J E James Cycles Avaliações 

1.574
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We bought feom the rotherham shop online. Had to wait a week for the bike to be built, however comms were good. When we picked the bike up they couldn't have been more helpful, fit the mud guard we bo... Ver mais

Avaliado com 5 de um total de 5 estrelas

A big shout out to Joe and the team at the Sheffield store for servicing our bikes before our first coast to coast. The bike performance was great and ran smoothly. We had some initial communication p... Ver mais

Avaliado com 1 de um total de 5 estrelas

Six days and still waiting for the order to be delivered. The sales pitch may be that orders will be dispatched within a certain time frame, but this does not take into account their processing of the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I TRAVELLED FROM WILTSHIRE TO BARNSLEY AFTER SPEAKING TO OLLIE ON THE PHONE. WITHIN 22 HRS I WAS IN RECEIPT OF MY SUPER DUPER AMITI E+ PRO ELECTRIC BIKE. GREAT COMMUNICATION, THANKS OLLIE. ON ARRIVAL... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Locadora de Bicicletas
  3. Conserto de Bicicletas
  4. Loja de acessórios para bicicletas
  5. Ciclismo de estrada

Escrito pela empresa

J E James Cycles is a family run business who have been established for over 50 years. We are one of the largest independent cycle retailers in Europe, with three large stores in the South Yorkshire/Derbyshire area of the UK. Our aim is to stock as wide a selection of cycling goods as possible. Whilst ensuring that each product line has been tested for quality, performance and value for money. Our excellent reputation has been built on service and quality. We guarantee you will receive reliable advice from friendly staff with specialist knowledge of all types of cycling. J E James Cycles is also a member of the Association of Cycle Traders (ACT), which is an independent non-profit making organisation, whose activities help ensure consumers can continue to benefit from the skills, services, enthusiasm and choice of products available from their local independent bike shop.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(1.574)

74 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Service

I had been trying to purchase "MRS" brackets from a number of sources and finaly J E James came up trumps, delivery was quick and finally I was able to attach my water bottle to my new bike.

29 de julho de 2024
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Resposta da J E James Cycles

We're here when you need us Malcolm. Thanks for taking the time to leave the positive review.
All the best
Josh

Avaliado com 5 de um total de 5 estrelas

Great experience in Barnsley

We just bought a lovely bike off the new Barnsley shop. Really great service and knowledgeable staff. Adam sold us the bike and the renowned Freddie did the Guru bike fit with my partner.

Rode the bike for a quick blast today and she loves it.

2 de agosto de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Thanks for supporting our new store Greg! We are glad you enjoyed the experience and look forward to seeing you again.

All the best
Josh

Avaliado com 4 de um total de 5 estrelas

Ordered a new bike

Ordered a new bike from them and it was my go to place given the service I received when I purchased my last one. I visited the shop in Sheffield and the staff were very helpful and informative. They allowed me to reserve it for one night so I could think about it and rang the following morning to confirm. To this point was a 5star service. Unfortunately arranging collection was not great this time and mainly down to one member of staff. How ever the manager at sheffield took control and offered some solutions and helped resolve the situation to a good standard. In summary a lot of good staff and a great experienced store manager and hope it was just one person having an off day.

30 de julho de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Hi Rich,

Thank you for leaving a positive review. I am glad that whatever issue went off was sorted by the store manager for you. I will pass the comments forward. Everyone has an off day however we always strive for the best customer service. I am sure you will see this the next time you pop down to see us.

All the best, Josh.

Avaliado com 4 de um total de 5 estrelas

Good customer services

Had a problem with item ordered which could have been avoided but happy with outcome as they were very very helpful.

25 de julho de 2024
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Resposta da J E James Cycles

Sorry to hear there was a hiccup, I am glad it was sorted swiftly though! All the best - Josh

Avaliado com 5 de um total de 5 estrelas

Excellent service and delivery on time.

Easily found what I was looking for on website. Good value for money and parts arrived on time and well packaged.

26 de julho de 2024
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Resposta da J E James Cycles

Thanks for the review John. Kind Regards - Josh

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Fair price - but always excellent customer service and prompt delivery

26 de julho de 2024
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Resposta da J E James Cycles

Thank you for taking the time to leave us a review. We appreciate you!
All the best
Josh

Avaliado com 5 de um total de 5 estrelas

Great service

Ordered a bike on Saturday, arrived Thursday. Super quick delivery time.
Got a great deal on the bike too. Great communication throughout the process

Thank you, can’t wait to get out on the bike.

Rob.

25 de julho de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Smooth sailing and smiles for miles now Rob. Enjoy the new steed. Kind Regards
Josh

Avaliado com 5 de um total de 5 estrelas

Superb service and advice

Superb service and advice from the Sheffield team following an unfortunate incident with an e-bike. Thorough crash assesment and minor repairs undertaken for a modest amount for labour and parts. Worth the 80mile return trip to deal with decent honest folk (and their dog!)

18 de julho de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Thank you for the review John, I will pass the feedback on to our Sheffield store. All the best - Josh.

Avaliado com 5 de um total de 5 estrelas

great work guys

bought my son and daughter two new helmets from the rotherham store and the staff were warm and friendly and made both of my children feel very at ease as they were nervous! Great work guys.

8 de julho de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Thanks for the review Andy, happy to hear of the experience down at our Rotherham branch. All the best - Josh

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

J E James at Rotherham have been amazing on all occasions I have gone there. Elise and Mick (hope I have your names correct) were especially helpful and go above and beyond to help you out. I have probably not been the easiest customer to deal with when I have bought my 2 bikes from there yet they are still amazing to work with and so helpful. I will definitely be going here again.

1 de julho de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Thank you for the kind words Josh, I will pass the comments on to both Elise and Mick. Enjoy the bikes!
All the best - Josh.

Avaliado com 5 de um total de 5 estrelas

Excellent communication

Excellent communication. Fast delivery, great bike

24 de junho de 2024
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Resposta da J E James Cycles

Thanks for taking the time to leave us a review Simone. We appreciate it. All the best - Josh

Avaliado com 5 de um total de 5 estrelas

I dont write reviews often but I want…

I dont write reviews often but I want to write a review regarding on my recently purchased experience on J E JAMES.The staffs, specially the warehouse staffs was very honest.They saw a very small cosmetic scratched from my bike order which is not very visible and yet still they informed me and given a discount options.

20 de junho de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Hi,
We are honest people! We wouldn't want anybody upset upon delivery of a new bike therefore if we spot any damage we will try our upmost to make it right.
Enjoy your new ride! All the best - Josh.

Avaliado com 1 de um total de 5 estrelas

Orderd a Orbea wild it’s come

Orderd a Orbea wild it’s come. Without pedals….£4k bike without pedals of ant description
No prompt on website to say you need to buy pedals…apparently this is the norm…it might be to a enthusiast but not to me he James has advised if I return it I have to pay costs!!!!

6 de junho de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Hi Michael,

Sorry to hear you were not happy with your purchase. As you were likely told high value bikes do not come with pedals. This is manufacturer standard across the board and would be the same at any shop. We can supply some cheap starter pedals FOC which you were offered however you turned this down and asked us to send you £60 for pedals. Unfortunately we could not do this.
I can understand this isn't clear cut written online but that is due to the fact that it is mainly common practice / knowledge. This is even the same on Orbea's own website, there is no mention of pedals and none shown in the specification, just like on our site.

We did however offer to send you pedals, and also clarified that if you were not happy with the purchase you were also able to return it for a refund if you so wished. The cost would be incurred by yourself for the return as there was no breach of contract and you received the goods you had ordered. Therefore if you were not happy it would be on your own back to return it.
The offer for the FOC pedals still stands, if you do not wish to return the bike. Please let us know.

Kind Regards

Josh

Avaliado com 5 de um total de 5 estrelas

Everything went great from start to…

Everything went great from start to finish. I did contact the store in Rotherham with an issue of my own doing guy I spoke to was very good and professional. Definitely buy from my store again.

28 de maio de 2024
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Resposta da J E James Cycles

Thank you for taking the time to leave us a review Stephen. It's always appreciated.

Kind Regards
Josh

Avaliado com 5 de um total de 5 estrelas

Superb. Always

Superb prices, terrific customer service, really fast delivery
Absolutely first rate, top draw.

28 de maio de 2024
logotipo da J E James Cycles

Resposta da J E James Cycles

Thanks for the review Victor. Glad we could help out, you know where we are in the future.

All the best

Josh

Avaliado com 5 de um total de 5 estrelas

Bought a bike from J E James in…

Bought a bike from J E James in February and been so busy enjoying it I have just realised I didn’t write a review.
I have been having issues with arthritis in knees and had to take a look electric MTB which has always been a never have for me. I saw a bike that looked good and phoned the shop and spoke to Adam who was very professional and knowledgeable and is obviously a keen bike rider, he gave me some great advice and didn’t push for me to buy and said he could give me time to think about the bike we discussed.
He took the time to explain pros and cons of the lightweight bike not full power electric that I enquired about and the discussion ended with, get back to me if you need any further info.
I read reviews of bike and called back an hour later and he answered my queries which helped me decide this was the right bike for me.
I purchased the bike and had it delivered due to travel distance, excellent service from order to delivery and a couple of minor issues which Adam and his team resolved straight away.
Very impressive service from Adam and team so a big thank you from me for the 5 star service and apologies it is a bit late but the bike is awesome as stated.
Definitely recommend JEJames and order bits and pieces as and when required.
Bike is Orbea Rise and advice, price , etc was fantastic 👍

24 de fevereiro de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Hi Gary,

We are glad to hear you are enjoying the bike so much! Thanks for remembering us and taking the time to leave us a review. Its appreciated regardless of when you do it.

Happy riding.

Josh

Avaliado com 5 de um total de 5 estrelas

I had a broken bearing in a suspension…

I had a broken bearing in a suspension arm from essentially from a unknown brand bike
Which makes the repair more challenging, but Steve matched the bearing and swiftly saved the day with a high quality replacement bearing' he removed the old bearings and pressed the new ones in and did all this for a very reasonable cost much better then you would expect.

18 de maio de 2024
Avaliação não solicitada
logotipo da J E James Cycles

Resposta da J E James Cycles

Hi Karl,

We appreciate the review, thank you.

Kind Regards

Josh

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