GOTO Group Avaliações 

2.413
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a great experience with them so far. They've provided quotes for the conveyancing on re-mortgage and the new purchase, plus the building surveys. They've been very responding in sorting out any... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

They've been incredibly helpful in taking me from the initial stages of engaging with solicitors and through to conveyancing. They made it very simple and did all the leg work for me. Would definitely... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lewis has been a breathe of fresh air in our house buying service and helping us find a solicitor, he was very knowledgeable and assisted with no hassle or fuss. I would recommend him to everyone and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Rebecca who I spoke to on the phone was wonderful, helped organise the survey for buying our first home which gave us great peace of mind. She was very polite and talked me through the whole process.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Leilões online
  2. também em
  3. Auditor Fiscal
  4. Casa de leilão de imóveis
  5. Corretor hipotecário

Escrito pela empresa

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(2.413)

639 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Easy & efficient service

Easy & efficient service. Esp. Cameron who took the time to personify his service.

18 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

Thanks you so much for your review and thanks for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

We were recommended to use GoTo by Clements

We were recommended to use GoTo by Clements Estate Agents … and Jamie, who we spent most of time engaging with was exceptional. The quickness of his response, calm yet confident on email and phone … I had a light level of trust that he would listen to understand and either act promptly or direct me clearly.
Thank you

4 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

We are delighted to hear this and are so pleased that Jamie did such a great job. Thanks for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

GOTO group

GOTO group were recommended to us by our mortgage advisor and I they provided great support. Specifically Andy Munro who helped us throughout the process and responded quickly to any questions we had. Great experience and would recommend to anyone needing home surveying.

18 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

We are so pleased that we were able to help and that Andy took good care of you. Thanks for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

Lewis Hall was incredibly helpful and…

Lewis Hall was incredibly helpful and efficient. We are first time buyers and he explained the full process regarding solicitor/conveyancing and surveys in great detail both on a call and via email which we found really helpful. He was always readily available and responded speedily when we needed assistance or had any further questions. He helped organise our level 3 survey, and made the process as easy for us as possible with our busy schedules which we really appreciated. Thank you Lewis for your excellent service!

17 de julho de 2026
Avaliação não solicitada
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Resposta da GOTO Group

How lovely, we are so pleased that Lewis could help and thank you for your kind words. Thanks for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

Simple process. Thanks Sophia!

Sophia was very informative and gave clear details when providing quotes for our survey. Also a very simple booking and payment process.

17 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

Thanks you for your kind review, we do appreciate it and are so pleased to have been able to help you. Thanks for choosing the GOTO Group.

Avaliado com 2 de um total de 5 estrelas

Well below par

The level 2 survey provided was below par.

1. Left clear instruction regarding access to loft as it needed to be arranged via estate agent. They didn't bother contacting the estate agent and thus didn't survey the loft.

2. They missed an enormous hole in a ceiling. I'm not kidding, it's about a foot wide and plainly visible. Their excuse was they're not allowed to move things, apparently that includes opening a door.

3. I tried to rectify the situation, with Goto, they took a long time to respond, decided I was wrong, despite clear evidence, and refuse to engage after. I now have to report the surveyor directly to RICS.

28 de maio de 2026
Avaliação não solicitada
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Resposta da GOTO Group

We note your review with disappointment and would refer you to the response issued to you in June, some 9 days after your initial complaint, and after a full investigation into the matters raised. This was managed appropriately under our formal complaints handling policy and our response fully addressed each of the key points.
As has been advised to you in our response, the Level 2 survey which you requested has been fully completed in line with RICS guidance, where safe and practical to do so. The loft access, above a stairwell, would still have been considered unsafe using third-party high-level access equipment. The hole referred to above was situated within a built-in cupboard which was full of stored items.
The keys were provided to our surveyor by the selling Agent. Our 63 page report with 48 photographs noted that there were some restrictions due to the property being fully furnished and the stored items within the property preventing inspection of some areas and gave advice on aspects to investigate further or consider in future as would be expected in such a report. We do not therefore believe that the report provided has failed to meet the professional standards.

Avaliado com 5 de um total de 5 estrelas

GOTO surveying were great

GOTO surveying were great. There organised my level 3 house survey in a very professional manner and went through all of the survey procedures in detail, they liaised with the agents and vendors of the property very well to ensure a smooth process.
The surveyor ' Kishor Gohel' has completed a very comprehensive survey and an excellent detailed report, Kishor has spoken with me on the telephone to explain different aspects of his survey and report in order for me to understand everything. I would highly recommend GOTO surveyors and in particular my surveyor Kishor who has provided an excellent service.

5 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

Its great to hear the value of what we do really helps our customers, we are delighted that Kishor could help and thank you for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

Joe was a very welcoming member of staff

Joe was very welcoming and explained everything perfectly. Following up the next day he was quick with responses and polite throughout. Process was all done in a good time frame.

13 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

What a lovely review for our Joe, thank you we do appreciate it and thanks for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

I have now used GOTO Group twice for a…

I have now used GOTO Group twice for a Level 2 Homeowners Survey and have been really pleased with the service each time. Special shoutout to Joe Sweetman who was so helpful and friendly while getting me a quote and organising a survey recently.

10 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

We love our returning customers and thank you so much for your kind review, we are so glad we could help you again! Thanks for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Harry Catlin has been really helpful and responsive throughout the booking process, and the whole process has been straightforward and professional. The payment and booking process was quick and easy, and I'm looking forward to having the survey completed. Would definitely recommend GOTO Surveys based on my experience so far.

13 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

We are so pleased to hear that we have been able to help you, thanks for your kind words and for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

Survey booking

Dealt with Harry and Nicole, booking was very fast and easy

12 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

This is great to hear - thank you and thanks for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

Lewis was fantastic

Lewis was fantastic, helping me with advice and reassuring me all the way. Will definitely come back to him for any further need.

12 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

Please do come back to us if we can help with any other services, we do love a returning customer! Thanks for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

I really appreciate the excellent…

I really appreciate the excellent communication and the willingness to answer all questions. Ryan Pervez, was outstanding, friendly, patient, professional and extremely helpful throughout the process. I would definitely recommend him to others.

11 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

What a lovely review for Ryan - thank you and thanks for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

Professional and efficient

Our point of contact Harry Catlin was very helpful in explaining the surveying process and professional at all times.

We would recommend this service.

10 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

Thanks for your recommendation and your kind words about Harry - we do appreciate it. Thanks for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

Very diligent and quick to respond

Very diligent and quick to respond. Harry was a gent and made the process a breeze. Would highly recommend.

10 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

Thanks for your review, it is appreciated. We are glad that Harry was able to help you. Thanks for choosing the GOTO Group.

Avaliado com 5 de um total de 5 estrelas

Highly recommend for any first time buyer

Andy from GOTO has been exceptional during our house buying process - having the patience and expertise any first time buyer would want

31 de julho de 2026
Avaliação não solicitada
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Resposta da GOTO Group

What a great review, thanks so much for letting us know how Andy has helped you. We hope you are happy in your new home. Thanks for choosing the GOTO group.

Avaliado com 5 de um total de 5 estrelas

Experience with GoTo Group

Amazing experience with GoTo Group, specifically with Cameron.

Excellent customer service with quick responses to any and all questions I had. Really appreciated how simple it was to have a quote sent over and to book a survey in!

Will definitely be recommending this company to others!

7 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

Thank you so much - another great review for our team, we really do appreciate it. Thanks for choosing the GOTO group.

Avaliado com 5 de um total de 5 estrelas

Joe Davies was excellent in arranging…

Joe Davies was excellent in arranging my home survey. He was professional, knowledgeable, and made the whole process straightforward from start to finish. He explained everything clearly, answered all my questions, and kept me updated throughout. His expertise and friendly approach gave me confidence that everything was being handled properly. I would highly recommend Joe David to anyone looking for a reliable and knowledgeable home move consultant.

6 de agosto de 2026
Avaliação não solicitada
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Resposta da GOTO Group

Thank you so much for your kind review and we are delighted to hear what a great job Joe has done for you. Thanks for choosing the GOTO group.

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