Had a couple of issues with a previous click and collect but this time it was perfect, easy, quick and the staff couldn’t have been more helpful. Many thanks
A empresa respondeu
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Had a couple of issues with a previous click and collect but this time it was perfect, easy, quick and the staff couldn’t have been more helpful. Many thanks
A empresa respondeu
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them... Ver mais
Today I visited homebase with my sister and mum and we needed help at paint.By Shelby, who was going out of her way to find everything we needed for our painting job, recommending all the best produc... Ver mais
One click and collect pot severely damaged. No-one available to help. Wandered back and forth a couple of times to replace pot myself. I'm not very mobile. Couldn't put other goods into basket due... Ver mais
A empresa respondeu
Escrito pela empresa
Escrito pela empresa

Redding Way, Knaphill, GU21 2QT, Woking, Surrey, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 46% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Product arrived well packed, good condition and on time. Pleasant helpful delivery driver.
The staff were very good. When we couldn't find the materials we were looking for that was on sale, they gave us another option, matching our expectations.
Very easy collection, very polite member of staff
Easy to order online and items were ready to collect within the hour. Good communication throughout.
Love Homebase. Picked up a fan and paint. Really good prices, super friendly staff and efficient Click & Collect. Lovely plant selection too.
Great customer service from pam on the checkout
The plants in the garden centre were so sad, the majority were extremely wilted, dead and dying, when I asked if anyone ever watered them I just got shrugged shoulders. The Brookwood store should be ashamed of themselves.

Resposta da Homebase - Woking
We collected from the Woking branch (not our local nearest Branch) as it was the only place that had any left. The assistant got the picture very quickly for us and said she really liked it too.
Did click and collect. Was ready in 20 mins. The lovely lady who served me could see I was by myself with a toddler so called for a colleague to bring a trolley, push the items out to the car and load it for me. Completely unexpected but a wonderful help and very much appreciated. Lovely friendly staff. Thank you
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them in Bracknell; he then went above and beyond his job and offered to collect them for me (as he lives in Bracknell) and bring them back to the Woking branch for me to collect. Superb service and a valuable member of staff!
I am a regular at this homebase I have been coming here for years the staff were lovely and helpful as usual but the toilets have been blocked for the past 3 weeks and smell awful.

Resposta da Homebase - Woking
i was shopping today in homebase and there was a foul smell lingering around i had mentioned it to a member of staff and they apologised and explained that their toilets had been out of order for around 3 weeks now

Resposta da Homebase - Woking
Great choice of products and Pam always gives a personal touch at checkout
Staff polite and extremely friendly
In store staff we dealt with were not friendly or approachable. In face, the guy we asked to mix some paint for us barely said 2 words. Stock of paint poor. A little disappointing to be honest. First time at the branch.

Resposta da Homebase - Woking
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