House of Kojo Avaliações 

4.187
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lovely good quality plants. The packaging was great too, they really took care to ensure the plant doesn't get too stressed during transit. Only thing, would like to know more about my order status af... Ver mais

Avaliado com 3 de um total de 5 estrelas

There was confusion around who was delivering the packages. First was told UPS and then the tracker kept saying they don't have my order yet. Turns out parcel force delivered it instead but to my neig... Ver mais

Avaliado com 5 de um total de 5 estrelas

My second purchase from House of Kojo, beautiful healthy plants! Sadly my delivery driver did not take as much care and threw my parcel over a 6ft gate. Luckily one of my plants survived intact due t... Ver mais

Avaliado com 5 de um total de 5 estrelas

House of Kojo is my favourite online plant shop. The plants are always carefully packed and arrive in perfect shape. Customer service is always very friendly and happy to help with questions about... Ver mais

Detalhes da empresa

  1. Centro de Jardinagem
  2. também em
  3. Delivery de Flores
  4. Designer de interiores
  5. Mercado de Flores
  6. Suporte para Plantas
  7. Viveiro de plantas

Escrito pela empresa

Your go-to for rare house plants delivered straight to your door.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,6

Todas as avaliações

(4.187)

73 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Very Disappointed – Received Diseased Plants, No Response from Support

I ordered for £80 from House of Kojo and was extremely disappointed with what I received. Two of the plants arrived clearly diseased with visible signs of bacterial/fungal infection on all of their leaves. They were obviously in no condition to be sold.

I immediately emailed their customer support with photos and a request for a replacement or refund, and got no response. After the follow-up, they offered me a 15% discount. That is for the plants that should have been trashed but never shipped to a paying customer. They were also trying to convince me that this was a mechanical damage, not infection :) Yep, black spots on all of the leaves - including the newly emerged young ones - are a clear sign of a mechanical damage, right. I sent more evidence and videos and they never responded despite several follow-ups.

It’s unacceptable for a company to ignore genuine customer concerns, especially when they’re selling live plants that require care and quality control. This was my first order and such experience has left me frustrated. I would strongly caution others to think twice before ordering from House of Kojo.

27 de junho de 2025
Avaliação não solicitada
logotipo da House of Kojo

Resposta da House of Kojo

Hi Sergey,

It was myself that discussed this with you via email. As a team we are still certain that what you are seeing is not a fungal infection but instead oedema which is incredibly common in the Hoya Joy you have purchased. As such a 70% refund as per your request was processed for this plant. If you are still not satisfied with this outcome we would be more than happy to collect the plant in order to refund in full. Please reach out to me again in order to organise this - we do not wish for any customer to be dissatisfied and will do all we can to ensure you are happy with the outcome.

Best wishes,
Otto

Avaliado com 5 de um total de 5 estrelas

Amazing Plants

I've ordered from Kojo several times and every time the plants are more beautiful than expected. Always incredibly healthy and perfectly packaged. Excellent, friendly, super fast customer service too. Wouldn't by from anywhere else!

29 de maio de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Mixed experience

One of the plants is still beautiful, the other one withered and looks like it is not going to survive.

27 de abril de 2025
logotipo da House of Kojo

Resposta da House of Kojo

Hi Zuzana,

I can't see that you have reached out to our customer support team regarding this. If you do, and you provide photos of the plant we would be more than happy to resolve this for you.

(Your review has only just been seen so I apologise for the late reply here).

Thanks,
Otto

Avaliado com 1 de um total de 5 estrelas

Enjoyed the ordering and packaging…

Enjoyed the ordering and packaging experience, but my plant came in a less than stellar condition. I have now just found webbing on the soil which suggests it has spider mites!

24 de abril de 2025
logotipo da House of Kojo

Resposta da House of Kojo

Hi there,

I cannot find any correspondence from you regarding this order but we would be more than happy to resolve this if you can forward images of the plant to our customer service team (info@houseofkojo.com).

We have a very strict quarantine and QC process - if this webbing is on the soil only, I would suggest this is unlikely to be spider mites. It would be great to see pictures so we can find a resolution for you.

Best wishes,
Otto

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