Genève Aéroport Avaliações 

Rude staff, especially at the passport control

One star is too many! Exceptionally rude staff at every customer facing point. The airport is dirty and poorly organized. Avoid like the plague. Fly into Zurich and use the SBB-CFF to get where you need to be in Switzerland.

je devais récupérer mon fils à son arrivée 22h40.
Pas de train, pas de bus pour rentrer en France, donc obligé d'y aller en voiture...
flashé à St Julien, car j'étais plus concentré pour me mettre sur la bonne voie que sur ma vitesse (un bon piège à fric... et après on nous dit que les radars sont là pour notre sécurité).
La galère pour accéder au KISS and FLY , pas de place pour stationner, et la Police qui tourne pour vous dire sèchement de dégager, car on se gare où on peut.
Les usagers, suisses ne sont pas plus aimables, et ils veulent nous faire la leçon sur notre comportement...
une mauvaise blague !

Pour commencer le contrôle de sécurité et les Check in sont horriblement longs et il s’agirait de stopper les « contrôles aléatoires » cela n’est qu’une excuse pour qu’on croit que vous travaillez vraiment. Ensuite mon bagage n’est JAMAIS parti de l’aéroport de Genève donc il n’est pas arrivé à destination et au lieu de répondre au téléphone et de me renseigner et surtout d’AVERTIR, ils mettent un répondeur qui donne les numéros des différentes compagnies aériennes (même pas les bons numéros par fois). Vraiment une honte pour la partie romande.

The only way to get wifi is to get a paper ticket from one of the few kiosks around in departures. Which is a crazy backwards system and means you can’t access wifi when you land. Also only 2 passport officers to cater to a whole flight from London

The return of a car to car rental in the French sector was just awful. I drive in Europe 2 or 3 times a year but haven’t driven from Geneva for many years. I’ll be avoiding it again if at all possible. Despite good planning, plenty of time and a good ability to map / sat nav read, getting to the French sector was a real challenge. It should be clear.
Once arrived, having to navigate between terminal 2 and terminal 1 was not easy, only then to have to wait to be taken back to terminal 1 on a bus once we had checked in!
The final issue then being a very long passport queue which nearly made us miss our flight despite planning to arrive at the airport 2.5 hours before the flight.
Owners of the airport (and others) really do need to sort this out. We had no time to even buy a drink, let alone food or shopping, and going to the toilet had a risk of missing the flight.
In short it’s the worst airport experience we’ve had in many many years and we travel to Europe approx 5 times a year, avoid it if you can.

Two years in a row 24/25 the queues through passport control entering Switzerland have been unacceptably long!! In ‘24 it was over two hours 30 mins!!! I was nearly passing out, I just couldn’t stand for that long!! The EU channels were practically empty with lots of staff.
This year was as bad but the queue time was a little less although it still led us to miss our connection for onward travel causing further 3hours wait for next bus!!
As an international airport surely it is their duty to smooth out this problem and not cause such distress and discomfort to passengers wether they are non EU or not! We are all travelling through their airport and bringing revenue to the country

Awful airport so disorganised at every level ….queues to get through security, queues to get a bus to get to the main terminal, queues to get past the boarding desk, queues to get another bus to the plane ….we were 3 hours early for a flight and still only made it. A lot of staff standing around not doing much at all. Baggage on arrival took over an hour to come onto the belt. With family living in Switzerland I have been so impressed with public transport so it’s usual that the Airport is not similar. Airport processes need overhauled …come on Switzerland!!!!

Crazy queues for non EU passport holders. This airport is a joke!

Very long unnecessary queues for all passport holders who are not in the EU. Machines only working for those in the EU who are then given priority to pass through quickly whilst as a British passport holder I was left for over an hour queuing as only 2 people checking passports. Welcome to Geneva, don't come again !!!

Do not travel through this airport it’s like a cattle shed . Poor facilities very expensive and pass port control is a joke . I missed my flight because the the queues for passport control to we’re sound and slow. One old baldy passport control guy was deliberately slow and needs sacking.

Unbelievably long queue for immigration. The worst I've come I've come across in the past 10 years. Disgraceful for a developed country

Worst airport ever! Crowded, massive lines, nowhere to sit down. Will avoid at all cost in thr future.

Ludicrously long queues at passport control...again at Geneva Airport - for non EU passport holders.
Switzerland and France - you are happy to take our money as tourists but you do not welcome us. You punish us!

I waited in line for over 30 minutes yesterday at passport control between Terminal 1 and Gates D. During that time, I witnessed staff rolling their eyes and muttering to each other whenever a passenger made a minor mistake—such as standing in the wrong place. The service was so slow that a long queue had formed, and some passengers were visibly anxious about missing their flights. Given the circumstances, it was understandable that stress-related mistakes would happen.

When my turn came, my "Bonjour" was met with a cold, silent stare from the young blonde man at the passport booth, which immediately put me on edge. As I left the booth, I briefly turned in the wrong direction. When I corrected myself, I noticed the officer tutting in disapproval.

Your staff seem to lack empathy. While they may be familiar and comfortable with the process, they should recognize that for many travelers like myself, flying is an infrequent, unfamiliar, and stressful experience. A little patience and kindness would go a long way.

Overall, it was a very unpleasant experience.

Terrible. Efficient enough until we got through to BOILING HOT long queue for Passport Control just before the gate. Unnecessarily long queue caused by Passport Control. Awful experience, would put me off using the airport again!

On our way over the bags seemed to come out a small truck at a time with large gaps in-between, We landed at a different terminal than we were supposed to, but that didn't seem to cause any issues.

The way home was a different story we queued for a long time for bag drop, then long queues for security with no info up about what you have to take out of bags. As soon as you got through security you had to queue to get a bus to the other terminal. The buses come every 10 minutes. When we got to other terminal we had to get straight to gate as boarding and last calls. We didn't have time to stop and use toilet or grab breakfast on the day which we had planned to do as we had left our accommodation at 5am.

What a shambles. Security control is like a free for all fights to get through, unbelievable long queues and not organised. Lots of people pushing in. Even worse the staff for check in at the gate, so so inefficient and sharp to customers. Mixing up individuals boarding passes and then blaming you. Setting off late. Spoils hour holiday. I always thought the Swiss were efficient, how wrong I am

Du grand n’importe quoi, des contrôles de sécurité qui s’eternisent, jamais on ne m’à demandé de jeter une bouteille de déodorant de moins de 100ml dans aucun autre aéroport, ou bien mon briquet, que ce soit en Europe, ou aux USA.

Le personnel est lent, trop lent, et ne semble pas se soucier de grand chose d’autre que de discuter entre eux.

Les contrôles aléatoires de bagages ou de bagages à main sont eux aussi longs, très longs, c’est pareil, du grand n’importe quoi, on se fait presque engueuler parce qu’on a osé avoir un briquet avec soi.

Je ne parle même pas des prix des parkings qui sont très élevés lorsqu’on vient en voiture, et des 50 euros de vignette Suisse que l’on doit s’acquitter pour circuler sur leurs autoroutes.

Un retard de plus de 2h30 parce que l’aéroport de Genève est incapable de gérer les arrivées, incroyable!

Plus jamais je ne pars de Genève, j’avais pris cet aéroport parce que les prix étaient moins chers sur les vols, mais entre les frais de parking, la vignette Suisse et le temps perdu, autant payer 200 euros de plus en partir de Lyon, la où je vis.

Évitez cet aéroport comme la peste.

A very long wait through passport control!

I witnessed staff being extremely rude to travellers.