Grind Avaliações 

13.187
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I thought that Grind would be my go-to web based coffee & took out a bean subscription. This worked ok for a while until I tried to add a bag of ground. This proved impossible & ended up with me inadv... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I accidentally ordered ground coffee rather than whole bean. A mistake that I realised seconds after I made it. This was so gutting, but with a newborn baby & a lack of sleep mistakes can happen. I em... Ver mais

Avaliado com 5 de um total de 5 estrelas

We love the Grind Advent Calendar and order one every year. Beautifully boxed and presented and an excellent design. Specialist,festive coffee pods for each day make it a special time! Love it!

Detalhes da empresa

  1. Venda de Café
  2. Fornecedor de Cafeteiras
  3. Torrefação de Café
  4. Loja de Café
  5. Banca de Café
  6. Atacadista de Café

Informação fornecida por fontes externas variadas

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Escrito pela empresa

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

13 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,1

Todas as avaliações

(13.187)

1.500 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Quality and flavours are excellent.

I love buying my coffee pods from Grind because the company is working hard to be responsible for the environment with it's recycling pods. The quality of the coffee is also very important and the price is always very competitive. The flavours are always amazing. I haven't had all the different flavours yet, but I'm working my way through them, I love the coconut flavour and the vanilla ones. I will be back soon to try different flavours and strengths. Keep up the good work Grind.

5 de setembro de 2026
Avaliado com 1 de um total de 5 estrelas

I recently ordered an advent calendar…

I recently ordered an advent calendar for my partner based on an Instagram advert. The advert said it would be a preorder for November, however I received it at the start of September, 2 months early. This was a real shame as obviously the coffee will not stay in good condition for December over 2 months away.

When I raised this with support, I was given a complete non answer and no effort was made to remedy the situation.

Would not recommend at all, save your money for other things.

6 de setembro de 2026
logotipo da Grind

Resposta da Grind

Hi Lilith,

Thanks for leaving your review.

We're sorry to hear you feel disappointed with your experience purchasing from us on this occasion.

We didn't want our customers to miss out on their advent calendars this year, which is why they're available for delivery right away! As our colleagues explained in the email correspondence, the coffee is packed to ensure it retains its freshness until the holidays, so the quality won't suffer from that at all.

We can see that our last reply to you has not been responded to yet, so please do check your inbox in case you missed the message we sent you.

We're confident our advent calendars will be greatly enjoyed come the holiday season, but in case you do experience any issues with it, please don't hesitate to reach out on shop@grind.co.uk.

Best wishes,
The Grind Team

Avaliado com 4 de um total de 5 estrelas

We have enjoyed the advent calendar for…

We have enjoyed the advent calendar for the past two years and look forward to opening up each day in December this year. The design looks more interesting than previous years. I docked a star as we thought it was a bit mean to charge postage when we were 5 pence short of the amount needed for free postage.

8 de setembro de 2026
logotipo da Grind

Resposta da Grind

Thanks so much for your lovely review! We’re so glad you’ve enjoyed the Advent Calendar over the past two years and hope you love this year’s design too ☕️✨ We’ll also take your feedback on the postage on board!

Avaliado com 5 de um total de 5 estrelas

Grind coffee is the best

Grind coffee is delicious, both the “real” coffee pods and the instant coffee that you can now order online. British Airways think it’s so good that they have partnered with Grind in their airport lounges and on flights! The brand with the pink logo is one of the coolest too.

2 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely products great packaging and…

Lovely products great packaging and delivery but as it was my first time making a cold brew maybe an instruction sheet regarding measurements etc would have helped. Loved the eco friendly packaging

6 de setembro de 2026
Avaliado com 1 de um total de 5 estrelas

Disappointing coffee from Grind

I picked up a 200g bag of Grind Colombian coffee beans from Sainsbury’s yesterday for £5.95, and was genuinely looking forward to my morning coffee today.

I use a proper manual pour-over setup with filtered water, so I expected the coffee to have a fair chance to show what it could do.

Unfortunately, I was very disappointed. The resulting cup was flat, lacking in character, and had virtually no lingering flavour.

What makes it even more disappointing is the price. Recently, I finished a bag of drum-roasted Colombian coffee bought at Lidl in France for €8.95 for 500g — around £7.70, or £15.40/kg.

The Grind coffee works out at £29.75/kg — almost twice the price. At that price, I was expecting to be blown away.

Instead, the Lidl coffee was lively, characterful and enjoyable, while the Grind was, frankly, dull.

As someone who has spent years roasting specialty coffee, I know that packaging and branding can create high expectations — but ultimately, it's what's in the cup that matters.

£29.75/kg for a flat, lifeless coffee versus £15.40/kg for a genuinely lively Colombian.

I won't be buying Grind again. All show, no result.

10 de setembro de 2026
Avaliação não solicitada
logotipo da Grind

Resposta da Grind

Hi,

Thanks for taking the time to leave us a review.

We're very sorry to hear that you were so disappointed with your coffee on this occasion. We're proud of the beans we roast, so this definitely doesn't sound like our usual quality.

We'd love to look into this for you just in case you received a faulty batch, so please send us an email on shop@grind.co.uk with the batch number of the coffee and we'll be happy to help you further!

Best wishes,
The Grind Team

Avaliado com 1 de um total de 5 estrelas

What Happened to Grind’s Coffee Quality?

Very disappointing quality, especially compared with the coffee Grind used to produce a couple of years ago.
I used Grind coffee beans around two years ago and the quality was outstanding. Unfortunately, my recent experience has been completely different. The beans now appear to be of much lower quality, and I have serious concerns about their freshness and consistency.
About a month ago after a pause of 1.5 years I ordered GRIND coffee beans again, with first use I witnessed that my Sage Oracle Touch, which costs around £2,000, started making an unusually harsh and loud noise when grinding Grind beans. like s stone stuck inti the Grindr. I immediately removed the beans and checked them carefully for stones or foreign objects, but found nothing.
I have since tested three different brands of coffee beans in exactly the same machine, and none of them produce this noise. The problem occurs almost every time I grind Grind beans.
To be honest, the beans seem as though they could be very old and simply repackaged and sold as fresh. I obviously cannot confirm this, but based on the quality and the noise they cause in my grinder, that is certainly how it looks.
I contacted customer service and sent them an email explaining the issue and providing a video of the noise. Instead of actually addressing the problem, I was asked to complete a form and send the videos again. What a nonsense. At that point, I simply switched to another coffee brand.
It is particularly disappointing because I genuinely liked Grind coffee in the past. It now feels like the focus is more on profit and keeping shareholders happy than on maintaining the quality of the product and looking after customers.
I will not be buying Grind coffee again.

13 de agosto de 2026
Avaliação não solicitada
logotipo da Grind

Resposta da Grind

Hi Stefan, thanks for leaving us your review, although we're so sorry to hear about your disappointing experience with our coffee beans and the issues you've encountered with them. We understand your frustration, especially given your positive experiences with us in the past. We're also sorry to hear that our customer service response did not meet your expectations on this occasion, we're always reviewing our processes and the quality control of our products to prevent similar experiences and we really appreciate you bringing this to our attention! ✨

Avaliado com 5 de um total de 5 estrelas

Shareholder (from 2017/18) and…

Shareholder (from 2017/18) and customer. Like their branches in London and Manchester, would like to see more across the UK and for them to scale more rapidly. Diversified business in a competitive industry; particularly interesting case study given the context of the years they operated in

26 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Great service

Great service from ordering to delivery, delicious coffee, having had the advent calendar last year decided to go for it again and now also experiencing some of your new flavours prior to the countdown.

30 de agosto de 2026

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