I ordered a pair of your cropped barrel jeans. I had very low expectations, as jeans never fit me well, I'm always in-between sizes, and I suspected the barrel shape would make me look huge. I tried o... Ver mais
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First time shopping online with Izabel London and my experience has been very pleasant. The website is user friendly & easy to place order. Package was packed nicely & delivered on time. The dresses a... Ver mais
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I have been shopping at Izabel London for a few years now. I have to share that the quality and design of their clothes are amazing. Their customer service is also excellent which makes the whole proc... Ver mais
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Jacket came damaged.I paid for second day delivery, came 3 days after being lost in tranzit. When sent it back for return I have asked they will regund my delivery as they did not do what they said th... Ver mais
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Detalhes da empresa
Escrito pela empresa
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Informações de contato
12-14 Chase Road, London, NW10 6EZ, London, Reino Unido
- info@izabel.com
- www.izabel.com
4,3
Excelente
797 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wonderful Customer Servuce
Received my new customer discount (15%) after l had placed my first order so contacted customer service regarding same, they applied the discount the same day ! Prompt delivery of my order which l was delighted with - good quality & good prices. Will definitely shop here again !
10 de abril de 2025
Avaliação não solicitada
Resposta de Izabel London
Hi Jackie,
Thank you for your lovely feedback. We are so glad to hear you are happy with our services.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Care Team.
Recommend with 5*****
Ordering is easy, delivery is prompt, goods are good quality and returns are straightforward.
24 de março de 2025
Resposta de Izabel London
Hello Lady in Dorset,
Thank you for your amazing review.
We are so happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Looking forward to hearing from you again in the future.
Kind regards,
Izabel Team.
Brilliant Customer Care
I have recently ordered quite a few dresses and unfortunately I ordered the incorrect size and had to reorder smaller sizes and return the large ones. The returns service is excellent and very easy to use. I had to contact customer care and despite the fact that I had completely messed up, they were incredibly helpful and patient in sorting my problems out. It made a real difference having such a helpful understanding customer service team.
The dresses I have finally ordered in the correct sizes are very good value for money and fit beautifully. Thank you.
31 de março de 2025
Avaliação não solicitada
Resposta de Izabel London
Hi Fiona,
Thank you for your lovely feedback. We are so pleased to hear you are happy with our products and services.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
I have been a fan of this company for…
I have been a fan of this company for years but the last few items I have bought have not been to my usual expectations. Materials have been too thin and sewing is shoddy.
The blouses were just far too thin and very creased.
17 de março de 2025
Avaliação não solicitada
Resposta de Izabel London
Hey Rosamarie,
Thank you for sharing your feedback, and we sincerely apologize that the recent items you purchased did not meet your usual expectations. We take all customer feedback seriously and are committed to improving the quality of our products.
To help us look into this further, please email our customer care team at info@izabel.com, providing your order number and details about the issues you’ve encountered with the items. Our team will investigate and get back to you with an update as soon as possible.
We truly appreciate your continued support and value your feedback as it helps us improve.
Best Regards,
Izabel Team
Very satisfied customer
Great range of excellent quality clothing at very competitive prices. Clothes arrived quickly at my nominated click and collect address. Beautiful colours, styles and fabrics that are a very flattering fit. Polite, knowledgeable, friendly and helpful staff. Exemplary customer service. A first rate experience all round. Keep up the good work!
8 de março de 2025
Avaliação não solicitada
Resposta de Izabel London
Hi Claire,
Thank you for your lovely feedback. We are so pleased to hear you are happy with your products and our services.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
Good experience
Items arrived quickly and well package. Just unfortunate I had to return them because they were too big. My money was refunded within 2 days which is fantastic, so I don't understand why some companies take forever.
Customer service is good. I recieved a response within 24 hours and my query was sorted.
19 de fevereiro de 2025
Resposta de Izabel London
Dear customer,
Thank you so much for your kind feedback! We're delighted to hear that your items arrived quickly and were well-packaged.
We understand that size can sometimes be an issue, and we're glad the return process was smooth and that your refund was processed promptly.
It's great to know that our customer service met your expectations, and we appreciate you taking the time to share your experience.
Kind Regards,
Izabel Team
Beautiful clothes
The clothing from Izabel London is absolutely stunning. The colours are vibrant and beautifully chosen, enhancing the overall elegance of the pieces. The design and craftsmanship exude sophistication, making them perfect for both casual and formal occasions. The quality exceeded expectations, with well-tailored fits and premium fabrics that feel luxurious. Overall, a fantastic choice for those seeking stylish and elegant fashion.
19 de fevereiro de 2025
Resposta de Izabel London
Hi Anuradha,
Thank you for your lovely feedback.
We are so pleased to hear you are happy with your products and our services.
Thank you for being an Izabel Shopper. Your support means a lot to us, and we are grateful to have you as our valuable customer.
Kind regards,
Izabel Team.
Brilliant Company!
Brilliant company! Apart from really good quality clothes at reasonable prices, if you have to send anything back it's dealt with and refunded amazingly quickly! Five stars from me!
19 de fevereiro de 2025
Resposta de Izabel London
Dear Mrs. Carole,
We are so grateful for your kind words and 5-stars review.
It’s customers like you that keep us inspired. Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Best Wishes,
Izabel Team
The sizing is off
I have recently bought two jumpers from this company (through Bonmarche online) and ordered them my usual size after also checking the size chart and the look of them on the models. They were way too big so I had to pay £6.19 to return them. This is rather unfair, especially at the Royal Mail prices nowadays, I can’t see why I should pay for the company’s sizing issues. I really like their designs but I am afraid this experience puts me off buying from them again.
1 de fevereiro de 2025
Avaliação não solicitada
Resposta de Izabel London
Hey Julia,
Thank you for your feedback. We are sorry hear you have had to return your item due to sizing.
Please drop an email to our customer care team on info@izabel.com and provide them with your order number as well as what issues you have found regarding the sizing.
Accordingly, our team will look into it and will come back to you with update.
Thank you for your feedback.
Kind regards,
Izabel Team.
Fabulous customer returns
I can't express how fabulous the customer service is with this company. I had to contact customer services about a parcel that had been accidently returned to them rather than the original company. They were in constant contact with me as they tracked the parcel, contacted their warehouse to ensure it would be found and then organised it to be returned to me.
They really went above and beyond for me, while others such as the delivery company, whose fault the return mix-up was, didn't want to know.
It definitely made me want to buy from this company again.
13 de fevereiro de 2025
Avaliação não solicitada
Resposta de Izabel London
Hey Claire,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer care team. We look forward to your future orders with us.
Kind regards,
Izabel Team
good quality
22 de janeiro de 2025
Resposta de Izabel London
Dear our valued customer,
Thank you for your amazing review.
We are happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel Care Team
Lovely items very happy with them
22 de janeiro de 2025
Resposta de Izabel London
Hey Ann,
Thank you for your amazing review.
We are happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel Care Team
Ordered grey & pink patterned hoodie.
Ordered grey & pink patterned hoodie.
Was thicker than what it looked on website, also shape not right - ballooned out at sides, then in again to waistband. Sent it back.
22 de janeiro de 2025
Resposta de Izabel London
Hi Jane,
Our sincere apologies for the issue experienced with your order.
We appreciate the feedback and hope you continue to shop with us! Have a good day!
Best Regards,
Izabel London Team
Beautiful hareem trousers
Beautiful hareem trousers, just the job for our holiday this year! Such lovely material! And lovely colours 😍
30 de janeiro de 2025
Avaliação não solicitada
Resposta de Izabel London
Hi Karen,
We are so grateful for your support and this wonderful review. It makes us happy to know that you’re satisfied with your purchase.
Best Regards,
Izabel London Care Team
Beautiful dress thank you
Beautiful dress thank you. It just arrived this morning.
I knew it would be a good idea, So decided to look for a nice dress as I worked in your country for 7 years. I was teaching at a lovely School. My Grandfather was born in London.
I had to come home for a sons wedding but wished I had come back to do some more exploring! I felt I belonged there.
The whole process worked really well thank you
22 de janeiro de 2025
Resposta de Izabel London
Hi Adele,
Thank you for your lovely feedback.
We are so pleased to hear you are happy with your products and our services.
Thank you for being an Izabel Shopper. Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Care Team.
Best quality of cloth
Best quality of cloth, perfect size and amazing delivery in beautiful package
22 de janeiro de 2025
Resposta de Izabel London
Hi Gupta,
Thank you for your amazing review.
We are happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel Care Team
Good shopping experience
I bought two good quality well fitting dresses and experienced prompt and helpful customer service.
Very happpy thank you.
22 de janeiro de 2025
Avaliação não solicitada
Resposta de Izabel London
Hey Clare,
Thank you for your amazing review.
We are happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel Care Team
Excellent tops, style and quality, clothes that make you feel good.
The tops arrived in time for New Year and they were so stylish and fitted perfectly. Also they do not need ironing and can be worn for many occasions. Really happy with the 2 tops I bought. Excellent tops and company. Thank you so much, will definitely shop again with Izabel. I’m over 50 years old and the styles are modern and the tops made me feel and look good.
23 de dezembro de 2024
Resposta de Izabel London
Hey Vicky,
Thank you for your lovely feedback.
We are so happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind regards,
Izabel Team
Excellence 🌟
Ordered a dress which arrived very quickly despite ordering the week before Christmas. Absolutely delighted with the dress. True size and excellent quality. Highly recommended
21 de dezembro de 2024
Avaliação não solicitada
Resposta de Izabel London
Hey Hazel,
Thank you for your lovely feedback.
We are so grateful for your kind words and 5-stars review. It’s customers like you that keep us inspired.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Best Wishes,
Izabel London Team
Absolutely brilliant company
Absolutely brilliant company. Customer Sevices are amazing. I returned an item to them in error ( should have been for a different company ). The item was located and returned to me by post within two days.
I can't thank you enough. Will definitely by shopping there in the future.
19 de dezembro de 2024
Avaliação não solicitada
Resposta de Izabel London
Dear Karen,
Thank you for your lovely feedback. We are so glad to hear you are happy with our customer care team.
Your support means a lot to us, and we are grateful to have you as our valuable customer. We look forward to your future orders with us.
Kind Regards,
Izabel London Customer Care Team
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