Hays Travel - Specialist Cruise Centre Avaliações 

2.623
O TrustScore é 5 de um total de 5

4,9

Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB


Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Agência de Viagens
  2. Agência de Cruzeiros Marítimos
  3. Agência de viagens de cruzeiros
  4. Provedor de excursões culturais
  5. Agência de câmbio
  6. Agregador de viagens

Escrito pela empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informações de contato

  • Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Reino Unido

  • 03330339985

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(2.623)

121.995 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Connected to Ella and she was so well…

Connected to Ella and she was so well informed and very helpful with our booking
She answered queries we had and we feel very comfortable in booking with Ella

16 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Britannia. Kind regards Ella.

Avaliado com 5 de um total de 5 estrelas

Very professional and well informed staff…

Lovely booking staff. All questions answered. Really looking forward to the holiday. Thank you.

14 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback Neil. We hope you have a fantastic time on board Bolette. Kind regards Danielle

Avaliado com 5 de um total de 5 estrelas

Norwegian Fjords cruise telephone booking

All the Hays representatives who assisted in booking our Norwegian Fjords cruise were extremely helpful, polite and knowledgeable.
They contacted me back as promised when phone lines were very busy and made the booking process easy and straightforward.

29 de julho de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

sarah,

Thank you for your wonderful feedback! We are so pleased to hear that our representatives were able to assist you efficiently with your Norwegian Fjords cruise booking, making the process easy and straightforward. We appreciate you taking the time to share your positive experience.

Kind Regards
Hays Travel

Avaliado com 5 de um total de 5 estrelas

Very easy to view the content of a…

Very easy to view the content of a holiday. Staff answered phone call quickly and with really helpful information.

7 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Customer,

Thank you for your wonderful 5-star review! We are so pleased to hear that you found our content easy to view and that our staff provided helpful information quickly. We appreciate your kind words.

Kind Regards
Hays Travel

Avaliado com 5 de um total de 5 estrelas

Competitive pricing

Competitive pricing , quick efficient service and communication

14 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Mr Albert Crist,

Thank you for your fantastic 5-star review! We are so pleased to hear that you found our service efficient and our pricing competitive. We truly appreciate your kind words.

Kind Regards
Emily

Avaliado com 5 de um total de 5 estrelas

Michelle was brilliant

Michelle was brilliant. Very friendly and super efficient. She was able to sort out my booking very quickly. Lovely to chat about cruise experiences. I would highly recommend.

14 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Adele Rayner,

Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience and that our team was so helpful. We appreciate your recommendation!

Kind Regards
Michelle

Avaliado com 5 de um total de 5 estrelas

Very friendly man

Very friendly man, knew everything about the product. Went the extra mile amd always with a smiling chatty voice.

13 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Tim Armit,

Thank you for your wonderful feedback! We are so pleased to hear that you found me friendly, knowledgeable, and went the extra mile.

Kind Regards
Rob

Avaliado com 5 de um total de 5 estrelas

Friendly and very professional service…

Friendly and very professional service from Chelsea who was also very knowledgeable about cruise details. Would not hesitate to use Hays Travel in future

6 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Mrs P Browne,

Thank you for your wonderful feedback! We are so pleased to hear that you received such friendly, professional, and knowledgeable service. We look forward to assisting you again in the future!

Kind Regards
Hays Travel

Avaliado com 5 de um total de 5 estrelas

Booking made easy.

From initial on line enquiry thru to actual booking with an agent the process was informative and helpful. The agent was very efficient with a welcoming approach.

13 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Alistair Horne,

Thank you for your wonderful feedback! We are so pleased to hear that your experience, from online inquiry to booking with our agent, was informative and helpful. We're glad our agent's efficiency and welcoming approach made a positive impression.

Kind Regards
Hays Travel

Avaliado com 5 de um total de 5 estrelas

Online chat and price matching useful

Being able to chat online was useful. Agent was helpful in providing information and advice. Price matching enabled us to book via Hays rather than elsewhere,

11 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Jill W,

Thank you for your wonderful feedback! We are so pleased to hear that our online chat and price matching enabled you to book your holiday with us.

Kind Regards
Hays Travel

Avaliado com 5 de um total de 5 estrelas

…At ease

It's the frist time ihave used you for booking are Hoiday cruise. .I had a lady called Emily she was so nice and so professional and gave a good deal in my booking of are cruise.So I was more than happy..
I will definitely!!!! Will be back next year to book again .Robert

5 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Robert,

Thank you so much for your wonderful feedback! We are so pleased to hear that your first booking experience was a happy one and that our team member provided such professional and helpful service. We look forward to assisting you again next year!

Kind Regards
Hays Travel

Avaliado com 5 de um total de 5 estrelas

Great all round service

Great all round service. Tim was really helpfull with all my needs.

9 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. It was a pleasure booking your cruise on board Azura. Kind regards Tim

Avaliado com 5 de um total de 5 estrelas

Jackie is my go to for support and…

Jackie is my go to for support and advice for booking a cruise. As soon as I spoke to her in January 2023 to book my first cruise following a bereavement, I knew her advice would be invaluable. Have been on 3 more since then, always speaking to Jackie first and even a solo cruise this year. The booking process is exemplary, kept up to date and no hard sell. I really appreciate Jackie’s knowledge and understanding

3 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Thank you for your 5* review Ailsa. We hope you have a wonderful time on board Iona. Kind regards Jackie.

Avaliado com 5 de um total de 5 estrelas

From the moment I first spoke with…

From the moment I first spoke with Jackie Wilson I was put at complete ease.
Having not been abroad or on a package holiday for 7 years and the first time booking a cruise I was slightly overwhelmed. Jackie explained my options and helped me make a decision on which package to go for, also taking time to explain how cruises work in general with flights and transfers etc. I wouldn’t hesitate to recommend her to friends and family and I’ll definitely be booking again with her in the future.

11 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. It was a pleasure booking your cruise on board Spectrum of the Seas. Kind regards Jackie.

Avaliado com 5 de um total de 5 estrelas

This is the second time we have booked…

This is the second time we have booked our holiday with Hays Travel, and once again we received excellent service. I would highly recommend them.
On both occasions, the staff were extremely helpful, friendly and knowledgeable.

4 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you have a wonderful time on board Azura. Kind regards Joanne.

Avaliado com 5 de um total de 5 estrelas

That i can get the help I need

The person who i spoke to was very helpful and helped me sp much. As im profoundly deaf your chat service is excellent

3 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Thank you for your kind comments, I am so pleased to hear your experience with me was excellent. Wishing you a wonderful holiday. Chelsea

Avaliado com 5 de um total de 5 estrelas

It was really easy to book a cruise

It was really easy to book a cruise. Tim was extremely helpful, and gave us great advice on cabin location and any additional benefits that we were entitled to. He even contacted the cruise line to ensure that we could take a back to back cruise. Thank you for all your help and support.

30 de julho de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Thank you for your wonderful review! I am so pleased to hear that you had such a positive experience. It's fantastic to know you received great advice and support. Tim

Avaliado com 5 de um total de 5 estrelas

Fabulous service

Fabulous service , thank you

2 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Thank you for leaving a wonderful 5* review. You have an amazing cruise to look forward to. Chelsea

Avaliado com 5 de um total de 5 estrelas

I also booked a holiday to the Maldives…

I also booked a holiday to the Maldives through Shelley and highly recommend her and said l would definitely book again through Shelley.

1 de agosto de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Thank you so much for your wonderful feedback! I am thrilled to hear you had such a positive experience booking your Maldives holiday with me and that you chose to book with me again. Kind regards, Shelley

Avaliado com 5 de um total de 5 estrelas

Fabulous as always

Fabulous as always. Tim was very lovely, informative and so friendly. Every time I call to find out about a cruise he is always so helpful. A credit to Hays Travel.

31 de julho de 2026
logotipo da Hays Travel - Specialist Cruise Centre

Resposta da Hays Travel - Specialist Cruise Centre

Thank you so much for your wonderful feedback!
It was my pleasure to help you as always,
Kind Regards, Tim

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais