Homebase - Woking Avaliações 88

The staff are excellent and there's some brilliant bargains in the administration sale. The prices are sometimes cheaper than what's stated on the ticket also.

However, Whilst I appreciate it's a DIY store, it isn't very clean and my hands were black when I left.

Some of the stock had clearly been there for some time and I noticed items that had a 'use by' date of early 2020! - nearly 5 years ago. It makes it clear to see why the business has failed to be honest.

My wife has collected the order and total three times but given two items. I have paid for three items. I will have to re visit to collect third item.

Amazing stuff and amazing store thank you so much

Good experience on order and collect.

Excellent customer service from Pam today who updated me on my pre-order in the morning, and was exceptionally friendly, welcoming and helpful in-store, assisting me with the purchase of the perfect cushions for my new flat. A wonderful experience all round - I shall be sure to seek her assistance with future purchases.

Super fast and easy. Great customer service in store.

Very easy collection. Person asked if I needed help with 2 large pots out to the car. Good experience.

First choice for DIY/decorating supplies.
Staff are always helpful & polite
Store is always tidy

Bought garden furniture for my son in the clearance sale 50% off. I was able to arrange delivery to his address, it arrived on time, was easy to put together, no problems really pleased with quality. Very happy.

Really easy click and collect experience, fabulous friendly staff in store. 😊

As always very helpful staff, thank you!

Items were ready and waiting for us, and person serving us was friendly and helpful. Good customer service!

Very quick collection. Lovely helpful young lady served me. Thank you.

The product was ready and waiting for me. Customer assistant was helpful and friendly.

Product as described. Easy online transaction and good price. I collected from your store, there was only one counter open (hence only 4 stars) but staff was friendly.

Simple and easy to order click and collect, brilliant service by the advisor too, quick and efficient.

I ordered 2.5 farrow and ball paint on Tuesday 17th which was on the the 3 for 2 deal for some reason only 2 no tins went through on the order which meant I ended up paying the normal price
I tried to refund the 2 no runs of paint and buy 3 fir 2 again only to be told the deal had finished on weds
I am disappointed that the assistant knew I ordered the paint before the deal ran out and could have given me another tin of paint

Regards

Mark m

Very quick response to my original issue. Problem resolved.
Thank you.

Sadie at Homebase Woking branch was so helpful, friendly and went out of her way a number of times to help me. Amazing service!

Basil is always a top guy when visiting the Woking store. He always makes you feel welcome and makes you leave with a smile!

Thank you Basil