Shinette did a wonderful job helping me navigate motels and pet policies for my upcoming mini vacay to enchanted Rock! She was very very nice and very very accommodating and I really appreciated her h... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My decision to find a hotel was last minute during my drive across country. Hotel planner provided multiple options that made it quick and easy to find an awesome location close to my route of travel.... Ver mais
A empresa respondeu
My son and 7 year old grandson were stuck in the traffic on the 260 due to a tragic accident. I called all hotels in Payson and all were booked. Russell was amazingly empathic and so very calming and... Ver mais
1st hotel twice what showed on line then hotel they recommended next booked found out after on review had bed bugs so called back to cancel and booked with Beat Western (had great reviews) almost same... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Informações de contato
11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, Estados Unidos
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Muito Bom
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
He was very helpful and got us an…
He was very helpful and got us an accessible room, and found the conference discounts.
2 de outubro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The agent was very nice and…
The agent was very nice and considerate, she answered all of the questions that I had. I also sent another family member to reserve a too if possible.
1 de outubro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Good experience
Patrick was very professional and knowledgeable, he assisted me with my reservation in a very timely manner. Very happy with my experience!
1 de outubro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
For starters I thought I had called the…
For starters I thought I had called the commons inn directly. Ziad sold me a room and when I asked if I could cancel he said yes for an extra amount of money. So I got a room and cancelation insurance for 170$. He said I sent you a message and email and that was it. I hung up look at my email and I was charged in US funds!!! Nothing was mentioned about that and why would someone from Canada booking in Canada pay in US funds?? Why would you not tell your customer?? I immediately called back and spoke to 3 different people who could not help or care to help and refused to refund my money. They said they couldn’t refund my money because it was past the date. I purchased the room on September 21 and you had to cancel before September 19 to get your money back? Why would you sell someone cancelation insurance if you knew they couldn’t use it?? . So I have given 1 star but if it would have allowed there would be no stars. I have read in some reviews that this company is a scam and I believe it is true, you got my money and I slept in my car. Ziad has a lot to learn, customer service. He should be aware of who and what he is selling but again if your a scammer you did a good job.
22 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request. If you have any immediate questions or concerns, please feel free to contact us at Reviews@HotelPlanner.com!
Kindly,
Melanie P.
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Booking process
Booking process. Ronela Mae was very helpful and super professional. Kudos to her on outstanding service getting us the rooms we needed!!
30 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Devon was most helpful and professional…
Devon was most helpful and professional with making this reservation.
30 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I mistakenly duplicated a reservation…
I mistakenly duplicated a reservation at the Hampton Inn Newark Airport. I didn't know Hotel Planner was a third party (Expedia). When talking to an employee from Expedia the amount of the room changed while we were talking and he took the lower price not telling me this was a price with no cancellation policy. I already have reservations for November 21, 2026 which I have already paid for.
I feel this was an honest mistake and should have it cancelled. I called to cancel the next day September 27 or 28 just one day after I made the duplicate reservation. Could you please help me me cancel this mistake without cost. Hampton Inn said that they can't cancel the duplicate reservation themselves but Expedia must do it.
Thank you for your help.
Margaret Bodley
28 de setembro de 2026
Resposta da HotelPlanner.com
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request. If you have any immediate questions or concerns, please feel free to contact us at Reviews@HotelPlanner.com!
Kindly,
Melanie P
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Room smelled of cleaner and must
Room smelled of cleaner and must. Price was increased due to some concert I was not attending.
23 de setembro de 2026
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Timoteo was wonderful to work with for…
Timoteo was wonderful to work with for my reservation. Very thorough, very knowledgeable, and very understanding about my needs. She went above and beyond to help me.
29 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Mary Jane was too assertive
Mary Jane was too assertive, pushing me with threats that I had to book NOW because bookings were going fast. She sounded like a record on high speed.
28 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Thank you so much for your help.
Thank you so much for your help.
Could not have done it without you!!
28 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Monika was amazing she was very patient…
Monika was amazing she was very patient with me and helped me with all my needs
28 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Laquinta
Lindsay was very contentious and courteous. Easy to make reservation.
28 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The lady I spoke with was professional
The lady I spoke with was professional. Thank you
27 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I found the hotel room I was looking…
I found the hotel room I was looking for. I stated that same hotel and wanted the same type of room and for some reason, I could not find it on any other site even though I knew it existed. Your site was the only one I found it on and I appreciate that. Then I proceeded to book my room for the wrong weekend and so I had to rebook it and cancel and that process was simple as well.
27 de setembro de 2026
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very helpful and polite
Very helpful and polite! Anxious to spend the night in Gatlinburg again! Thank You
27 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Extremely helpful!
27 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
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