Jessica and Mat are both incredible. We receive clear instructions for work and it’s been great to have contact with Jessica and Mat. We always communicate via email so there is brilliant interaction... Ver mais
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Veja o que dizem as avaliações
I worked with Abid while coordinating Innovus’ involvement in a recent Building Safety event and had a really good experience. He stepped in partway through and quickly got up to speed, checking... Ver mais
A empresa respondeu
Having been through a number of Framework tenders it was good to have an assigned contact from the start of the process. Jessica Hodge was on hand at all times to walk us through the experience and p... Ver mais
A empresa respondeu
I've been working with Mat Price for a while now and he's definitely not afraid of taking on a challenge to get subsidiary company sites to pay their suppliers. It's awful that it has to come to usin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Innovus delivers market-leading services and expertise to the property sector. With over 25 years of industry experience, we have become an established, trusted partner to a range of businesses, including FTSE 100 companies, national property developers, institutional investors, and property management companies. With dedicated teams in Business Services, Building Solutions, Asset Management, and Facilities Management, we are here to support your business in achieving its goals. We pride ourselves on delivering simple solutions to complex problems.
Informações de contato
11 Queensway, BH25 5NR, New Milton, Reino Unido
- www.innovus.co.uk
4,6
Excelente
428 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great communication and quick turn…
Great communication and quick turn around time.
23 de março de 2026
Resposta da Innovus
Thank you for your lovely review, it really means a lot to us. We look forward to working with you again!
I can only express my gratitude for…
I can only express my gratitude for working with Innovus. They are punctual and reliable in dealing with management affairs, yet flexible whenever it is possible and reasonable to be so.
23 de março de 2026
Resposta da Innovus
Thank you so much for your wonderful review, it really does mean a lot to us all. We look forward to continuing to work with you!
Luke was very helpful and polite
23 de março de 2026
Resposta da Innovus
Thank you for your kind words, they really mean a lot to us. We look forward to working with you again!
This company have such an appalling…
This company have such an appalling misleading and unhelpful site/website. As someone who is registered with them I cannot access my account and when I receive a password to renter my account it doesn't work....
20 de março de 2026
Resposta da Innovus
Thank you for your review and comments. We are sorry to hear you have had difficulty accessing your account and we apologise for any frustration this has caused. We would like to help resolve this for you so please do not hesitate to contact us directly at generalenquiries@innovus.co.uk and we will do our best to assist.
Customer service excellent
Customer service excellent. Issue resolved quickly and efficiently.
19 de março de 2026
Resposta da Innovus
Thank you for your great review, it really means a lot to us. We look forward to working with you again!
Provided the information requested very…
Provided the information requested very quickly, with no gee
11 de março de 2026
Resposta da Innovus
Thank you for your review, it really means a lot to us. We look forward to working with you again!
Erhan carried out my fire door…
Erhan carried out my fire door inspection and made me fully understand the fire regulations and procedures and changes that would need to be done to protect us in the property.
18 de março de 2026
Avaliação não solicitada
Resposta da Innovus
Thank you for your wonderful review, it really means a lot to us. We are so pleased you had a great experience and we look forward to working with you again!
Really friendly staff- both times I’ve…
Really friendly staff- both times I’ve called, they have been helpful
16 de março de 2026
Resposta da Innovus
Thank you for your kind words, they really do mean a lot to us. We look forward to speaking with you again!
Phone calls always answered…
Phone calls always answered promptly..not kept on hold ....well done innovus! .
16 de março de 2026
Resposta da Innovus
Thank you so much, this really does mean a lot to us all. We look forward to speaking with you again!
Fire door inspection recently carried…
Fire door inspection recently carried out by Erhan.
Very professional and personable service with good information on what he’s checking and what to keep an eye on.
Also did it last year to the same service level. Would recommend.
16 de março de 2026
Avaliação não solicitada
Resposta da Innovus
Thank you for your lovely review, it really means a lot to us. We are so pleased you would recommend us and we look forward to working with you again!
Samantha has been so helpful
Samantha has been so helpful. She is patient and thoughtful.
I tried to verify my Identity and was so frustrated as kept failed.
Sam
Tried to explained in every step and we finally came
To a success.
I m
Impressed
By her persistence and patience
To
Make this come real.
Tks Sam
Angela
12 de março de 2026
Avaliação não solicitada
Resposta da Innovus
Thank you for your feedback. We're really pleased to hear Samantha was able to support you through the process and help get everything sorted in the end.
Bad letter heading
You should really putyour phone number on correspondence if you want a response
13 de março de 2026
Resposta da Innovus
Thank you for your feedback. We understand your frustration and appreciate you raising this. If you would like us to look into this further, please contact us at generalenquiries@innovus.co.uk and we will be happy to help.
Great communication from Lily Tingle
Assisted me with getting ID verification code for Companies House for the management company of which I’m a resident director for the apartment building in which I own.
I had issues with the free online service offered on government website when it fell over during the final stages of verification. This meant I had to utilise an accountancy firm to verify my ID and address to generate verification code for Companies House.
Lily Tingle was exceptional in providing prompt communication and swift responses to all of my communication.
13 de março de 2026
Avaliação não solicitada
Resposta da Innovus
Thank you for your feedback. We're pleased to hear Lily was able to support you and keep things moving when you needed help.
good customer service
13 de março de 2026
Resposta da Innovus
Thank you for your feedback. We're pleased to hear you were happy with the service you received.
Helped me sort out monthly payments so…
Helped me sort out monthly payments so that my ADHD traits of forgetting to pay upon receipt of the yearly bill isn't an issue.
Confirmed I'm on track with my payments, and were kind to me when I explained my difficulties one year ago and again today when I had lost my portal log in details.
12 de março de 2026
Resposta da Innovus
Thank you for your feedback. We're really pleased to hear the team was able to help you get everything set up in a way that works better for you, and support you again with your portal access.
Resposta da Innovus
Thank you for your feedback. We're pleased to hear you were happy with the service you received.
Financial Enquiry
Emma listened to what was said and was very efficient in dealing with the request.
5 de março de 2026
Resposta da Innovus
Thank you for your feedback. We're pleased to hear Emma was able to help and get things sorted for you.
I phoned more in hope than expectation…Excellent service
I phoned more in hope than expectation Lily Tingle and could not ask for better service. Lily sorted my query quickly and efficiently and is a great credit to the company.
4 de março de 2026
Avaliação não solicitada
Resposta da Innovus
Thank you for your feedback. We're pleased to hear Lily was able to help and resolve your query.
Prompt and very helpful and…
Prompt and very helpful and understanding response from you. Thank you
2 de março de 2026
Resposta da Innovus
Thank you for your feedback. We're pleased to hear you found the response helpful and that your query was understood and dealt with promptly.
Really helpful and informative
Really helpful and informative. Spoke to me in a way that made me feel as though my problem was also their problem.
27 de fevereiro de 2026
Resposta da Innovus
Thank you for your feedback. We're pleased to hear you had a positive experience and that you felt supported throughout.
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