J E James Cycles Avaliações 

1.574
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We bought feom the rotherham shop online. Had to wait a week for the bike to be built, however comms were good. When we picked the bike up they couldn't have been more helpful, fit the mud guard we bo... Ver mais

Avaliado com 5 de um total de 5 estrelas

A big shout out to Joe and the team at the Sheffield store for servicing our bikes before our first coast to coast. The bike performance was great and ran smoothly. We had some initial communication p... Ver mais

Avaliado com 1 de um total de 5 estrelas

Six days and still waiting for the order to be delivered. The sales pitch may be that orders will be dispatched within a certain time frame, but this does not take into account their processing of the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I TRAVELLED FROM WILTSHIRE TO BARNSLEY AFTER SPEAKING TO OLLIE ON THE PHONE. WITHIN 22 HRS I WAS IN RECEIPT OF MY SUPER DUPER AMITI E+ PRO ELECTRIC BIKE. GREAT COMMUNICATION, THANKS OLLIE. ON ARRIVAL... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Locadora de Bicicletas
  3. Conserto de Bicicletas
  4. Loja de acessórios para bicicletas
  5. Ciclismo de estrada

Escrito pela empresa

J E James Cycles is a family run business who have been established for over 50 years. We are one of the largest independent cycle retailers in Europe, with three large stores in the South Yorkshire/Derbyshire area of the UK. Our aim is to stock as wide a selection of cycling goods as possible. Whilst ensuring that each product line has been tested for quality, performance and value for money. Our excellent reputation has been built on service and quality. We guarantee you will receive reliable advice from friendly staff with specialist knowledge of all types of cycling. J E James Cycles is also a member of the Association of Cycle Traders (ACT), which is an independent non-profit making organisation, whose activities help ensure consumers can continue to benefit from the skills, services, enthusiasm and choice of products available from their local independent bike shop.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(1.574)

74 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great range of products at very…

Great range of products at very competitive prices. Excellent communication and super fast delivery. Would highly recommend 👌

28 de outubro de 2024
logotipo da J E James Cycles

Resposta da J E James Cycles

Thanks for taking the time out to leave us a review.

Have a good one,

Kind Regards

Josh

Avaliado com 5 de um total de 5 estrelas

Great set of lights for the price

Great set of lights for the price. Prompt delivery, good communications and would use JE James again.

25 de outubro de 2024
logotipo da J E James Cycles

Resposta da J E James Cycles

Hi Steven,

Thanks for taking the time to leave us a review. Enjoy the lights.

Kind Regards

Josh

Avaliado com 4 de um total de 5 estrelas

Orbea Wild M10

Easy to find what I wanted. Good discount and Good communication throughout,my bike arrived good to go. Very Happy

25 de outubro de 2024
logotipo da J E James Cycles

Resposta da J E James Cycles

Hi Mal,

Thank you for the review. We hope you enjoy the new bike!

All the best

Josh

Avaliado com 2 de um total de 5 estrelas

Ignore the product images

Ordered something that was different to the images shown on the web site product page. Was informed that the images are “just for display purposes only” and didn’t even get an apology or a message that the images had been updated. So lesson learnt, but I wasted money on something that is not what I ordered and then had to buy elsewhere and wait longer to get it.

25 de outubro de 2024
logotipo da J E James Cycles

Resposta da J E James Cycles

Hi Gary,

My apologies that you had this issue, web images are provided to us directly from the supplier and automatically uploaded, so unfortunately sometimes they do not accurately reflect which version of a product you are buying. With that said the vast majority of them are correct however you unfortunately found some confusion with this one.
I can confirm that our support team responded to your initial email with an apology that you had an issue, after the initial emails from yourself and our support team we did let you know that this image had since been updated, this was within the same message where we mentioned that images are to be used as a "guide only". This is also stated in the terms and conditions of most online websites, on ours it is under the Terms & Conditions - Disclaimer section.
This isn't us trying to get out of anything, but simply us being transparent that sometimes the suppliers can get it wrong which in turn leads to our customers having issues.

From the email thread I can see you were after the full kit - this retails at around £15.99 online, the kit you bought was the £3.99 (RRP £9.99) version.

You are most welcome to return the one to us for a refund if it is of no use yourself.

Kind Regards

Josh

Avaliado com 2 de um total de 5 estrelas

They couldn't fit Goodyear Eagles but charged me premium price for middle of the road tyres

Took some Goodyear Eagle tyres to be fitted, they couldn't do it so instead they put some middle of the range Vitoria tyres on but charged me premium price. First and last time I'll be using JE James.

20 de outubro de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Hi Darren – I’m sorry to hear that you weren’t happy with the tyres that we fitted, the Goodyears that you brought in were not compatible with your Mavic Wheels unfortunately (they were far too tight and there was a risk of damaging your rim) and the Mavic tyres that came with the wheels originally are discontinued so they were not an issue. The Vittorias are a tyre that our staff have used successfully and have been happy with, I have tried to reach out to you by phone to discuss some options with you but there was no answer, If you want to call me on 01226 668608 I’ll be happy to discuss it and see if we can come to a resolution for you.

Adam.

Avaliado com 5 de um total de 5 estrelas

E-bike problem

After long running issues with frame bearings and a few other problems Adam sorted a new bike replacement.We decided to go for another bike manufacturer and we did a transaction to swop,Adam sourced bike at Barnsley store which we’re able to pick up Saturday afternoon,the staff were exceptional and good hopefully trouble free riding cheers Adam and both shops!!

28 de setembro de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Thanks for the 5* review Steve - hope hes happy with the new bike. Adam

Avaliado com 1 de um total de 5 estrelas

Don't buy off jejames cycles

I brought a gt avalanche this week rode it for 2 days and the right pedal fell out and the threading is completely ruined where it fell out It was a £700 bike reduced to £390 which you dont expect and when I phoned them and said I wanted a replacement bike or have it fixed I got told it wasn't covered on the warranty which is disgusting especially paying that much money for a bike and now I have to pay out to get a new part and then pay out to get it fitted and fixed and also the gears slip when riding the bike to and I've also now gotta wait a while to get paid from work to then sort this issue out as I spent all my money on this bike and that was to get me to and from work and also to see my children and this is what i get for paying out that much money and also terrible customer service took ages to get through to anyone and then rushed off the phone being told its not there issue and not covered on the warranty I feel I've been robbed of my money never again would I buy off this company and I advise anyone else looking to buy off them not to incase your unlucky and have a problem like me they won't resolve it so bare that in mind

3 de outubro de 2024
Avaliação não solicitada
logotipo da J E James Cycles

Resposta da J E James Cycles

Hi Ryan, I have replied directly to the email you have sent me however for the viewers of Trust Pilot I will summarize here also.

Unfortunately through bad luck and user error you have cross threaded your pedal when you have fitted it, this is not deemed a warranty or manufacturer issue and therefore there isn't really too much we can do. I have offered you a replacement chain set at cost price as a gesture of goodwill as we do genuinely feel bad for you.

However I can absolutely assure you that this issue wasn't caused by ourselves, nor is there much we can do to prevent this. There is an informative section on the PDI / Workshop form you will have received with instructions on how to fit the pedals. This also does state that if you do cross thread them that the issue will not be covered by warranty.

I can assure you it is not in our interests to "rob" people or to fob them off. I can completely understand it may not be the answer you were looking for, however we all learn from our mistakes and we will always do our best to help you in any situation. Hence my offer to replace these at cost to try and help you out.

I truly hope you get this sorted soon and are able to get back on your new bike.

Kindest Regards

Josh West
Distribution Manager
J E James Cycles

Avaliado com 5 de um total de 5 estrelas

Bought a mirider today from j e James…

Bought a mirider today from j e James Barnsley. Top class service and very friendly, went the extra mile despite it nearly being closing time. Awesome service.

5 de outubro de 2024
Avaliação não solicitada
logotipo da J E James Cycles

Resposta da J E James Cycles

Thanks so much for the 5* review Steven. It was a pleasure dealing with you, glad we could get it done in time for you. Adam.

Avaliado com 5 de um total de 5 estrelas

Makes a change for a good experience buying through the internet.

The Bike arrived very well packed. Protected against the evil delivery companies, whose goal is to make sure anything that passes through their hands is damaged in some way when it arrives. All the parts were there with a check sheet. The bike was put together with even the tubeless tyres assembled and pumped up. I am very pleased. I will be definitely buying from JE James again.

25 de setembro de 2024
logotipo da J E James Cycles

Resposta da J E James Cycles

Thanks so much for the 5* review Steve - glad we could help out. Adam.

Avaliado com 5 de um total de 5 estrelas

Good to do Business with

Easy to use website
Product I wanted at very competitive price.
Prompt delivery.

25 de setembro de 2024
logotipo da J E James Cycles

Resposta da J E James Cycles

Thanks for the 5* review Vicki - happy to help. Adam.

Avaliado com 5 de um total de 5 estrelas

Great service

Very easy to order. Great, quick service. Delivered in a few days. Delighted with my product.

24 de setembro de 2024
logotipo da J E James Cycles

Resposta da J E James Cycles

Hi Georgina, Glad to hear the service lived up to expectations. Thanks for taking the time out to leave us a review, we appreciate you.

Kind Regards

Josh

Avaliado com 5 de um total de 5 estrelas

Very good service and delivery and the…

Very good service and delivery and the bike sadly did not suit my grandson and they very quickly arranged a return and refunded me cant fault them superb service
would highly recommend.

27 de agosto de 2024
logotipo da J E James Cycles

Resposta da J E James Cycles

Thank you for the kind review Susan. All the best - Josh

Avaliado com 1 de um total de 5 estrelas

Poor Customer Service/Slow Dispatch Times

My partner ordered some products on Monday just after 1pm. Called Wednesday morning as it still has not been dispatched. Spoke to someone from mail order (happy to name the person if needed) I explained my partner had ordered the products and that they are yet to be dispatched and is needed for a comp in this coming Saturday. He was extremely patronising stating we are to blame for not looking at the website properly and it states a dispatch date when ordering. I explained my partner ordered this while she was at work and that I do require the items by Saturday, will this be dispatched by then. His response and tone was not an acceptable approach to customers. I have been a previous customer of JE James Cycles and will unlikely be ordering from these guys again due to this experience.

18 de setembro de 2024
Avaliação não solicitada
logotipo da J E James Cycles

Resposta da J E James Cycles

Hi Matthew, Firstly let me apologise for the experience you have had, it certainly doesn't sound acceptable to me. We strive to give out good customer service and leave customers assured that we will always do what we can to aid in their customer journey.
Secondly allow me to apologise for the time taken to get a response to you, I have been off sick last week and I am just catching back up with everything I have missed.

If you could please email me and elaborate as to what has actually gone off and whom you had spoken to I would very much like to assess the situation and speak with any member of staff I need too.
Please email me directly: mailorder.manager@jejamescycles.com

Kind Regards
Josh West
Distribution Manager
J E James Cycles

Avaliado com 5 de um total de 5 estrelas

Fantastic service throughout the sale…

Fantastic service throughout the sale process with my Giant propel SL - great customer service my Adam @Rotherham he’s a great ambassador for your business - keep up the great work

1 de março de 2024
Avaliação não solicitada
logotipo da J E James Cycles

Resposta da J E James Cycles

Thanks for the kind words and review Christian. Enjoy your new steed!

All the best

Josh

Avaliado com 5 de um total de 5 estrelas

Great bike

Great bike. Great price. Quick delivery

27 de agosto de 2024
logotipo da J E James Cycles

Resposta da J E James Cycles

Thank you for the 5* review. I am glad you enjoyed your experience with us!

Kind Regards

Josh

Avaliado com 5 de um total de 5 estrelas

Bought a bike last year for myself

Bought a bike last year for myself, very helpful and no pressure to buy, went back yesterday and bought one for my daughter, a pleasure to deal with and very helpful.

1 de setembro de 2024
Avaliação não solicitada
logotipo da J E James Cycles

Resposta da J E James Cycles

Thanks for taking the time out to leave us a review, we appreciate you!

All the best,

Josh

Avaliado com 5 de um total de 5 estrelas

Great work by Service Team at Chesterfield Branch.

Great service by the Chesterfield Service Team with my old MTB. It needed a full new drivetrain but with the bike being 10 years old and replacement XTR parts now no longer available, it caused a few headaches. However, the team (mainly Gavin (and Steve I think)) could not have been more helpful offering great advice, spending time sourcing alternate replacement solutions and keeping me updated throughout. I obviously had to leave the bike with them for a week or so but this was expected and explained to me when I visited. I've waited to do the review until I'd been able to go for a test ride with the new parts. Pleased to say it's absolutely fantastic and I couldn't be happier.

Really pleased to support a local business that has been around for years and will definitely use again in the future. Great stuff, thanks again and enjoy the biscuits....

31 de agosto de 2024
Avaliação não solicitada
logotipo da J E James Cycles

Resposta da J E James Cycles

Hi Chris,

Thank you for the positive review, I will pass your comments on to our Chesterfield Branch.

Kind Regards
Josh.

Avaliado com 4 de um total de 5 estrelas

poor quality item, no comms

I bought a kickstand for my brand new mountain bike which cost thousands. The supplied bolts mashed up like plasticine and would not tighten. I have tried a bolt removal tool with a view to fitting bolts of an adequate standard however I am not able to remove the bolts. I am a fully qualified tradesman with over 40 years experience and this product is simply not fit for purpose. It took forever to arrive in the fist place. I wrote to you via email but nobody has bothered to respond. I have tried ringing but nobody answers and the answrmachine message goes on loop. My only option is to cut the kickstand away from the cycle thereby destroying it but it is the only way to remove it. Had your company bothered to speak to me maybe this could have been discussed however I you leave me with no choice. I would be grateful if you can send me a new stand and I will simply throw the substandard bolts away and use my own quality ones. I will supply the order reference number so that you can replace it. I have taken the liberty of making video evidence of the issue and would be happy to send this to you if you have the capability of receiving a comprehensive video.

I have to say that I initially gave 1 star only. However despite being a bit slow the company have taken a sensible approach and resolved this to my satisfaction. For this reason I have altered my review to read 4 stars as it is only fair to reflect on the overall action

27 de agosto de 2024
Avaliação não solicitada
logotipo da J E James Cycles

Resposta da J E James Cycles

Hi,
I would like to apologise that you felt our response time was too slow, we had a bank holiday weekend so when you had emailed on the Saturday we weren't actually back in the office until the Tuesday. We worked through the backlog as quickly as we could.
I have been informed that this issue has since been sorted. Unfortunately the quality of bolts supplied is down to the Supplier rather than us as the seller. Albeit we haven't had any issues ourselves this isn't to say issues don't happen.

Anyhow I am glad to hear we resolved this issue for you.

Kind Regards

Josh.

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