Home Appliance Guard Avaliações 

2.485
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Ver mais

Avaliado com 4 de um total de 5 estrelas

The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Janus has been at our property quite afew times and always polite, friendly, just didnt clear his mess up outside. (Only a small mess.) Thank you for your ongoing support. Regards Di & Gary.

A empresa respondeu

Detalhes da empresa

  1. Assistência Técnica de Eletrodomésticos

Escrito pela empresa

Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(2.485)

743 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Bee called me back quickly

Bee called me back quickly. Noted my repair details now awaiting details of anappointment time.

20 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi,

We hope you're able to get the nearest possible appointment date.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Excellent service.kept me informed …

Excellent service.kept me informed about the procedure. Very charming service engineer attended when correct part arrived. Name of Patrick, very nice honest an d reliable gentleman. Knew his business. Customer service extremely helpful. Totally recommend.

18 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Carole,

We love to hear this great feedback on our engineers!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Chi Chi was very helpful and resolved…

Chi Chi was very helpful and resolved my issue with my appliance definitely recommend home appliance guard to friends & family

18 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Muneez,

We are delighted you'd recommend us based on the service.

Many thanks
Justin

Avaliado com 4 de um total de 5 estrelas

Engineer attended

Engineer attended, diagnosed fault with washing machine ordered new part = drum. Appointment to fit arranged but subsequently rescheduled - delaying repair by one week. But good job done eventually.

16 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Mr Gardner,

We appreciate the feedback on your experience with your engineer visits.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Chi Chi

Chi Chi was my third help-desk agent for today. The first two agents (didn't note their names) were also good.
Chi Chi was a good listener, very supportive, and positive-minded. She proceeded with my request right away. Overall I am happy. Thank you for your service.

18 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Natalia,

This is fantastic to hear we could support your request.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Knowledgable

Knowledgable, friendly and efficient.

12 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Graham,

This is great feedback to recieve!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Excellent service!

Thank you Sadie for your help today! You went above and beyond giving me all the information I asked for and more! Highly recommend home appliance guard. I’ve been a customer for many years and repairs are always quick!

17 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Carys,

We are thrilled that you received service you're happy with.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Spoke with Sadie today,

Spoke with Sadie today,, very helpful and friendly,, sorted out my situation for me.

17 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Bev,

We are always happy to help!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Yanis is amazing and always does the…

Yanis is amazing and always does the job efficiently and a lovely man

17 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Joanne,

We are delighted Janis could carry out his services!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Friendly but well informed staff

Friendly but well informed staff, who were able to reduce my payment cost.

17 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Maureen,

We are pleased we could assist you in your cost of premiums.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

The repair was done in 2 days

The repair was done in 2 days. The engineer Mohammed was brilliant, well dressed extremely polite. He showed us how to keep our dishwasher from clogging up. He arrived on time. Brilliant

15 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Jacqueline,

We are delighted your engineer experience was positive!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Bearings issue

Washing machine repaired quickly with minimum inconvenience. Happy with the repair.

11 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Sarah,

We are pleased we could get your washing machine back up and running!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Engineer Chris - what a Star!

Quite frankly the engineer - a guy called Chris from Prestatyn was absolutely amazing!

I’ve had the same persistent issue with my condenser tumble dryer leaking and have had at least 4 engineers over the last two years - it stops leaking for a week or two and then inevitably starts again

But not this time! Chris took the WHOLE machine apart and found the reason for the ongoing leak in a matter of minutes!

The previous engineers had never done this - I saw parts of the machine that they had not been inspecting which were full of muck and causing the problem

Chris replaced at least 4 parts whilst I cleaned the other part that was clogged and the machine has gone from sounding like a reliant robin to a Rolls Royce

I cannot recommend Chris enough, real nice guy and worked real quick and clean - absolute legend!

11 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Chad,

We really appreciate the details feedback on your experience!

Many thanks

Justin

Avaliado com 5 de um total de 5 estrelas

Jay was very patient and listened to…

Jay was very patient and listened to the problem l had with my direct debit payment. He suggested a solution which helped me.
He is very understanding and professional and an asset to your company.

11 de junho de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi,

We are delighted we could assist you.

Many thanks
Justin

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