Genève Aéroport Avaliações 

The level of incompetence at this airport covers all levels.


Parkings: wrong road signs, wrong parking status (marked full, but half empty once you arrive on site), no shuttle between remote parkings and the airport, you’re on your own.

Security: you can pass whatever you want. It became a challenge with friends: pass an open knife and 1L of water in a bottle. I already scored 18 times. Security “guards” are just on Instagram, talking about what they did the day before, etc..

Car guides: they are supposed to give you directions depending on what you want. Always wrong. Just brought someone to the airport train station this morning, I asked for a 1 hour covered parking close to the station. They first send me to the kiss & goodbye rapid drop (you are stuck between poles) and wasted 20 minutes there without being able to move. Then they sent me to a non-existant parking far away from the airport and the station. Had to circle back and eventually stopped on y sidewalk to drop my passengers.

Duty “Free”: the only airport in the world where “tax-free” products are about 10-20% more expensive than in regular full-tax stores. They just milk you.

I’m an extremely frequent flyer, live in Geneva, but try to skip it each time I can. I ride the train to the 2nd worst airport in the World: Zurich. This one is the ground level of zero competence, but they still manage to be a bit higher than Geneva.

People in Geneva think they’re playing in the big leagues, the self-proclaimed “International Geneva” (that exists only in their heads) but their signature is mediocrity. I travelled all around the world and even in a remote 3rd world airport, they’re more professional.

This airport should be a case study taught in marketing to highlight everything not to do, everything wrong and mediocre.

Arrivé à 23h45… un bus nous dépose je ne sais où dans l’aéroport… obliger de sortir d’un parking comme si j’étais une voiture. Heurseument des gens aimables m’ont récupérer et déposer à la douane ferney voltaire… du grand n’importe quoi puisque ma famille m’attendait côté Suisse… je suis abasourdi qu un aéroport tel que Genève met en danger les passager qui atterrisse tard…

Over two hours stuck in the non-EU passport control queue yesterday with just THREE staff checking passports. No explanation, no apology, and no attempt to improve the situation despite thousands waiting. Easily the worst passport control experience I’ve had anywhere.

The worst! The queues for passport control took over 1.5hours from non EU countries. Just hire some extra people please. Won’t be coming back.

The arrival queue for passport control was over 3 hours long. No thought given to families with babies, the elderly, disabled or anyone in need. Incredibly rude staff especially the ‘supervisor’. The queue extended the length of C gates terminal and their only solution was to send in FIVE police armed with guns when people were becoming more and more agitated. On arrival in the luggage hall luggage was strewn everywhere and one of our cases (new) was badly damaged. The worst possible airport experience and I’ve had a few! Use other airports - dont use Geneva for your sanity and stress levels

Sur le parking "durée limitée", pour les arrivées de l'aéroport de Genève : agents incompétents, mal organisés, en manque d'autorité, qui n'hésitent pas à mentir pour assouvir leur désir de donner des ordres, afin de ressentir une puissance dont ils sont dépourvus.
J'ai été déviée de force sur le parking souterrain "durée illimitée" alors que ma fille attendait dans le froid avec un bébé sur le parking max 1h, qui avait plus de 50 places libres. Un subalterne "aux ordres m'a fait perdre 10 min en m'obligeant à traverser le parking illimité et refaire un tour complet pour revenir au parking courte durée. Là, son supérieur, toujours subalterne, a prétendu que les barrières étaient bloquées pour m'empêcher d'entrer dans le parking, où la circulation était pourtant fluide.
Bref, une gestion désastreuse.

Both arrival and departure through this airport were extremely poor experiences. Arrivals took over 1.5 hours, and departures nearly an hour, all because of inadequate staffing. What made it even more frustrating was seeing additional staff being used only to manage the upset queues rather than actually process passengers. It genuinely felt intentional. (This is my fourth attempt to post, as Google seems to be suppressing negative reviews.)

The worst passport control experience I have ever been through in fifty years of travelling. A two hours twenty five minute queue. Zero concern or effort in speeding up the process. Only half the control start are open. Aloof and arrogant staff. Avoid this airport.

The most appalling customer experience at passport control at GVA I have ever had or seen. Having landed after a good BA flight to a queue that is just unbelievable! Over an hour and half long, with limited explanation other than “it’s over my pay grade!”

Surprisingly but true, Geneva Airport is the worst airport I've been to in the civilized world. No transit zone access if arriving after 23:00; no working electric outlets (to charge either a smartphone or a laptop); no internet/wifi connection for a laptop (unheard of in the modern age), whereas connection for a smartphone is available only with a paper coupon obtainable from only one working machine in the entire airport; no water machines (or snacks) on the outside of the zone; no comfortable chairs to sit in while waiting to get inside the zone at 4 am. ...Looks like the Swiss have become too lax & laid-back and/or are not thinking about the regular people/travelers (those who don't yet use private jets) – had remained in the 20th century while the world had advanced into the 21st.

Is zero stars not an option?
Utterly shambolic due to inbound and outbound immigration systems.
Rude , unhelpful staff, completely inefficient and seemingly designed to ensure passengers are in a state of panic.

Leadership should be ashamed.

What even was that ? got off the plane and …chaos. Queue was massive. Got a bottle of water though 👍🏼

Since they installed new IT this airport is hell. Minimum 90 mins queue every time for passport control. Today 2 hours. Always the same and the staff do not care. Avoid this airport at all costs.

Appalling queues for passport. No staff and 1000 passengers arrived on 3 easyJet flights. Queue took over 1 hr to get through. The Swiss staff just don’t care and are completely unhelpful. Avoid Geneva at all costs for ski flights!

Truly awful airport .The Swiss ground staff at Geneva Airport are totally incapable of efficiency .Passport control is awful .And quiet clearly the whole airport is an embarrassment . They need a lesson in efficiency at Oasdport control in particular .The automated passport control also doesn’t work very well so be warned just in case you think that might be quicker .

Out flight had to take off 45 mins late as a result of the inefficiency and bad organisation at Geneva airport .

The shops at this airport are also way overpriced and you will not get much value for money .

Worse experience of my life! 2 hours waiting for passport control!!!! Two women fainted…. This is ludicrous! Makes you want to never come back

What’s wrong with this county?

A major international hub, and vital airport, and there are almost no belts or escalators ascending or decending from gates to/from buses/planes.

Really??

Stairs with heavy hand luggage , children and carriages. They’re completely oblivious of the unpleasantness they add to an already stressful activity.

It is the ONLY airport where I have witnessed such a thing. And I live here.

Third world airport.

La récupération des bagages est d'une lenteur rarement vue ailleurs...

I have never experienced anything so terrible, waited 2 hours for passport control when arriving, longer than the flight itself. Terrible service, they can put a man on the moon but cannot service the passport control area. 1 person checking passport for queue of over 100 people is just shocking service