You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Ver mais
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Veja o que dizem as avaliações
Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Ver mais
The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Ver mais
A empresa respondeu
Janus has been at our property quite afew times and always polite, friendly, just didnt clear his mess up outside. (Only a small mess.) Thank you for your ongoing support. Regards Di & Gary.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Informações de contato
3 Poole Road, BH2 5QL, Bournemouth, Reino Unido
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
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Bee called me back quickly
Bee called me back quickly. Noted my repair details now awaiting details of anappointment time.

Resposta da Home Appliance Guard
The company are very easy to speak to act on getting appointments quickly would highly recommend to anyone.
Thank you Darren for your help with my problem and very quickly.

Resposta da Home Appliance Guard
Excellent service.kept me informed …
Excellent service.kept me informed about the procedure. Very charming service engineer attended when correct part arrived. Name of Patrick, very nice honest an d reliable gentleman. Knew his business. Customer service extremely helpful. Totally recommend.

Resposta da Home Appliance Guard
Sadie Was really helpful and lovely
Sadie Was really helpful and lovely

Resposta da Home Appliance Guard
Chi Chi was very helpful and resolved…
Chi Chi was very helpful and resolved my issue with my appliance definitely recommend home appliance guard to friends & family

Resposta da Home Appliance Guard
Engineer attended
Engineer attended, diagnosed fault with washing machine ordered new part = drum. Appointment to fit arranged but subsequently rescheduled - delaying repair by one week. But good job done eventually.

Resposta da Home Appliance Guard
Chi Chi
Chi Chi was my third help-desk agent for today. The first two agents (didn't note their names) were also good.
Chi Chi was a good listener, very supportive, and positive-minded. She proceeded with my request right away. Overall I am happy. Thank you for your service.

Resposta da Home Appliance Guard

Resposta da Home Appliance Guard
Excellent service!
Thank you Sadie for your help today! You went above and beyond giving me all the information I asked for and more! Highly recommend home appliance guard. I’ve been a customer for many years and repairs are always quick!

Resposta da Home Appliance Guard
Spoke with Sadie today,
Spoke with Sadie today,, very helpful and friendly,, sorted out my situation for me.

Resposta da Home Appliance Guard
Yanis is amazing and always does the…
Yanis is amazing and always does the job efficiently and a lovely man

Resposta da Home Appliance Guard
Friendly but well informed staff
Friendly but well informed staff, who were able to reduce my payment cost.

Resposta da Home Appliance Guard
Chi chi was really helpful and friendly…
Chi chi was really helpful and friendly andy was a positive call

Resposta da Home Appliance Guard
The repair was done in 2 days
The repair was done in 2 days. The engineer Mohammed was brilliant, well dressed extremely polite. He showed us how to keep our dishwasher from clogging up. He arrived on time. Brilliant

Resposta da Home Appliance Guard
The customer service lady called Aimee…
The customer service lady called Aimee was fantastic, patient and kind . Thank you Aimee for making a difficult situation 100% better ❤️

Resposta da Home Appliance Guard
Bearings issue
Washing machine repaired quickly with minimum inconvenience. Happy with the repair.

Resposta da Home Appliance Guard
Thank you Bee from the office team who…
Thank you Bee from the office team who was very friendly and helpful.

Resposta da Home Appliance Guard
Engineer Chris - what a Star!
Quite frankly the engineer - a guy called Chris from Prestatyn was absolutely amazing!
I’ve had the same persistent issue with my condenser tumble dryer leaking and have had at least 4 engineers over the last two years - it stops leaking for a week or two and then inevitably starts again
But not this time! Chris took the WHOLE machine apart and found the reason for the ongoing leak in a matter of minutes!
The previous engineers had never done this - I saw parts of the machine that they had not been inspecting which were full of muck and causing the problem
Chris replaced at least 4 parts whilst I cleaned the other part that was clogged and the machine has gone from sounding like a reliant robin to a Rolls Royce
I cannot recommend Chris enough, real nice guy and worked real quick and clean - absolute legend!

Resposta da Home Appliance Guard
Jay was very patient and listened to…
Jay was very patient and listened to the problem l had with my direct debit payment. He suggested a solution which helped me.
He is very understanding and professional and an asset to your company.

Resposta da Home Appliance Guard
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