Phoned to renew my car insurance. Staff were very helpful and courteous. Great price for car insurance, I have been using this company for 8 years now and would highly recommend.
A empresa respondeu
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Veja o que dizem as avaliações
Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... Ver mais
A empresa respondeu
It was lovely to speak to a person I could understand and who spoke slowly enough for me to fully understand what she was saying. It made the whole transaction go so smoothly.
A empresa respondeu
Jason was really good when he called me to renew my car insurance. He was efficient and had great customer service skills putting me at me ease and talking me through all of my options. I wish all i... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre The Insurance Factory (Motor)
Escrito pela empresa
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Informações de contato
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, Reino Unido
- 0121 2963075.
- www.insurancefactory.co.uk
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
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Fantastic customer service
Spoke with Katie today. Very friendly, polite & informative. A credit to your company. Well done, keep up the great work.
18 de novembro de 2025
Resposta da The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member to be friendly, polite, and informative. We value your feedback! Insurance Factory.
Very freindly and made applying so easy
4 de novembro de 2025
Resposta da The Insurance Factory (Motor)
We're happy to hear that the application process was easy and friendly. Thank you for your positive feedback! Insurance Factory.
Resposta da The Insurance Factory (Motor)
thank you for your review! Insurance factory.
Great service and excellent staff many…
Great service and excellent staff many thanks
3 de novembro de 2025
Resposta da The Insurance Factory (Motor)
We appreciate your kind words! We're glad you enjoyed your experience with our excellent staff and service. Thank you so much! Insurance Factory.
Phone answered quickly
Phone answered quickly, staff easy to talk to. Good experience all in..
16 de outubro de 2025
Resposta da The Insurance Factory (Motor)
We're happy to hear that you had a positive experience and that our staff was helpful. Thank you for your kind feedback; we appreciate it. Insurance Factory.
Really friendly people to talk to have…
Really friendly people to talk to have been with them for years fantastic firm
7 de outubro de 2025
Resposta da The Insurance Factory (Motor)
We appreciate your long-term support and are so glad to hear that you've had such positive experiences with our team over the years. Thanks for the fantastic feedback! Insurance Factory.
Knowledgeable and efficient staff
Knowledgeable and efficient staff, like Jessica who dealt with my insurance renewal well.
7 de outubro de 2025
Resposta da The Insurance Factory (Motor)
We're happy to hear that you had a positive experience with our knowledgeable and efficient staff. We appreciate you mentioning the handling of your insurance renewal. Insurance Factory.
Great customer service helpful and…
Great customer service helpful and polite would definitely recommend.
2 de outubro de 2025
Resposta da The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We are happy to hear our team provided helpful and polite service! Insurance Factory.
Resposta da The Insurance Factory (Motor)
thank you for your review! Insurance Factory.
Resposta da The Insurance Factory (Motor)
We're glad you're happy with the person. Thanks for your feedback; we appreciate it a lot. Insurance Factory.
The lady I spoke to was very helpful
The lady I spoke to was very helpful. However, I had tried to renew my policy online but couldnt so emailed to say I was having problems. IF replied and said someone had tried to contact me but maybe had the wrong number. I checked for missed calls on mobile and landline- none. The lady I spoke to confirmed that both numbers you had on record were correct, so I'm not sure which numbers you were trying (if any). Also, when called initially I had the option of giving my D.O.B. and postcode to speed things up. After 5 minutes I gave up with that too so had to wait to speak to an actual person.
8 de setembro de 2025
Resposta da The Insurance Factory (Motor)
We appreciate you bringing this to our attention. We're glad the agent you spoke with was helpful. We're sorry you experienced difficulties renewing your policy online and that there was confusion regarding the contact attempts. We'll investigate the issues you encountered with both the phone system and the incorrect contact attempts to improve our service. Thanks for your feedback. Insurance Factory.
Insurance made easy and possible!
4 de setembro de 2025
Resposta da The Insurance Factory (Motor)
We are happy to hear that we made insurance accessible for you. Thank you for your positive feedback; we appreciate it. Insurance Factory.
All good thanks polite and helpful etc…
All good thanks polite and helpful etc etc
27 de agosto de 2025
Resposta da The Insurance Factory (Motor)
We're happy to hear that you found our team polite and helpful. Thank you for your positive feedback; we appreciate it! Insurance Factory.
Lovely phone call insurance taken out.
Ian was very clear and helpful. Very happy with the service provided.
3 de setembro de 2025
Resposta da The Insurance Factory (Motor)
We're happy to hear that the service provided was helpful and clear. Thank you for sharing your positive experience with us! Insurance Factory.
Mr Quinn was awesome in his assistance…
Mr Quinn was awesome in his assistance and explanations
29 de agosto de 2025
Resposta da The Insurance Factory (Motor)
We're happy to hear that you had such a positive experience. We appreciate you taking the time to leave us this great feedback. Insurance Factory.
A great reliable company that is…
A great reliable company that is reputable and trustworthy to work with you on your insurance requirements. Helpful and professional service providers.
1 de agosto de 2025
Resposta da The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our services helpful and professional, and that you consider us reputable and trustworthy. Insurance factory.
Resposta da The Insurance Factory (Motor)
We're glad you had a great experience. Thank you for your positive feedback; it means a lot to us. Insurance Factory.
Resposta da The Insurance Factory (Motor)
We're happy to hear that your experience was quick and easy. Thank you for your positive feedback; we appreciate it. Insurance Factory.
Resposta da The Insurance Factory (Motor)
thank you! Insurance factory.
Resposta da The Insurance Factory (Motor)
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us. Insurance Factory.
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