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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Placed order 3/4. No goods received as of today 20/4. Email bounces back and telephone number doesn’t accept calls. Going to start a chargeback with my credit card company.

Avaliado com 1 de um total de 5 estrelas

No response from customer service support. My friend gave me one of their products a while back and I found it excellent quality so wanted to order some more. Most products appear to be out of stock o... Ver mais

Avaliado com 1 de um total de 5 estrelas

Never signed up for this company but they email me marketing materials. Surely a GDPR breach? Edit: I'm guessing this permission is not express (and therefore a GDPR breach). Must have happened whe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Bought a gift set after Christmas on offer. Really nice selection, lovely packaging and the cbd oil in particular in sicilian lemon feels like it is very good. Really very nice at the offer pric... Ver mais

Detalhes da empresa

  1. Loja de vitaminas e suplementos
  2. Fábrica de Cosméticos

Escrito pela empresa

Embrace your natural wellness with Green Stem's award-winning CBD products. Proudly made in the UK using the finest ingredients.


Informações de contato

2,3

Ruim

O TrustScore é 2.5 de um total de 5

76 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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Avaliado com 4 de um total de 5 estrelas

Overall very good company but…

Overall very good company but disappointed that I ordered the vape and it said I would get a free vape oil but I have not received my free vape oil with my purchase

17 de outubro de 2021
logotipo da Green Stem CBD

Resposta de Green Stem CBD

Hi Adelle,

Thank you again for your order and I am sorry again for the system error mixup. I believe your free e-liquid should have now arrived separately.
For any problems like this please don't hesitate to contact us at support@greenstemcbd.com and we will get things sorted for you!

Kind regards,
Emily / Green Stem

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service. Thankyou

4 de outubro de 2021
logotipo da Green Stem CBD

Resposta de Green Stem CBD

Hi Laura,

Thank you very much for your review!

Kind regards,
Green Stem CBD Team

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service, fast delivery and great product. Tastes great. Customer service is excellent when I had an issue. Top marks 👌

2 de outubro de 2021
logotipo da Green Stem CBD

Resposta de Green Stem CBD

Hi Ross,

Thank you so much for your review and happy to help!

Kind regards,
Green Stem CBD Team

Avaliado com 3 de um total de 5 estrelas

Shipping issues

I ordered a vape pen from the store with 48 hour shipping but it definitely took way more to arrive. This wouldve been fine and all but my order arrived incomplete as it didn't even have the vale juice in it. I'm giving the three stars though because customer service is very nice. Fast and responsive. But even with that part of my order getting dealt with fast. I only got an order number and not tracking so I don't know when it'll arrive.

26 de setembro de 2021
logotipo da Green Stem CBD

Resposta de Green Stem CBD

Hi Sandra,

Thank you for your feedback.
We are sorry to hear your order's shipping experience was not as seamless as it should have been. Your order is due for delivery today!

Apologies, the shipping delay was due to a technical error which has now been resolved. Please don't hesitate to contact us at support@greenstemcbd.com should you ever have any queries.

Kind regards,
Green Stem CBD Team

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service. Liquids taste great!

25 de setembro de 2021
logotipo da Green Stem CBD

Resposta de Green Stem CBD

Hi Georgina,

Thank you very much for your review! Glad to hear you're enjoying our vape liquids :)

Kind regards,
Green Stem CBD Team

Avaliado com 1 de um total de 5 estrelas

Hyped up rubbish

I was given this product and I didn’t purchase it myself, but I’m not overwhelmed by it….

We’ve had it for a while now. It’s ok but it’s more like drinking camomile tea. I don’t suffer chronic pain or any of the linked conditions this is meant to treat, TBH I always thought the health claim benefits of this were thin. Let’s just face it, it has no real evidence based benefits for health….. Save your money.

17 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brought green stem cbd peppermint oil…

Brought green stem cbd peppermint oil at Brighton vape store.

The product is more than reasonably price, and works to relieve my chomic pain. In fact it is the only brand of CBD to do so.

Ordered more of the product from Green stem and it has come in a very timely manor

21 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Delivery timescale is appalling

I ordered 2 X vape liquids on 20th June with Hermes next day delivery, fair enough the order was placed on a Sunday and their website states that order placed over the weekend will be dispatched Monday, and on Monday I Received an email confirmation that my order had been dispatched and given a tracking number for Hermes. My issue is that according to tracking information Hermes only received my order 6 days later on 27th June and this Doesn't qualify as next day. Within the same month I have used other CBD websites for vape liquids and other products who have delivered items within 1-2 days so it's not even like the delay can be chalked up to covid as if it was I would accept delays with the other companies.

Paying £5.99 for next day delivery I would have expected to have the order arrive by 24th June, which would allow 2 days for Hermes to receive and one day for them to deliver. However 6 days for them to receive I think is not really acceptable.

Based on their delivery timescale I will not be ordering from Green stem again in the future and I also wouldn't recommend them, not when there are other companies who can deliver the same products in a much shorter timeframe.

27 de junho de 2021
Avaliação não solicitada
logotipo da Green Stem CBD

Resposta de Green Stem CBD

Hi there,

Apologies for the extremely late response! We fully share the sentiment and the frustration that comes from not receiving your orders on time (especially when you have chosen and paid for the Next Day Delivery option), and have since taken measures to make sure this would not happen to our customers again.

So if you choose to come back and order directly from us again: You'll be glad to hear that we have since stopped using Hermes as our courier, and have started to use the services of more reliable alternatives.

If you still needed help with your order or wanted me to have a look into this for you, just send us an email with your order details to support@greenstemcbd.com.

Toni / Green Stem

Avaliado com 1 de um total de 5 estrelas

Placed an order on 48hour delivery been…

Placed an order on 48hour delivery been waiting a week still not even received by delivery company and greenstem offering no help or solutions. STAY CLEAR!

25 de junho de 2021
Avaliação não solicitada
logotipo da Green Stem CBD

Resposta de Green Stem CBD

Hi Flippa,

Apologies for the extremely late response! We fully share the sentiment and the frustration that comes from not receiving your orders on time, and have since taken measures to make sure this would not happen to our customers again.

So if you choose to come back and order directly from us again: You'll be glad to hear that we have since stopped using Hermes as our courier, and have started to use the services of more reliable alternatives.

If you still needed help with your order or wanted me to have a look into this for you, just send us an email with your order details to support@greenstemcbd.com.

Toni / Green Stem

Avaliado com 1 de um total de 5 estrelas

Issues & None Responsive Customer Services - Waste of Money

I placed a significant order as I was hoping this would enable me to quite smoking.
Part of my purchase was a Vpod pro - I was really excited by this as is slightly different to the usual vape devices.
Delivery was quick but upon following the instructions and using the device for the first time and after only 10 “drags” it started making very strange noises. So I removed the pod to find it was leaking liquid into the device itself. I stopped using it immediately and sent emails to the company asking for help and for replacements.
I received an automatic reply stating someone would pick up my message and respond in the coming days.
After a week still nothing, I tried to call them, it’s a landline number which has been diverted to a mobile, the first call was ignored, so I tried calling several more times to have my calls ended by the receiver without answering.
Over a month on and I still have had no response or luck getting hold of the company. Meaning my whole order is no of no use to me and no hope of getting my money back. When all I wanted was a replacement and non-faulty device to be sent out. Very very disappointed to say the least - I would warn everyone to stay away!

22 de maio de 2021
Avaliação não solicitada
logotipo da Green Stem CBD

Resposta de Green Stem CBD

Hi Jade,

Sorry for the extremely late response to your review! At this stage we can only offer our sincerest apologies that we let you down. To ensure nothing like this were to happen again, we have since set up a dedicated customer services department to ensure all queries get responded to swiftly.

I can see your entire order was refunded to you, but if there's anything else you needed help with or would like us to do for you, please don't hesitate to give us a shout on support@greenstemcbd.com.

Toni / Green Stem

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