On this side are finely a lot of scammers, one oft them are Brax3 - 7 Months a go i pay 380 € and i never get this Phone every month there promises to send it out soon, so I contacted the so called... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Werde Indiegogo auch nie mehr berücksichtigen. 1. automatischer Abzug einer "Spende" beim unterstützen eines Projekts. 2. Keinerlei Support, dafür massenhaft Spam. Hab vor 2 Monaten ein Produkt v... Ver mais
A empresa respondeu
I've been scammed by 2 projects on Indiegogo. These weren’t a case of "campaign encounters difficulties and is unable to deliver", they lied from start to finish and kept assuring us that the products... Ver mais
I am incredibly frustrated with my experience on this platform. I backed a project, never received my order, and have been completely ghosted by the campaign creator. Backed a campaign for the M... Ver mais
Detalhes da empresa
Escrito pela empresa
IndieGoGo is a collaborative way to fund ideas. Founded on the principles of opportunity, transparency, choice, and action, IndieGoGo launched in 2008 to provide any idea (creative, cause or entrepreneurial) the tools and process to raise money, offer perks and keep 100% ownership.
Informações de contato
965 Mission Street, 6FL, 94103, San Francisco, Estados Unidos
- support@indiegogo.com
- www.indiegogo.com
1,2
Muito Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 14% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Indiegogo is a platform that DOES NOT protect backers.
Indiegogo is a platform that DOES NOT protect backers.
I supported the campaign "Bowio 2.0: Light Up Your Reading" in April 2024. After nearly a year of missed deadlines and evasive communication from the creator, I demanded transparency and a concrete delivery plan. My request was completely ignored.
Without my explicit consent, the creator processed a unilateral refund that I never requested. Indiegogo not only allowed this arbitrary action, but also washed its hands of any responsibility.
Indiegogo does not supervise or enforce even basic standards for campaigns. They simply act as passive hosts, allowing creators to break deadlines, delivery commitments, and agreements with total impunity.
This experience proves that Indiegogo is NOT a trustworthy platform for those expecting seriousness and respect as backers. Once you give your money, you are completely exposed, with no real guarantee of fulfillment and no effective intervention from the platform.
I strongly discourage using Indiegogo to support any project. There is no trust. There is no protection. There is no accountability.
27 de abril de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear Francisco,
We’re sorry to hear that you haven’t received your perk and instead received a refund from this campaigner.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter.
Horrible People
They are a bunch of scammer. They give an option to donate when paying for products, but they don't tell you are donating to them and not the campaign you are backing.
They also took 18x the amount I thought I was donating. I immediately emailed them and spoke to a person called Shannen to address the issue, which was a day after the unconsented withdrawal. After weeks of messimg me around they said the time for a refund had now expired. It baffles me how someone so brainless can keep their job....weeks of emails backward and forward and still can't answer simple straight forward question "how much was this 'donation' for?
16 de março de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear Jyoti,
Thank you for sharing your concerns about our customer support. We understand how essential effective communication is for our backers, and we genuinely want to help. However, I was unable to gather enough details from your post to fully address your issue.
Please reach out to our support team at indiegogo.com/support using the email address linked to your Indiegogo account. They are here to assist you and provide the support you need.
Thank you for bringing this to our attention.
Gør alt hvad de kan for at svindtel dig…
Gør alt hvad de kan for at svindtel dig til at betale dem en "tip" for deres service. Havde fravalgt at tippe dem undervejs i provessen og så lige til sidst bliver der bare lagt en 50USD på som tipping uden det nævnes af dem.
Bliver helt tydeligt lagt på på et tidspunkt hvor det ikke forventes og andre beløb også kommer på så det nemt går under radaren. En hurtig google søgning viser jeg ikke er den eneste der røg i den fælde
18 de abril de 2025
Avaliação não solicitada
Resposta da Indiegogo
Kære Rasmus,
Tak fordi du deler dine tanker om Indiegogos tipfunktion.
Når du tilføjer et tip til din transaktion, støtter du Indiegogo direkte og hjælper os med at fremme vores mission om at styrke innovatører gennem fællesskabsdrevet finansiering. Vi er stolte af at tilbyde en lavprisplatform, der giver skabere adgang til de ressourcer, de har brug for for at føre deres ideer ud i livet. Vores platformsgebyr forbliver på 5 %, en sats, der ikke har ændret sig i over 15 år. Tips hjælper os med at vedligeholde vores platform, tilbyde enestående kundeservice og investere i teknologi, der forbedrer oplevelsen for både innovatører og bagmænd.
Drikkepenge er helt valgfri - du kan indstille drikkepengebeløbet til $0, hvis du foretrækker det. Derudover kan du til enhver tid anmode om en refusion for dit tip, og det vil ikke påvirke dit bidrag til kampagnen. For at få hjælp bedes du kontakte vores supportteam på indiegogo.com/contact.
Vi sætter pris på din feedback og tak fordi du er en værdsat del af Indiegogo-fællesskabet!
Zeer frauduleuze campagnes zonder ingrijpen Indiegogo
Indiegogo doet helemaal niets aan scam projecten.
De pagina's worden niet down gehaald en ook bij live projecten waar een scam duidelijk zichbaar is (afbeelding van bv aliexpress geript) wordt niet ingegrepen. Als je pech hebt, is het zelf een "getipte" campagne.
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Indiegogo
Beste Rob,
We begrijpen uw frustraties over de handhaving van onze Servicevoorwaarden en willen u ervan verzekeren dat we deze zaken serieus nemen. Ons team werkt hard aan het beoordelen van campagnes en het handhaven van ons beleid om een veilige omgeving voor alle gebruikers te creëren. Als u specifieke zorgen heeft over een campagne of denkt dat er een schending heeft plaatsgevonden, neem dan rechtstreeks contact met ons op via indiegogo.com/support. Uw feedback is cruciaal om de integriteit van ons platform te behouden en we waarderen uw waakzaamheid om deze problemen onder onze aandacht te brengen.
THEY CHARGED ME 7 TIMES
THEY CHARGED ME 7 TIMES FOR THE SAME DONATION. I meant to donate $50 to my friend's film crowdfund, each time I clicked submit it said "couldn't verify card information" so I kept clicking. I log in to my credit card account and low and behold Indiegogo charged me SEVEN times using this deceitful tactic. I will be suing under consumer protection laws. Will NEVER use Indiegogo as a backer or campaigner. SCAM. FRAUD. DO NOT USE.
17 de abril de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear Pharaji,
We’re sorry to hear about your experience, and we understand your frustration. Unfortunately, we weren't able to locate your account or contributions based on your Trustpilot review.
If you could please contact us using the email address associated with your Indiegogo account at www.indiegogo.com/contact, that would be helpful. Filling out the form will ensure your message goes directly to our User Operations Team, who will assist you further.
We appreciate your feedback and thank you for being part of our community.
READ THIS BEFORE THINKING ABOUT USING INDIEGOGO
DO NOT BUY FROM HERE
they are a bunch of con-artists strategically twisting their words in an attempt to make you “donate” to them. READ IT VERY CAREFULLY, they don’t even reply to support inquiries and you have to wait multiple weeks for an automated response. YOU WILL NEVER RECEIVE YOUR ITEM so do not fall for it.
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear Louis,
We’re sorry to hear that you haven’t received your perk yet. We understand that this is frustrating.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter.
They support scams
They support scams. When reported, they do nothing about it. There's a clear difference between a scam and products facing development challenges but indiegogo doesn't care. Even worse, they say a "project is under review" but they just slap it on there to make people think they're doing something when they clearly aren't. They have all the information of scammers but do not help the backers. Stay away from Indiegogo unless you like gambling.
1 de junho de 2024
Avaliação não solicitada
Resposta da Indiegogo
Dear Ken,
We share your concern about scams and want to assure you that we are dedicated to protecting our backers. Scammers undermine the hard work of genuine entrepreneurs, and we do everything we can to identify and eliminate them from our platform.
Crowdfunding inherently involves risk, especially for projects that may not reach fruition, which is why we provide features like product stages and Trust Proven badges to help backers make informed decisions. Our goal is to facilitate innovation and create a community where backers can support new ideas and empower creators to bring their visions to life. Scammers have no place in our mission.
Repère d'arnaqueur
Je me suis fais arnaquer que dire de plus, de toute comme le dit indiegogo ils sont pas responsable des projet et des propriétaires de projet sans scrupuleux. On se fait arnaquer c'est entièrement notre faute.
Peut être il y a quelque "vrai projet" mais je n'y retournerais plus. Je garderais mon argent pour acheter de vrai produit en magasin ou sur des site de vente en ligne quand les produits voit le jour. Au moins j'aurais un produit réel en main ou au moins une garantie si je ne le reçois jamais. Quitte à payer plus cher ( et encore c'est pas dit que je payerais plus cher au final que les promesses des propriétaires de projet qui redemande des frais d'envoie etc.. pour mille et une excuse)
15 de setembro de 2024
Avaliação não solicitada
Resposta da Indiegogo
Cher client,
Nous prenons vos préoccupations concernant les escroqueries au sérieux et tenons à souligner que notre priorité est de protéger les contributeurs, et non de favoriser les comportements malhonnêtes. Les escrocs nuisent non seulement aux contributeurs, mais aussi à notre réputation. Nous nous engageons à les identifier et à les éliminer afin de garantir la sécurité de notre plateforme.
Nous sommes également conscients que certaines situations, où les entrepreneurs rencontrent des difficultés ou ne communiquent pas efficacement, peuvent être perçues comme des escroqueries. Pour y remédier, nous demandons aux responsables de campagne de fournir des mises à jour mensuelles afin de garantir que les contributeurs restent informés.
Conscients des risques inhérents au financement participatif, nous proposons des outils tels que les étapes de production et les badges « Trust Proven » pour aider les contributeurs à prendre des décisions éclairées. Notre mission est de favoriser l'innovation au sein d'une communauté solidaire, et votre confiance est essentielle à cet effet.
Si vous avez des préoccupations spécifiques concernant une campagne, n'hésitez pas à nous contacter sur indiegogo.com/support. Vos commentaires sont essentiels pour nous aider à maintenir l'intégrité de notre plateforme, et nous vous remercions de votre vigilance à cet égard.
----------
Dear Client,
We take your concerns about scams seriously and want to emphasize that our priority is protecting backers, not enabling dishonest behavior. Scammers harm not just backers but also damage our reputation, and we are dedicated to identifying and removing them to maintain a safe platform.
We also recognize that some situations, where entrepreneurs encounter challenges or fail to communicate effectively, can be perceived as scams. To address this, we require campaigners to provide monthly updates, ensuring that backers stay informed.
Understanding that crowdfunding carries inherent risks, we offer tools like product stages and Trust Proven badges to help backers make informed decisions. Our mission is to foster innovation within a supportive community, and your trust is vital to that effort.
If you have specific concerns about a campaign, please reach out to us at indiegogo.com/support. Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your vigilance in these matters.
Zectron Bike
I wrote a bad feedback about Indiegogo. I specified very clearly that, after problems with Zectron Bikes, I sent dozens of emails to Zectron and then to Indiegogo but they (neither Zectron or Indiegogo) NEVER got back to me. As reply on this previous feedback they wrote: Please contact the campaign owner or us. UNBELIEVABLE. This is like an horror movie. You are scam.
After this answer that everybody can read here below, everyone can confirm that there are only words and words: I do not see any proposal to solve the situation with ZECTRON Bike I was referring to. I also wrote to your Customer Service hundreds of times but you DO NOT ANSWER AT ALL. So, the problem is still there. This bike Company disappeared, you got my money and I cannot solve the technical problems to my bike. Without a solution (refund or solution to the technical problems) I confirm every single word on my feedback. You invite bad companies to use your portal to take money from backers and leave them without a solution. You deserve a legal action.
28 de março de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear Paolo,
We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community.
We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners.
Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission.
Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.
Would give them a zero if I could.
Would give them a zero if I could.
Indiegogo support scam artists scamming money through fake campaigns. Don't give them your money in the hope you get a product. Just buy from proven companies and save the headache.
Indiegogo don't have any support. If you try to contact them you are put in a loop with them perpetually asking you to sign in.
Disgusting.
1 de abril de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear GC,
We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community.
We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners.
Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission.
If you have specific concerns about a campaign, please contact us directly at indiegogo.com/support. Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.
Indiegogo = Highway Robbery
Indiegogo has NOT DELIVERED the only major contribution ($1000) which my dear friend’s campaign received (thus they are taking the lion's share, only giving him $200). They took the money from the primary contributor's account, claiming that they are "currently pending review by the Trust & Safety team"
(for their information, individual contributor number is 38387757)
Problem? The contributor has not received ANY message from them.
And now they are not responding to any messages to them complaining about it. I sincerely hope Indiegogo settles this matter promptly (it’s preferable that they return the money promptly to my friend’s contributor's account AND notify him that it's been returned) and this is the only complaint I need to write . . . and not the dozens of complaints I (and a veritable ARMY OF FELLOW WRITERS!) will write if they allow this injustice to remain unrectified.
24 de março de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear Cedar,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about this frustrating experience.
For privacy reasons, we will reach out to your friend off of Trustpilot regarding the issue. We have sent an email to their Indiegogo account email address; please refer to reference #1853154 for more details.
Thank you for your patience and understanding.
SCAMS ABOUND
Was a backer to a campaign that kept being pushed back and the excuses kept getting lamer and lamer.
Tried contact Indiegogo support to let them know this was approaching scam like status, but website puts you in a perpetual loop. Campain won't respond, Can't even send Indiegogo a message.
STAY AWAY!
31 de março de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear Michael,
We understand that a delay in receiving your perk can be quite disappointing, and we appreciate you bringing this to our attention.
It’s important to note that the responsibility for delivering perks lies with the campaigner. To resolve this issue, we recommend reaching out to them directly. If you’re unsure how to contact the campaigner or need any assistance, please let us know. You can reach us at support@indiegogo.com using the email address associated with your Indiegogo account. Our User Operations Team is ready to support you.
Thank you for your understanding, and we hope you receive your perk soon.
Finger weg, als Förderer kann man nur Geld verlieren
Habe als Förderer bei einer Campagne für einen Beamer Geld gegeben. Den Beamer habe ich, wie viele Andere, nie erhalten. Während der Campagne gab es den Baemerr dann bei Aliexpress für weniger Geld.
Nach Ihrer Aufforderung habe ich mich an den Kundenservice gewandt, das ist nun ein paar Wochen her. Bis jetzt keine Antwort und nichts. Das ist sehr enttäuschend.
Daher wirklich FINGER WEG, hier ist das GELD einfach nur VERLOREN... :-(
31 de dezembro de 2024
Avaliação não solicitada
Resposta da Indiegogo
Liebe Daniela,
Vielen Dank, dass Sie sich an Indiegogo gewandt haben. Wir bedauern Ihre Enttäuschung. Leider konnten wir Ihr(e) Konto(s) oder Ihre(n) Beitrag(e) anhand Ihrer Trustpilot-Bewertung nicht finden.
Bitte kontaktieren Sie uns über die mit Ihrem Indiegogo-Konto verknüpfte E-Mail-Adresse unter www.indiegogo.com/contact. Durch Ausfüllen dieses Formulars wird eine E-Mail an unser User Operations Team gesendet, das Ihnen gerne weiterhilft.
Vielen Dank für Ihre Teilnahme an unserer Community und Ihr wertvolles Feedback.
----------
Dear Daniela,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
No Trust, only Scam. Avoid Indiegogo and run!
Hallo,
um eine generische Antwort vom Indiegogo "Support"-Team vorzubeugen.
Es geht um diese Kampagne:
indiegogo. com /projects/neo-ps1-ultra-short-throw-smart-projector/x/37896587#/
Neo PS1: Ultra-Short Throw Smart Projector
Was ist das Problem:
Die Kampagne und die "Inhaber" sind seit fünf Monat verstummt. Der Refund Prozess wurde nie angestoßen und Indiegogo versteckt sich hinter seinem "Trust&User"-Team, dass eigentlich wieder auf den Inhaber verweißt.
Nur sind die Kontaktdaten und auch Inhalte + Webseite verschwunden. Allein die Kampagne-Seite von Indiegogo ist noch existent und das war es.
Statt den Fall an die Polizei zu geben, sollen die Backer sich mit dem Inhaber auseinander setzen.
Damit ist das ganze Crowdfunding-Plattform- und "Trust"-System unterminiert.
Mein persönliches Fazit:
Avoid Indiegogo and run!
Update:
Nun hat sich Indiegogo entscheiden die Kampagnen-Seite zu entfernen und auch in meinem Profil ist auch keinerlei Eintrag mehr zu finden...
31 de outubro de 2024
Avaliação não solicitada
Resposta da Indiegogo
Lieber Arne,
Wir verstehen Ihre Bedenken bezüglich dieser Kampagne und versichern Ihnen, dass wir sie aktiv prüfen, um festzustellen, ob sie gegen unsere Nutzungsbedingungen verstößt, und gegebenenfalls die notwendigen Maßnahmen ergreifen werden.
Unser Team ist bestrebt, unseren Unterstützern und Aktivisten eine sichere und vertrauenswürdige Plattform zu bieten. Wir danken Ihnen für Ihre Aufmerksamkeit und Ihren Hinweis. Bei weiteren Informationen oder konkreten Anliegen können Sie uns gerne unter indiegogo.com/support kontaktieren.
----------
Dear Arne,
We understand your concerns regarding this campaign, and we want to assure you that we are actively reviewing it to determine if it is in violation of our terms of use, and if so to take the necessary actions.
Our team is committed to maintaining a safe and trustworthy platform for our backers and campaigners. We appreciate your vigilance in bringing this to our attention. If you have any further information or specific concerns to share, please feel free to reach out to us at indiegogo.com/support.
Indiegogo n'apporte aucun soutien
Je suis d'accord avec beaucoup de commentaires, indiegogo se défausse complément en cas de problèmes... ils récoltent uniquement leur com et après, aucun SAV ! J'ai participé à une campagne fin 2023 (newtralchair)... et depuis plus aucune nouvelle, l'argent a été débité mais impossible d'avoir ni le produit, ni un remboursement. Le vendeur nous ballade en inventant des fausses excuses.
Et évidemment, aucun support d'indiegogo... lorsqu'on les contacts, c'est pas de leur faute ! Aucun soutien, aucune procédure, aucune aide... c'est franchement limite de l'arnaque. Faite donc très attention avant d'investir car vous n'aurez aucun soutien de cette plateforme en cas de problèmes.
19 de março de 2025
Avaliação não solicitada
Resposta da Indiegogo
Cher Vincent,
Nous comprenons vos inquiétudes concernant les escroqueries et tenons à préciser que notre priorité est de protéger les contributeurs, et non de favoriser les comportements malhonnêtes. Les escrocs ne se contentent pas de vous voler votre argent, ils nous volent aussi notre argent en portant gravement atteinte à notre réputation. Nous nous engageons à identifier et à exclure activement ces individus de notre plateforme afin de maintenir un environnement sûr et fiable pour notre communauté.
Nous sommes également conscients que certaines situations, souvent qualifiées d'escroqueries, peuvent survenir lorsqu'un entrepreneur rencontre des difficultés, prend du retard ou ne communique pas efficacement avec ses contributeurs. Nous comprenons l'appréhension des contributeurs et utilisons le terme « escroquerie » dans ces cas-là. Il est inacceptable qu'une campagne cesse de communiquer, c'est pourquoi nous exigeons des mises à jour mensuelles de la part des contributeurs.
Le financement participatif comportant des risques inhérents, nous proposons des outils tels que les étapes de production et les badges « Trust Proven » pour aider les contributeurs à évaluer et à gérer leurs risques. Notre priorité est de favoriser l'innovation et une communauté solidaire. Nous croyons qu'il est important de donner aux contributeurs les moyens de s'engager dans de nouvelles idées, et votre confiance est essentielle à cette mission.
Si vous avez des préoccupations spécifiques concernant une campagne, veuillez nous contacter directement sur indiegogo.com/support. Vos commentaires sont essentiels pour nous aider à préserver l'intégrité de notre plateforme, et nous vous remercions de votre diligence à nous signaler ces problèmes.
-----------
Dear Vincent,
We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community.
We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners.
Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission.
If you have specific concerns about a campaign, please contact us directly at indiegogo.com/support. Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.
Inadequate reply
Dear Indiegogo
Thank you for replying eventually, I am afraid that is clear from your reply that you are no further forward in showing any evidence of candor about this scam campaign. You claim that you are not sure which one I am referring too - How many scam campaigns are you dealing with?. My name is provided and it is not a common one.
You have not come forward with the outcome of your investigation and you advise me to reach out- though you do not respond to my direct messages.
This is about the neo PS1: Ultra-Short Throw Smart Projector ; Just for other users to be aware for fairness. I have paid over 900USD for 2 projectors and delivery- You have re-imbursed other contributors who claimed directly or through credit card charge back. I that other users will be weary of the level of support & honesty provided.
1 de março de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear Naguib,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk.
For privacy reasons, we will reach out to you off of Trustpilot regarding your issue. We have sent an email to your Indiegogo account email address; please refer to reference #1851270 for more details.
Thank you for your patience and understanding.
WHERE ARE MY DONATIONS?! I have launched a campaign and sent…
I have launched a campaign and sent emails weeks ago to update banking information that Indigogo has refused to respond to. Now it looks like I will have to tell my backers to dispute their donations with their banks because the website seems to be unlawfully holding onto my donation funds. How is this site still up? Will certainly be reporting this.
A Ross
12 de março de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear Ä Ross,
We’re sorry to hear about your experience, and we understand your frustration. Unfortunately, we weren't able to locate your account or campaign based on your Trustpilot review.
If you could please contact us using the email address associated with your Indiegogo account at www.indiegogo.com/contact, that would be helpful. Filling out the form will ensure your message goes directly to our User Operations Team, who will assist you further.
We appreciate your feedback and thank you for being part of our community.
Indiegogo continues to be horrible
Indiegogo is a horrible, selfish company- stay away! I mistakenly tipped 200.00 and meant to tip 2.00. I reached out within 1 minute of making this error and heard nothing back. I tried again- still nothing. I initiated a dispute with my credit card company and it wasn’t until then that they responded to my email. I was told that if I withdraw the dispute they would refund me. When I did so I was told that the matter had to be escalated. Since then NO RESPONSE and I have emailed them so many times. Dishonest, selfish company with no morals.
Update: Indiegogo continues to blatantly lie. In their response to me regarding my initial review they indicated that a request for a refund of a tip can be requested at any time. Since then I have been told twice that it is being escalated. This has been occurring for a month. Do yourself a favor and stay away from Indiegogo! The response that was sent from them:
Reply from Indiegogo
3 days ago
“Dear Wendy,
Thank you for sharing your thoughts on Indiegogo's tipping feature. We’re sorry to hear about your disappointing experience.
When you add a tip to your transaction, you’re supporting Indiegogo directly and helping us further our mission of empowering innovators through community-driven funding. We’re proud to provide a low-cost platform that allows creators to access the resources they need to bring their ideas to life. Our platform fee remains at 5%, a rate that has not changed in over 15 years. Tips help us maintain our platform, offer exceptional customer service, and invest in technology that enhances the experience for both Innovators and Backers.
Tipping is completely optional—you can set the tip amount to $0 if you prefer. Additionally, you can request a refund for your tip at any time, and it will not affect your contribution to the campaign. For assistance, please reach out to our support team.
We appreciate your feedback and thank you for being a valued part of the Indiegogo community!”
LIES LIES LIES
8 de março de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear Wendy,
Thank you for bringing your concerns to our attention. Based on the details you’ve provided in this post, we were able to locate your support conversation and have sent an email to your Indiegogo account email address. Please check there for specific information regarding the issue you've experienced. We appreciate your patience as we work to resolve your concerns.
Fraudulent companies such as UZE
I have contributed in this website earlier and have received the products. But with contribution to firm called UZE, they took additional shipment charges (35 eur) apart from contribution (150 eur). The company is selling the products on their website but they are frauding it to contributors in indiegogo, it’s a open platform for fraud as there is no way to stop the scam. Just take people money, build and sell in website, but don’t send product one who contributed for project as backers. Such scam this is.
4 de agosto de 2024
Avaliação não solicitada
Resposta da Indiegogo
Dear Manjunath,
We’re sorry to hear that you haven’t received your perk yet. We understand that this is frustrating.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter.
They just simple don't care about the…
They just simple don't care about the campaigns, allowing spammers to get more, not answering questions, not getting back to you with answers.. Platform to receive money from backers and do nothing.
For sure stay away!
It is nice that in reply i can see request to contact you, i did it like 10times, each request was logged in your zen-desk, and then closed without any reply! And right now I am not even able to see those request in zen-desk, most probably my account there is somehow blocked.. I have mentioned that would be nice to write me at least something before closing the ticket, but no, it is always same, no response and request closed, and now i am even not able to see those...
So my conclusion is, that you have your money, and does not take care about backers at all.. Your choise, no problem with that, but for sure, I am done with Indiegogo for anything else in future ;) and would recommend that for all users.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Indiegogo
Dear Tomas,
We’re sorry to hear that you haven’t received your perk yet. We understand that this is frustrating.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter.
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