Zurich Airport Avaliações 

Long queues poorly organised took 75 minutes to clear avoid this airport if can as both coming in and out awful

My husband and I had a stressful experience trying to navigate from departures to gate E47. Border control on gate E was disorganised with long queues for non EU passengers. If you get in a slow moving queue, newly joined passengers in the adjoining queue get through quicker than you which isn't fair. The signage to E gates is awful. When we left passport control we tried to locate gate E47. No-one or nothing tells you you have to get a train to this gate. Several passengers around us were equally confused and stressed. There is a lot of walking. Leave 2 hrs at least to navigate it all, we feared missing our flight. Upon eventual arrival at gate E47 I tried to raise my feedback with a female employee about how difficult it was to navigate to gate E47. Her response was to laugh at me and said "its really easy if you read the signs" and "there are other airports much bigger in the world which are a lot more confusing". She made me feel really stupid and I asked her not to belittle what I was saying and said I thought she was rude. She then accused me of being rude, which I was not, I was simply asking her to listen to my feedback. This employee was totally disinterested, dismissive and rude. Upon boarding commencement I asked a male colleague for her name. He said he didn't know her name and when I said she had been rude he laughed! Our experience of Zurich airport was really bad and we do not want to return.

Extrem Kinderunfreundlich. Die Angestellten haben absolut keine Ahnung wie man mit Kindern umzugehen hat. Meine Tochter ist 8 Jahre alt. Als wir im Gate kein Sitzplatz hatten und denn noch 2 Stunden ohne eine Ansage warten müssten und meine Tochter gefragt hat wenn es aufgeht schimpfte die Frau sie soll weg gehen das ein Kind. Voll unfreundlich die von Sunexpress..

Une honte !
Une salle d’embarquement dépourvue de sièges …. Les passagers en escale sont debout pdt des heures d’attente … mes enfants en bas âge et ma femme n’ont pas eu d’autres choix que de s’asseoir par terre !
C’est indigne d’un pays tel que la Suisse.

Bei der Zollkontrolle nehmen sie mir mein kleines Schlüsselanhänger Messer ab, aber bevor man ins Flugzeug einsteigt, kann man sich im Laden ein Sackmesser kaufen. Was soll das?

Immer nur Ausreden. Warten schon 90 Minuten im Flugzeug am Boden. Unbegreiflich....Da haben sie den Flughafen wirklich nicht mehr im Griff.

Last week we travelled from Zurich to Bangkok and experienced the hottest wait ever in Dock E; the temperature was estimated at 30 degrees Celsius. The Swiss should take a leaf out of Bangkok's book.

Seit Jahren gute Erfahrungen gemacht.
Meist freundliche, hilfsbereite Mitarbeiter.
Sehr sauberer Flughafen und intakte, saubere Toiletten. Unser Enkel hat der Sauberkeit der Toiletten Bestnote gegeben, worüber sich die Reinigungskraft sehr gefreut und bedankt hat. Darauf unser Enkel:
Wir kommen aus Barcelona, da waren alle Toiletten sehr schmutzig und verpinkelt………und am Boden hatte es sogar Urinpfützen!
Das sagt doch Alles.

Mein Koffer war nach dem Flug nass. Da Frage ich mich wie zur hölle das zustande kommt. Ist er irgendwo in eine Pfütze gefallen oder so?
Wirklich fragwürdig.

Not organized, no information, crazy waiting times!!!

Extrem Kinderunfreundlich. Die Angestellten haben absolut keine Ahnung wie man mit Kindern umzugehen hat. Meine Tochter ist 6 Jahre alt und autistisch.

Sehr enttäuschende Erfahrung.

Wir sind mit zwei kleinen Kindern von der Schweiz nach Polen geflogen und hatten einen Kinderwagen für zwei Kinder dabei. Die zuständige Mitarbeiterin und Vorgesetzte, Frau C. Pfister, bestand darauf, dass wir den Kinderwagen bereits beim Sperrgepäck abgeben müssen und ihn nicht bis zum Flugzeug mitnehmen dürfen.

Ich erklärte ihr, dass wir bereits mehrmals mit demselben Kinderwagen geflogen sind und ihn immer bis zum Flugzeug mitnehmen durften. Ihre Antwort war: „Dann haben Sie bisher einfach Glück gehabt.“

Da wir mit zwei kleinen Kindern unterwegs waren, hat uns diese Entscheidung das Reisen unnötig erschwert. Nach dem Flug habe ich direkt bei LOT Polish Airlines nachgefragt. Dort wurde mir bestätigt, dass wir den Kinderwagen bis zum Flugzeug hätten mitnehmen dürfen.

Ich bin besonders enttäuscht, dass gerade eine Vorgesetzte so mit Familien umgeht und uns offenbar eine falsche Auskunft gegeben hat. Von einer Führungskraft erwarte ich Fachwissen, Hilfsbereitschaft und einen respektvollen Umgang mit Reisenden. Stattdessen fühlten wir uns nicht ernst genommen und unnötig belastet. Ich hoffe, dass sich der Kundenservice künftig verbessert und andere Familien nicht dieselbe Erfahrung machen müssen.

Terrible Temperature/Humidity Situation at the airport through misconstruction. There are no airconditions, bad air flowing systems, just weak cooling in parts of the airports. Duty Free Shops way too much lights heating up the locality. Swiss Business Lounge in the Airside Shopping is way too small for the amount of people. Worst of all, Airport sees no need to change temperature/humidity situation as Climate targets are more important for them. In terms of temperature/humidity situation it is one of the worst performing international hubs in the world. Not respecting customer needs is inacceptable behaviour and we avoid ZRH Airport whenever possible. If quality and respect are missing, so why support financially?

🚨 One of the worst travel experiences I've ever had happened in Switzerland. 🇨🇭
I always believed Switzerland stood for efficiency, reliability, and world-class customer service. Sadly, my experience proved the exact opposite.
✈️ Our flight from Geneva was delayed because of bad weather. That's completely understandable—safety always comes first.
🌤️ Around 11:30 PM, the weather had cleared, we were invited to board, and everyone believed we were finally leaving.
❗We were already sitting on the aircraft when we were told that Zürich Airport refused to allow our plane (and several others) to depart because airport operations ended at midnight.
Yes , YOU READ RIGHT... we had to leave the aircraft and walk back into the terminal because apparently the clock mattered more than the passengers.
💥 And that's when the real nightmare started.
👥 Hundreds of passengers were left stranded with almost no information.
📢 SWISS told everyone to go to the Transfer Desk...
🚫 ...except ALL TRANSFER DESKS WERE ALREADY CLOSED.
🏨 We were then told to find and book our own hotel, because "all our hotels are booked."
🤷 No help finding another hotel.
🚕 No transportation.
🍽️ No food vouchers.
💬 No meaningful communication.
💸 They promised reimbursement of up to 150 CHF, even though anyone familiar with Zürich knows that finding a hotel near the airport at midnight for that price is nearly impossible.
⏳ Instead of trying to get passengers to their destinations on the earliest available flights—even with other airlines—we were simply rebooked almost 24 HOURS LATER.
❤️ The most heartbreaking part wasn't the delay.
It was watching the people around us.
👴 Elderly passengers confused and struggling because everything depended on digital apps.
👨‍👩‍👧 Families with exhausted, crying children.
😢 People missing important meetings, holidays, and family events.
All because, after the weather had improved, nobody was willing to keep airport operations running just a little longer to help hundreds of people get home.
⚠️ Weather is nobody's fault.
❌ The way passengers are treated afterward absolutely is.
This experience left me deeply disappointed—not because of the delay itself, but because of the complete lack of empathy, communication, and responsibility shown by both Zürich Airport and SWISS. Being in similar situations previously – in Germany, Belgium, Finland, Estonia – I never experienced anything even close to it!
I genuinely hope they rethink how they handle situations like this in the future.
✈️ Passengers don't expect miracles.
They expect honesty.
They expect help.
They expect humanity.
Unfortunately, on this occasion, they received none of those.
#SWISS #ZurichAirport #TravelFail #CustomerService #PassengerRights #TravelExperience #Aviation #Switzerland

On June 15th 2026 I was at the airport and bought some souvenirs. In the Spirit of Switzerland shop I bought a set of 2 tea towels which I paid by card without realising that the woman at the till which looked Indian, charged me twice the price! I discovered that once I was in the UK and checked my bank account. I think that was disgraceful because this woman knows that most people at the airport are in a hurry and won’t be checking the receipts.
I spoke to my bank and will try to help me but I hope that whoever is in charge of this shop do something to stop this kind of robbery.

Very hot and expensive airport. They designed a green house not an airport terminal. You could grow tomatoes in there.

Scheinbar ist es unmöglich, dass es von morgens 8 Uhr bis spät abends nicht möglich ist, ein Gepäckstücke, das als Sportgelände ausgegeben wurde, auf den richtigen Gepäckwagen zu legen. Und dass es dann auch am nächsten Tag wieder liegen bleibt ist unvorstellbar.

Really poor organisation relating to the passport control, no air-con to make the hot and sweaty queue more bearable...

Katastrophal! 0Sterne

If I could give Zurich airport a zero, I would. We started our departure process 3 hours before our flight We experienced massive, confusing lines for baggage check in, whichever led to excessive and multiple passport control lines. At one point, we were corralled into a holding area with hundreds of people and pushed through a very narrow entrance to the Gate E entrance. Multiple fights broke out among passengers - I have never in my life seen anything so chaotic and shameful.. Non of the agents answered questions, helped passengers or exhibited the slightest bit of courtesy. We were never told if our flight would be held and the app never alerted us to security and passport control issues. We barely made it to our gate - after we boarded the plane, the pilot conveniently shared that we would need to sit on the tarmac for 1 hour because we missed our 30 minute taxi window! Thankfully we do not have a connection in DC but if you had one - forget it. My advice - avoid Zurich period - especially for transfers. The supposed “efficiency and precision” of the Swiss does not exist at Zurich airport. Zero stars