Phoned to renew my car insurance. Staff were very helpful and courteous. Great price for car insurance, I have been using this company for 8 years now and would highly recommend.
A empresa respondeu
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Veja o que dizem as avaliações
Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... Ver mais
A empresa respondeu
It was lovely to speak to a person I could understand and who spoke slowly enough for me to fully understand what she was saying. It made the whole transaction go so smoothly.
A empresa respondeu
Jason was really good when he called me to renew my car insurance. He was efficient and had great customer service skills putting me at me ease and talking me through all of my options. I wish all i... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre The Insurance Factory (Motor)
Escrito pela empresa
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Informações de contato
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, Reino Unido
- 0121 2963075.
- www.insurancefactory.co.uk
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
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Resposta da The Insurance Factory (Motor)
Thank you for your kind words. We appreciate your feedback and are glad you had a positive experience. Insurance factory.
The claim was paid to the wrong company
This company paid out my veterinary claim incorrectly to the completely wrong company. They then took 6 months to sort the situation out, only really doing anything when I complained. Unfortunately I only became aware of the issue when the referral vets came to me asking for help with resolving the problem. I would never use this company again, as the service is extremely poor
16 de outubro de 2024
Avaliação não solicitada
Resposta da The Insurance Factory (Motor)
We understand your frustration with the incorrect payment and the time it took to resolve the issue. We strive to provide excellent service and are disappointed to hear that your experience did not meet your expectations. We appreciate you bringing this to our attention. Insurance factory.
Resposta da The Insurance Factory (Motor)
Thanks for such an excellent review! All the best, Insurance Factory.
Resposta da The Insurance Factory (Motor)
We understand your frustration with the cost. We strive to provide value for our customers and appreciate your feedback. We'll take your comments into consideration as we continue to improve our offerings. Thanks again, Insurance Factory.
Making a claim takes for ever
Had to make claim and had to pay vets £3821.39 !as insurance factory dragged there feet for 11 weeks before making a payment of £2000 then they refused to make payment to me and payed the vets and had to wait for them to reimburse me took 11 weeks in total, then they had the nerve to nearly double premium from £43 to £84 cancelled cover now,
14 de março de 2024
Avaliação não solicitada
Resposta da The Insurance Factory (Motor)
Hi, thank you for taking the time to leave feedback. We understand your frustration with the claims process and the subsequent premium increase. We value your feedback and will use it to improve our customer experience. We apologise for any inconvenience caused. Insurance Factory.
Very good
Very good, very fast, and got my payment and documents were sent ASAP.
7 de outubro de 2024
Resposta da The Insurance Factory (Motor)
Hi Janie - Thanks for your excellent review! Best wishes, Insurance Factory.
Great advisor who i spoke to
Great advisor who i spoke to, very clear and explained everything the best they could have done.
27 de setembro de 2024
Resposta da The Insurance Factory (Motor)
We are delighted to hear that you had a positive experience with our advisor. We appreciate your kind words about their clarity and helpfulness. Insurance factory.
Great experience with this company!
30 de setembro de 2024
Resposta da The Insurance Factory (Motor)
We're thrilled to hear you had a great experience! We appreciate your kind words and are committed to providing excellent service. Insurance factory.
I'm so grateful for the help that I…
I'm so grateful for the help that I received.
I nearly lost my car because no one would insure me.
They said I was too young and my jaguar was high risk.
Insurance factory went above and beyond to sort things out.
Thank you so much
26 de setembro de 2024
Resposta da The Insurance Factory (Motor)
We are so happy to hear that we were able to help you get the insurance you needed. It's our mission to make sure everyone has access to affordable and reliable coverage. We appreciate your kind words and are glad we could make a difference for you. Insurance Factory.
The guys on the phone were very helpful…
The guys on the phone were very helpful and patient with me. No rush 👍 👍
26 de setembro de 2024
Resposta da The Insurance Factory (Motor)
We appreciate your kind words. We're glad to hear that you had a positive experience with our team. Insurance Factory.
Pet insurance renew - STAY AWAY
They have recently renewed my pet insurance but notified me 22 days past the end of my contract. I have responded twice using the given email address to no avail and not once has anyone answered the phone.
I wish to cancel my policy but feel they are trying their best to trap me into a contract
26 de setembro de 2024
Avaliação não solicitada
Resposta da The Insurance Factory (Motor)
We understand your frustration with the recent renewal of your pet insurance policy. We apologize for the delay in communication and the difficulty you've experienced in reaching us. We value your business and are committed to providing excellent customer service. insurance factory.
Resposta da The Insurance Factory (Motor)
thank you so much! Insurance factory.
Nightmare processing claims
They do not answer the phone and take weeks to respond via email, when they do it is a generic answer.
I made a claim via my vets in July, and they still have not paid out. I had acknowledgment of the claim after 4 weeks but it's been another month and nothing, despite me chasing them up. My vets are now hounding me by telephoning me daily to chase up the insurance - I have a very busy job and do not have time for this.
AVOID this company unless you're prepared to wait months for your claims to be processed and like waiting for the telephone to be answered with no joy.
25 de setembro de 2024
Avaliação não solicitada
Resposta da The Insurance Factory (Motor)
We understand your frustration with the delay in processing your claim and the lack of responsiveness you've experienced. We strive to provide excellent service to our customers and are disappointed to hear that your experience has not met your expectations. We will investigate this matter further and take appropriate action to ensure a more efficient and responsive service in the future. Insurance factory.
Resposta da The Insurance Factory (Motor)
thank you! Insurance factory.
NIGHTMARE COMPANY TO DEAL WITH
NIGHTMARE COMPANY TO DEAL WITH
This company where my pets are insured is a disgrace to deal with. They are terrible in answering the phone and have called every day up to three times with no answer and they don’t respond to emails. On the rare time I got through today I spent 32 minutes, most on hold to a person who could not stop telling untruths. I demand my money back as you just can’t get answers. Will be taking out a county court judgement against this company and its directors, after all, my pets deserve so much
YOUR REPLY ANSWERS NOTHING SO A COUNTY COURT JUDGEMENT TO GET MY FUNDS BACK PLUS WILL TAKE PLACE TODAY
16 de setembro de 2024
Avaliação não solicitada
Resposta da The Insurance Factory (Motor)
We understand your frustration with the difficulties you've experienced in contacting us. We strive to provide excellent customer service and are disappointed to hear that you haven't received the level of support you deserve. We value your feedback and will use it to improve our communication channels and ensure a more responsive experience for all our customers. Insurance Factory.
Friendly and efficient service.
16 de setembro de 2024
Resposta da The Insurance Factory (Motor)
We appreciate your kind words about our service. We strive to provide a positive experience for all our customers. Insurance Factory.
The people was very friendly and very…
The people was very friendly and very helpfull they got me the cover i needed and got it all sorted very quickly i will recommend them to my friends
10 de setembro de 2024
Resposta da The Insurance Factory (Motor)
We're so happy to hear you had a positive experience! We appreciate your kind words about our team's friendliness and helpfulness. We strive to provide excellent customer service and are glad you found the cover you needed. We're grateful for your recommendation and hope to see you again soon. Insurance Factory.
Excellent customer care
Very helpful pleasant young man, who took his time explaining all necessary areas regarding the policy
6 de setembro de 2024
Resposta da The Insurance Factory (Motor)
We are so glad to hear that you had a positive experience. We appreciate you taking the time to share your feedback. Insurance Factory.
No personality call handler
Had been a customer for many years but two years ago due to financial restrictions had taken my car off the road, I thought that now was the time to re-insure and use the car again so rang insurance factory for a quote,the call handler sounded like a petulant school child totally not interested as he read out the terms and conditions before I'd had any kind of quote he said my details were no longer on the system without even looking his whole manner was so depressing I told him to forget it and I would go elsewhere.
5 de setembro de 2024
Avaliação não solicitada
Resposta da The Insurance Factory (Motor)
We understand your frustration with the recent experience you had with our call handler. We strive to provide excellent customer service and it's disappointing to hear that your interaction fell short of your expectations. We value your loyalty and appreciate your feedback. We will use this information to improve our customer service training and ensure our agents are equipped to provide a positive experience for all our customers. Insurance Factory.
Excellent advice and service
31 de agosto de 2024
Resposta da The Insurance Factory (Motor)
We appreciate your kind words and are glad to hear you had a positive experience. The Insurance Factory.
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