Iberostar Hotels & Resorts Avaliações 

We chose Iberostar Selection Diar El Andalous because of the many positive online reviews and its positioning as a five-star hotel. After our stay, however, we have to say that the impression presented online did not match the actual experience we had on site.

The disappointment started upon arrival. Although we had booked a room with a balcony, this was not initially provided to us. Instead, there were several room changes after our arrival before we were finally given the room category we had booked. Especially at the beginning of our honeymoon, this involved unnecessary inconvenience, repeated packing and unpacking of luggage, and repeated discussions at reception.

We were also not satisfied with the food overall. The selection repeated itself almost daily throughout our stay, so there was very little real variety. In addition, some dishes at the live cooking stations were repeatedly not cooked thoroughly enough. During our stay, we also experienced health issues, which further reduced our confidence in the food. On top of that, dishes that ran out were often not replenished, meaning that certain items were no longer available later in the meal service.

The service also did not meet the standard we would have expected from a hotel of this category. In the restaurant, tables were often not fully set, so we sometimes had to organize cutlery ourselves or wait for it to be brought. After the initial drinks order, there was often no further follow-up during the meal.

Communication problems made things even more difficult. Several staff members we dealt with spoke neither German nor sufficient English, but only French, which we do not speak. As a result, even simple requests became unnecessarily complicated.

The overall organization also seemed weak in several situations. For example, when we asked for a toothpick, no one in the restaurant could help us, so we had to leave the restaurant and ask at the bar instead. Small things like this may seem minor on their own, but together they contributed to an overall disappointing impression.

What was especially frustrating was that we raised these issues early during the stay in a personal conversation with the Customer Relations Manager, yet we did not notice any clear or lasting improvements afterward.

Another unpleasant incident involved our privacy. During our stay, a staff member entered our room even though it was obvious that someone was inside. I was in the room charging my phone and watching a video with the sound on. Despite that, the staff member continued walking into the room until she was standing in front of my bed. Only then did she apologize and leave. After this incident, we made sure to lock the room from the inside whenever we were in it.

At the end of the stay, there were also issues at checkout. We were asked to pay additional charges that we could not understand, and despite asking for clarification, no transparent or verifiable documentation was provided to us.

Overall, we did not feel that this hotel lived up to the standard suggested by its online reviews and five-star positioning. Any one of these issues on its own might perhaps have been manageable, but taken together, the number of problems significantly affected our stay. What was particularly disappointing for us was that the first days of our honeymoon were shaped by organizational problems and repeated complaints.

Based on our personal experience, we would therefore not recommend this hotel.

Our stay has had many positive aspects, but we experienced an uncomfortable situation that impacted our vacation.

After check-in, we were invited to breakfast the following morning. Upon arriving, we learned that the breakfast also included a membership presentation. We agreed to listen while having breakfast.

During the presentation, we explained several times that we were not interested in purchasing a membership and that we needed to return to our room because our one-year-old child was becoming tired and upset. Despite our repeated attempts to end the presentation, the discussion continued.

Toward the end, after we again indicated that we were unlikely to be interested and needed to leave, a salesperson made a comment referencing our Indian background. Regardless of the intended meaning, the remark made us feel uncomfortable and singled out based on our ethnicity.

As parents traveling with a young child, we would have appreciated more respect for our time and a smoother conclusion once we had clearly declined the offer. We hope management reviews how these presentations are conducted and ensures all guests feel respected and comfortable throughout their stay.

We are still enjoying the remainder of our vacation and hope this feedback is taken constructively so future guests have a better experience.

Wij waren in mei 2026 in ibiza, in het
Hotel iberostar. ( SANTA EULALIA)
Aankomst super bij inchecken al een drankje. Mochten eerder op de kamer.
Service van al t personeel echt een 10!
Eten een 8, prima bedden. Entertainment in hotel een 9 .Omgeving was niet veel te doen! Dus veel met taxi weg wat niet veel kost.
Verder echt een aanrader!!

Netop hjemvendt fra en dejlig ferie. Vi havde bestilt værelse med privat pool inkl morgenmad. På billedet går man nærmest ud i poolen men sådan forholdt det sig ikke helt for det værelse vi havde fået tildelt
Følgende obs på hotellet.
-ligger ud til den store vej - så bestil værelser væk fra vejen
- hvis privat pool ønskes så sørg for at få direkte adgang og ikke som os
- morgenmad spises indenfor og nede i en kælder

Vi synes personalet var meget venlige - men nok ikke et sted vi kommer igen - simpelthen for dyrt ift udbyttet.
Morgenmad var virkelig god på trods af at den spises i en kælder

If you love the smell of sewage 24/7 ... if you love undercooked, overcooked or not cooked at all, tastless luke warm food, if you love filthy dirty rooms, arrogant and rude staff, no bar snacks except stale biscuits, a swimming pool that resembles a foot spa, poolside toilets with no locks, watered down drinks, dried crackers as a gluten free option, cross contamination of food, chefs that dont wear gloves when cooking, the same chefs who use utensils for the fish and then turn around and pick up raw chicken with those same utensils, entertainment that sends you into a deep sleep and is repetitive and boring, tinned food, stale food used from previous days, dirty counters and tables, then THIS IS THE HOTEL FOR YOU!

We paid over £3,300 for a sea view.  Because of the stench of s**t and sewage inside and outside our room, we opened our patio door ONCE during a 10 day stay. We complained immediately regarding the smell and the cleaner came to the room with ...... air freshener. You cannot increase the temperature of the AC as it reverts back to luke warm air. The hotel showed us another room half the size of what we paid, which we refused. The reception area resembles the inside of a village hall, considering its supposed to be 4* star, you would think there would be an actual sofa instead of bloody garden furniture to sit on. It's bland, bleak, depressing, not welcoming, very much like the staff and their attitudes, particularly the security.

Within 5 minutes of entering our room our feet were black. We stayed in Kometa block. If you can't get enough of the smell of s**t, don't worry, just walk out into the corridor and you can fill your lungs with the smell of sewage until your hearts content. Almost every person we spoke to commented on the smell and the appalling food. The septic tank was directly outside the Kometa block with a flu billowing out sewage gas. The hotel staff are liars as they told us it was fixed, it wasn't fixed during our 10 day stay.

We deliberately left rubbish in certain places in our room, which the cleaner never picked up. The floor was not mopped in 10 days, the bed wasnt made properly. The pillows are as thin as paper.

I've stayed in cleaner hostels than this hotel. It's not deserving of 1 star, let alone 4/5. The hotel is run down, paint peeling off the walls, bird s**t on doors and windows in one of the bars, dead plants everywhere, an absolute joke and sham of a hotel.

We are currently taking action again Jet2 for this s**tshow of a holiday. If I could give 0 stars, I would!!

There is one plus, the old town is beautiful....save your money and stay there!

We’re regular visitors to Iberostar and usually choose the brand because of its consistently superb service and high standards. This stay continued that trend in many ways — the room exceeded expectations, and the welcome note and drink were a perfect touch that made us feel valued from the moment we arrived.

The only disappointment came at check‑in and later during the evening. We weren’t informed about the “no flip‑flops after 6pm” dress code. The rule itself isn’t an issue, we fully respect hotel standards but guests can only follow rules they’re actually told about.

What we didn’t appreciate was my partner being pulled up publicly for wearing flip‑flops, in front of other guests waiting to enter the restaurant and staff waiting. It was unnecessary and embarrassing, especially when we later noticed other guests in the restaurant wearing flip‑flops without issue. We were told that sandals are acceptable, which is fine, but the inconsistency and lack of communication made the situation frustrating.

Aside from this, the hotel delivered the quality we expect from Iberostar. Clearer communication and consistent enforcement of dress codes would have made the experience flawless

This was one of the worst hotel experiences I have ever had.

We arrived at the hotel around midnight with a small baby after making a prepaid reservation approximately two hours earlier through a third-party booking site. When I provided my reservation information and proof of booking, the front desk agent claimed she could not find the reservation. Instead of trying to investigate or contact support, she immediately suggested making a completely new reservation and paying again, then told me to seek a refund from the third-party company myself.

I requested a written statement confirming that the hotel could not locate my reservation so I could provide evidence to the booking company. She refused to provide anything in writing and questioned why I wanted documentation at all.

We were then told to sit and wait, but no updates were provided. After waiting for over 30 minutes with a baby late at night, the agent still had no solution, gave no timeline, showed no empathy, and made no meaningful effort to help us. Eventually she told us to leave and find another hotel. She even threatened to call the police if we did not leave immediately.

What makes this even worse is that we booked another hotel nearby through the same booking platform. The reservation did not appear immediately there either, but the staff politely asked us to wait about 10 minutes. Within 15 minutes the reservation appeared in their system and we checked in without any issues.

This proves the problem could have been handled professionally with a little patience and customer service. Instead, we were treated with hostility, dismissed, and left stranded at midnight with a baby.

I understand that reservation systems can have delays. What is unacceptable is the complete lack of professionalism, empathy, communication, and willingness to help. I would strongly advise families, especially those traveling with children, to stay elsewhere.

Hôtel Mahdia Royal el Mansour. Très loin d’un véritable 5 étoiles.

À 16h, notre chambre n’était toujours pas disponible. Après plusieurs réclamations, nous avons finalement obtenu une autre chambre vers 17h, preuve qu’une solution existait dès le départ. La chambre initiale n’était pas propre et les toilettes fuyaient.

Personnel désagréable, peu professionnel et différence de traitement flagrante entre la clientèle arabophone et européenne.

Transats sales sur la plage, sanitaires près de la réception également sales : le manque d’entretien est évident.

Après un séjour à l’Iberostar Diar El Andalous à Sousse, le contraste est saisissant. Ici, l’organisation, la propreté et le service ne sont tout simplement pas au niveau attendu.

Graag wil ik een officiële klacht indienen over ons recente verblijf in uw hotel. Voor een verblijf van slechts vier dagen hebben wij ongeveer €2.000 betaald. Helaas zijn wij zeer teleurgesteld en vinden wij dat de kwaliteit van het hotel en de dienstverlening niet overeenkomen met de verwachtingen die door uw website en advertenties worden gewekt.

1. Misleidende informatie over het all-inclusive concept

Het hotel wordt verkocht als een all-inclusive resort. Op de foto’s en in de promotie worden faciliteiten getoond zoals jacuzzi’s en luxe zonneterrassen. Bij aankomst bleek echter dat deze faciliteiten uitsluitend toegankelijk zijn voor Prestige-gasten of gasten met een uitgebreidere formule. Dit wordt naar onze mening onvoldoende duidelijk gecommuniceerd en voelt misleidend.

2. Hotel volledig gericht op gezinnen met kinderen

Het hotel bestaat grotendeels uit gezinnen met jonge kinderen. Hierdoor is het vrijwel onmogelijk om ergens rustig te ontspannen. Bij het zwembad hoor je de hele dag schreeuwende en spelende kinderen en er zijn nauwelijks rustige zones beschikbaar voor gasten die juist voor ontspanning komen.

3. Onvoldoende ligbedden beschikbaar

Het vinden van een ligbed is bijna onmogelijk. Al vroeg in de ochtend worden de meeste ligbedden bezet met handdoeken. Wanneer je rond 10:00 of 11:00 uur naar het zwembad gaat, is er vrijwel geen plek meer beschikbaar. Dit zorgt dagelijks voor frustratie en past niet bij een hotel in deze prijsklasse.

4. Slechte kwaliteit van de ligbedden

De standaard ligbedden hebben geen matrassen of kussens, waardoor je letterlijk op een harde metalen ondergrond ligt. Opvallend genoeg zijn de ligbedden in het Prestige-gedeelte wel voorzien van comfortabele matrassen. Wij vinden het vreemd dat basiscomfort alleen beschikbaar is voor gasten die extra betalen.

5. Slecht onderhouden strand

Het strand vonden wij onverzorgd en vies. Daarnaast biedt het hotel geen ligbedden of parasols aan op het strand. Ook was het zeewater niet helder en maakte het geheel een onverzorgde indruk. Na één bezoek hebben wij besloten niet meer naar het strand te gaan.

6. Onduidelijkheid over inbegrepen drankjes

Bij de bar is geen normale drankkaart beschikbaar. Via een QR-code krijg je een menu te zien waarin veel drankjes tegen betaling worden aangeboden. Wanneer wij vroegen welke drankjes wel binnen het all-inclusive pakket vielen, kregen wij geen duidelijk antwoord. Hierdoor voelt het alsof je niet kunt kiezen wat je zelf wilt drinken, maar afhankelijk bent van wat het personeel aanbiedt.

7. Slechte communicatie met medewerkers

De communicatie met meerdere medewerkers verliep moeizaam. Regelmatig moesten wij onszelf meerdere keren herhalen voordat wij werden begrepen. Wij hebben in verschillende landen verbleven, waaronder Turkije en Egypte, maar hebben daar vaak een betere communicatie ervaren dan in dit hotel.

8. Lange wachttijd voor de kamer

Wij arriveerden rond 12:00 uur in het hotel na een lange reis. Tot onze verbazing moesten wij wachten tot 15:00 uur voordat onze kamer beschikbaar was. Hoewel wij begrijpen dat er inchecktijden bestaan, vinden wij een wachttijd van drie uur na aankomst onredelijk. Na een vlucht willen gasten kunnen uitrusten en niet uren in de lobby wachten.

9. Gebrek aan sfeer en entertainment

Gedurende ons verblijf was er nauwelijks sfeer in het hotel. Er werd vrijwel geen muziek gedraaid en het animatieteam was nauwelijks zichtbaar. Het enige wat wij voornamelijk hoorden waren de geluiden van drukke zwembaden en kinderen. Voor een vakantiehotel hadden wij meer entertainment en sfeer verwacht.

Conclusie

Wij hebben ongeveer €2.000 betaald voor een verblijf van vier dagen en vinden dit absoluut niet in verhouding staan tot wat wij hebben ontvangen. Het hotel voldoet naar onze mening niet aan de verwachtingen die worden gewekt door de website, foto’s en omschrijving van het all-inclusive concept.

Wij verzoeken u vriendelijk maar dringend om onze klacht serieus in behandeling te nemen en ons een inhoudelijke reactie te geven. Daarnaast zouden wij graag vernemen welke vorm van compensatie u passend acht gezien de bovenstaande punten.

Met vriendelijke groet,

Zaur Sattarov
0540
V263109823

Iberostar Cala Barca is without a doubt a fantastic family resort! We love it! There’s nothing to not love! We have been three years running and are already booked for next May too! Staff 5* food 5* complex 5* entertainment team 5*
Huge shoutout to Dani! He makes everybody feel welcome! There’s always something going on! The place is beautiful! The fire show on a Tuesday night on the beach is my fav!
The resort has its own cove beach with a beach bar and restaurant! ! Canoes available to rent and a beautiful little setting! I literally cannot fault the place!
There’s 3 other restaurants too! But our fav is the large buffet restaurant, there’s just so much choice. So 4 restaurants in total. 2 shops. One more of a supermarket and the other gifts, clothes etc. In-between is the amazing ice cream parlour! Then a beautiful spa which offers lots of different treatments.
2 padel courts, a gym (indoor and outdoor!) Volleyball and football pitch!
A park, food trucks throughout the day. Plenty of pools (10) slash park for the little ones and a bouncing dome. Scuba diving. And much much more! BOOK IT!!!! You won’t regret it!

Super ambiance ,bonne humeur et sourire assuré grâce à l’équipe d’animation

This resort is the definition of “pay more or suffer.”

We spent thousands of dollars expecting a relaxing luxury vacation, but the reality was completely different. The entire resort is unbearably loud from morning to night. Music is blasting at the pools, near the restaurants, basically everywhere. If you actually want silence or a calm atmosphere, apparently that is reserved only for “premium” guests.

When I asked the staff where normal guests could relax quietly, they immediately tried to sell us another upgrade for around $70 extra PER DAY just to enter the peaceful areas. Imagine spending $3,500 on a vacation and still being told you need to pay extra just to escape the noise.

The whole business model feels manipulative. They intentionally make the standard experience uncomfortable so people feel forced into buying premium packages.

The difference in treatment between premium and regular guests is honestly embarrassing. If you are not premium, expect to feel invisible. Staff suddenly become much friendlier the moment they see a premium bracelet.

Another huge annoyance: nonstop pressure to buy their membership program. They bother you around the pool, interrupt your vacation, and even call your room early in the morning trying to push you into attending their sales presentation. Then if you actually consider buying into their system, they suddenly tell you nothing is available unless reservations were made years ago.

The pricing inside the resort is ridiculous too. Simple inflatable pool floats cost around $50 EACH. That’s not luxury pricing, that’s pure greed.

Also disappointing: the alcohol selection for standard guests is terrible. Cheap drinks, weak cocktails, low-end beer options… while premium guests get access to better brands. In a Mexican resort, not even having proper popular Mexican beers available for everyone is crazy.

The property itself has potential and could have been amazing, but management completely destroys the experience with constant money grabs and endless upselling. Instead of feeling welcomed, you feel like a walking wallet the entire time.

My sister, my mother and I were extremely impressed with our time here. We want to highlight the professional, efficient and expert service delivered by two members of staff in particular: Nikola and Aleksandra from the reception management team.

They swiftly and professionally dealt with our request to change rooms and they couldn’t have been nicer throughout. Both were incredibly approachable, friendly and made sure everything was sorted exactly as we needed.

It is thanks to these two outstanding team members that we would definitely recommend this hotel to others. Their care and attention have made our experience so far truly special. Thank you both for such brilliant support!

I would like to leave a review regarding my recent stay at the Iberostar Kuriat Palace Monastir, which was overall impeccable. I particularly appreciated the quality of the service and the attention of the staff, especially:
– Mr. Khaled at the reception, who promptly and professionally resolved an issue with the TV in my room
– The animation team, always friendly and welcoming
The all‑inclusive service was excellent, and I had no parking issues at all, which made the stay even more pleasant.
The only aspect that could be improved—especially for a five‑star hotel—is the Wi‑Fi connection in the rooms, which could be more stable and efficient.
Apart from that, my stay was very enjoyable and fully met my expectations.

We are staying at the Iberostar founty beach ,Agadir . Hotel is very clean and well presented. All the staff have been very friendly and welcoming. Food was great with plenty of choice as I only eat chicken and husband big meat eater and we both found plenty of choice to eat. Entertainment team are 5 star , they have provided great entertainment with quizzes and dance shows in the evening as well as plenty of entertainment throughout the day if you wish to take part poolside. Loved our stay here 5*****

Buena experiencia en general. Aunque al final tuvimos un episodio un poco desagradable, en seguida se pusieron en contacto con nosotros y nos lo resolvieron perfectamente

Avoid booking with Iberostar Hotels & Resorts / onlinetravel.io. Terrible customer service, terrible refund handling, and an absolutely exhausting experience when trying to resolve an issue. Once they take your money, getting proper support or a fair solution is incredibly difficult.

I would never book with this company again and would strongly advise others to stay away.

If I could rate Iberostar Waves in Majorca zero stars I would! I rarely leave negative reviews, but this was by far the worst customer service experience I’ve ever had at a hotel. From the moment we arrived, the staff was dismissive, unhelpful, and completely uninterested in resolving concerns. Simple questions were met with attitude, and any issues we brought up were either ignored or handled with little professionalism.

What was most disappointing was the lack of accountability and empathy. Hospitality should make guests feel welcomed and valued, but this experience did the exact opposite. Communication was poor, requests were not followed through on, and management seemed unwilling to address problems appropriately.

For the amount of money spent, I expected basic courtesy and customer care, neither of which were provided. Unfortunately, the negative experience overshadowed the entire stay. I would not recommend this hotel based on the level of service alone.

We stayed at Kantaoui Bay in Tunisia- best ever experience! The staff from reception, waiters, chefs, cleaners, bar attendants and lifeguards were amazing, friendly and very helpful. We also had an amazing tour guide Chafa who helped us book for quad biking at very affordable prices and was quite helpful and honest in explaining the currency exchange rates- the food was exceptionally tasty- so much variety and the drinks just kept coming. The rooms were very clean - we had an amazing week and are already planning our return

Hôtel très très moyen pour un 5 étoiles. Le restaurant et le personnel sont très satisfaisant. En dehors de cela. La musique autour de la piscine est insupportable. Si vous avez comme moi, le malheur d’être dans une chambre vue piscine avec supplément, vous aurez de la scène, musique, dance, latino toute la journée. Bonjour le repos. La salle des sports dispose d’équipement en très mauvaise qualité. Les deux vélos sont dysfonctionnels ne fonctionnent pas, j’ai passé mes deux semaines de vacances à leur dire qu’ils étaient cassées. Oui oui on s’en occupe monsieur et mon dernier jour de vacances rien n’était changé un séjour très cher et très décevant par rapport à l’hôtel Sentido par exemple si tu es juste à côté.