We ordered items for the first time from HCE which took 4-6 weeks for delivery, and were very pleased that it arrived within the timescale. Our emails were always promptly responded to and we wouldn'... Ver mais
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Veja o que dizem as avaliações
Really great customer service. My order arrived within the timeframe advised. I was able to find my desired item on the website quickly and the chat function on the website was useful as I had a quest... Ver mais
A empresa respondeu
i dont ever leave reviews but in this instance i will, from contacting customer services to recieving my order every step was an absolute breeze and made easy with the amazing team they have, not... Ver mais
A empresa respondeu
I had a really positive experience with HCE. The whole process was simple and straightforward, with everything explained clearly.Great service and very quick delivery. I would definitely recommend the... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Equipamentos médicos
- também em
- Fabricante de Equipamentos médicos
- Fabricante de tecnologia medicinal
- Fornecedor de Artigos Hospitalares
- Grupo médico
- Loja de Artigos Hospitalares
Escrito pela empresa
Health-Care Equipment & Supplies (HCE) is the UK’s leading medical equipment supplier, with over 20 years of experience serving the NHS and healthcare markets — Offering 16,000+ medical products, we supply thousands of GP surgeries and Primary Care Organisations. From small consumables to custom-made items, we source a wide range of products from leading medical brands — Our strong supplier relationships enable us to provide competitive prices, and our nationwide branches ensure local customer service support whenever needed.
Informações de contato
7-11 Holywells Road, IP3 0DL, Ipswich, Reino Unido
- 01784 220400
- sales@hce-uk.com
- www.hce-uk.com
4,7
Excelente
146 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da HCE
Thank you very much for the review Ian, glad you had a positive experience HCE.
Dont use UPS
Ordering and payment side all fine, process let down by UPS delivery. Originally stated Friday delivery with signature required, so made sure I was around. Later in day notified parcel delayed. Eventually rescheduled for Monday between 11.30 and 14.30. Parcel was delivered to neighbour at 11.20 whilst I was out.
8 de setembro de 2023
Avaliação não solicitada
Resposta da HCE
Hello, Thanks for your feedback. We're glad you had a good experience with us and would like to apologies on behalf of UPS! We'll log this with them. HCE Team.
Prompt Delivery
Prompt Delivery, and simple ordering process. No complaints.
29 de agosto de 2023
Avaliação não solicitada
Resposta da HCE
Hi Michael, Thanks very much for your positive feedback. We're pleased you had a good experience with us. HCE Team.
After not receiving an item in January…
After not receiving an item in January 2022 , for 3 weeks after being promised it was due the next day etc , in August 2023 , I am being asked to supply more details , why ?.
The original review was in January 2022 , and a reply from hce in the review part a few months later .
Being informed if I did not reply my original post may be taken down , again why after this time
This is another indication of the poor service.
31 de agosto de 2023
Avaliação não solicitada
Resposta da HCE
Hello, We have recently updated our internal standards and are aiming to review previous bad examples, hence the automated email to all previous customers for contact details to better improve our service and achieve a positive conclusion. HCE.
So easy
Very easy to order, great communication & quick delivery. No problems whatsoever. Thank you
18 de agosto de 2023
Avaliação não solicitada
Resposta da HCE
Hi Julie, many thanks for your feedback – it is much appreciated. Kind regards, HCE Team.
Price gone up over last two years
Order executed on time. Phone query answered
Thanks
19 de julho de 2023
Avaliação não solicitada
Resposta da HCE
Hi Gordon, thank you very much for your review, much appreciated.
Very quick delivery
Very quick delivery. The AED pads are a great product and keeps our defibrillator in a good rest state for potential use.
12 de julho de 2023
Avaliação não solicitada
Resposta da HCE
Many thanks Alan, your feedback is much appreciated. Kind regards, HCE Team.
Great overall service
Easy to order on website, quick delivery, product as described
3 de julho de 2023
Avaliação não solicitada
Resposta da HCE
Many thanks Steve, your feedback is much appreciated. Kind regards, HCE Team.
Reliable Provider
Product as described and delivered on time.
18 de maio de 2023
Avaliação não solicitada
Resposta da HCE
Thanks Sally, appreciate your feedback. Regards HCE Team.
Prompt dispatch and delivery
Prompt dispatch and delivery. Very happy. Website a little old fashioned but the product I bought was good value for money
29 de abril de 2023
Avaliação não solicitada
Resposta da HCE
Thanks Ana – with regards to the website, this is in the process of being redesigned! Appreciate your feedback.
Excellent service
20 de abril de 2023
Avaliação não solicitada
Resposta da HCE
Thanks Hardey, we appreciate your feedback. HCE Team.
Fast turnaround and great quality of…
Fast turnaround and great quality of service.
28 de abril de 2023
Avaliação não solicitada
Resposta da HCE
Thanks Nigel, pleased you're happy with your order. Thanks, HCE Team.
Poor customer service - did not get product!
10 days after placing an order and it's still not in stock.
Not informed of this. Just left to wait, while I'm thinking they're arranging shipment.
When I call they tell me that next week they may have it in stock.
Why allow me to make an order online for a product that is not in stock? The sales rep for HCE, although nice, said they are the only distributors of Elite Bags in the UK.
Meanwhile, I had a look on Medisave website and they have 9 in stock.
Now I have to spend my time doing this refund request, and ordering with medisave.
Not happy.
20 de abril de 2023
Avaliação não solicitada
Resposta da HCE
I apologies for your order taking longer to deliver than expected. Would you be able to reply to my message so I can look into this order for you and get resolved as soon as possible. This is not representative of our usual service. HCE Team.
It was a good experience with speedy…
It was a good experience with speedy service
12 de abril de 2023
Avaliação não solicitada
Resposta da HCE
Thank you for your feedback, we're glad you had a good experience. Kindest regards, HCE Team.
From ordering to delivery was quick and…
From ordering to delivery was quick and easy. The whole team were helpful when I had a question. Can not fault the service.
The equipment I ordered was just as described. Is good quality and fit for purpose. Overall very happy.
Thank you
17 de março de 2023
Avaliação não solicitada
Resposta da HCE
Thanks for taking the time to leave us a great review Paul. Much appreciated, best wishes from HCE Team.
These wipes are great, thanks.
These wipes are a very handy thing to have around the house, they make cleanliness a very thing to achieve, many thanks indeed. 8-)
7 de março de 2023
Avaliação não solicitada
Resposta da HCE
That is great to hear, many thanks Miss A for taking the time to leave this review. Your custom is much appreciated. Kindest regards, HCE Team.
Resposta da HCE
Many thanks again Wioleta, much appreciated feedback from a valued customer. Best wishes, HCE Team.
HCE are a fantastic company to deal…
HCE are a fantastic company to deal with their products are always received on time with no issues and excellent customer service if i have any questions or queries.
1 de março de 2023
Avaliação não solicitada
Resposta da HCE
That is great to hear, thanks very much Vikki for taking the time to leave feedback. Much appreciated, best wishes from HCE Team.
Super fast delivery and great quality
28 de fevereiro de 2023
Avaliação não solicitada
Resposta da HCE
Thank you for taking the time to leave feedback, it is much appreciated. We hope to serve you again in the future. Kindest regards, HCE Team.
Great product and service
21 de fevereiro de 2023
Avaliação não solicitada
Resposta da HCE
Thank you for your feedback, glad you had a good experience. Kindest regards, HCE Team.
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