Hard to Find Wines Avaliações 

We were able to get wines from Bladen in New Zealand which we had visited on holiday. Delivery was so quick and well packed.

Superb choice of wine along with great service. Will be ordering from HTFW again and fully recommend.

Purchased six red wines on a discounted offer. Haven't tried any yet but I'm sure they will be excellent. Delivery was prompt but the courier failed to follow instructions. Box was well packaged but left in an inappropriate location which caused an avoidable problem.

Excellent service and delivery, clearly informed.

Quality products.

Will buy from again.

Brilliant experience, first time ordering. We messed up and put the wrong delivery address but it was all sorted within an hour or two (even though it was 9pm in the evening). Just did standard delivery and it arrived super quickly (despite our mess up with the address). Postage is expensive but service was great so wouldn't hesitate to use again.

My order arrived very promptly, and carefully packaged, Thank you!

Delivered as promised. I even talked to the driver. Oh and very good wine.

Great staff and great customer service. Attended a wine tasting evening and was blown away with the knowledge of the owner. Great choice of food to accompany the selection of wines. Thanks once again and see you at the next event.

Prompt delivery - very good wines

Easy ordering, no hassles, well presented just need to taste it now!

Quick delivery of wine that is difficult to find in the UK.

Gorgeous MCC from South Africa. Well packaged and delivered the next day.

The most awful customer experience. Wine arrived damaged, MD very apologetic and quick response then the next day blamed me - implying I had damaged the case. Unbelievable
Acknowledged they had issues with DHL and would be moving to DPD. DHL driver admitted the sorters throw around the deliveres.

It was sorted with a replacement in the end but no company should accuse their customers like this. On this experience I will never buy from them again.

UPDATE in RESPONSE TO HTFW comment:

Here’s the correspondence

Hi

Just got home to order and the box is all damaged

Not even going to open the wine

Please can you collect and ensure that the replacement case is sent In appropriate packaging and with a reputable company

I don’t spend this type of money on wine for it to be handled in this way!

Darren

Hi Darren,

Incredibly sorry, I will organise replacement to be sent tomorrow for you. I am aware that we have been having issues with DHL and we are in the process as we speak of moving to DPD to hopefully see if they can be more efficient and delicate in handling our wines.

I can assure you we package wines for despatch in a more than adequate way, but we are aware that DHL’s service level has dropped far below what we expect from our couriers.

If any bottles can be salvaged we are more than happy for you to keep free of charge, and along with replacements I will also organise a credit for you to use on a future purchase.

Apologies once again,

Regards,

Mark Davies
Managing Director
Hard to Find Wines

Hi Darren,

We have had confirmation through from DHL from their POD team. From what they have said and the picture, the parcel doesn’t seem to have sustained the level of damage your pictures showed when dropped off by them.

I would be willing to offer a full refund and collection of the wines.

Regards,

Mark

That’s absolutely fine, we obviously have to deal with DHL and we only have their word and evidence they provide.

I am more than happy to arrange for a full refund for you and schedule a pick up of the damaged items.

Regards,

Mark

Had an issue with delivery. Not at all the fault of Fine Wines, but they replaced the bottle no questions. Saved me a lot of hassle. Will definitely use again. Thanks guys.

Excellent service, as usual. Thank you!

Good wines andv easy to talk with. Good delivery policy.

Easy website to order from with an efficient delivery service coupled great communication re the time of delivery.

Seen the whisky available on their website, paid, and from that point forward everything was seamless through to delivery. A great shopping experience I’d definitely recommend.