Grind Avaliações 

13.187
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I thought that Grind would be my go-to web based coffee & took out a bean subscription. This worked ok for a while until I tried to add a bag of ground. This proved impossible & ended up with me inadv... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I accidentally ordered ground coffee rather than whole bean. A mistake that I realised seconds after I made it. This was so gutting, but with a newborn baby & a lack of sleep mistakes can happen. I em... Ver mais

Avaliado com 5 de um total de 5 estrelas

We love the Grind Advent Calendar and order one every year. Beautifully boxed and presented and an excellent design. Specialist,festive coffee pods for each day make it a special time! Love it!

Detalhes da empresa

  1. Venda de Café
  2. Fornecedor de Cafeteiras
  3. Torrefação de Café
  4. Loja de Café
  5. Banca de Café
  6. Atacadista de Café

Informação fornecida por fontes externas variadas

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Escrito pela empresa

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

13 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,1

Todas as avaliações

(13.187)

1.500 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Disappointed

Took my order and money. Received confirmation email. Then received a further email saying item out of stock, and now sold out. Better stock control would avoid disappointment and the need to be refunded!

24 de agosto de 2026
logotipo da Grind

Resposta da Grind

Thanks for leaving us your review - we're so sorry for any disappointment caused by this! We're always looking to improve the experience for our customers and please note our team are working on making sure limited edition collaboration stock is closely monitored in the future! ✨

Avaliado com 3 de um total de 5 estrelas

Reduction in service quality

I had an Editions subscription, started off well, but this year they’ve had a bunch of brand collabs, where they’ve been overwhelmed by orders and delayed the subscriptions.
Also I’ve had the same batch of coffee, roasted in June my last 3 deliveries, I’ve now cancelled.
The coffee was good, but unfortunately the logistics not so much

3 de setembro de 2026
Avaliação não solicitada
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Resposta da Grind

Hi Kishen, thanks for leaving us your review - although we're really sorry for any disappointment caused by your recent experience with Grind. I've shared your feedback with the relevant teams to take onboard and we hope you'll give Grind another try in the future! ☕️

Avaliado com 2 de um total de 5 estrelas

Disappointed

I’m a regular customer for years now. The quality is getting worse. I have received a wrong coffee tin - I emailed, no response.
I am truly upset. The coconut coffee doesn’t taste good at all.

29 de agosto de 2026
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Resposta da Grind

Hey Valerija, thanks for leaving a review, and I’m really sorry to hear that you've received the wrong tin.

I'm afraid I can't see any emails from you regarding this. Could you please send us a photo of the tin you received to shop@grind.co.uk. We'll then be able to help further.

We sincerely apologise for the inconvenience and appreciate your patience while we sort this out!

Best wishes,

The Grind Team

Avaliado com 2 de um total de 5 estrelas

No delivery

Order No: 2639806

I ordered the Miffy cups last week while they were in stock and I’ve still not received them. I also ordered the tin a day later, which was delivered yesterday.

I’ve contacted on social media but haven’t had a reply as yet. I’d quite like to know where my order is.

04/09: order refunded. I don’t know why because no one has replied. I don’t expect a response, but I won’t be bothering with Grind again.

27 de agosto de 2026
Avaliação não solicitada
logotipo da Grind

Resposta da Grind

Hi Rachel, we're so sorry for any disappointment caused by your experience on this occasion! Hopefully you've since received a response from our team regarding the refund - but if you haven't heard from us, please don't hesitate to get in touch with us at hello@grind.co.uk and we'll be happy to help further! 💕

Avaliado com 5 de um total de 5 estrelas

Great coffee and great quality

I’ve been really impressed with Grind. The coffee tastes fantastic, the quality is consistently excellent and there’s a great selection to choose from.

I also love the overall brand and convenience of ordering, with everything arriving well packaged and fresh. It’s become one of my go-to choices for coffee at home.

Great coffee, great service and definitely a brand I’d recommend! ☕️👌

10 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

I received my first order as a present…

I received my first order as a present and the tin came scratched and marked. After requesting a refund I was ignored and sent another empty tin. Which also came marked and scratched!!! Terrible product and customer service

21 de agosto de 2026
logotipo da Grind

Resposta da Grind

Hi Jessica,

We’re so sorry to hear this, and especially that you’ve had this experience twice. That’s certainly not the standard we expect.

If you could send a photo of the tin and your order details to hello@grind.co.uk, we’ll be very happy to look into this and get it sorted for you.

Avaliado com 5 de um total de 5 estrelas

Best tasting

Coffee capsules are the best tasting out there with the big bonus that they are compostable and kind to the environment. Recently got the Grind 2 machine and frother and am delighted with both. Looks great on the kitchen counter.

21 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

Not received order chased up but no…

Not received order chased up but no response yet
Always had good service not sure what has happened here awaiting your reply

23 de agosto de 2026
logotipo da Grind

Resposta da Grind

Hi Sarah,

We’re really sorry for the delay here! We can see that your order has now shipped, so it should be with you very soon. We’ve also replied to your message directly, so hopefully we can get everything sorted for you.

Thanks so much for your patience, and apologies again for the wait!

Avaliado com 1 de um total de 5 estrelas

I ordered 4 cups and saucers and…

I ordered 4 cups and saucers and received a tumbler which I hadn’t ordered and no cups and saucers were in the delivery

28 de agosto de 2026
logotipo da Grind

Resposta da Grind

Hey Cathy, thanks for leaving a review, and we're really sorry to hear your order arrived incomplete.

I can see we’ve now got back to you directly regarding the missing items. We’d again like to apologise for the inconvenience and really appreciate your patience while we sorted this out!

Best wishes,

The Grind Team

Avaliado com 1 de um total de 5 estrelas

Coffee delays….

Part of the stock ran out so they just didn’t send the order. There was no notification. It took me contacting them and a further almost week to get the coffee delivered. I also had to ask for some compensation which they provided a voucher to cover the missing stock. I’ve been a Grind customer for a few years now and this is not the first time where I’ve had to chase for a missing delivery.

28 de agosto de 2026
logotipo da Grind

Resposta da Grind

Hi Jess, thanks for leaving us your review, although we're really sorry for any disappointment caused by your experience on this occasion. We never want any of our customers to experience a situation like that and so please know your feedback has been taken onboard so we can improve our processes moving forward! ✨

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Really appreciate the discounts offered through the course of the year. Coffee is beautiful.

27 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

What a selection!

A fab array of coffee, robustly packaged and recyclable. Delicious and already being devoured as it arrived so swiftly. Thank you @grind ! Fab service & ace coffee.

20 de agosto de 2026

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