Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Ver mais
Localização
Trocar localizaçãoHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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Veja o que dizem as avaliações
Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Ver mais
A empresa respondeu
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Ver mais
A empresa respondeu
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Reino Unido
- 03330339985
4,9
Excelente
3 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Carol was amazing nothing was too much…
Carol was amazing nothing was too much trouble and found me another cruise and is also watching for 2029 to be released
26 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for you 5* review Paula, I am sure you will have a fab time on Azura, I will be happy to help you when the 2029 cruises are released, kind regards, Carol
Customer Service Very Helpful
Emily, from Customer Service team is brilliant. Had a small hiccup with booking online, but spoke to her and she has sorted out the issue I had. Now booked on a cruise and looking forward to it. Customer service first class!
26 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your great review and kind words Stephen, it was my pleasure to help you, I am sure you will have a fabulous time on Bolette next year, kind regards, Emily
We only book with Hays Travel because…
We only book with Hays Travel because of their Travel Advisor Shelley Collins.
She is so special that we waited for her to return from leave before booking another holiday.
23 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you so much for the lovely feedback and 5* review. It was a pleasure booking your cruise on board MSC Meraviglia. Kind regards Shelley
Really very good
17 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your kind review
Best Regards
Hays Travel
Excellent service once again from Emily…
Excellent service once again from Emily at Hays Travel. Would definitely recommend to anyone.
24 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your kind comments and 5 star review, I look forward to helping you again in the future. Emily
Excellent service again from Hays…
Excellent service again from Hays Travel. Booked another cruise with them. Thank you Emily.
24 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Anthony R Williams,
Thank you for your wonderful review! We are so pleased to hear you had excellent service again and chose to book another cruise with us. We appreciate your kind words.
Kind Regards
Hays Travel
Excellent and very efficient service
Excellent and very efficient service, as always.
23 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Many thanks Grant, always a pleasure booking your cruise's.
Regards
Jackie
Michaela went through all the…
Michaela went through all the information thoroughly & listened to my requirements.
22 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for the 5* review, it was my pleasure booking your cruise on Queen Victoria.
Regards
Michaela
Emily from the Beverley branch was…
Emily from the Beverley branch was really helpful x
21 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your great review Michele, it was my pleasure to help you book your Norwegian Fjords cruise, kind regards, Emily
First class service Rob is professional…
First class service Rob is professional but friendly. Set out everything in an organised way. Very satisfied.
22 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Barbara, it was my pleasure to book your Adriatic Adventure cruise, I'm sure you will have a fabulous time, kind regards, Rob
As always when dealing with your…
As always when dealing with your company. and Carol M in particular, we receive the best possible assistance and always come away feeling we have received 5 Star treatment.
Many thanks
J & J in Surrey
15 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your fabulous review John, It is always a pleasure to help you, I'm sure you will have a fantastic time on Balmoral, Kind regards, Carol
I tried booking with P&O direct for a…
I tried booking with P&O direct for a cruise. I wanted to fly from Birmingham, and was told no flights available. I spoke to a lady called Chelsea and she found me flights from Birmingham. Small discount also . 5 stars all round.
21 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Mark, It was my pleasure to help, have a great time on Azura !!, Kind regards, Chelsea
Cruise Team
All the agents were knowledgeable and helpful. Understood requirements and devised two packaging and pricing options. Jackie Wilson was first point of contact and was excellent. Finalised reservation with Michelle, who clarified a few questions before proceeding. One slight frustration was the telephone message of one of the agents saying she was busy and would call back when she was actually off duty. Would recommend your cruise team to others.
21 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your kind review, It was my pleasure to help you, I will also pass on your kind words to Michelle, kind regards, Jackie
Great service cannot fault it from…
Great service cannot fault it from start to finish, very helpful and great staff
20 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your feedback and 5* review. We hope you have a wonderful time on board MSC Preziosa. Kind regards Amii.
Polly explained everything about the…
Polly explained everything about the cruise, including the room types, schedules and transfers as we are flying over from Northern Ireland. She was very helpful and it was very much appreciated, thank you Polly!
20 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback Janice. It was a pleasure booking your cruise on board Nautica. Kind regards Polly.
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your kind review Mrs Morgan-Fleay, I'm sure you will have a fabulous time on Explora, Kind regards, Lynda
Jo was again really helpful
Jo was again really helpful, nothing is to much trouble and that made the whole booking process so easy.
19 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your great review Stewart, it was my pleasure to help you again, if you need any further assistance, please do get in contact, kind regards, Jo.
Everything was so easy very clear 👍
7 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, it is much appreciated, I hope you have an amazing time on Azura, Kind regards, Danielle
The girl I was dealing with very…
The girl I was dealing with very professional and polite answered all my queries
18 de agosto de 2026
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for you positive feedback and 5 star review. Michaela
Resposta da Hays Travel - Specialist Cruise Centre
Thank you for the 5* review Susan. Have a lovely cruise on Azura.
Regards
Lynda
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