We bought feom the rotherham shop online. Had to wait a week for the bike to be built, however comms were good. When we picked the bike up they couldn't have been more helpful, fit the mud guard we bo... Ver mais
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Veja o que dizem as avaliações
A big shout out to Joe and the team at the Sheffield store for servicing our bikes before our first coast to coast. The bike performance was great and ran smoothly. We had some initial communication p... Ver mais
Six days and still waiting for the order to be delivered. The sales pitch may be that orders will be dispatched within a certain time frame, but this does not take into account their processing of the... Ver mais
I TRAVELLED FROM WILTSHIRE TO BARNSLEY AFTER SPEAKING TO OLLIE ON THE PHONE. WITHIN 22 HRS I WAS IN RECEIPT OF MY SUPER DUPER AMITI E+ PRO ELECTRIC BIKE. GREAT COMMUNICATION, THANKS OLLIE. ON ARRIVAL... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Bicicleta
- Locadora de Bicicletas
- Conserto de Bicicletas
- Loja de acessórios para bicicletas
- Ciclismo de estrada
Escrito pela empresa
J E James Cycles is a family run business who have been established for over 50 years. We are one of the largest independent cycle retailers in Europe, with three large stores in the South Yorkshire/Derbyshire area of the UK. Our aim is to stock as wide a selection of cycling goods as possible. Whilst ensuring that each product line has been tested for quality, performance and value for money. Our excellent reputation has been built on service and quality. We guarantee you will receive reliable advice from friendly staff with specialist knowledge of all types of cycling. J E James Cycles is also a member of the Association of Cycle Traders (ACT), which is an independent non-profit making organisation, whose activities help ensure consumers can continue to benefit from the skills, services, enthusiasm and choice of products available from their local independent bike shop.
Informações de contato
The Old Fire Station, S65 1RF, Rotherham, Reino Unido
- 01709538374
- support@jejamescycles.com
- www.jejamescycles.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 31% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Service
I had been trying to purchase "MRS" brackets from a number of sources and finaly J E James came up trumps, delivery was quick and finally I was able to attach my water bottle to my new bike.

Resposta da J E James Cycles
Great experience in Barnsley
We just bought a lovely bike off the new Barnsley shop. Really great service and knowledgeable staff. Adam sold us the bike and the renowned Freddie did the Guru bike fit with my partner.
Rode the bike for a quick blast today and she loves it.

Resposta da J E James Cycles
Ordered a new bike
Ordered a new bike from them and it was my go to place given the service I received when I purchased my last one. I visited the shop in Sheffield and the staff were very helpful and informative. They allowed me to reserve it for one night so I could think about it and rang the following morning to confirm. To this point was a 5star service. Unfortunately arranging collection was not great this time and mainly down to one member of staff. How ever the manager at sheffield took control and offered some solutions and helped resolve the situation to a good standard. In summary a lot of good staff and a great experienced store manager and hope it was just one person having an off day.

Resposta da J E James Cycles
Good customer services
Had a problem with item ordered which could have been avoided but happy with outcome as they were very very helpful.

Resposta da J E James Cycles
Excellent service and delivery on time.
Easily found what I was looking for on website. Good value for money and parts arrived on time and well packaged.

Resposta da J E James Cycles
Excellent Customer Service
Fair price - but always excellent customer service and prompt delivery

Resposta da J E James Cycles
Great service
Ordered a bike on Saturday, arrived Thursday. Super quick delivery time.
Got a great deal on the bike too. Great communication throughout the process
Thank you, can’t wait to get out on the bike.
Rob.

Resposta da J E James Cycles
Superb service and advice
Superb service and advice from the Sheffield team following an unfortunate incident with an e-bike. Thorough crash assesment and minor repairs undertaken for a modest amount for labour and parts. Worth the 80mile return trip to deal with decent honest folk (and their dog!)

Resposta da J E James Cycles
great work guys
bought my son and daughter two new helmets from the rotherham store and the staff were warm and friendly and made both of my children feel very at ease as they were nervous! Great work guys.

Resposta da J E James Cycles
Excellent customer service
J E James at Rotherham have been amazing on all occasions I have gone there. Elise and Mick (hope I have your names correct) were especially helpful and go above and beyond to help you out. I have probably not been the easiest customer to deal with when I have bought my 2 bikes from there yet they are still amazing to work with and so helpful. I will definitely be going here again.

Resposta da J E James Cycles

Resposta da J E James Cycles
I dont write reviews often but I want…
I dont write reviews often but I want to write a review regarding on my recently purchased experience on J E JAMES.The staffs, specially the warehouse staffs was very honest.They saw a very small cosmetic scratched from my bike order which is not very visible and yet still they informed me and given a discount options.

Resposta da J E James Cycles
Orderd a Orbea wild it’s come
Orderd a Orbea wild it’s come. Without pedals….£4k bike without pedals of ant description
No prompt on website to say you need to buy pedals…apparently this is the norm…it might be to a enthusiast but not to me he James has advised if I return it I have to pay costs!!!!

Resposta da J E James Cycles

Resposta da J E James Cycles
Everything went great from start to…
Everything went great from start to finish. I did contact the store in Rotherham with an issue of my own doing guy I spoke to was very good and professional. Definitely buy from my store again.

Resposta da J E James Cycles
Superb. Always
Superb prices, terrific customer service, really fast delivery
Absolutely first rate, top draw.

Resposta da J E James Cycles
Bought a bike from J E James in…
Bought a bike from J E James in February and been so busy enjoying it I have just realised I didn’t write a review.
I have been having issues with arthritis in knees and had to take a look electric MTB which has always been a never have for me. I saw a bike that looked good and phoned the shop and spoke to Adam who was very professional and knowledgeable and is obviously a keen bike rider, he gave me some great advice and didn’t push for me to buy and said he could give me time to think about the bike we discussed.
He took the time to explain pros and cons of the lightweight bike not full power electric that I enquired about and the discussion ended with, get back to me if you need any further info.
I read reviews of bike and called back an hour later and he answered my queries which helped me decide this was the right bike for me.
I purchased the bike and had it delivered due to travel distance, excellent service from order to delivery and a couple of minor issues which Adam and his team resolved straight away.
Very impressive service from Adam and team so a big thank you from me for the 5 star service and apologies it is a bit late but the bike is awesome as stated.
Definitely recommend JEJames and order bits and pieces as and when required.
Bike is Orbea Rise and advice, price , etc was fantastic 👍

Resposta da J E James Cycles
I had a broken bearing in a suspension…
I had a broken bearing in a suspension arm from essentially from a unknown brand bike
Which makes the repair more challenging, but Steve matched the bearing and swiftly saved the day with a high quality replacement bearing' he removed the old bearings and pressed the new ones in and did all this for a very reasonable cost much better then you would expect.

Resposta da J E James Cycles
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