Shinette did a wonderful job helping me navigate motels and pet policies for my upcoming mini vacay to enchanted Rock! She was very very nice and very very accommodating and I really appreciated her h... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My decision to find a hotel was last minute during my drive across country. Hotel planner provided multiple options that made it quick and easy to find an awesome location close to my route of travel.... Ver mais
A empresa respondeu
My son and 7 year old grandson were stuck in the traffic on the 260 due to a tragic accident. I called all hotels in Payson and all were booked. Russell was amazingly empathic and so very calming and... Ver mais
1st hotel twice what showed on line then hotel they recommended next booked found out after on review had bed bugs so called back to cancel and booked with Beat Western (had great reviews) almost same... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Informações de contato
11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, Estados Unidos
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Muito Bom
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The person was very helpful.
14 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I called so many time at reservation…
I called so many time at reservation line try to book a room. Seems hotel and reservation have lack of communication.
13 de setembro de 2026
Resposta da HotelPlanner.com
Greetings,
We’d love to help! Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
The booking agent was very…
The booking agent was very knowledgeable and patient and polite!
14 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Tracey was a stellar customer service…
Tracey was a stellar customer service rep, and she was very efficient with helping me!
14 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Quick and stressless
The consultant was very kind and quick to help in a rather stressful situation. She found us a hotel and had us booked in minutes. She was superb. Thank you!
13 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
He was just Excellent service friendly…
He was just Excellent service friendly and so nicely helpful
13 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Jose was very friendly and…
Jose was very friendly and accommodating. Thank you!
13 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
worked everything out
12 de setembro de 2026
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
You put my first name down as guest,so…
You put my first name down as guest,so it did not match my identification. so I could not check in.
12 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Great communication with me
11 de setembro de 2026
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The AI persona was able to check…
The AI persona was able to check various places for availability, which was good. Couldn’t always tell what the prices would be for each selection so I could choose between various options. Had some trouble understanding a couple words. But not bead.
10 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Called reservations for information…
Called reservations for information about rooms and raters. Tanya was very informative. She knew the answer to every question I asked.
11 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Great Customer Service
Riya was very helpful when my first hotel choice was unavailable. She was able to get me closer to my venue & with several discounts at a different hotel. She was also very pleasant.
11 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Ankita was very professional and…
Ankita was very professional and patient. She helped me located the hotel that i was comfortable for my stay.
11 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Friendly
Friendly, knowledgeable, and accommodating. Willing to please. Thank you!
11 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Makeing the reservation easy but I had…
Makeing the reservation easy but I had a Voucher Number I could not enter. The Voucher Option did not come up on the checkout so I'm out $119.81
10 de setembro de 2026
Resposta da HotelPlanner.com
Greetings,
To make use of your voucher, you can do so through our website, Voucher.hotelplanner.com, or directly by calling our customer service line at 1-888-760-8759.
Your hotel room voucher is applicable towards a single hotel reservation booked on Voucher.hotelplanner.com. You may book a hotel reservation greater than your voucher amount by using your credit card for the remaining balance after the voucher is applied on the checkout page.
You can select any hotel worldwide, for any stay dates that are available to book on Voucher.hotelplanner.com. You can book the rooms yourself on Voucher.hotelplanner.com like you normally would and choose the Voucher option at checkout.
Voucher Terms:
- Your free rooms must be booked through Voucher.hotelplanner.com (not our apps)
- Your total, including all tax recovery and service fees, but exclusive of fees charged directly by the
The property (found in the Misc. Fees/Policies section) must be the same or lower than your voucher amount
- You can only book one single transaction
- You cannot apply the voucher to an existing booking as a credit or refund
- You must book a "Pay Now" rate type
- No changes or cancellations are allowed after booking
- Your voucher can not be split between multiple bookings
Please call us at 1-888-760-8759 or email us at vouchers@hotelplanner.com for any questions regarding this voucher or your free bookings.
Kindly,
Melanie P.
The agent was very professional and…
The agent was very professional and courteous. She explained everything clearly.
11 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Strange request made doable!
Julia handled a potentially difficult add-on reservation with ease and I feel confident that what I requested is actually going to happen. They made the process smooth!
11 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Alfredo was exceptionally great
Alfredo was exceptionally great! He found us a place to stay within our budget and went the extra mile. It was nice to work with someone who is so interactive and kind.
11 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
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