No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.
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Veja o que dizem as avaliações
Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a... Ver mais
It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorte... Ver mais
Misleading pricing labeling. Products had price on. And a big sign saying 20% off. The sign implies original price and you get 20% off. Once at the till we found this was an already discounted pr... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos para reforma residencial
- Loja de Acessórios para Banheiros
- Loja "Faça Você Mesmo"
- Loja de Móveis
- Centro de Jardinagem
- Loja de móveis para cozinha
Sobre Homebase - Harlow
Escrito pela empresa
Homebase
Escrito pela empresa

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informações de contato
Edinburgh Way,, CM20 2TN, Harlow, Essex, Reino Unido
- 0345 640 7802
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service from Susan
Great customer service from Susan
Paint colour searching.
Paint shopping - colour matching. The staff are always so friendly and helpful. The store always looks clean and tidy and full of decent quality products. lovely store and really pleased with the dulux and crown paint quality.
New kitchen
It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorted. So helpful as well top marks to denice jennings for talking us though procedures and designs and dates so helpful and made you feel at ease no pressure to buy .
Great click and collect service
Great click and collect service. Very helpful staff who helped put the heavy items into my car.
We purchased a suite of garden…
We purchased a suite of garden furniture at Harlow and were served by Emma who was excellent with service,knowledge and help.The suite arrived on time with no mistakes in any way.We have since been back to purchase a Keto for the cushions and were served again by Emma,once again excellent.Five star service
Friendly helpful member of staff
Friendly helpful member of staff, (Charlie), who offered to take heavy item to the car.
Amazing store staff are amazing
Amazing store staff go above and beyond to help friendly helpful nothing to much trouble love shopping here
Harry was polite and efficient at…
Harry was polite and efficient at checkiut
We ordered bedroom furniture with Denice
We ordered bedroom furniture with Denice and found her to be more than helpful. She gave us advice and superseded our expectations, she was patient and willing to change the plans several times to suit our needs. We are looking forward to receiving our order.
The shop floor is well organised and…
The shop floor is well organised and tidy. The staff seemed to know what stock was available and were very friendly and helpful. We bought a lovely item and the whole experience was great. Which cannot be said for most shops. So well done Harlow Homebase.
Susan was extremely helpful…
Susan was extremely helpful ensuring I had the correct item. She even was able to explain what she knew which helped me to make an informed choice.
Good staff
The gentleman was really helpful to find the product from store room as it wasn’t in the main shop. And Susan is kind and cheerful.Overall good staffs.
Helpful and patient
Charlie served me at the till who was polite but the lady who helped me buy the drill was really helpful and she price matched the drill bits. I’d actually just left B&Q because they were so unhelpful and rude. Homebase were lovely
A great shop with excellently helpful staff
I’ve been in Harlow’s Homebase maybe 5 or 6 times this Summer, as I’m slowly redecorating my home. Each and every time Susan has dealt me with me
She is incredibly patient and helpful, despite me being a bit of a numpty at times and buying and returning paint, etc.
Wouldn’t shop anywhere else.
Picked up an online order
Picked up an online order. Susan was friendly and helpful.
Store staff were very helpful…
Store staff were very helpful throughout and Susan on the checkout made our trip to Homebase very pleasant with her friendliness.
Incorrect paint supplied
Incorrect paint supplied ! My husband collected so wasn’t aware it was incorrect !

Resposta da Homebase - Harlow
Rattan from Homebase
Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a little while to assemble (one person). Instructions easy to follow. Absolutely worth the price paid and on an equal par with much more expensive pieces bought elsewhere. They look fabulous and feel quality. Customised the handles to make them all uniform. Delighted.
Good stock helpful staff
Susan was very helpful and friendly. Thank you
Helpful staff
Helpful staff made it easy to exchange an item I’d bought in error for the correct one!
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