Goddard Veterinary Group Avaliações 

998
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I had a very good experience on my visit@Stone lion veterinary hospital. I took my cat for second opinion as she was treated at Medi Vet. All staff were welcoming very helpful on my arrival. The Nur... Ver mais

Avaliado com 5 de um total de 5 estrelas

This has been our local vet for over 25 years. All our animals are treated here and the care for them by the staff has always been amazing. The vets and nurses really do care about their patients and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I wish to express my eternal gratitude to the Goddard Northolt team for their expertise, professionalism and dedication in saving the life of my dog. Kasha and Sara you performed a miracle working th... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have been attending Goddard s in Gidea park for 20+years. Richard Mark's has been the vet there since we started attending with our dogs. Richard and his team are fantastic, they are knowledgeabl... Ver mais

Detalhes da empresa

  1. Veterinário
  2. Serviço Veterinário de Emergência

Escrito pela empresa

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

998 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(998)

565 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

A veterinary practice that is good at dealing with chronic patients as well as emergency care.

Tilly unfortunately is a dog that has chronic aliments and is frequently at the vets. Receptionists, nurses and 2 of the vets know her well and welcome her accordingly. Her care plan is well thought out and continuity in her care with reviews from vets that know her is very important to me. Tilly's care is expensive and certain costs seem somewhat inflated on occasions.

9 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Thank you for your five star review and recommendation and we are very glad that you are happy with your dog's care plan. Certainly in the cases of chronic illness where multiple visits, treatments, scans or blood tests are required, whether in practice or hospital, costs can build up. We do always recommend to owners that they consider pet insurance at an early stage of pet ownership, though costs and cover levels can differ and it can become more difficult and costly to cover when a pet already has a diagnosed or underlying condition. Thank you again for sharing your experience.

Avaliado com 5 de um total de 5 estrelas

Purfect visit.We were there & back in 40 minutes on a…

We were there & back in 40 minutes on a 30c day. Aircon in waiting room & surgery. My cat had a thorough check up and did not seem stressed despite her grand age of 19.

8 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

We're very glad your cat had a stress-free visit and look forward to many more routine check-ups!

Avaliado com 5 de um total de 5 estrelas

Lovely healthcare staff

Lovely healthcare staff! Always friendly, and the head vet has also given me honest advice in the best interest of my pet. I’m happy with Goddard and I don’t see myself ever switching to a different provider.

8 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

We're delighted to read your review and that you have received such good service - we look forward to seeing you both again

Avaliado com 5 de um total de 5 estrelas

Great practices and carrying staff

Great practice, excellent staff, excellent customer service, people delivers best practices and everything is done with care for the animals and for the owners

8 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

That's very reassuring to hear, thank you

Avaliado com 5 de um total de 5 estrelas

Lovely male vet at Harrow Weald branch

Lovely male vet at Harrow Weald branch. Made my nervous, anxious dog feel relaxed from the start. A really nice way about him. Also the receptionist was extremely friendly. A nice surgery and easy to park next door at Waitrose. Would definitely recommend.

6 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Thank you very much!

Avaliado com 5 de um total de 5 estrelas

Thought the vet was excellent.

Thought the vet was excellent.
Listened to my concerns about too many investigations and went for antibiotics as first line of treatment to be reviewed if no improvement

7 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Excellent to hear Susan, thanks very much for leaving us your review

Avaliado com 5 de um total de 5 estrelas

Always trust and value Jo’s opinion

Always trust and value Jo’s opinion, and not only that, I really appreciate how she explains what, why, how so we can look out for our pets in the immediacy before seeking future consultation.

7 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Thank you Emma

Avaliado com 2 de um total de 5 estrelas

I had no proper invoice for the payment…

I had no proper invoice for the payment my son made regarding cat vaccination. We paid about 200 pounds not sure what was included in the service

7 de julho de 2026
Avaliação não solicitada
logotipo da Goddard Veterinary Group

Resposta da Goddard Veterinary Group

Hi, thank you. If you are able to contact the individual practice in question directly, they will be able to go through and will be happy to clarify this for you.

Avaliado com 5 de um total de 5 estrelas

The best veterinary practice in the…

The best veterinary practice in the area.
We’re always able to see the same vet - who is the best vet we have had the fortune to be with for years - and this means we have consistency again.
They were recommended to us and I reccommend them to you!

7 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

We really appreciate your recommendation, thank you so much

Avaliado com 5 de um total de 5 estrelas

A huge thank you to Rosemary and the…

A huge thank you to Rosemary and the whole team at Goddard Stone Lion in Wimbledon Village.

I took my Shih Tzu, Max, in this week as he was very lethargic and just wasn’t himself. We weren’t sure whether the recent hot weather was affecting him, but Rosemary gave him a thorough examination and prescribed some medication. Within a day, Max was feeling so much better and had really perked up, which was such a relief.

The reception staff were, as always, so welcoming and friendly, making us feel at ease from the moment we arrived. The practice was lovely and cool, which was much appreciated during the heat, and Rosemary was extremely professional, kind and reassuring throughout.

Thank you all for taking such good care of Max. We really appreciate everything you do.

6 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Thank you for your kind words and lovely feedback about our wonderful team - we're delighted that Max has returned to his usual self and that we were able to provide some help and reassurance

Avaliado com 5 de um total de 5 estrelas

Outstanding Care for My Anxious Dog

Apologies for the late review, as my dogs appointment was on the 10th of June.

This review is for Emma, my dog’s vet at the Chingford practice.

Emma has been caring for and treating my dog since he was a puppy. She is brilliant, patient, and so compassionate with all animals, especially my dog, who struggles with anxiety and anxiety-related aggression.

My dog has had a recurring problem with the skin around his eyes, and despite the challenges of examining and cleaning them, Emma has always been incredibly patient, gentle, and kind. She always takes the time to make him feel as comfortable as possible.

I’m very grateful to Emma and all of the staff at Goddard Veterinary Group’s Chingford practice for the wonderful care they’ve given my dog over the years. Thank you!

10 de junho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Thank you so much for taking the time to leave your review, the Chingford team will be absolutely delighted with your recommendation and kind words

Avaliado com 5 de um total de 5 estrelas

Five Stars

I gave a five star because again I found the service to be excellent. My cat started limping. Hence a visit to the vet. She was given a thorough examination. Nothing serious found! But the vet was very caring and assuring. So I left the appointment with no worries.

7 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Thank you very much

Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I would like to thank the entire team for their professional and compassionate care. They treated my cat with great kindness and patience, took the time to answer all of my questions, and explained everything clearly. I truly appreciated their calm, caring approach and felt that my pet was in good hands throughout the visit. Thank you for your excellent care and dedication.

6 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

We're delighted to have been of service! Thank you very much for recommending us, it is always nice to hear such nice words about what we do.

Avaliado com 5 de um total de 5 estrelas

Excellent and efficient service from…

Excellent and efficient service from all staff. I had an emergency with my cat. They did everything to take him for a consultation. The practitioners were very efficient and professional. Highly recommended

4 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Excellent to hear and we are very appreciative of your recommendation - thank you

Avaliado com 1 de um total de 5 estrelas

Cruel

Great on Tuesday, but a different vet couldn't care less on Saturday. Refused to carry out or even book the procedure two other vets said Peggy Sue needed. To make matters worse she left our dog without any more pain relief.

4 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Hello, we are very sorry to read your feedback and do so with concern. We would like the opportunity to investigate your experience which we cannot do via TrustPilot. Would you please complete our complaints form, the link to
which is at the bottom of our website pages in the complaints policy section (goddardvetgroup.co.uk) and it will be sent to an investigating manager who will seek to investigate and resolve your concerns. Once again, we are sorry to hear that you have not had a good experience at your most recent visit.

Avaliado com 5 de um total de 5 estrelas

Very Professional Service

The attention Peter the vet gave to my half Bengal cat Libby. He calmed her down immediately for her annual vaccination.

2 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Sponge is always given the very best of…

Sponge is always given the very best of care when we visit. They are always happy to listen to any concerns ad advise us and we are extremely happy with the vets and their caring manner.

4 de julho de 2026
Avaliação não solicitada
logotipo da Goddard Veterinary Group

Resposta da Goddard Veterinary Group

Thank you very much

Avaliado com 2 de um total de 5 estrelas

Misquoted, Overcharged, and Left My Elderly Parents Confused

I work long hours thus asked my elderly parents to call and arrange flea treatment for my two cats on my behalf. My mum phoned and was quoted £120 for three months of flea treatment for two cats, including flea spray. I thought the price was high but accepted it because it supposedly included everything.

When my dad arrived to pay he was told they had no idea what he was talking about. Suddenly the price increased by an additional £2.50 per cat, and the flea spray my mum had specifically been told was included was now apparently an extra £37. They now wanted £162.

It’s unacceptable to quote one price over the phone and then change it when an elderly customer arrives to collect and pay. If the original quote was incorrect that should have been acknowledged and handled professionally rather than leaving my parents confused and embarrassed.

My cats were only examined a couple of months ago so no consultation was required. Despite that the price for flea treatment alone was so high that it would actually be cheaper to register with another vet, pay for a consultation there and obtain the treatment elsewhere. They was also reluctant to write a written prescription without delay, and the price for a written prescription exceeded the “set” price outlined on their website.

Unfortunately this has completely undermined my confidence in the practice. Clear consistent pricing and honest communication should be the minimum standard, especially when dealing with elderly customers.

It’s also disappointing to see how expensive medicines have become at many large corporate veterinary groups. Goddard Veterinary Group is part of VetPartners, which is owned by the private equity firm BC Partners. While ownership alone doesn’t determine how a practice treats its clients, this experience left me feeling that value for customers was not a priority.

Roll on a few months time when they finally cap the price in the uk for writren prescriptions so we can order online without being ripped off.

3 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Hello, we're very sorry to read of your dissatisfaction and the confusion around the pricing which you mention and are keen to understand what went wrong. As this is something we would be unable to look into via a TrustPilot review, would you please contact the practice in question, either directly or via our complaints process (via our complaints policy link at the base of our website page goddardvetgroup.co.uk) and we will be happy to investigate further with a view to resolving the issue. Thank you, and we are sorry again that our service has not met your expectations and caused embarrassment for your parents.

Avaliado com 5 de um total de 5 estrelas

We have always taken our cats to…

We have always taken our cats to Godard’s and have been impressed by their wonderful staff.
This time we had annual boosters for Inky and the vet was thorough and experienced.

1 de julho de 2026
Avaliação não solicitada
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Resposta da Goddard Veterinary Group

Thank you

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