Shinette did a wonderful job helping me navigate motels and pet policies for my upcoming mini vacay to enchanted Rock! She was very very nice and very very accommodating and I really appreciated her h... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My decision to find a hotel was last minute during my drive across country. Hotel planner provided multiple options that made it quick and easy to find an awesome location close to my route of travel.... Ver mais
A empresa respondeu
My son and 7 year old grandson were stuck in the traffic on the 260 due to a tragic accident. I called all hotels in Payson and all were booked. Russell was amazingly empathic and so very calming and... Ver mais
1st hotel twice what showed on line then hotel they recommended next booked found out after on review had bed bugs so called back to cancel and booked with Beat Western (had great reviews) almost same... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Informações de contato
11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, Estados Unidos
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Muito Bom
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Totally double the room cost I had 3…
Totally double the room cost I had 3 rooms booked and the one I booked with you was over a hundred + dollars more. Not cool never again and I will post this so people know no I'm not very happy at all so . I m average and its my fn birthday .
17 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Site qui accepte des fausses…
Site qui accepte des fausses réservations avec de fausses cartes, qui ne fonctionnent pas au final.
17 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Generally I literally HATE speaking to…
Generally I literally HATE speaking to offshore reps about a US service issue. But the customer service and support provided by Rhea Mae was world class. She was exceptionally detailed, KIND and very professional. Even her inabilities were explained and she guided us through a very amicable resolve. If I could give her 10
Stars she definitely deserves it.
16 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I thought I was calling the hotel…
I thought I was calling the hotel directly, I was wrong.
Did not like the computer trying to get my information and it did turn me over to a person that did get us a room at the hotel of our choice.
We ended up deciding to do 2 nights at the same hotel. So I called back and ended up with a different booking company. Which I was not expecting.
We ended up having booked the same hotel for consecutive nights 2 different prices and now we have 2 reservations not 1.
We are not traveling till December so we’ll see if there are any issues at that point. I really hope that we don’t.
The person we talked to was very nice and very accommodating.
10 de setembro de 2026
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Agent was extremely courteous and…
Agent was extremely courteous and professional
16 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Christy’s Ley did a fantastic job…
Christy’s Ley did a fantastic job handling my voucher and reservations. Thank you
16 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I greatly appreciated the assistance I…
I greatly appreciated the assistance I was given by Mark. Very pleasant gentlemen. A relative recommended your hotel so we are looking forward to coming. Thank you.
16 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Clean and warm welcoming entering the…
Clean and warm welcoming entering the facility. Towel set for 2 peoples instead of 4. I stayed 2 days had to go and buy towels. Spider webs in corners overall room fresh but air conditioning system made to much humming noise. UNACCEPTABLE with issues. I recommend the place just handle the issues.
3 de setembro de 2026
Resposta da HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Sh had a soothing and professional …
Sh had a soothing and professional demeanor. She patient with this customer in clarifying my arrangements.
15 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
10 out of 10 help
15 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
He went way out of his word to find a…
He went way out of his word to find a room next to Jimmy star house
15 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
It was hard for me to find a room
It was hard for me to find a room. I called you and my problem was solved. Thanks
10 de setembro de 2026
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very well helpful walked me through the…
Very well helpful walked me through the steps on getting everything ready for our stay he was tremendously a big help and I thank him for that.
14 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Thank you
Thank you, Alvin. You delivered a smooth and seamless reservation experience from start to finish. You built rapport naturally early in the conversation, helping create a welcoming and engaging customer experience. Your call flow was organized and confident, making the booking process easy to follow while maintaining a professional and conversational tone throughout. Great work creating an efficient and positive reservation experience. Kudos to you
14 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Kathleen was very helpful and sweet
Kathleen was very helpful and sweet. I wish that I could deal with her every time.
2 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Exceptional service and her willingness…
Exceptional service and her willingness to help was outstanding.
14 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I asked him to book a reservation that…
I asked him to book a reservation that was a refundable reservation not to do an add on refund plan where I can only refund if I’m sick or family is sick and not for personal reasons. I now cannot cancel the reservation and I’m stuck
10 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Efficient and professional.
14 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I needed to change a hotel reservation…
I needed to change a hotel reservation and was well taken care of. Well explained and very accommodating.
14 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
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