GO Outdoors - Ipswich Avaliações 

2.265
•
O TrustScore é 5 de um total de 5

4,8

Anglian Retail Park, IP1 5QP Ipswich, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I visited Go Outdoors to replace my worn out walking boots. I was assisted by Denise who was extremely helpful and made sure the boots I selected were a perfect fit. Matt on checkout ensured the whol... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

went into GoOutdoors in Ipswich to get some trainers and achieved! totally excellent service by Celeste in Footwear and Nicole on the tills! thank you so much for such an enjoyable shop! ☺️😊

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Dani was incredibly patient with me. I was looking to replace a specific kind of pair of trainers which Dani immediately identifies as trail running shoes and helped me to work out the best fit and st... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great advice and service from Denise and Jackie at the Ipswich store. Denise was very knowledgeable about the walking boots suitable for me. Jackie was helpful and suggested I join the membership club... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Artigos para Acampamento
  2. também em
  3. Clube de Escalada
  4. Loja de artigos de corrida
  5. Loja de Bicicleta
  6. Loja de roupas desportivas
  7. Serviço de passeio a cavalo

Sobre GO Outdoors - Ipswich

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contato

  • Anglian Retail Park, IP1 5QP, Ipswich, Reino Unido

  • 01473 794506

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(2.265)

36.702 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Very friendly and helpful staff

Very friendly and helpful staff, good selection of items.

18 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service

Really impressed with the service and knowledge of Isobel in the footwear section. She was very helpful and patient and was also lovely to the Guide Dog puppy I am currently looking after.
Thank you.
Helen and Brett 🐾

8 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Exceptionally impressed with Rory

Exceptionally impressed with Rory, who was managing a busy floor on his own but took the time to help me choose the right trail shoes. He gave excellent advice and was happy to go-back and forth to the store on my many requests for size changes, brand and model options. Joined as a member as I will be back!

16 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Can’t fault staff at the Ipswich store…

Once again staff at the Ipswich store were brilliant.
My card had lapsed by a day or two, and Matt on the tills made the process of renewal quick seamless and straight forward, meaning I can continue to make purchases at great discounted prices.
Thanks again

28 de julho de 2026
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, Celeste and Roxie super helpful and polite, quickly won over my grumpy toddler while I was trying on new trainers and kept him well entertained, also price matched for me to a competitor.

15 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Matt was very polite and gave us all…

Matt was very polite and gave us all the information we needed about the membership and the product.

14 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good visit

Good visit, managed to get what we needed and Matt was very helpful sorting out our membership.

31 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 1 de um total de 5 estrelas

I placed an order on the 1st of August…

I placed an order on the 1st of August to be told it would take 3-5 working days, I rang the Ipswich store on 7th of August to be told it was still in the lorry, the reason I ordered it early is because my son was go travelling on Wednesday 12th August, I was told I could purchase a bag, today is now 13th August, I am Still waiting for an email/ phone call regarding the bag, so I ended up buying another bag for my son on Sunday on 8th August, so now it results in me being out of pocket by £55, that’s £25 on the bag I ordered on 1st August & £ 30 for the bag on Sunday 8th August, it might not sound a lot of money to most people, but when you are on a budget, I’ve had no communication whatsoever from Go Outdoors, as a big company you were quick enough to take my money, but your not quick enough to deliver my product or even return my money,
I certainly won’t be shopping here again & I certainly won’t be recommending your company to anyone

5 de agosto de 2026
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thank you for taking the time to share your feedback.

We are sorry to hear about the delays with your order and the lack of communication you experienced throughout this process.

We appreciate how frustrating this must have been, particularly as you ordered the bag in advance for your son's travels and ultimately had to purchase an alternative at additional cost. This is not the standard of service we aim to provide, and we understand your disappointment.

We can see that you have been in contact with our customer care team who have parcel has been lost in transit and a refund has been issued. Please do allow 3-5 working days for this to show in the account.

Kind regards
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great range of products & staff really…

Great range of products & staff really helpful.

5 de agosto de 2026
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great experience at Go Outdoors in…

Great experience at Go Outdoors in Ipswich just now. I only needed some tent pegs. First a member of staff directed me to where they were; then at the checkout Matt went on to explain the savings if I become a member. Glad I did. Left the store happy.

12 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

The staff were extremely helpful and informative. An absolutely stress free shopping trip.

11 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Helpful staff

Helpful staff, good selection. Dani and Nicole on the shoe section. Knowledgeable and helpful

7 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Customer service was great

Customer service was great. Rory we so helpful with choosing my walking boots. Matt on the till was great too, chced hi the right size. Both very helpful and friendly.

5 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Not great I’m afraid

Not great I’m afraid. Brought my purchases to the till and was asked to buy member ship, have recently moved so asked the till guy to check address as I usually buy from the store. Informed I had no membership on any of my given addresses. So reluctantly paid my fiver despite being sure I had it. Asked the chap to change my address but blunt no, need to call customer services. This was all at Ipswich on Monday. Went to Colchester today and popped into there store and very different. Checked my addresses, verified I had membership for over two months, changed my address all at the till. TIL got charged for membership because the chap at the till really couldn’t care much.

3 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

We appreciate you taking the time to share your review with us.

We are sorry to hear of the experience had at our Ipswich store when purchasing your items, this is not the standard of service we aim to provide our customers and we are sorry that this was your experience. It is however, great to know that our Colchester store was able to assist you with your membership query.

All feedback that we receive is important to us and this will be raised with the relevant departments for improvements to be made.

We hope you will allow GO Outdoors to provide a much improved experience in the future.

Kind regards
GO Outdoors Customer Care Team.

Avaliado com 5 de um total de 5 estrelas

Great service at Go Outdoors Ipswich…

Great service at Go Outdoors Ipswich today! Emma G on the shopfloor was really helpful and patient (despite being injured!) and gave great advice about which deals were available. Matt on the till was also very friendly and helpful. I managed to get everything needed for a first camping trip, at a great price.

6 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good customer service

Matt was very helpful and friendly and got me sorted with everything I was looking for.

5 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Matt

At the till, the cashier, Matt, was enormously helpful and having looked at the shoes I was buying, suggested that they looked like they had been worn due to the discoloured sole. He arranged with the manager for an increased discount, totally unprompted by me. This was really helpful for me. He was polite, friendly and made my shopping experience very positive.

2 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Denise and Sue at Ipswich GO Outdoors …

Denise and Sue at Ipswich GO Outdoors were amazing. Denise spent over an hour with me trying to find the best hiking boots, in my last minute purchase. Day after I was already trying it out in Tatra Mountains, no blisters, perfect pair of boots.
Thank you for your patience

14 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Genuine help and care from Belle

We were helped today for nearly an hour by Belle - she was amazing, I have small but wide feel and she brought me countless pairs of boots to try on and was brimming with great advice. I was struck by how important it was to help me select the right pair of boots as opposed to just selling me a pair. Thank you Belle - can’t recommend your service highly enough. Yin.

1 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer services from Matt

Excellent customer services from Matt. Always a delight and super helpful at the checkouts!

31 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Ipswich

Resposta da GO Outdoors - Ipswich

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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