Frankfurt Airport Avaliações 

Shocking arrival process for non german citizens, i have been in a queue for 45 nins and it looks like another 45 mins to go. After a 24 hour flight from Australia, we are all tired, exhausted and the German staff dont seem to care. I im never flying into Frankfurt again. I wish I read the reviews before booking this flight.

Appalling experience. Terminal 3 and the Priority Lounge and walkways to get there look so dated, skirting boards scratched by trolleys and bags look 20 years old. The worst experience of all was waiting in line for 2 hours with hundreds of non-EU passengers to get through passport control to leave EU. Only 2 border control staff to process all of us. Worst airport experience I’ve had in a long time!

The worst airport, staff, and service on earth, period. I had no word for this airport. Stay away if you can. Going through hell will be easier….

Awful experince, never again. I had a connected flight and I was passing border control and security check, as a result I was late for my second flight and plane was gone...I tried to ask a border control assistant if I have enough time, she said yes, also at the security check I told workers that my flight is in 15 min. They did not react so much and then 2 policemens were there for other reasons for some couples check and I started to explain that my flight is in 15 min. They told me "you had to come earlier". Well, I was in pass checking...how could I be there earlier? I cried and shouted my flight is leaving soon, police just ssid if you raise your voice again we will keep you. Moreover my bag stayed there and my sweater and they were not scanned. I just left them there cause my plane was already leaving. I just run.
Very rude airport staff, which says whatever they wish. How I come earlier if I had a connected flight? So, never NEVER ever I choose Frankfurt airport.

Dieser Flughafen wird immer schlimmer mit der Gepäckverladung zum abholen. Man steht 1 Stunde und es gibt noch nicht mal eine Zeitangabe wann das Gepäck erwartet wird.
Das ist das Kundenungteundlichste was es gibt. Wenn ich sp m7t meinen Lunden umgehen würde, dann würde ich keine Arbeit mehr haben.
Einfach nur eine yfrechheit was dieser Airport heraus nimmt. Haben ja nichts zu befürchten.

Very disappointing experience at the security checkpoint towards Gate A60. A female employee repeatedly raised her voice and used a hostile tone and aggressive gestures instead of communicating her instructions clearly and professionally. We were travelling with two tired young children and remained calm and cooperative throughout. Security rules must be respected, but passengers should also be treated with patience and dignity. I reported the incident and sincerely hope appropriate measures are taken.

I asked for assistance due to a foot problem. On arrival there was no help available. The coordinator was very unfriendly. He just told us we would miss our flight. No help, no alternative, no empathy.
We made it by ourselves to our flight due to a small delay. That was nice but after 2 days I am still in pain.

People don't ask assistance for no reason. It was chaos on that airport and nobody seemed to care.

Next time Air France again. CDG is big as well but the people working there are caring and helpfull.

Ich habe Fluggäste abgeholt.
Die Beschilderung zu den Parkplätzen eine absolute Katastrophe. Irreführende Bezeichnung und wegführung. Stellflächen so eng, dass Aus- und Einstieg ohne Kontakt mit nebenstehenden Fahrzeugen/Pfeilern eine Herausforderung darstellt.
Ich musste zum Terminal 1 Ankunft.
Auch hier die Beschilderung nicht zielführend, im Gegenteil ohne Nachfragen kaum möglich. Das Servicepersonal versteht kaum deutsch und weiß nicht was man von ihnen will.
Ich hatte die Info, dass meine Fluggäste am Gate 13 eintreffen. Auf Rückfrage beim Service wo ich hin muss - da kann man nicht direkt hin. Wo genau ich hin muss konnte man mir nicht genau erklären.
Fazit: Fraport möchte ein global player sein ist aber amateurhaft.
Eine vernünftige Beschilderung und vor allem Service Personal kann und darf nicht am Geld scheitern.

Worst experience for passport control. Currently in queue for non EU passport. Have already waited 1 hour and 30 mins. Estimate another 30 minimum. Poorly managed with some queues short and others winding. Absolutely chaos and for a short business trip I won’t be using Frankfurt airport again.

Incredibly rude staff member in the luggage department.
He volunteered that he was the manager.
I suggest he attends a customer service course and learns how to deal with members of the public.
Absolutely shocking behaviour. Not a good representative for Frankfurt Airport.

I would rate Lufthansa and Frankfurt airport as minus 5. Rude, inefficient and arrogant.

I had booked wheelchair assistance at all the airports on my route. Only Lufthansa and Frankfurt had none available. I almost missed my flight to Alicante due to no assistance to get to gate in time from lounge.

I also almost ended up having to sleep upright on a bench overnight, 3 months after a hip,replacement, as an assistance car I flagged down suddenly decided to dump me at Gate A13 instead of taking me out of the EU security area into the area which was non EU so that I could stay at the MYCLOUD transit hotel overnight located at Z, before my morning flight.

One car I tried to get on took me a few feet. The driver was an extremely large woman wearing a black pant/dress and bright red lipstick - car number was 31. She was the rudest of all the rude people I had to deal with at the airport. She should be fired. We who live in Canada would never talk like that unless extremely and deliberately provoked and even then…….?

I hope,to never have to book Lufthansa again and definitely not if it stops in Frankfurt.

One of the worst airport experiences I’ve ever had.

I fly overseas almost every month, sometimes even more, and I can honestly say I’ve had better airport experiences in developing countries and even in conflict-affected areas such as Afghanistan, Syria and parts of Africa. I never expected an airport in Germany to leave such a terrible impression.

The worst part was the immigration officer’s behaviour towards my mother and daughter. They mistakenly thought the immigration clearance was already completed and followed me out. Instead of calmly explaining the situation, the officer came out shouting at them, slammed his door, and told them “USE YOUR BRAIN” while circling his finger beside his head in a gesture implying they were crazy.

My mother does not understand English well, and this was clearly an innocent mistake. My daughter was also completely shocked. Watching my mother’s ashamed face after being treated this way was deeply upsetting. There is simply no excuse for speaking to passengers, especially an elderly person, in such a degrading manner.

And unfortunately, the poor service did not stop there. The airport had extremely limited seating, very few cafés/eateries with barely enough seats, self-check-in kiosks that repeatedly redirected us without working properly, long queues with only two assisted check-in counters open, a confusing tax-refund process, and unnecessarily repetitive immigration procedures involving both kiosks and counters.

What should have been a straightforward departure became an unnecessarily stressful experience.

I did encounter two staff members who were genuinely friendly and helpful. That was the only part of this entire experience that was worthy of the one star.

9 August 2026 — Qatar Airways FRA–DOH, 17:15

Unterirdisch… selbst mit neuem Terminal jetzt schon das dritte Mal den Zug wegen der Gepäckausgabe verpasst… jeder Flughafen der Welt funktioniert besser. Am besten noch ein bisschen mehr Streicken denn hier ist man nur am Geld und nicht an Service interessiert

Gepäckausgabe ist ein Armutszeugnis. 50 Minuten wenn sonst nichts los ist. Das kann der Rest der Welt besser

Bin schon öfters von Frankfurt geflogen und war immer zufrieden. Letzter Abflug, sowie Ankunft im Terminal 3. Auch hier lief alles reibungslos, sehr freundliche hilfsbereite Mitarbeiter. Auch das Parken war im neuen Terminal sehr übersichtlich und lief einwandfrei.

Immer öfter Mitarbeiter die der deutschen Sprache kaum mächtig sind, legen einen Befehlston wie auf dem Kasernenhof an den Tag. Beim Zoll das gleiche Bild, unhöflich und unfreundlich, haben wahrscheinlich sonst nichts zu melden.Traurig,traurig und eine Schande für unser Land

Eigentlich alles. Langes Warten am gate (defekt), dann unbording über Treppe zum Bus (auf den 10 Min. gewartet wurde). Und wie schon üblich 45 Minuten warten am Gepäckband. Eine logistische Meisterleistung der FAG!!

Wenn du Urin am Flughafen riechst weiß du, dass du in DE bist....unfreundliches Personal und Polizisten. Es war ekelhaft

Es wäre ein Wunsch von mir dass auch auf Raucher im Gate rücksicht genommen wird und bereiche für Rauchen geschaffen werden
Innerhalb des Gates

Am 28.6. 26 hatte ich einen Abflug vom neuen Terminal 3 G. Die neue Skylinebahn fuhr ,nach 4 Wochen wieder. Bei der Handgepäck Kontrolle waren Hunderte Passagiere für 1 Durchgang mit der Bordkarte. Danach ebenso beim Durchgang vom Zoll. Wenn ich andere nicht gefragt hätte, ob sie mich vorgehen lassen, hätte ich meinen Flug verpasst. Ich war 2,5 Stunden vor Bording am Flughafen und hatte nur Handgepäck. Durch die sehr langen Wege zum Abflug Gate ist es eine Zumutung, dass die Kontrollstandorte mit sooo wenig Personal besetzt sind. Besonders bei so einem modernen neuen Flughafen, wie dass Terminal 3.