House of Kojo Avaliações 

4.187
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lovely good quality plants. The packaging was great too, they really took care to ensure the plant doesn't get too stressed during transit. Only thing, would like to know more about my order status af... Ver mais

Avaliado com 3 de um total de 5 estrelas

There was confusion around who was delivering the packages. First was told UPS and then the tracker kept saying they don't have my order yet. Turns out parcel force delivered it instead but to my neig... Ver mais

Avaliado com 5 de um total de 5 estrelas

My second purchase from House of Kojo, beautiful healthy plants! Sadly my delivery driver did not take as much care and threw my parcel over a 6ft gate. Luckily one of my plants survived intact due t... Ver mais

Avaliado com 5 de um total de 5 estrelas

House of Kojo is my favourite online plant shop. The plants are always carefully packed and arrive in perfect shape. Customer service is always very friendly and happy to help with questions about... Ver mais

Detalhes da empresa

  1. Centro de Jardinagem
  2. também em
  3. Delivery de Flores
  4. Designer de interiores
  5. Mercado de Flores
  6. Suporte para Plantas
  7. Viveiro de plantas

Escrito pela empresa

Your go-to for rare house plants delivered straight to your door.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(4.187)

73 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Seller helpfully suggested a winter…

Seller helpfully suggested a winter pack for my recent plant purchase, as the temperature si still cold. I am grateful for that.
The purchase and use of the web site was slick and easy. Very pleased.

2 de março de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Arrived in good condition.

Arrived in good condition.

19 de fevereiro de 2025
logotipo da House of Kojo

Resposta da House of Kojo

Hi Primrose,

Thanks for your review! We'd love to know if you have any feedback that might help us to turn that 4 star into 5 stars in future. If so, please reach out to our customer service team at hello@growtropicals.com

Best wishes,
Otto

Avaliado com 5 de um total de 5 estrelas

What an amazing company!

The choice of plants on House of Kojo's website is great. My order came really quickly and the plants were super healthy. The winter pack is well worth it and the heat pack was still going when my plants arrived. They offer lots of support and advice too. Buy with confidence!

17 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best place for plant lovers

I bought plants from House of Kojo before, during the pandemic and liked the way it was delivered. So when the time came to gift my sister something special for her birthday I didn't hesitate. And the costumer service was impeccable in helping me with a query.
The plants are well packed, safe, with sustainable packaging and come beautifully to your door!

9 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful

Beautiful, healthy and more than expected.

Absolutely love this product! I am on my 4th or 5th large bag already, all my tropical plants love it.

7 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

3 days I waited without update then…

3 days I waited without update then when I chased my order i was told the one left was in bad condition so effectively they were sold out… bitterly disappointing as it’s a plant Iv wanted for a long time.

26 de janeiro de 2025
logotipo da House of Kojo

Resposta da House of Kojo

Hi Andy,

We are known for the quality of our plants and have a very strict quality control process. We have a nursery of 12,000+ plants and so on the very odd occasion a problem with a plant can go unnoticed until it hits the picking/QC stage for shipment. We are not willing to ship plants that do not meet our high standards and this one unfortunately fell well short. I appreciate this is very disappointing, please accept my sincere apologies for this.

We are doing all we can to source more of this Hoya as it is one that a lot of people are requesting but the stock we had was a special offer from a small nursery and they do not have more available at this time. Hopefully you will not have to wait too long.

If there is anything I can do to account for this, please don't hesitate to reach out to me personally at otto@houseofkojo.com. I am one of the owners here and would love the opportunity to make up for the disappointment caused.

Best wishes,
Otto

Avaliado com 4 de um total de 5 estrelas

Very good experience for my first time…

Very good experience for my first time to buy from you. Thanks!

25 de janeiro de 2025
logotipo da House of Kojo

Resposta da House of Kojo

Hi Simon,

Thanks for the review! If you have any feedback that would bring that 4 star to a 5, we'd love to hear it! Please feel free to reach out to my personal email: otto@houseofkojo.com

Best wishes,
Otto

Avaliado com 5 de um total de 5 estrelas

Great quality plants

Great quality plants, at a great price, very carefully packaged.
I bought a rescue box and the plants were almost perfect, a slight rip on a leaf,a plant a bit thin in one section.i have paid full price for smaller plants in worse condition at garden centres.
Highly recommend buying from here.

23 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Stunning plants

Received my first ever order from house of kojo today and honestly I probably won’t bother buying plants from anywhere else again. The plants were EXACTLY as pictured. With other companies I’ve ordered from the pretty pictures on the website isn’t at all what you actually receive in the post. The plants are perfectly healthy and beautiful. I’ve repotted them as I always do with new plants, and the roots are all in perfect condition. I’ve had plants delivered from other companies with roots either saturated or completely bone dry. The care that was taken in wrapping the plants and preparing them for transportation is above and beyond. Absolutely wonderful experience, thank you.

21 de janeiro de 2025
Avaliação não solicitada

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