GO Outdoors - Ipswich Avaliações 

2.265
•
O TrustScore é 5 de um total de 5

4,8

Anglian Retail Park, IP1 5QP Ipswich, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I visited Go Outdoors to replace my worn out walking boots. I was assisted by Denise who was extremely helpful and made sure the boots I selected were a perfect fit. Matt on checkout ensured the whol... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

went into GoOutdoors in Ipswich to get some trainers and achieved! totally excellent service by Celeste in Footwear and Nicole on the tills! thank you so much for such an enjoyable shop! ☺️😊

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Dani was incredibly patient with me. I was looking to replace a specific kind of pair of trainers which Dani immediately identifies as trail running shoes and helped me to work out the best fit and st... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great advice and service from Denise and Jackie at the Ipswich store. Denise was very knowledgeable about the walking boots suitable for me. Jackie was helpful and suggested I join the membership club... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Artigos para Acampamento
  2. também em
  3. Clube de Escalada
  4. Loja de artigos de corrida
  5. Loja de Bicicleta
  6. Loja de roupas desportivas
  7. Serviço de passeio a cavalo

Sobre GO Outdoors - Ipswich

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contato

  • Anglian Retail Park, IP1 5QP, Ipswich, Reino Unido

  • 01473 794506

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(2.265)

36.823 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Click and Collect worked very well

Click and collect worked very well. Friendly staff and the item was ready very quickly.

6 de setembro de 2026
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Awful refund policy and lack of responsibility with defective products

Great selection but strange disconnect between online and in store. Had a defective tent that we needed to exchange, told us we couldn’t exchange because we ordered online and could only refund and buy again in store. So because of their defective tent we lost all the discounts we had at the time of purchasing online and had to spend more for a new one. Seems like a slap in the face as far as customer services go, wouldn’t buy anything from them again as they obviously don’t care about taking responsibility for their own defective products and honouring past purchases. So because of their defective product, we lost about £30. This was after spending about £600 there, so hoping none of the other stuff is defective as we dread having to get it sorted if it is.

10 de setembro de 2026
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thank you for taking the time to share your review with us.

As stated on returns policy page if the product you’ve ordered develops a fault over time and is within its warranty period, it must be returned in clean condition to be accepted for a refund. We do not offer any exchanges on online orders which I appreciate can be frustrating.

It is upsetting to know that your tent developed a fault but we are glad that the store you visited was able to provide you with a refund for this. Your feedback is important to us and we are grateful that you shared this with us as it will allow us to improve on the services we offer.

Kind regards
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Walking boots

Denise helped my husband pick a pair of walking boots, she was very informative and helpful and was able to show us a selection of boots to try, my husband needed good sturdy footwear due to an injury, so well fitted boots with ankle support is a must. She guided us through the process of cleaning and protecting the boots from all weathers, which is why we brought cleaning and protection spray. Thankyou so much

17 de setembro de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Jackie and Dani were extremely kind and…

Jackie and Dani were extremely kind and helpful in helping me to decide on a pair of walking boots today and to order my size on the website (they didn’t have them in store). We encountered some technical difficulties and they gave me undivided attention until I was able to sort it all out.

16 de setembro de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

We love to buy at your shop and bring a…

We love to buy at your shop and bring a lot of outdoor clothing back to Germany.
Jackie Don is one of the most favourite manager and a really helpful person.

We‘ll came back.

12 de setembro de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Denise was extremely helpful in finding…

Denise was extremely helpful in finding a new pair of walking boots for my father. She was very friendly and we did not feel rushed as we took our time to make an informed decision. My father is thrilled with his new scarpa boots, wool socks and hiking poles! Matt at the till helped in getting all of the discounts and promotions that were possible.

14 de setembro de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great shopping experience in Ipswich Go…

Great shopping experience in Ipswich Go Outdoors today. Special mention to Ashley who helped my son find some walking boots for this upcoming camping trip. Matt was also very kind and chatty at the till. Thank you.

10 de setembro de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Really helpful staff

Not only did I get the members discount but the young cashier noticed my Blue Light card & gave me a further discount.

29 de agosto de 2026
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great advice for walking boots purchase

Denise and Bell were very helpful and patient today whilst we tried on lots of walking boots. They gave us good advice and we left happy customers.

8 de setembro de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lovely Denise

Lovely Denise helped me out with a pair of waterproof walking shoes for a trip to Norway and she took time to make a fuss over our dog ,then found some socks for us .
Matt served us very politely explaining all the various discounts.
Great place to shop

7 de setembro de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Clicked and collected got home and…

Clicked and collected got home and theyd left the paint bomb security tag still on the school coat so had to do an hour round trip to our nearest go outdoors to get it removed with no apology what so ever. Not impressed.

27 de agosto de 2026
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich


Thank you for sharing your feedback.

We are saddened to hear that you collected your Click & Collect to arrive home to find that the security tag was still on the item. We apologise for the lack of apology you received when returning the item for the tag to be removed.

We understand how frustrating it is to make an unnecessary hour-round trip to resolve a mistake made by our team. This does not reflect the helpful, friendly service we expect our customers to receive.

We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.

Kind regards
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great product

Great product, good price, excellent service

22 de agosto de 2026
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

A Sunday trip to Go Outdoors

Yesterday (30th August) we visited the Ipswich store, this was mainly to have a look around the store. However as with most camping trips to the shops you find something shiny you feel you should purchase, on this trip I found some walking shoes which looked rather nice, to honest I did need a new pair. After choosing a couple of pairs I asked one of the assistants if they had size eights, he was very polite and popped off to see what he could find! He very quickly returned with the shoes, whilst I was trying them on he was very chatty, I then saw another pair I liked which got for me. My partner then turned up and she then chose another pair which Rory got for me, during all this time he very attentive and discussed each pair. With his help and my partners I chose a pair, strange that partner had chosen the most expensive! Anyway, thank you Rory, and the assistant on the till plus another guy who was very helpful in the ladies clothing area. A good shopping experience, albeit a bit expensive for me, but also some very good discounts as always in Go Outdoors.

30 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Rory was extremely helpful when buying…

Rory was extremely helpful when buying walking boots for my husband and myself. He was happy to fetch several sizes/styles and gave us advice on the different makes. We came away happy with our our purchases

29 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Denise was incredibly helpful when I…

Denise was incredibly helpful when I was choosing my trainers. She was kind, patient and very knowledgeable, taking the time to help me find the right pair. Excellent customer service—thank you, Denise!

27 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I came here about a month maybe 2 ago…

I came here about a month maybe 2 ago and got helped by Rory helped me and a friend find some good hiking shoes and back packs for us. Very hard worker and great service.

14 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Got what we needed ahead of a camping…

Got what we needed ahead of a camping trip, lots of help from Rory whilst choosing walking boots, thank you.

23 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Buying new walking boots from a huge…

Buying new walking boots from a huge range can be a bit complex, but Ashley made it really easy. He's a very experienced walker and climber so his advice on what's important is excellent. Great service.

23 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

got what I wanted

got what I wanted, at a very reasonable price

12 de agosto de 2026
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Matt was very helpful and informative.

Matt was very helpful and informative.

19 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

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