the world, was left stranded at New York airport in the middle of the night. Booked ride was cancelled at the very last minute. She found an email when arriving in New York. No apology, no explanation, nothing about a refund of the money.

-10 worse experience ever!!! Booked with shutterfare paid them! Was assured I’d be picked up no hazzel! Couldn’t find shuttle! 2 hours looking! Kept calling shtterfare and was hung up on over and over. Couldn’t connect with anyone! Now no one will take responsibility and give me my money back! Go Shuttle and Shtterfare no good! Horrible customer service!!! Do not use!!!!

Disgusting service.
Just cancelled my ride, without informing me.
I called to check after 15mins of time and was told ride is cancelled as they don't service that part of Manhattan. So, why allow booking to go through in first.place?? Now to wait and see if I get my money back.

The driver never arrived at my hotel at the time I was initially advised. My pickup time (when booked with Super Shuttle) was 18:59 - 19:14. No-one arrived. Tried phoning, but the line just dropped. I waited until 19:35, and ended up getting a yellow cab for $100 i.e. twice what I had paid for the shuttle. I then (much later) saw an email from this company, sent at 19:30 advising that the pickup time was 19:45!!! What is the point in sending this 15 mins AFTER my initial pickup time??!! I didn't even know they had sent the email until much later. If the pickup time changes, they need to let people know much earlier. A phone call would have been better. Awful service. I was going to try to get a refund, but after reading what other people have said, I won't bother. I'll just be wasting my time. How in God's name is this company allowed to keep operating? Total shambles. I'm giving them one star only because there's no option for anything less. I only booked this because GO Airport Shuttle's pickup time would have got me to the airport 4 hours before my flight! Wish I'd just used them now.

Terrible service. Shuttle never showed up, even after I called twice. Was promised a refund after calling three additional times and receiving an email confirming I would receive a refund, and the refund has never come.

DO NOT USE THIS COMPANY! SCAM!!!
I waited for over an hour for the transfer. I was then offered to cancelled with full refund. I am still waiting 3 weeks later for my money.

Horrible Service! lying staff!
Very Bad experience. They refused to reimburse me for a service that I never used. Please, do yourself a favor and never book with this company.

They told me on the phone it would be a 10 minute wait.
It’s now over 60 min later and still no shuttle.
I called and they said 20 min wait.
I will not be using this service again.
It’s NOT a service.

I've booked for a shared shuttle from Newark airport to Harlem. They have confirmed me the ride and gave me a reservation number. On the telephone they told me that the ride was cancelled because they were not going to Harlem. I've asked to confirm me the cancellation by various mails but they never did it. I hope I will not be debited from my mastercard as their cancellation has never been confirmed.
I suggest people to be carefully and choose another more serious company.