HOCHANDA Avaliações 

A month ago I ordered items from them but only received half the order. Got intouch with hochanda about missing items, they got intouch with the seller to see if item is still in stock.
Got told it was going to despatch straight away. Had promises mad every time I tried to chase the rest of te order up even got promised it would arrive today wich wasnt true.
I'm a hochanda freedom membership and I'm seriously considering cancelling my membership an not buying from them again ready paid half for the missing item and next payment due out this week, I'm paying for items I haven't received .
I wouldn't recommend them to anyone because off all the problems I've had trying to get my order delivered.
Not very helpful been customer since the beginning and this how theytreat loyal customers.

Update should've got my parcel on Monday nothing rang yet again.
Got told Hermes just picked it up be delivered today still waiting been waiting all day for it just received email its delayed 24hrs.
Been in touch yet again going to recall the parcel from Hermes and going to send a 2nd replacement out so looks like I'm right it is going to bed Christmas don't know which one this year or next. I've just had enough now. If I could I would give no stars that's how bad it is
Be warned don't use this caft company you won't get your parcels

Hochanda don’t want you using PayPal . It’s incase you open a resolution when the item doesn’t come . They don’t do refunds after 2 weeks and won’t replace item if lost in post . I see a lot of reviews like this

I have been with Hochanda from the start and have made hundreds of purchases during this time. It is therefore understandable that occasionally things sometimes go wrong between ordering and delivery when they are dealing with so many independent companies but with a customer service team led by Sam you can rest assured that everything will be put right to achieve a positive outcome.
Sam is a force to be reckoned with and will pull out all the punches to take on all the stress so that you can rest assured that you will have the perfect outcome every time.
I can honestly say with all my heart that there is not another single company out there who cares more about it's customers than Hochanda do.

I recently placed an order with hochanda for the first time, i placed my item in the basket but was only given 10 minutes to do anyother shopping and open an account, after getting near to finishing it promptly emptied my basket and i had to start again, it wouldnt allow me to pay via paypal so i ended up ringing to place the order, i was asked if i would like to pay extra to have my order delivered earlier i said no not realising that it would take them two weeks to send me an email that told me it would be another week before the item arrived, which it hasnt ive email customer services and have been told it could be another 10 days because of royal mail. I didnt realise i should have placed my order before covid to get it before we returned to work. I placed orders from america that arrived in 2wks and they had to go through customs. Absolutely terrible service. Never again totle snsil trail mail rediculas.

First time ordering - will be the last. Ordered a birthday gift, after 12 days still being processed - says delivery 5 to 10 days. Cannot say when they will refund, need to contact seller - I ordered from Hochanda not a 3rd party. Now need a new birthday gift so am off to try the other channel, or craft stash. Never again.

Cancel freedome member. Useless service every order on multy payment they would send letters to me after second payment due saying that I hadn't paid, called after 20 min on hold to find nothing wrong with card on my side correct details but somehow they can't take payment correctly.
For example payment due date 14 Oct letter sent on 21 Oct but they then take payment on 24 Oct.
BERING IN MIND WHEN I ORDER ITEM ON 3 PAYMENTS ON 14 SEP I AGREED TO PAY 14 OCT AND 14 DEC. BY TAKING PAYMENTS ON DIFRENT DAYS AS THEY LIKE, DID CAUSE BUDGETING PROBLEMS TO MY ACOUNT. This happens with all three orders on made on multy pay. On top of when ordering different items on phone would take orders but when not having item delivered call to find order canceld because they say I hadn't played my multy pay items. COMPLEATLY USLESSS COMPANY WILL NOT ORDER FROM AGAIN. DISCUSSED WITH THEM. AT LEAST IF THEY MAKE MISTAKES BY NOT TAKING PAYMENTS ON RIGHT DAYS. THEY SOULD TAKE RESPONSIBILITY, AND NOT BLAME CUSTOMER.

Ordered an item, no mention that this item was coming from a 3rd party, no mention of stock problems. Delivery time passed and my order is still sitting at processing stage, email to find out what’s happening and I’m advised Hochanda’s supplier are having stock problems and they can’t say when I’ll get the item. Have to hound them everyday as no one ever gets back to you voluntarily with an update on my order, eventually requested a refund and to cancel the order as the service has been nothing but abysmal only to be told they’ll contact the supplier to make sure the orders cancelled and get back to me before my refund will be processed. Really, I paid Hochanda not the supplier so give me my refund! I’ll be contacting trading standards if I don’t have my refund in my bank in the standard 3-5 days, never ever will I order from this place again. Their customer service is terrible and they never contact you with an update unless you email first requesting one. UPDATE Still no refund after she advised me 5 days ago she’d started the refund process, I now phone to find out it wasn’t started until Tue / Wed so have to wait till next Tuesday to see if money comes back to me. Worst experience with a seller ever and still out a pocket with no item or refund weeks later.

Useless. I have only made 5 orders from Hochanda and 3 have gone wrong. They have cancelled an order a week after it was placed due to 'stock problems', sent an email on the day an order is supposed to be sent out to delay it by a further week and now finally they have lost an order.
I have made several calls about this lost order and am still no further forward despite it having a tracking number. Hochanda are not even sure it has been sent despite sending me a 'your item has been despatched' email on 18th December. They are blaming the supplier (AALL & CREATE) but I bought this item from Hochanda website and there was no mention that they didnt actually have the stock and it was coming from a third party. As far as I am concerned my contract is with Hochanda, the people I bought from, and more importantly, the people I paid.
I will not be purchasing anything more from them, its a terrible service.

I have now cancelled my freedom membership.The reason is the abysmal delivery times, they quote the number of days (10 or more as the goods come from Germany or Holland or America etc) which would be acceptable except, they are frequently delayed, or arrive with items missing and then
you have the onerous task of dealing with customer services, all of them it seems , one by one, and they want you the customer to photograph the paper work you received and only then do they find out whether you can
a) Have a replacement dependent on stock availability
And then
b) arrange with the supplier to send out a replacement.
Bearing in mind you have paid for these products weeks ago at the time you placed your order.
Customer services never ring you back, the onus is upon you to progress and track your order.
The product ranges are worthwhile , but the sheer effort and ultimate disappointment is absolutely unacceptable.
Have a look around on the Internet , there are manysuppliers offfering free deliveries for reasonable order values and hey presto, the goods arrive within 2 to 3 days.
I rest my case.

Hotchanda are very quick to take your money but when it comes to receiving the product after 10 days and Hermes have not received it.
The customer services is totally incompetent they even give you wrong tracking numbers.
My wife even paid the extra for guarantee as 5-7 working days what a joke.
Regards

My experience with this company was very poor indeed.

Very slow Dispatch of orders, can order from china quicker! although they state different prices for delivery options they seem to keep within a minute of that time, even for small 1 item! Delivery time given 7-19 days yet after 9 days order for 1 small item still not processed. . Not impressed and will definately deter me from ordering again in the future.