GO Outdoors - Ipswich Avaliações 

2.234
O TrustScore é 5 de um total de 5

4,8

Anglian Retail Park, IP1 5QP Ipswich, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Rory was extremely helpful when buying walking boots for my husband and myself. He was happy to fetch several sizes/styles and gave us advice on the different makes. We came away happy with our our pu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Buying new walking boots from a huge range can be a bit complex, but Ashley made it really easy. He's a very experienced walker and climber so his advice on what's important is excellent. Great servic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Yesterday (30th August) we visited the Ipswich store, this was mainly to have a look around the store. However as with most camping trips to the shops you find something shiny you feel you should pur... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Exceptionally impressed with Rory, who was managing a busy floor on his own but took the time to help me choose the right trail shoes. He gave excellent advice and was happy to go-back and forth to th... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Artigos para Acampamento
  2. Loja de roupas desportivas
  3. Loja de Bicicleta
  4. Clube de Escalada
  5. Serviço de passeio a cavalo
  6. Loja de artigos de corrida

Sobre GO Outdoors - Ipswich

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contato

  • Anglian Retail Park, IP1 5QP, Ipswich, Reino Unido

  • 01473 794506

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,8

Todas as avaliações

(2.234)

34.694 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Helpful staff

Helpful staff, good selection. Dani and Nicole on the shoe section. Knowledgeable and helpful

7 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Customer service was great

Customer service was great. Rory we so helpful with choosing my walking boots. Matt on the till was great too, chced hi the right size. Both very helpful and friendly.

5 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Not great I’m afraid

Not great I’m afraid. Brought my purchases to the till and was asked to buy member ship, have recently moved so asked the till guy to check address as I usually buy from the store. Informed I had no membership on any of my given addresses. So reluctantly paid my fiver despite being sure I had it. Asked the chap to change my address but blunt no, need to call customer services. This was all at Ipswich on Monday. Went to Colchester today and popped into there store and very different. Checked my addresses, verified I had membership for over two months, changed my address all at the till. TIL got charged for membership because the chap at the till really couldn’t care much.

3 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

We appreciate you taking the time to share your review with us.

We are sorry to hear of the experience had at our Ipswich store when purchasing your items, this is not the standard of service we aim to provide our customers and we are sorry that this was your experience. It is however, great to know that our Colchester store was able to assist you with your membership query.

All feedback that we receive is important to us and this will be raised with the relevant departments for improvements to be made.

We hope you will allow GO Outdoors to provide a much improved experience in the future.

Kind regards
GO Outdoors Customer Care Team.

Avaliado com 5 de um total de 5 estrelas

Great service at Go Outdoors Ipswich…

Great service at Go Outdoors Ipswich today! Emma G on the shopfloor was really helpful and patient (despite being injured!) and gave great advice about which deals were available. Matt on the till was also very friendly and helpful. I managed to get everything needed for a first camping trip, at a great price.

6 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good customer service

Matt was very helpful and friendly and got me sorted with everything I was looking for.

5 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Matt

At the till, the cashier, Matt, was enormously helpful and having looked at the shoes I was buying, suggested that they looked like they had been worn due to the discoloured sole. He arranged with the manager for an increased discount, totally unprompted by me. This was really helpful for me. He was polite, friendly and made my shopping experience very positive.

2 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Denise and Sue at Ipswich GO Outdoors …

Denise and Sue at Ipswich GO Outdoors were amazing. Denise spent over an hour with me trying to find the best hiking boots, in my last minute purchase. Day after I was already trying it out in Tatra Mountains, no blisters, perfect pair of boots.
Thank you for your patience

14 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Genuine help and care from Belle

We were helped today for nearly an hour by Belle - she was amazing, I have small but wide feel and she brought me countless pairs of boots to try on and was brimming with great advice. I was struck by how important it was to help me select the right pair of boots as opposed to just selling me a pair. Thank you Belle - can’t recommend your service highly enough. Yin.

1 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer services from Matt

Excellent customer services from Matt. Always a delight and super helpful at the checkouts!

31 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Best Outdoor and camping shop I know

I've been shopping with Go Outdoors for 4 years now, and have never been disappointed with any purchase, I renew my membership yearly to take advantage of the fantastic deals they have on offer regularly for members.

23 de julho de 2026
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Ipswich Go Outdoors Experience

Denise was most helpful and professional.

28 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for the great review.

Hopefully this 4 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

10/10

Matt was excellent and informative as we checked out, he made sure we knew all the tips and tricks to camping and that we were happy with all our purchases. he throughly explained any returns if we needed and was amazing. 10/10 recommendation

28 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

We went to the Ipswich store today to buy a tent. We’re not seasoned campers and asked for some help. We were really lucky to be helped by Emma who was very helpful, knowledgeable and friendly. After choosing our tent we were directed to the till and we were served by the also very friendly and cheerful Laura. Great customer service like this is not always easy to find, thank you!

27 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

My Husband went to find a member of…

My Husband went to find a member of staff to talk to us about the tents and other items we wanted for our first camping experience, he was a very helpful even got us a trolley to load our equipment on to. then he took our trolley to the tills.We also had a helpful cashier on the till and another memeber of staff taking our trolley to our car and loading our car with the items we bought.The staff names were Dan, Laura and MAx

27 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service with my click and collect order - really helpful and nothing was too much trouble. And they were really helpful with items that were out of stock on my order and ensuring I got what I needed so thanks Matt, Katie and Laura. I really appreciate it.

27 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

We had a good customer experience

We had a good customer experience. The customer service from the staff was great.
Matt on the till was super helpful.

22 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

wonderful experience with Matt

Matt was so amazing. He was extremely friendly, funny, and insanely helpful, going above and beyond in helping us get our go outdoors membership set up again for our new address, and providing us with a new big go outdoors card as we had lost ours a while back. A true asset to the team

21 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good range of the things we needed and…

Good range of the things we needed and good range of prices. Celeste was very helpful getting us the different boots we wanted to try on and making sure we were happy with the fit before buying.

22 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lovely store

Lovely store, well stocked and organised. Matt was very helpful at the till.

21 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Avaliado com 3 de um total de 5 estrelas

Check your receipts

Always great service. They’re keeping the store much cleaner and organised than before. Just check your receipts as I got charged for 3 items when I only took 2. An honest mistake I’m sure but now I’m £14 out of pocket.

19 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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