Ironmongery Experts Avaliações 

417
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ive ordered 5 door handles, cheaper than anywhere else and really nice. I made a mistake on the initial order, I had to call and cancel and reorder., refund received. Customer service was excellent, I... Ver mais

Avaliado com 2 de um total de 5 estrelas

Very poor service. Ordered some iron work for an ongoing project due to the company's claim of delivery times between 1 to 2 working days. I am here a week later without the order. The builder has fin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great value door handles. Ordered 4 sets for all upstairs doors. Extremely pleased with the quality. Fast dispatch too! One handle had the rose cover screwed too tight, emailed their returns team and... Ver mais

Avaliado com 1 de um total de 5 estrelas

Terrible service. Posted out, went missing, no tracking given Called up, promised its coming tomorrow Called to check, sorry, we didnt send it, we were too busy, but will promise you will deli... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Portas
  2. Chaveiro

Informação fornecida por fontes externas variadas

Knowledge - Experience - Reliability - Family business since 1992


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

417 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 44% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(417)

28 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Personalised door packs!

Looked on line. Was a bit unsure about what I wanted to order. Gave them a quick call and all was sorted for me so I had a set of personalised door packs.
Brilliant service.
Delivered promptly. Excellent. Need I say more!

28 de novembro de 2023
Avaliado com 1 de um total de 5 estrelas

I have never received this order but or…

I have never received this order but or keeps asking me for review
Please tell me where my order is ?

28 de novembro de 2023
logotipo da Ironmongery Experts

Resposta da Ironmongery Experts

We haven't managed to find an email from you to our customer service team so if you can kindly do that, we will get this sorted for you. Please email info@ironmongeryexperts.co.uk

Avaliado com 3 de um total de 5 estrelas

Good products - but headache to deal with....

The products are good. I was happy with the quality, design and speed of which I got my products. However, It was majorly overshadowed by the customer service I received. It was just a shambles from the start - I had incorrect items sent out then scratched items and they did try and sort it quickly - but then more incorrect items came and more scratched.

It definitely got resolved in the end but it was a long journey. I also have found now I have received all the correct things the communication has completely stopped. I had some follow up questions and they have gone unanswered. That is why I am giving this company 3 stars - if you have the patience the products are GOOD!

7 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It felt as though the customer mattered here

I was trying to source a specialist latch for an old door online and have to say that Dean at Ironmongery Experts was exceptionally efficient and helpful, with a strong sense that his mission was to find what I needed.

In the end, I decided to go down another route with the door but would have no hesitation in returning to this company if needed.

6 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb experience

Superb experience. The delivery was great but the true test comes when something goes wrong. The product in the box was not right (not the fault of Ironmongery Experts). They responded immediately to my email and I received the replacement less than 24 hours later. Brilliant!

18 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cross seller,do not explain that what…

Cross seller,do not explain that what you want to order they do not have, although they let you pay for it and then have to wait for it to be sent to them and then it will be sent to you

28 de setembro de 2023
logotipo da Ironmongery Experts

Resposta da Ironmongery Experts

Hello Nick

Apologies for the delay, you received the item you ordered on the 4th working day, you should have received on the 2nd working day. Unfortunately we do not stock every single product here, and we would call you if it is out of stock with our supplier. Although we do carry high levels of stock on a lot of items.

Thanks

Avaliado com 1 de um total de 5 estrelas

Refund promised and not implemented

Ordered a handle on 2nd September heard nothing, sent email chasing up and finally got a response stating that the item was out of stock and a refund was promised and would be processed that day Monday 16th September, Now 2 days later and no refund. Shocking bad customer service for both not performing the refund for out of stock items straight away and still not processing my refund after the date promised. Advise look elsewhere

2 de setembro de 2023
Avaliação não solicitada
logotipo da Ironmongery Experts

Resposta da Ironmongery Experts

Hello Anthony, the refund was made on the 21st September. There was some internal miscommunication which we apologise for. This has now been rectified. Thanks

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