InsideJapan Tours Avaliações 

1.464
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Our recent trip to Japan was wonderful thanks to our amazing guide Hanan Alaghawani. Her readiness to answer questions and help all members of our group was amazing. We experienced the culture, local... Ver mais

Avaliado com 4 de um total de 5 estrelas

Having someone to talk our itinerary through, provide suggestions, and then do the logistics of reserving hotels and buying train tickets made this trip so much easier! Our agent/planner was friendly... Ver mais

Avaliado com 5 de um total de 5 estrelas

Our experience with InsideJapan was fantastic! Our U.S. based travel agent, Justin spent quality time with us, listened to our interests, and worked with us to craft an awesome itinerary that include... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great itinerary, and everything went so smoothly. Our tour guide, Savannah Sutton, was superb—we cannot rate her highly enough. She made everything flow seamlessly, nothing was too much trouble, and... Ver mais

Detalhes da empresa

  1. Operador de turismo
  2. também em
  3. Agência de Viagens

Sobre InsideJapan Tours

Escrito pela empresa

Established in 2000, InsideJapan Tours is a market-leading Japan travel specialist, offering unique group tours, tailored travel and cultural experiences in Japan. Our team have had years of experience living, working and travelling in Japan, and we offer unrivaled advice and support – whatever your budget or personal interests.

People travel with us because we give them the chance to experience both the popular and the little-known aspects of Japanese culture, providing an insight into the diverse character of this fascinating country. Our memorable trips consistently exceed our customers’ expectations.

We're proud to be a B Corp

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Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(1.464)

496 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent tour company

I had an incredible time on the Japan Unmasked tour. It was very well organized from the hotels to the transportation. Our guide was knowledgeable and professional. I loved being able to see parts of Japan that are off the beaten path. Taking public transportation was fun and I felt like a native. I would definitely recommend this tour company.

27 de junho de 2026
Avaliado com 3 de um total de 5 estrelas

baggage handling was Ok when cases were…

baggage handling was Ok when cases were moved to the next hotel but when we had to manhandle cases on public transport was very unsatisfactory. The last hotel insisted that all the party had dinned at 5.30pm - way too early and inflexible

17 de junho de 2026
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Resposta da InsideJapan Tours

Hi Roger,
Thank you for taking the time to share your feedback. Sorry we weren’t able to discuss these issues with you directly when your TC tried to call you on your return

I'm pleased to hear that the baggage arrangements worked well when travelling between hotels, but I'm sorry that aspects of the itinerary didn't meet your expectations. In particular, I understand your frustration with having to manage luggage on public transport and with the dining arrangements at the final hotel.

While mealtimes can sometimes be set by individual hotels or local arrangements, we appreciate that a 5:30pm dinner may have felt restrictive and not suited your plans. Your comments are valuable and I have shared these with our team as we continually review the information and guidance we provide to customers when planning their trips.

Thank you again for your feedback, and we hope there were still many enjoyable aspects of your time away. If you would like to discuss things further we are happy to speak about any of your specific concerns.

Kind regards,
The Inside Travel Group Team

Avaliado com 5 de um total de 5 estrelas

A luxury tour

The tour was very well organized with a variety of experiences. Some were very special and different eg drumming lesson, the non—verbal show, the geisha performance/questions, the sweet making and the Buddhist meditation. Our tour guide was knowledgeable, helpful and, being an English speaker, easy to understand. An excellent tour!

28 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

the trip exceeded my expectations in so…

the trip exceeded my expectations in so many ways - we saw so much more than what was in the material i received. Our guide David was so knowledgeable and fun and shared some of his own experiences while studying and immersing himself in the language and culture of Japan. I booked the trip within an hour and would very highly recommend Inside Japan!

25 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Great solo trip!

Listened to my interests and requests; did very detailed and careful planning; responsive to emails /questions; gave me detailed instructions for my solo trip; the 10 day trip was terrific!

8 de junho de 2026
Avaliado com 4 de um total de 5 estrelas

We had a great itinerary

We had a great itinerary; and it was helpful having all our train and bus tickets taken care of ahead of time. Having the mobile hotspot device was very helpful. With one glaring exception, all of the other hotels that were selected for us were lovely and in great locations. (The one ryokan in the mountains was a real outlier.)

23 de junho de 2026
Avaliado com 4 de um total de 5 estrelas

Hidden Japan Tour Exceeded My Expectation

Our tour leader Hanan was exceptional! She was knowledgeable, professional, enthusiastic, hardworking and thorough. Hanan deeply cared about each group member and took the time to get to know each one of us and to make sure that the trip was a pleasant experience for each of us. The trip exceeded my expectations - the itinerary, hotels, experiences, and sites were just amazing. However, the booking process to simply add 2 extra days in Tokyo at the front end of the trip was frustrating and didn't have to be so. It seemed like Inside Japan's booking representative in the U.S. wasn't used to setting up a pre-trip extension and my friend and I had to circle back around several times to get it organized. If I did it over again, I would use an independent travel agent to set up the 2 day pre-trip extension.

26 de maio de 2026
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Resposta da InsideJapan Tours

Hello there, thank you for your review. We are so happy that you enjoyed your Small Group Tour and has such lovely words about the Tour Leader. Regarding the pre trip extension, we will speak to the consultant and check to see if they need a little more training on this.

Many thanks,

Mat

Senior Sales Team Leader.

Avaliado com 5 de um total de 5 estrelas

Japanese experience

Over 8 days, Inside Japan had organised everything. All our connections worked, there was always a car or guide on time as per our schedule. Comfortable hotels. A very enjoyable time prior to our bird-watching.

19 de junho de 2026
Avaliado com 3 de um total de 5 estrelas

It was disappointing not to have a…

It was disappointing not to have a Japanese guide take us through Japan.
Our guide was European and lacked authenticity, it didn't feel like I was getting a feel of local life in the neighbourhoods we visited.
The accommodation was nice however the Osaka property was tired and dated.

23 de maio de 2026
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Resposta da InsideJapan Tours

Hi Kate, thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't fully meet your expectations.

I understand you've already spoken with your consultant, Steph, and we'd like to thank you for taking the time to discuss your concerns with her. We appreciated the opportunity to listen to your feedback and better understand your perspective. Our tour leaders are selected for their deep knowledge and understanding of Japan, as well as their experience leading our itineraries and supporting travellers throughout their journey. Some are Japanese natives, while others have spent many years living and working in Japan, developing extensive cultural, historical and local knowledge. Feedback on our tour leaders is overwhelming positive with 91% of our clients rating their satisfaction with their tour leader as superb or very satisfied. However, we do understand your feedback and appreciate that expectations on this aspect can differ from traveller to traveller.

We also appreciate your comments regarding the accommodation in Osaka which our product team will review for future clients. We value all guest comments as they help us continue to improve our tours and the experience we provide to future travellers. Thank you again for your feedback.

Nicole (AU Sales Manager)

Avaliado com 5 de um total de 5 estrelas

Northern Soul tour was great!

The tour was fantastic. Our guide, Michael, was very knowledgeable and helpful. The hotels were all very nice. Loved the roykans. The tour was well paced and all the places were very interesting. This is the second tour we have gone on with Inside Japan and we would definitely use them again!
Booking was easy and they are very easy to communicate with. They answered all of my questions in a timely manner.

17 de junho de 2026
Avaliado com 4 de um total de 5 estrelas

The best was the tourleader and

The best was the tourleader and. The people in the group. Maybe I was very lucky. The worst was the info before the trip, which I got the first evening, but the trip was too full of activities, so no time/too tired to study before.
Also still confusing, that I never knew whats included and what not BEFORE the trip and an idea how much the food would be, so the cost of these 14 days I cant repeat for other trips with you.

25 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Hidden Japan wonderful tour

Amazing experience on the small group Hidden Japan tour.

Our guide, David was well prepared, thoughtful and informative. He kept us organised without micro managing and really helped us enjoy the tour.

All the experiences and locations were wonderful. Inside Japan has chosen lovely local guides and interesting places to visit.

We couldn't have seen as much on our own. You just dont know how much time to reasonably spend somewhere. We'd have been constantly worried about travel connections too so it was nice to have someone take care of that.

The food was excellent, both included with the tour and recommendations from David.

David also helped me make a visit to the Studio Ghibli shop separate to the main group.

It's a busy tour but easily manageable if you're ok at 10k steps a day. Good variety of cultural activities. My favourites were the kabuki theatre, the art island, okonomiyaki pancakes and Ritsurin gardens. But all of it is of such a high standard.

Booking and admin staff also very helpful, big shout out to Lucie.

13 de maio de 2026
Avaliado com 4 de um total de 5 estrelas

Well organised

Well organised. Pick ups were always on time and staff polite. Nice hotels and tour guides were knowledgeable and could speak English well.

On the improvement side, the company could have provided a metro card with a balance on it to get you started. I also felt it would have been nice if someone had reached out to us to check everything was going well while we were in Japan.

7 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Returning customer

I have booked with Inside Japan tours twice now and have had the most amazing trips with self guided itineraries. I have travelled to Japan six times in total but the last two trips planned by Inside Japan and in particular my travel consultant Stephanie have been the best ever. From the amazing accomodation, off the beaten path local experiences to the thorough personalised itinerary booklet and tickets all waiting for you at your first hotel, it has been the best way and the most enjoyable trips ever. Highly highly recommend and it won’t be my last time.

5 de junho de 2026

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