House of Kojo Avaliações 

4.187
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lovely good quality plants. The packaging was great too, they really took care to ensure the plant doesn't get too stressed during transit. Only thing, would like to know more about my order status af... Ver mais

Avaliado com 3 de um total de 5 estrelas

There was confusion around who was delivering the packages. First was told UPS and then the tracker kept saying they don't have my order yet. Turns out parcel force delivered it instead but to my neig... Ver mais

Avaliado com 5 de um total de 5 estrelas

My second purchase from House of Kojo, beautiful healthy plants! Sadly my delivery driver did not take as much care and threw my parcel over a 6ft gate. Luckily one of my plants survived intact due t... Ver mais

Avaliado com 5 de um total de 5 estrelas

House of Kojo is my favourite online plant shop. The plants are always carefully packed and arrive in perfect shape. Customer service is always very friendly and happy to help with questions about... Ver mais

Detalhes da empresa

  1. Centro de Jardinagem
  2. também em
  3. Delivery de Flores
  4. Designer de interiores
  5. Mercado de Flores
  6. Suporte para Plantas
  7. Viveiro de plantas

Escrito pela empresa

Your go-to for rare house plants delivered straight to your door.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(4.187)

73 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Good website

Good website, easy to navigate. Nice selection of plants and very pleased with the 2 hoya I ordered...in good healthy condition and very well packed. Thankyou.

24 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

It's my first time buying a plant from…

It's my first time buying a plant from them and I got the Rescue box - Indoor Plant - imperfect box. I got 3 plants and I can't see any imperfections! They are so beautiful and look really healthy.

It was well packed and delivery was fast!

I will definitely get more in Spring😊

3 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not a genuine seller

Recieved my order
They have sent a plant which is already dying all 3 leaves are burning and turning brown .
Have paid £20.
Will not recommend them at all

18 de setembro de 2025
Avaliação não solicitada
logotipo da House of Kojo

Resposta da House of Kojo

Hi Ruheena,

I'm very sorry to hear you are disappointed with your order. I can see you ordered an 'imperfect' plant which does mean the plant comes with a cosmetic blemishes as per your photos.

I can see my colleague has offered a return and refund for this but we can also ship a perfect plant to you if you would prefer. We don't wish to leave you feeling disappointed.

As for the plant you have received, the marks you are seeing will not hinder the health or growth of the plant long term. Nonetheless, as I say, we can receive return this and ship a perfect plant to you. Please get back to our customer service email and we can arrange that for you.

Best wishes,
Otto

Avaliado com 5 de um total de 5 estrelas

Delighted with my purchase

I emailed asking about shipping and staff were lovely and replied promptly and sorted me out. Got the plant today and it's the Thai constellation Monstera and it is so pretty. Made my day. Arrived packed beautiful and looks healthy and happy. Will be buying from here again 😍

17 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered a lovely monstera which…

I ordered a lovely monstera which unfortunately was broken when it arrived. I emailed and Jess resolved my issue very quickly. The plant was packaged very well but I guess it can't be 100% all the time. Would definitely recommend and will be buying more

11 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful plants , brilliant company

Oh wow! What an amazing suprise ! I got a beautiful Pachira Aquatica which is a beautiful specimen and a rescue box of 4 beautiful babies. The rescue box contained an alocasia green dragon, philodendron white wizard, philodendron gloriosum and a hemigraphis Snow White. Only 2 of them had a damaged leaf, otherwise they were practically perfect in every way ! I can see these boxes becoming my new obsession! I’ve already ordered a Thai Constellation Monstera and cant wait to order the next rescue/imperfect box ! Thank-you House of Kojo/grow tropicals I couldn’t be happier

5 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazingplants

Ordered plants from house from House of Kojo a few times, the plants they send me look amazing and are doing so well!! Even the plants from the recue box are doing well and thrive. Will order more in the future

23 de agosto de 2025
Avaliado com 1 de um total de 5 estrelas

Not a great experience

I'm sad to be writing this review as I had high hopes for House of Kojo. However, the Thai Constellation Monstera I ordered arrived with significant damage to one of the (three) leaves. I emailed and was told it could not be replaced, but I could return it - I didn't want to do this as I'd wanted to own this plant for a long time - or receive 50% credit to my account. This did not include postage, which is expensive. I then signed up for their newsletter in order to receive a birthday credit. I planned to put this towards a new plant. I emailed again to confirm when this would arrive and was told 11am on my birthday. This didn't materialise. I have now emailed twice and had no response regarding this. The damage to the original plant I was sent looks even worse now and I am nervous it may infect my other plants, despite being assured this would not be the case. Overall, this hasn't been a great experience.

26 de agosto de 2025
Avaliação não solicitada
logotipo da House of Kojo

Resposta da House of Kojo

Hi Megan,

It was myself that dealt with your query here and I'm sorry you feel disappointed with the result. As discussed, unfortunately we could not replace the Thai Constellation as we had no stock to at the time. The offer of a full or partial refund still stands if you wish to proceed with either suggestion; however, we have now received new stock and so I would love to make this right with a replacement.

As for your birthday voucher, there is a 30 day lead time from when the date is added to your account, where this will not be received. This is to avoid abuse of the system to gain unwarranted rewards. I wasn't aware you had added your birthday within this duration so I apologise for the confusion. I can see it wasn't far off of the 30 days and so I have provided this anyway but not yet received a reply from you. It would be great to know that you've seen this.

The damage that has been sustained to the plant is from oedema. This can take a while to realise the full extent of the damage and so can appear as though spreading but this will stop. All new growth will be without blemish. As I say, if you'd prefer we collect this, I am more than happy to arrange this and I will have a replacement sent to you. Please reach back out if you wish to do so.

Best wishes,
Otto

Avaliado com 5 de um total de 5 estrelas

Great to deal with

Always a good selection, and the customer service is always really good. Swift response, and always friendly and helpful. I have purchased multiple times from here and had some lovely plants. When there has been an issue, they have sorted it.

11 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

More discrimination from “mainland” UK companies 🙄

Have been a customer for 5+ years, just went to place a large order only to find they’ve cut off shipping to Northern Ireland. More discrimination from “mainland” UK companies 🙄

3 de agosto de 2025
Avaliação não solicitada
logotipo da House of Kojo

Resposta da House of Kojo

Hi Courtney,

Unfortunately the recent changes to the Windsor framework mean that a phytosanitary certificate is required to ship plants to NI and the cost is prohibitive. We are currently exploring workarounds and if initial trials are successful we will open shipping to NI again. Unfortunately I cannot promise a date for this. I apologise for the inconvenience in the meantime - unfortunately this is out of our control.

Best wishes,
Otto

Avaliado com 5 de um total de 5 estrelas

Will probably buy from House of Kojo indefinitely

Every plant I’ve ever received from this company has not only looked incredible on arrival but also thrived under my unfortunate care. The plants are clearly well loved, they have a lot of knowledge which they share through great advice and guides online and the plants are always packed very well so they arrive healthy. I also don’t know any other company that offers rare plants so affordably and easily.

22 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

I am always looking at products and…

I am always looking at products and plants that I want to know more about, so I really like the website and hope to take advantage or some plant based apps I can use for plant propagation or just general plant care advice.

17 de julho de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Beware that 6cm baby plants are at most…

Beware that 6cm baby plants are at most 4-4.5cm tall.
Both plants I received have pest/ fungal looking damage on their leaves

8 de julho de 2025
Avaliação não solicitada
logotipo da House of Kojo

Resposta da House of Kojo

Hi Gintare,

I have tried to find your order but don't see anything under this name, nor any correspondence in our inbox. We are more than happy to resolve any issues if you would like to reach out to us at: info@houseofkojo.com

Best wishes,
Otto

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