HEXONET Avaliações 72

Fast, accurate help

My request was reviewed and responded to well.

I use Hexonet longer as 16 years and THIS WAS a fairly and stable company with 5 stars and plus plus plus.

But now 1 star is to much:

Then they transfer to central nic and the problems began. The support not answer mails or they not read the mails correctly. Later they said in 2 weeks they will change their system to an other and set their resellers in panic mode - in the best time of end of the year, where they make normal the money.

And then: they have nothing prepare. All their steps they have not tested before! They had not plan that resellers have resellers and customers they use subsystems. Many had ten thousend domains and from 1 to other minute, the resellers stand for a big hole without a concept and correct documentation!

All something is now a big construction place! No reseller can work fine, as before!

They had 5 times change their own fix date for the migration. Every time short before, they change their date! In my eyes central nic is a catastrophic company! They have not a good strategy and not a good plan!

I am very sorry about, my love was hexonet! Thanks all the workers and chiefs before in hexonet!

Great company to do business with! Great support when needed!

The support person realized I was not a web developer and took me through the process step by step.

I have been a customer for about 15 years too (as written in one of the reviews). But since 2022 the service has degraded.
The worst technical support. Ignoring emails. They do not answer emails or answer more than a week later and not on the questions asked. Completely inadequate. I am not from the US or EU, maybe that is why they allow themselves to do this.

For over a year I couldn't use my account normally. In 2024 I was able to log into my account only twice in March and September, the rest of the time access was blocked.
Since October 2024, they have completely blocked my account (with the money that I transferred to the account balance) without explaining the reasons. When I ask, they ignore my questions as if there are no questions!

After I sent a complaint to ICANN, they removed the lock status from my domains. But I can't make a tranfer to another Registrar. There's some kind of problem here. I need to change DNS, but again it is impossible - they ignore my requests!

Note, that they exist under different brands (centralnic, teaminternet, etc). Avoid them, do not transfer large amounts of money to your account balance if you are already using their services. If you are not from the US or EU, there is a high risk that you will lose money and domains.

If you are a customer of hexonet or their new centralnic brand, I strongly recommend that you immediately spend money on the balance of your account and transfer your domains to another registrar!

The fact that our problem was finally resolve was satisfying enough, even though, I wished they could have only be a little fast about it but overall, I couldn't be more grateful for their detailed attention and undeniable support system.

I have been a customer of Hexonet for about 15 years. They have always been professional. I feel confident that my Domains will not be transferred without my knowledge. I can reach a technician on the phone when I need one. I needed support recently, and Anna-Mariia took care of business immediately.

I really like Hexonet for their seriousness and their professional platform.

We all make mistakes.....and this time it was me! Hexonet handled my problem with expertise and professionalism.
I've been with them for a long time and I look forward to many more years of enjoying their great services.
Thanks, Hexonet!

Scam, monitor for domain transfers and pretend they are something to do with the transfer and email the contact, they are nothing to do with it. Email has 3 different domains.

I've been using Hexonet for more than 10 years now. They never disappointed in any way. In 10 years I had one support ticket, and even that was actually my fault but the support was able to provide the information that I needed to find my issue.

I has an issue with login because of 2FA. I contacted the hexonet-support at 9:30 and after a couple of mails the issue has been solved at 11:00 Maybe it would have been solved even quicker if i would have responded quicker to the mails :)

Excellent service / quick and efficient tech

I have been with Hexonet for many many many years now, their platform has been very good, great API support and integration with automation software , fair bulk pricing and a nice white/grey label feature.

I had an issue that a bunch of clients were not accepting their domain confirmation emails, and they helped me fix them all up and taught me how to bulk change, client sites were down, freaking out, and their support was there the moment I reached out.

Great support.
Great services.
No problems last 15 years.

professional service, very good customer support

Dealing with them was fine but I needed to have patience with their reseller.
It worked out but I wish they had direct control in my case.
They were able to get the reseller to fix the problem.
They were very responsive.

Buckle up, fellow domain enthusiasts, as I recount my journey from IONOS to Hexonet! Picture this: I needed to transfer my domains to Hexonet since IONOS couldn't handle my NGO domain cravings. So, with excitement in my heart and a mouse in my hand, I embarked on this epic transfer saga.

The domain transfer process? Oh, smooth as butter! Hexonet whisked away my precious domains without breaking a sweat. No glitches, no chaos—just a seamless transition that left me feeling like a domain-transferring superstar. Kudos to Hexonet for nailing this crucial aspect!

But alas, dear readers, a dark cloud loomed over my heroic tale. Enter the sneaky shopping cart armed with the powers of upselling. Just as I was about to complete my payment, it pulled out its bag of tricks, showing me a domain that had no business being there. In a moment of accidental clickery, I unknowingly acquired an unwanted domain into my digital kingdom. Oh, the audacity!

Thankfully, amidst this cosmic domain mishap, a hero emerged from the virtual abyss: Sergey Gorbunov, the tech support champion! With a mighty resolve and a virtual cape, Sergey guided me through the treacherous cancellation process. His patience and expertise shone through as he valiantly fought for my refund. Thanks to Sergey's bravery, justice was served, and my digital coffers were restored.

Now, dear Hexonet, here's the twist. You almost had me at a solid 5-star rating! Alas, the antics of the mischievous shopping cart snatched a star from your sky. But worry not, my brave friends, for your domain transfer prowess and Sergey's tech support heroics make up for this blip.

In the grand tapestry of domain adventures, Hexonet shines as a reliable registrar. And Sergey, a shining star in the realm of tech support! Although the shopping cart's shenanigans stole a star from my rating, I wholeheartedly recommend Hexonet for its domain mastery and the heroic efforts of its support team.

Remember, fellow adventurers, your own adventures may differ, so venture forth with a sense of humour and a click-savvy hand!

Disclaimer: No domains were harmed in the making of this review.