Iberostar Hotels & Resorts Avaliações 

Das Personal ist sehr freundlich und die Hotellage wirklich sehr gut. Leider ist das Essen nur hin und wieder auf 4-Sterne-Niveau, oft jedoch eher enttäuschend. Der Service im Hotel ist mangelhaft und lässt viele Wünsche offen. Besonders schlimm ist die Hygiene: Die Tische auf der Restaurantterrasse kleben, in den Pooltoiletten steht die Flüssigkeit mehrere Zentimeter hoch und tagsüber wird dort anscheinend gar nicht geputzt. Sehr unangenehm! Das Hotel ist generell sehr laut, es gibt kaum Möglichkeiten, mit der Familie eine ruhige Ecke zu finden. Das Verhältnis von Preis zu Leistung ist total überteuert; wir haben vier Sterne erwartet, jedoch maximal drei bekommen. Für mich steht fest: Ich kann Iberostar in keiner Weise weiterempfehlen und werde dieses Hotel künftig meiden

Will not use this company again, they offer deals online, when you actually look to book a stay the price is no different, emailed to her some sense, ended up with an agent trying to sell me a 9 night stay for nearly €14000, used to be good ,now just unhelpful and over priced

This company is a fake. They posted price that are not valid. On their sight the posted price was not available. When I called the company, they told me it was an invalid price, and they would not accommodate what was posted. Very frustrating.

J’ai séjourné à l’Iberostar Selection Kuriat Palace du 20 au 28 août 2025 avec ma famille (7 personnes, 2 chambres réservées). Après 12 heures de route depuis Sétif, nous sommes arrivés à 8h du matin et avons dû patienter plus de 7 heures dans le hall avant qu’une chambre nous soit attribuée, alors que d’autres clients arrivés après nous recevaient immédiatement leurs chambres.
La réservation mentionnait deux chambres côte à côte, mais nous avons finalement obtenu deux chambres éloignées (343 et 347). J’ai également assisté à une scène peu professionnelle où une secrétaire chuchotait à l’oreille du réceptionniste pour modifier l’attribution des chambres, ce qui a renforcé le sentiment d’un traitement injuste.
Au départ, j’ai dû insister pour qu’on m’aide avec les bagages, et malgré mes demandes, personne n’est monté. J’ai finalement dû demander à un agent sur place. Le tout sans aucun sourire, ni au revoir, ni la moindre marque d’attention, ce qui est inacceptable pour un hôtel 5 étoiles.
Je précise que je suis propriétaire d’un hôtel en Algérie et donc professionnel de l’hôtellerie : je connais les standards de ce secteur, et ce que j’ai constaté ici est très loin de ce qu’un établissement de ce standing doit offrir.
Je tiens à noter que les autres services (restauration, propreté, animation) étaient satisfaisants. Mais l’accueil, qui devrait être la vitrine d’un palace, mérite un 0/10. Client fidèle depuis trois ans, je pense malheureusement que ce sera ma dernière expérience dans cet établissement.

Abbiamo prenotato tramite un agenzia presso iberostar Cristina mallorca , al nostro arrivo domenica 30 ci viene comunicato che la camera non era matrimoniale e che con una differenza di 60 euro potevano spostarci al 5 piano in una stanza matrimoniale.
Peccato però che l’operatore (che parlava benissimo in italiano )non abbia specificato che 60 euro erano per notte , cosa che abbiamo scoperto alla nostra partenza al pagamento del saldo di circa 500 euro in più.
Una truffa.
Vergognosi.

Nie wieder – eine einzige Katastrophe!

Schon die Anreise war ein Desaster: Wir mussten 2,5 Stunden auf den Transferbus warten. Dadurch verpassten wir das Abendessen, das wir bezahlt hatten. An der Rezeption hieß es einfach nur: „Essen ist vorbei, gibt nichts mehr.“ Keine Lösung, kein Entgegenkommen.

Im Zimmer ging es weiter: Kein Wasser, der Wasserkocher verrostet, das Zimmer dreckig. Nach 10 Minuten waren unsere schwarzen Socken weiß vom Schmutz am Boden. Als „Familienzimmer“ verkauft – in Wahrheit ein winziges Doppelzimmer: Ein Doppelbett, ein Sofa, aber kein Bett für unser zweites Kind. Nach Reklamation stellte man uns ein rostiges Klappgestell mit Matratze hin, viel zu klein für ein Kind. Eine absolute Frechheit!

Versteckte Kosten überall! Für Wasser musste man zahlen, obwohl wir „All Inclusive“ gebucht hatten. Selbst Eis kostet extra! Abends wird der Wasserautomat abgestellt – und dann soll man dafür zahlen.

Am Pool lagen den ganzen Tag Essensreste und Müll herum, es wurde einfach nicht gereinigt. Hygienisch eine Katastrophe. Die Anlage wirkt zwar von außen schön, ist aber völlig sanierungsbedürftig.

Am Strand gibt es eine offene Tür, durch die fremde Leute einfach ins Hotel und den Pool kamen. Wir haben mehrfach reklamiert, aber nichts passierte.

Die Krönung: Kakerlaken im Erdgeschoss! Wir mussten das Zimmer wechseln und sollten dafür 100 EUR pro Nacht Aufpreis zahlen – obwohl es dasselbe Zimmer war, nur im 3. Stock.

Die Managerin ist jung, völlig unerfahren und überhaupt nicht an den Gästen interessiert. Viele andere Gäste haben sich ebenfalls beschwert – passiert ist nichts.

Fazit: Dieses Hotel ist eine Zumutung. Dreckig, unprofessionell, teuer und voller Mängel. Nie wieder Iberostar Playa del Muro!

We had a very disappointing experience with Iberostar Waves Paraíso Beach. For our trip from August 17 to 28, we received a clear quote and completed the payment through the “Complete your booking” process. To our surprise, the final booking ended up being August 19 to 29.

We only discovered this the day before departure and, after spending over 3 hours on the phone with the contact center, the only “solution” offered was to pay over €900 extra for just one night. This is unacceptable.

A hotel of this level should handle booking issues in a more professional and customer-friendly way. For us, it’s definitely never Iberostar again.

Re the innermost at de muro (Mallorca)
I have already reviewed this hotel once but here is an update:
I have now been diagnosed with salmonella colitis
This was caught at the hotel as we had not eaten or drunk elsewhere
This backs up our belief this was a sloppy hotel with dirty practice
DO NOT GO

At time of arrival my IHG DIAMOND status was not recognized neither the arrival bonus points were delivered. When asked if there was any chance to early check in due to be elegible to my status. The man at the reception Rafael
Replied me there was no chance as it is for everybody being very rude and impolite. Another check in agent came at the desk who told me the rooms were ready stating to be in a calm area. I left the luggage and went out and at my return I realized the rooms were equipped for people with disabilities, Anna Maria from the reception did not advise me at all at time of check in. Coming back to the reception I spoke to another man who told me there was no other space therefore I underlined a few days in advance I advised of my preferences one room with two beds and the other with king size bed. The man told me king side bed were available for suites only so I insisted saying I would have investigate on it and so he change approach allocating other rooms 2103 and 2105. I moved all entire personal effects by myself without being helped by a porter. I reported all this to a local manager ms Marina if I understood well and she simply replied there was just a simple misunderstanding. This is not acceptable and for sure I will write very bad review on all social media as well the IHG Website also reporting it directly to IHG DIAMOND customer care. I am an IHG member since 2000.

Our recent stay at Iberostar Waves Playa de Muro turned into a stressful and upsetting experience for our family. A cuddly toy belonging to my young son was mistakenly taken with the bed linen and never recovered. Despite raising the issue multiple times, including providing a photo and contact details, we were met with inconsistent communication, empty promises, and a complete lack of proactive effort.

We had to return to reception repeatedly just to get basic updates—most of which never came. No staff visited the laundry company to search for the toy, nor were we offered the address to go ourselves. The emotional impact on my son was immense, and the situation was handled with a clear lack of urgency or empathy.

To make matters worse, my mother and sister had an ant infestation in their room on arrival, had to wait far too long for a room change, and experienced ongoing issues with faulty key cards and a non-functioning “fast” check-in process.

At the end, the hotel’s idea of resolution was a discount on a future visit—completely tone-deaf, given the circumstances. Returning to the hotel isn’t an option, and such an offer ignored the time, stress, and emotional distress caused.

We booked this trip to relax as a family, not spend our time chasing down answers and being disappointed at every turn. I would strongly discourage families, especially those with young children, from booking this hotel.

They never answered the phone. One time I call they finally answered just to put me on hold for 20mins and then hang up. They denied my party refund we could not make it to our destination due to reasons beyond our control and wr had proof but still they told hopper the company we booked thru supposedly that they cannot provide us a refund and just took our whole $3445 dollars without service. Not even no remorse after I contacted their customer service via email. I will never book her again and i will never go thru hoppee ever again. Lesson learnt just wanted to get away from hard work and relax and enjoy. And that didn't happen and these 2 companies made things even worse by not having no remorse for the customers just want to take all our money. I even was ok with the penalty charge which was stated in the confimation email but thet still lied and denied our partial refund. This was Iberostar Waves Rose Hall Beach - All Inclusive
Rose Hall Beach Main Road, Montego Bay, Saint James, JM to be exact

Me alojo cada verano en el Iberostar waves playa de Muro desde hace casi 20 años. Creo que con eso lo digo todo. Ubicación única y servicio excepcional. Lo mejor: sus empleados. Espero que los cuiden igual que ellos a los clientes.

Jose Gonzalez Osma

I wish I could leave anything other than a one-star review, but our stay at Iberostar Lagos Algarve was not only unacceptable — it was deeply disturbing and traumatizing experience for rest of our lives.

We arrived shortly after midnight on July 11 with a confirmed reservation for July 11–19 due to our flight time. Knowing that the check-in starts at 3 PM and exhausted after hours of travel, we politely asked about the rate for early check-in. To stress here again -we didn’t request anything for free — we simply inquired about the price to access our room a few hours early.

After being quoted a higher rate of our daily reservation price, we told the staff that we would rest briefly in the lobby while we discuss about the options.

That’s when everything spiraled. The front desk staff aggressively told us to “pay the room price or leave the premises” denied us even a seat to rest, and within minutes — unbelievably — called the police on us (Furthermore, after our inquiry of this absurd escalation, desk staff told us that she consulted her manager and got the blessing of calling police to kick us out and denied us talking to manager saying -desk manager does not want to talk to you-).

This wasn’t a misunderstanding or communication breakdown. Our reservation was acknowledged on their system. We were confirmed guests, treated like intruders and forcibly removed in the middle of the night.

Eventually, police really arrived to the scene!!! Since we did not have any other options in the wee hours of the night at a foreign country, being threatened with a police arrest for sitting in the lobby of a hotel -for which we had a valid reservation- we decided to pay the price for the night and keep our ongoing reservation for the rest of the days, in order just not to ruin the rest of our vacation plans.

What followed during our stay was just as appalling: guest relations pressured us to sign a “disclaimer”, in exchange of a "room upgrade" (as a -sorry- for calling up the police in the midnight for registered guests) ,which, as their own representative admitted, was intended to prevent us from filing or publicizing any complaint — not to resolve anything.

After our departure, we explained everything in detail to corporate management per mail and gave Iberostar 5 business days to respond properly. They did not.
Instead of taking responsibility, they tried to frame the incident as a mere “service quality issue,” completely ignoring the gravity of having police called on registered guests simply for sitting in the hotel lobby.

To be transparent here again; issue is not about a compensation or whatsoever. It’s about basic human dignity and brand accountability.

No one deserves to be humiliated as a tourist in a foreign country just for sitting in the lobby of a hotel after long hours of travel.

We’ve now filed formal complaints with Portuguese tourism and consumer protection authorities, as well as German tourism and customer protection authorities as our country of residence.

Travelers, be warned and think even thrice before booking with this hotel: even with a valid reservation, you may be treated like an intruder in this hotel in your one-week vacation in a year.

And after all, Iberostar’s refusal to apologize or take meaningful corrective action says everything.

Details of the incident — including visual documentation — have already reached wider public channels and can be found with a quick search by those who wish to understand the full scope of this scandal.

#Iberostar, #IberostarLagosAlgarve, #HospitalityScandal

Our last holiday (!) experience at Iberostar Lagos Algarve was beyond unacceptable — it was deeply traumatizing and completely inhumane.

Having a confirmed reservation from July 11 to 19, and knowing that check-in starts at 3 PM that day, we arrived at the hotel shortly after midnight due to our early flight on July 11 (after hours of flights and ground transport) and politely asked the front desk about pricing options for accessing our room earlier if possible.

After being quoted with a higher rate than our booking price for the night, we told the desk staff that we would like to sit in the lobby for a few minutes to rest after long hours of transporation and calmly discuss our options.

Instead of being treated with even basic hospitality, after sitting a few mins in the lobby, we were aggressively told by desk staff either to “pay the room price or leave,” denied a seat, and then — shockingly — the police were called on us.

Can you imagine that? Desk personal called police to kick us out of the facility at the wee hours of the day, simply for the reason that tired hotel guests discussing about whether or not early check-in after hours of transportation to the hotel.

This was not a misunderstanding: we were registered guests, and the very same desk staff confirmed our reservation on booking screen.

The humiliation and psychological distress we experienced, as confirmed guests treated like intruders in the middle of the night, is hard to describe.

Eventually we decided to pay for the night (since we had no other option in the midnight of our first vacation day in a foreign country where police was called upon us) and stay for the rest of our reservation period.

Later during our stay, guest relations constantly pressured us to sign a disclaimer for a room upgrade (supposed to be saying sorry I guess for this scandal) which their own staff admitted that it was meant to prevent us from filing or publicizing a complaint.

Of course we did not sign that.

We gave the Iberostar corporate management 5 full business days to respond meaningfully after our departure. Instead, the only explanation we received was that this was a mere “service quality” issue — as if calling police on confirmed guests at midnight is a minor customer service glitch.

This is not a matter of compensation or booking error — it is a matter of basic human dignity and accountability.

Iberostar’s corporate response showed zero recognition of the trauma caused by their staff's horrible behavior.

We are now making this public and have filed complaints with the Portuguese tourism board and consumer protection agencies.

Final word; travelers, please think twice before booking with this hotel. Their desk staff can call police for you as if you are an intruder in the middle of the night, just for sitting in the lobby to think about your check-in options after hours of flight.

It was a dehumanizing and shocking experience— and no guest should ever be made to feel this way.

Details of the incident — including visual documentation — have already reached wider public channels and can be found with a quick search by those who wish to understand the full scope of this scandal.

#Iberostar, #IberostarLagosAlgarve, #HospitalityScandal.

Iberostar the club, una estafa! Cuando fui a hacer una reserva con mis supuestos "beneficios", resulta que habia un error en mi membresia y el titular estaba mal. Me pidieron que no reserve hasta que ellos solucionen el error en su sistema, y cuando lo solucionan, el precio subio abismalmente! Y nadie se hace cargo. No pude reservar por error de ellos, y ahora me sale mucho mas caro. Estafadores es poco.

On 15/10/24 I made a reservation with Iberostar Selection Eolia Djerba. Having stayed at the hotel the previous August I wanted my wife to enjoy her 60th birthday at this resort. 5 days before departure, 05/05/25, I was informed the hotel was not available and that we were being moved to the Royal Garden Hotel. This hotel turned out to be well below the standard of the Eolia and ruined this special occasion. During this stay we discovered that the Eolia hotel was under refurbishment and construction and had been closed since late 2024. Despite this we were given 5 days’ notice of the cancellation, which is quite unacceptable.
I opened a complaint with IHG on 15/06/25 which has not been acknowledged or replied to, despite sending a further request to Iberostar Contact Centre to remind them of the non reply.
To add insult to injury the hotel group did not add club points to my IHG membership.

I stayed at iberostar hotel in Palma. Great experience. Good customer service

EL MEJOR HOTEL DE SOUSSE TÚNEZ. THE BEST HOTEL IN SOUSSE, TUNISIA
Opinión sobre Iberostar Selection Diar El Andalous
Opinión escrita hace una semana
mediante dispositivo móvil
Hotel en Túnez.
En la costa de Sousa.
Maravilloso y lujoso hotel de 5 estrellas.

Muy buena ubicación para visitar lugares.

El hotel lo tiene todo: dos piscinas, Spa, la hermosa playa de agua azul turquesa.
Vayamos por partes:
El personal del hotel es muy amable, atento por parte de la dirección. El gerente se preocupa por cualquier problema que tengas, una excelente persona y muy cercana a los huéspedes.

Lo mismo que el señor Hassine asistente del Director General del hotel , habla español si tienes algún problema, siempre te ayuda y te lo soluciona de inmediato.
Trabajadores de recepción amables, atentos, siempre con una sonrisa, agradables, etc. etc.

Puedes cambiar moneda y el cambio te sale muy bien.

Camareros de bar y terraza de recepción de diez, trato también excelente, te hacen sentir de lujo y que no te falte de nada.
Muy muy lindas albercas, cómodas hamacas.
Durante el día tienes actividades con los animadores tienes actividades de todo tipo.

Los socorristas están muy atentos para que no os pase nada. Toda la zona muy controlada. Los socorristas recorren las piscinas, te sientes seguro.
La playa también tiene sus socorristas, su bar para tomar tus copas en la hermosa playa.

La Zona Prestige (yo tenía prestigio) está muy bien, tienes tu zona aparte para tomar el sol con su barra. El camarero Kamel es muy profesional, siempre atento para que no te pierdas nada.
La zona con dos jacuzzis, perfecta.

El SPA del hotel: las masajistas son muy profesionales porque no me dejo tocar por cualquiera y se nota que saben hacer muy bien su trabajo.
Tiene piscina cubierta, gimnasio con buenas máquinas, sauna, etc. El personal también es de diez.

Restaurantes: que buena la comida!!!!
Comida muy variada en el buffet del gran chef.
Diez restaurantes de temática tunecina o italiana. Que sabores, que presentación con los platos, todo excelente.

Hermosas habitaciones reformadas Si quieres tranquilidad, es mejor elegir una zona ajardinada.
Las chicas de limpieza son muy atentas y amables cada día, dejando tu habitación muy limpia y perfecta.

Por las noches tienes espectáculos muy variados y divertidos en la terraza del hotel o abajo en una sala.
También tienes tiendas de souvenirs, peluquerías, precios que están súper bien.
Gerentes de tienda amables, compré todo allí.

Zonas comunes: todos los días limpian las piscinas, las hamacas, los pisos de las terrazas, arreglan las palmeras, jardines….dejan todo impecable.
Seguridad del hotel muy profesional. En Túnez hay mucha seguridad, no he tenido miedo, al contrario súper seguro.
Podría decir muchas más cosas.
Es un gran hotel.
Con un personal maravilloso, Iberostar puede estar contento con el personal que tiene en Sousa.
Tengo muchas ganas de volver y repetir la experiencia.
¡¡¡Lo recomiendo 100X100!!!
Quiero nombrar a todos los trabajadores
Que siempre me hacen la estancia lo mejor de lo mejor posible.

GERENTE HOTEL
SALAH FENNICHE
ASISTENTES DEL DIRECTOR GENERAL
HASSINE SBIHA
MOHAMED EL GAYED

DIRECTORES RECEPCION
Marwen Jeghame
Guest service manager
IMED

RECEPCIÓN
MOHAMED HABLA ESPAÑOL
MARWEN
MUJER SALOUA SIMPÁTICA
SEÑOR HEDI
NABIL

BARMAN RECEPCIÓN MAÑANAS
SALEM
BARMAN RECEPCIÓN MAÑANAS
SAMIA
BARMAN PRESTIGE
KAMEL
SEGUNDO BARMAN PRESTIGE
RAOUF

MANAGER BAR RECEPCIÓN TARDES
LASSAD

RELACIONES PÚBLICAS
ABDEL AZIZ

PRIMER CHEF
LOTFI
SEGUNDO CHEF
MEHDI BEN SALAH
Dsillba
AYUDANTE CHEF DESAYUNADOS
SEIYD PDJ
CHEF RESTAURANTE ITALIANO Y TÚNEZINA
MOHAMED ISSAOUI
DIRECTOR RESTAURANTE
SEÑOR SAMEH BEN SAID

YOUR MANAJER RECEPCIÓN SPA
FATHIA
MASAJISTAS
ZAKIA
HOUDA

MUJER DE LIMPIEZA DE MI HABITACIÓN 333 TOTALMENTE REFORMA
SAIDA
Chahida
ENCARGADA DE LIMPIEZA HABITACIONES
BAKHTA

TRABAJADOR DE MANTENIMIENTO DEL CUIDADO DE JARDINES …..
MOHAMED
Y TODO EL EQUIPO.

CAMARERO RESTAURANTE ITALIANO
SAFOUAN
CAMARERO RESTAURANTE ITALIANO
HAMZA
CAMARERA RESTAURANTE ITALIANO
DHEKRA
ENCARGADO RESTÁURANTE NOCHE
BUFFET
SALIMA

Socorrista. Piscinas exteriores
KIM
AMIN
MOHAMED
HAMMOUDA

MANAGER BAR RECEPCIÓN TARDES
LASSAD

SERVICION HABITACIÓN COMIDA
FADHEL
ZIDANE

CAMAREROS DESAYUNO BOUFEET
AMEUR
MOHAMED ALI
MOATAZ
TAREK
CAMAREROS BARRA CERCA RECEPCION Y TERRAZA
CAMAREROS DE MAÑANA
GHAZI
SONIA
RAOUF
YASSINE
SAID
BILEL
SWAYAH
CAMAREROS CERCA RECEPCION Y TERRAZA TARDES
MED ALI
FATHI
CAMARERO Y BARMAN
HABLA ESPAÑOL
SEIF
JALEL

ANIMACIÓN
ZOUBA Y TODO EL EQUIPO

FOTÓGRAFO HOTEL
SAMIR

RECOGE EQUIPAJES PARA HABITACIONES
RACHED
ANÍS
NAOIFEL

MANTENIMIENTO JARDINES
HAMED
Y RESTO DE TRABAJADORES.

Y TODOS LOS TRABAJADORES DE TIENDAS HOTEL SOUVENIRS,JOYERÍA ETC ETC.

We stayed at Hercig Novi for a few days , this was the first time with Iberostar, the resort is in a stunning location in Montenegro. The resort was clean and well staffed. Room air con was good , lifts worked etc .. The drinks were good , there was only one restaurant option for meals but the food was good quality and the buffet had many options . There is one pool and one beach but no issues with space. The sea is stunning , if you have beach shoes bring them as it’s stones. Entertainment was good and also avoidable if it’s not your thing, definitely try the roof top bar in the evening . The hotel is in a bay surrounded by mountains and it’s on several levels with lots of steps!

We visited this hotel in June 2025 as a family group of five, including a baby, and we were shocked by the gap between what was advertised and the disturbing reality. This was supposed to be a relaxing family holiday at a five-star resort — instead, it was one of the most stressful experiences we’ve ever had.

Here are just some of the many serious issues we faced:

🔴 No baby or family facilities:
There were no baby changing rooms anywhere on the property — not even in the lobby or restaurants. We had to use a sofa in reception to change nappies. There were only four high chairs in the buffet, which serves a massive resort. We often had to hold the baby during meals or put them on a sofa.

🍽 Poor food quality and unhygienic conditions:
Only one restaurant was open for dinner. The food was stale, repetitive, and offered very limited vegetarian options. There were flies everywhere, no air conditioning in the dining area, and food often looked and tasted old (brown fruit, crusted-over sauces).

🛏 Room chaos and poor maintenance:
Despite booking two villas near each other, we were split across the resort and given rooms in an inaccessible building with long walks and stairs — we had a pram. When we finally got the villas we paid for, they had no towels, no working fridge, no shower gel, and no toothbrushes. It took over 24 hours to get basic toiletries.

🪳 Serious hygiene issues:
We found multiple cockroaches in our villa. When we reported it, no one came, and we had to try and sleep with them trapped under cups. The pool was slimy with green algae, and the beach was full of camel droppings that were never cleaned. It was genuinely unsafe and unsanitary.

👎 Staff behaviour and service:
We were routinely ignored when asking for help. In the buffet, when we asked for a napkin or glass, staff either walked away, ignored us, or said “okay” and never returned. When we raised serious issues, the receptionist said, “I don’t care, I’m busy.”
There was no staff support around the pool — we had to drag sunbeds ourselves under umbrellas.

🚫 Distressing checkout:
On the final day, they blocked our transfer from leaving the property and tried to take our luggage until we paid a “tax.” We were in tears, begging to leave so we wouldn’t miss our flight. The coach was delayed nearly 40 minutes because of this, and we were forced to run through the airport with a baby.

This hotel is not affiliated with Iberostar despite appearing as such when we booked. It was a chaotic, unsafe, and miserable experience — nothing like what was promised.

Avoid this hotel at all costs, especially if travelling with children.