I ordered a pair of your cropped barrel jeans. I had very low expectations, as jeans never fit me well, I'm always in-between sizes, and I suspected the barrel shape would make me look huge. I tried o... Ver mais
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Veja o que dizem as avaliações
First time shopping online with Izabel London and my experience has been very pleasant. The website is user friendly & easy to place order. Package was packed nicely & delivered on time. The dresses a... Ver mais
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I have been shopping at Izabel London for a few years now. I have to share that the quality and design of their clothes are amazing. Their customer service is also excellent which makes the whole proc... Ver mais
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Jacket came damaged.I paid for second day delivery, came 3 days after being lost in tranzit. When sent it back for return I have asked they will regund my delivery as they did not do what they said th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Informações de contato
12-14 Chase Road, London, NW10 6EZ, London, Reino Unido
- info@izabel.com
- www.izabel.com
4,3
Excelente
797 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good value
Lovely dress that fits well and comfortable to wear.
1 de fevereiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Beverley, Thank you for your lovely feedback. So glad to hear you are happy with your purchase. Thank you for shopping with us. We look forward to your future orders. Many thanks, Kind regards, Izabel Team.
great service and delivery.
1 de fevereiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Jean, Thank you for your lovely feedback. So glad to hear you are happy with our services. Thank you for shopping with us. We look forward to your future orders. Many thanks, Kind regards, Izabel Team.
No refund received
Item received fine. Didn’t fit so returned item. There was acknowledgment of return and refund would be received 5/10 working days 11days on still no refund!
Come on Isabel this is not good
1 de fevereiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Carol, Thank you for your review. We are so sorry to hear that you are yet to receive your refund. We have notified our customer service team and they have emailed you regarding this matter. Kindly please check your email and revert back to our team as soon as possible so they can investigate into your pending refund. Many thanks, Kind regards, Izabel Team.
Resposta de Izabel London
Dear Darryl, Thank you amending your review. We are pleased to hear you are in receipt of your order and you happy with your purchase. Thank you for shopping with Izabel London. Uf you require any further assistance please do not hesitate to email our customer care team on info@izabel.com. Many thanks. Kind regards, Izabel Team
Very quick delivery
Very quick delivery. The coat fits perfectly and is beautiful thank you!
1 de fevereiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Valued customer, Thank you for your lovely feedback. So pleased to hear you are happy with our services ans your purchase. Thank you for shopping with us. We hope to receive future orders from you. Many thanks, Kind regards, Izabel Team.
Excellent service and great prices and…
Excellent service and great prices and value for,oney
1 de fevereiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Marilyn, Thank you for your lovely feedback. So glad to hear you are happy with our services. Thank you for shopping with us. We look forward to your future orders. Many thanks, Kind regards, Izabel Team.
Service was really good
Service was really good, delivery time spot on
1 de fevereiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Margaret,
Thank you for your lovely feedback. So glad to hear you are happy with our services. Thank you for shopping with us. We look forward to your future orders. Many thanks, Kind regards, Izabel Team.
I love winter collection
5 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Mryam, Thank you for your lovely feedback. So pleased to hear you love our winter collection. Thank you for being an Izabel fan. Kind regards, Izabel team.
Your stuff actually fits me!
Decent prices for unusual clothes that actually flatter my body type (rather than looking really baggy and sack like), which I struggle to find anywhere else on the high street. The fabrics are usually good quality too and feel comfortable. Delivery is quick and easy.
5 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Eleanor, Happy New Year! Thank you for your lovely feedback and the 5 stars. We are so glad to hear we are able to cater to your style :). Thank you for being a shopper with Izabel London. Hope to receive future orders from you. Many thanks Izabel Team
The items I have bought so far have…
The items I have bought so far have been really good quality and cheap to buy. The fit is good too. Delivery is fab. Cannot fault you.
4 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Ruthy, Happy New Year! Thank you for the awesome 5 star review. We are so glad to hear you are happy with your purchase and the delivery service. Thank you for shopping with Izabel London. Many thanks Izabel Team
Quick delivery
4 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Caz, Happy New Year! Thank you for the awesome 5 star. Glad to hear you are happy with our delivery service. We look forward to your next order with us :). Many thanks Izabel Team
My order was lost by Hermes and this…
My order was lost by Hermes and this spoilt it but it was quickly sorted and another order was sent out thanks
3 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Lynne, Thank you for your feedback. Apologies to hear your parcel was lost by Hermes. We are glad to hear our team were able to short this incident out quickly. Thank you for being an Izabel Shopper and we apologies for any inconvenienced caused due to the lost parcel. We hope this does not prevent you from shopping with us in the future. Kind regards, Izabel Team.
Lovely collections for izabel
2 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Reema, Happy New Year! Thank you for the awesome 5 star review. Very glad to hear you are like our Izabel collection. We look forward to your next order with us :). Many thanks Izabel Team
Love the brand and clothes
2 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Lorraine, Happy New Year! We love your positive review. Thank you for the awesome 5 star review and shopping with Izabel London :). We hope to receive many more future orders from you. Many thanks Izabel Team
Great service
The ordering was easy, the delivery of my order was so quick. I’m more than happy with my goods too. I ll be ordering more from Isabel.
2 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Miss McDonnell, Happy New Year! We love your positive review. Thank you for the great 5 star feedback and shopping with Izabel London. :). We hope to receive many more future orders from you. Many thanks Izabel Team
Ordered a dress for New Year’s Eve on…
Ordered a dress for New Year’s Eve on the 22nd of December, and received it on the 27th (great service considering the bank holidays). The dress came, fit perfectly (size guide was accurate) and was exactly as seen on the website. Excellent quality of the price. Will shop here again 5 stars.
1 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Paula, Thank you so much for the 5 star review. We are super pleased to hear you are happy with your purchase and our services. Thank you for being an Izabel shopper :). We hope to receive many more future orders from you. Many thanks Izabel Team
Lovely shop that sells flattering affordable clothes
Lovely shop that sells flattering and stylish clothes at an affordable price. Especially for women who are more mature but don’t want to look frumpy or have clothes that are shapeless.
1 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Katherine,
Happy New Year! Thank you so for your lovely feedback. We are so glad to hear we are able to cater to your style :). Thank you for being a shopper with Izabel London. Hope to receive future orders from you. Many thanks Izabel Team
Was very disappointed as the dress was…arrived with security tag. All the hassle with regards to returning it getting refunded
Was very disappointed as the dress was perfect arrived on time but had security tag on. Now in process of returning it back before I get refunded. They cannot not do a straight exchange. This has put me off for reordering the dress.
1 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Harsha, Thank you for your feedback. Apologies to hear you received your item with a security tag. We have spoken to our customer care team and they had advised us that they have been in touch with you regarding this unfortunate incident and is in the process of being resolved. We sincerely apologise for this situation. Our team will have this matter resolved shifty. If you require further assistance please do not hesitate to reply to this message. Kind regards, Izabel Team.
Excellent products
Excellent products, great prices and speedy service and delivery
1 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Debbie, Thank you for your great feedback. We are so please to hear you are happy with your purchases and our services. Thank you for shopping with Izabel London. Wishing you a happy new year. Hope to receive future orders from you. Many thanks Izabel Team
Gorgeous dress!
Wonderfully speedy delivery.
Beautiful dress!...LOTS of lovely compliments made last night.(NYE)
Thankyou x
1 de janeiro de 2020
Avaliação não solicitada
Resposta de Izabel London
Dear Marion, Thank you so much for the 5 star review. We are so glad to hear your are happy with your purchase :). Thank you for leaving a great feedback. Wishing you a happy new year. Hope to receive future orders from you. Many thanks Izabel Team
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