House of Kojo Avaliações 

4.187
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lovely good quality plants. The packaging was great too, they really took care to ensure the plant doesn't get too stressed during transit. Only thing, would like to know more about my order status af... Ver mais

Avaliado com 3 de um total de 5 estrelas

There was confusion around who was delivering the packages. First was told UPS and then the tracker kept saying they don't have my order yet. Turns out parcel force delivered it instead but to my neig... Ver mais

Avaliado com 5 de um total de 5 estrelas

My second purchase from House of Kojo, beautiful healthy plants! Sadly my delivery driver did not take as much care and threw my parcel over a 6ft gate. Luckily one of my plants survived intact due t... Ver mais

Avaliado com 5 de um total de 5 estrelas

House of Kojo is my favourite online plant shop. The plants are always carefully packed and arrive in perfect shape. Customer service is always very friendly and happy to help with questions about... Ver mais

Detalhes da empresa

  1. Centro de Jardinagem
  2. também em
  3. Delivery de Flores
  4. Designer de interiores
  5. Mercado de Flores
  6. Suporte para Plantas
  7. Viveiro de plantas

Escrito pela empresa

Your go-to for rare house plants delivered straight to your door.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(4.187)

73 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I love kojo

I love kojo, lots of variety, not too expensive. They take extra care when packing the plants 20 ⭐.
Thank you kojo for Ur lovely plants. You are my best and favourite people.

25 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

This is my second order and all the…

This is my second order and all the plants are fantastic. I love the peat free jungle mix soil, I have used it with some of my plants and they are sprouting new healthy leaves very fast. I was lucky to snag a rescue box. I received a beautiful Begonia Rex Hybrid, it looks amazing when the sun light streams through the windows and plays up the green and red tones.

26 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Mood lifting.

As normal all my plants arrived in good condition, nothing broken or bent.once unwrapped they soon started to open up and given a spray of water. Would have more plants but running out of room to put them.

26 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Well packaged

My second purchase from House of Kojo, beautiful healthy plants! Sadly my delivery driver did not take as much care and threw my parcel over a 6ft gate. Luckily one of my plants survived intact due to the amazing packaging but my little prince of orange must be going into shock as he's not doing as well as I'd hoped for. I'm keeping everything crossed for my little guy.
A complaint has been put forward to Evri, the delivery company.

26 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Fab service

Quick delivery even after through bank holiday. Well packaged although one of my plants was packed a little too well as I accidentally snipped off a stem when opening 😂 however this was not detrimental to the overall development of the plant 🪴

24 de agosto de 2024
Avaliado com 1 de um total de 5 estrelas

The plants are okay-ish, CS lies and ignores you.

EDIT: Customer care made a lot of promises and then proceeded to ignore me. So I am changing my rating for the second time.

EDIT: Customer care made an effort to solve my problem and I appreciate that, so I have changed my rating.

The plants are okay-ish, a couple arrived damaged/unhealthy and customer service was not able to help for some mysterious reason.

24 de agosto de 2024
logotipo da House of Kojo

Resposta da House of Kojo

Hi Stefania,

I have replied to your follow up email regarding this order and I have offered 2 possible resolutions. Please do get back to me so I can ensure this is resolved to your satisfaction.

Best wishes,
Otto

Avaliado com 3 de um total de 5 estrelas

Slightly disappointing

Great speed of delivery and customer service HOWEVER the plants were lack lustre, some over grown and should’ve been pruned, others lop sided and just generally not great quality.
I expect that from rescue boxes, but not from plants you’re paying full price for. I made a £230 order with them, and really I’m disappointed with what I received.
Try plantsforallseasons, they’re miles ahead of house of kojo.
EDIT they reached out here to protect their review rating before answering the messages I sent them directly. Poor show house of kojo, poor show!
2nd edit; the owners reached out and offered full refunds on the products and said it wasn’t their usual standard (I’m not sure I believe their holding area is adequate for long term plant storage) however who can be bothered to repackage up 20 houseplants to return when you’ve thrown the boxes away and changed all the substrates already.
I really wouldn’t buy plants from these guys, if you’ve had a good experience I’d count yourself lucky because being a new customer, and spending £250 on a variety of plants, won’t guarantee you anything.

1 de agosto de 2024
Avaliação não solicitada
logotipo da House of Kojo

Resposta da House of Kojo

Hi John,

I'm really sorry to hear you were not completely satisfied with some of the plants in your order. We pride ourselves on the quality of our plants and if you reach out to our customer service team, they will ensure this is resolved. I have asked them to look out for your email to ensure this is prompt.

Best wishes,
Otto

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, reasonable prices, quality products, top notch packaging and speedy delivery. I wouldn’t go anywhere else for my houseplants now and have made several purchases from them. Highly recommend this company ⭐️⭐️⭐️⭐️⭐️

22 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Excellent service, exemplary packaging, beautiful plant…

I've just bought an Aglaonema Red Fire and when it arrived yesterday I was completely delighted with the quality of the plant itself, which is absolutely stunning, and the packaging it arrived in. It was in a well labelled box stating it was a live plant and which way up it should be, on opening the box there was some air filled packaging securing a corrugated cardboard tube, inside which was the plant itself. The plastic wrapped pot had been secured inside the tube to prevent it moving around too. This is the best plant packaging I've received from an online seller and it shows the very obvious care that House of Kojo put into their plants. Overall I'm really impressed and will definitely be buying from them again. Thank you

14 de julho de 2024
Avaliação não solicitada

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