home2book.com Avaliações 

Rating: 1/5 (Terrible experience that ruined our holiday)

I had the absolute worst experience with Home2Book Reservations during a recent booking for an apartment in the Canary Islands (reserved via Booking.com for August 17-22, 2025). What started as a simple check-in issue turned into a nightmare of poor management, zero support, and aggressive accusations. I strongly warn anyone reading this: do NOT book anything through this company – they don’t help when things go wrong, and they’ll turn on you instead of fixing the problem.
Upon arrival, the key/lock was faulty – it would turn but get stuck, making it impossible to enter or secure the door safely after multiple attempts over half an hour. The apartment was also unclean (a total disaster inside). We immediately called their support line, but it was a mess: the first person promised a callback that never came, and subsequent calls connected us to different staff who knew nothing about our issue. We sent videos proving the problem, but no help arrived in time, leaving us stranded in the heat. We had no choice but to leave and book elsewhere at our own expense.
When we requested a refund, Home2Book refused outright, claiming everything was fine based on their after-the-fact checks. They were incredibly aggressive in their emails, accusing us of lying about the key not working, changing our story (which we didn’t – we just clarified details), and even implying we didn’t like the area instead of admitting their faults. This back-and-forth spoiled our entire holiday with constant stressful messages. As loyal Booking.com users for 10+ years, we’ve never dealt with such dishonesty and lack of accountability.
Booking.com is now stepping in to resolve the refund, but Home2Book’s behavior was appalling – no empathy, no help, just defensiveness and blame. Save yourself the hassle and money: steer clear of this company. There are plenty of better-managed rentals out there!

Unfortunately, our experience was disappointing. The listing looked nice and communication was smooth, but the reality was very different. On arrival, we found a full wall in the bedroom covered in mold — clearly not shown in the photos. The host offered no real solution except cancelling the booking, but it was late and we couldn’t find an immediate alternative. We had to spend one night there, sleeping on a small bed in another room to avoid the unhealthy environment. Despite this, we were still charged, and the refund excluded fees. The issue was treated as if it couldn’t have been prevented, but it’s hard to believe such visible mold hadn’t been seen by those who cleaned. Poor handling and no real concern for health. Not recommended.

On arrival at our apartment the bathroom was not accessible due to a problem with the door lock. Home2book refused to send a locksmith to open the bathroom door unless we agreed to pay a minimum of 70 euros for a locksmith to gain access to the bathroom. We did not agree to this cost as we had paid for an apartment with access to a bathroom. We were without access to the bathroom for the first day of our holiday. Home2book staff guaranteed re-imbursement of the cost we made to a local handyman who eventually got the door opened for us the next day. Home2book did not honour this guarantee, we are still waiting for our payment. We will never book an apartment managed by Home2book in the future. They do not care about their guests and do nothing to help when it is needed.

We booked directly through FeWo and ended up with home2book. The costs for almost 6 weeks of rent were deducted immediately. Then we didn't hear anything for 6 months and thought we had fallen for a fake site. Ultimately it worked. The apartment was as described and very good (for the price), but they didn't mention that it was on the main street of the town. It was correspondingly loud. Then several defects arose and the employees (there were 12 different ones, never one person who felt responsible or was it the AI?) from home2book reacted in a friendly but snooty manner. If something doesn't work, it's the guests' fault. This is followed by teacher-like, useless instructions but no solutions. If the owner of the apartment hadn't stepped in, we would have had a terrible time in Tenerife. The apartment will cost twice as much next year. Will the guests join in? Hopefully not. Therefore never again with home2book.

Horrible experience. Do not rent this apartment we had to leave the apartment as we became ill as the bathroom interior was full of mold. We became ill on day 4. We contacted the agency home2book.com and sent them pictures but there was no response. We demanded to have someone look at and evaluate this with us but no one came for the remaining 14 days. Would never book through home2book.com because nothing happens there except receiving money. Had to book a hotel which cost us 3600 euros. We received 200 euros in compensation from the accommodation.

WARNING: do not book with Home2Book - this is the most horrible studio and rental experience I have ever had! The company Home2Book is dishonest renting at exorbitant prices an apartment (Las Gaviotas - Playa Chica, Tenerife) that is run down, stinking, and simply dangerous (water was leaking on electricity). They also left me waiting in the street for 3h as the flat was not clean /ready - they failed to meet the service agreement as per Airbnb contract. 11 years of using Airbnb - and because of the dishonest practices by Home2Book, the was the first time I had to contact Airbnb emergencies team to help me out!!!!! I had massive problems with this place - equipment was old and broken. Home2Book put my health at risk. Beware and DO NOT rent anything from this company on Tenerife - their practices are dishonest and focused on maximizing financial gains, no care given to quality of services nor safety for the client. I doubt I will return to Tenerife because of this harmful experiences. The Canarian government should look into the practices in the tourism sector: companies like Home2Book bring bad reputation to Tenerife. Canary Islands are on the list of “Where tourists should not travel in 2025” - and surely the saturation of the island (and related problems with home rentals such as the one I expeirenced) add to this sad situation.

Home2Book tritt als Co-Gastgeber über Airbnb auf. Anfragen zu Mängeln werden zügig und freundlich beantwortet. Allerdings bleibt jedwede Behebung aus. Am Ende wurde sogar Geld zur Behebung eingefordert. Ich rate von einer Anmietung ab, wenn Home2Book als Co-Gastgeber involviert ist.

Flat in Santa Cruz de Tenerife (edificio Santander-Pza de España) "with sea views" the blids broken and down ,so NO SEA VIEWS. We called them and home2book did NOTHING about it. NEVER NEVER rent this flat.

Could not have had a worse Experience, Please save your holiday and book with someone else.

No podría haber tenido una experiencia peor. Guarde sus vacaciones y reserve con otra persona.

This review gives an update to the one I wrote below. Home2Book refused any sort of refund, so I paid euro 2100 for a terrible property in which we stayed 45 minutes. I’m trying to organize a refund through Booking.com but Home2Book has lied to Booking, saying that we kept the property keys for all seven days when we kept them for only two days. As I’ve told them, they should be embarrassed by their approach to doing business. Avoid at all costs!

Fraud company. We had a reservation with them on Tenerife. Right the next morning we moved in we discovered that the whole flat is full of ants. I have contacted the company but since it was impossible to reach anyone on the phone, I had to communicate through telegram. I have provided with proof of the ants, they were everywhere. On the floors both on the downstairs and upstairs, on the kitchen counter and not to mention in our bags and on our stuff. We had our 1 year old son with us, so I have requested to relocate. This was denied. I was offered with a cleaning crew. After a few hours 1 guy came who mopped the floor downstairs with a small mop and offered me with an insecticide spray. Given the spray is full of chemicals and the cleaning guy couldn’t offer any other help, I have contacted the company once again, asking for relocating. This was denied again, so I had to book another accommodation by myself, on our expense. We had to clean our stuff, pack and move out. It was a very stressful situation with a 1 year old to handle.
I have asked for a full refund for the nights we haven’t been there. I was offered with a 30% refund of the night we spent there. The company is communicating only through emails and telegram. If I’m lucky enough that a real human picks up the phone I’m rejected. I cannot talk to any supervisor because no one is there, nor the person at helpdesk knows when the supervisor will be there.
It’s a scam company. I would not recommend to anyone to book through them.

My experience at Home2Book was incredibly disappointing. The amenities advertised on their booking.com-page were nowhere to be found. Despite promises of a swimming pool and “magnificent” pool view, all we encountered was a construction site and an empty pool covered with construction bags. The constant noise from the construction made it impossible to enjoy the balcony, which was advertised as a tranquil space to enjoy your breakfast.

To make matters worse, the lack of working air conditioning in the apartment turned it into a sauna, with temperatures reaching an unbearable 29 degrees Celsius. The presence of only winter duvets exacerbated the discomfort, making it impossible to get a good night's sleep.

Adding insult to injury, we explained to Home2book that it was too hot inside and that we couldn't open the windows due to the unbearable loud construction noise. Therefore, we asked for the "installed" air conditioner controls, and they didn't want to give them to us, with the excuse that AC didn't work, which was a LIE, because three days later, we managed to turn on one of the air conditioners without the remote.
I've never seen this before, even in the cheapest accommodations I've stayed at.

It is very clear that this company cares more about making money than making their guests feel comfortable and providing basics.

Overall, my stay at Home2Book fell far short of expectations, and I would caution anyone considering booking here to look elsewhere. The discrepancy between the advertised amenities and the reality of the experience is unacceptable.

Management's attempt to cover their tracks by hastily updating their page with a "Temporarily Closed" notice for the pool (after we complained to them, they ignored us and we reported to booking.com) is dishonest and unacceptable.

(For anyone who might find this useful to know: I have never given a bad review to anyone before.)