We bought feom the rotherham shop online. Had to wait a week for the bike to be built, however comms were good. When we picked the bike up they couldn't have been more helpful, fit the mud guard we bo... Ver mais
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Veja o que dizem as avaliações
A big shout out to Joe and the team at the Sheffield store for servicing our bikes before our first coast to coast. The bike performance was great and ran smoothly. We had some initial communication p... Ver mais
Six days and still waiting for the order to be delivered. The sales pitch may be that orders will be dispatched within a certain time frame, but this does not take into account their processing of the... Ver mais
I TRAVELLED FROM WILTSHIRE TO BARNSLEY AFTER SPEAKING TO OLLIE ON THE PHONE. WITHIN 22 HRS I WAS IN RECEIPT OF MY SUPER DUPER AMITI E+ PRO ELECTRIC BIKE. GREAT COMMUNICATION, THANKS OLLIE. ON ARRIVAL... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Bicicleta
- Locadora de Bicicletas
- Conserto de Bicicletas
- Loja de acessórios para bicicletas
- Ciclismo de estrada
Escrito pela empresa
J E James Cycles is a family run business who have been established for over 50 years. We are one of the largest independent cycle retailers in Europe, with three large stores in the South Yorkshire/Derbyshire area of the UK. Our aim is to stock as wide a selection of cycling goods as possible. Whilst ensuring that each product line has been tested for quality, performance and value for money. Our excellent reputation has been built on service and quality. We guarantee you will receive reliable advice from friendly staff with specialist knowledge of all types of cycling. J E James Cycles is also a member of the Association of Cycle Traders (ACT), which is an independent non-profit making organisation, whose activities help ensure consumers can continue to benefit from the skills, services, enthusiasm and choice of products available from their local independent bike shop.
Informações de contato
The Old Fire Station, S65 1RF, Rotherham, Reino Unido
- 01709538374
- support@jejamescycles.com
- www.jejamescycles.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 31% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great range of products at very…
Great range of products at very competitive prices. Excellent communication and super fast delivery. Would highly recommend 👌

Resposta da J E James Cycles
Great set of lights for the price
Great set of lights for the price. Prompt delivery, good communications and would use JE James again.

Resposta da J E James Cycles
Orbea Wild M10
Easy to find what I wanted. Good discount and Good communication throughout,my bike arrived good to go. Very Happy

Resposta da J E James Cycles
Ignore the product images
Ordered something that was different to the images shown on the web site product page. Was informed that the images are “just for display purposes only” and didn’t even get an apology or a message that the images had been updated. So lesson learnt, but I wasted money on something that is not what I ordered and then had to buy elsewhere and wait longer to get it.

Resposta da J E James Cycles
They couldn't fit Goodyear Eagles but charged me premium price for middle of the road tyres
Took some Goodyear Eagle tyres to be fitted, they couldn't do it so instead they put some middle of the range Vitoria tyres on but charged me premium price. First and last time I'll be using JE James.

Resposta da J E James Cycles
E-bike problem
After long running issues with frame bearings and a few other problems Adam sorted a new bike replacement.We decided to go for another bike manufacturer and we did a transaction to swop,Adam sourced bike at Barnsley store which we’re able to pick up Saturday afternoon,the staff were exceptional and good hopefully trouble free riding cheers Adam and both shops!!

Resposta da J E James Cycles
Don't buy off jejames cycles
I brought a gt avalanche this week rode it for 2 days and the right pedal fell out and the threading is completely ruined where it fell out It was a £700 bike reduced to £390 which you dont expect and when I phoned them and said I wanted a replacement bike or have it fixed I got told it wasn't covered on the warranty which is disgusting especially paying that much money for a bike and now I have to pay out to get a new part and then pay out to get it fitted and fixed and also the gears slip when riding the bike to and I've also now gotta wait a while to get paid from work to then sort this issue out as I spent all my money on this bike and that was to get me to and from work and also to see my children and this is what i get for paying out that much money and also terrible customer service took ages to get through to anyone and then rushed off the phone being told its not there issue and not covered on the warranty I feel I've been robbed of my money never again would I buy off this company and I advise anyone else looking to buy off them not to incase your unlucky and have a problem like me they won't resolve it so bare that in mind

Resposta da J E James Cycles
Bought a mirider today from j e James…
Bought a mirider today from j e James Barnsley. Top class service and very friendly, went the extra mile despite it nearly being closing time. Awesome service.

Resposta da J E James Cycles
Makes a change for a good experience buying through the internet.
The Bike arrived very well packed. Protected against the evil delivery companies, whose goal is to make sure anything that passes through their hands is damaged in some way when it arrives. All the parts were there with a check sheet. The bike was put together with even the tubeless tyres assembled and pumped up. I am very pleased. I will be definitely buying from JE James again.

Resposta da J E James Cycles
Good to do Business with
Easy to use website
Product I wanted at very competitive price.
Prompt delivery.

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Great service
Very easy to order. Great, quick service. Delivered in a few days. Delighted with my product.

Resposta da J E James Cycles
Very good service and delivery and the…
Very good service and delivery and the bike sadly did not suit my grandson and they very quickly arranged a return and refunded me cant fault them superb service
would highly recommend.

Resposta da J E James Cycles
Poor Customer Service/Slow Dispatch Times
My partner ordered some products on Monday just after 1pm. Called Wednesday morning as it still has not been dispatched. Spoke to someone from mail order (happy to name the person if needed) I explained my partner had ordered the products and that they are yet to be dispatched and is needed for a comp in this coming Saturday. He was extremely patronising stating we are to blame for not looking at the website properly and it states a dispatch date when ordering. I explained my partner ordered this while she was at work and that I do require the items by Saturday, will this be dispatched by then. His response and tone was not an acceptable approach to customers. I have been a previous customer of JE James Cycles and will unlikely be ordering from these guys again due to this experience.

Resposta da J E James Cycles
Fantastic service throughout the sale…
Fantastic service throughout the sale process with my Giant propel SL - great customer service my Adam @Rotherham he’s a great ambassador for your business - keep up the great work

Resposta da J E James Cycles

Resposta da J E James Cycles
in stock quick efficient delivery price…
in stock quick efficient delivery price competitive great service

Resposta da J E James Cycles
Bought a bike last year for myself
Bought a bike last year for myself, very helpful and no pressure to buy, went back yesterday and bought one for my daughter, a pleasure to deal with and very helpful.

Resposta da J E James Cycles
Great work by Service Team at Chesterfield Branch.
Great service by the Chesterfield Service Team with my old MTB. It needed a full new drivetrain but with the bike being 10 years old and replacement XTR parts now no longer available, it caused a few headaches. However, the team (mainly Gavin (and Steve I think)) could not have been more helpful offering great advice, spending time sourcing alternate replacement solutions and keeping me updated throughout. I obviously had to leave the bike with them for a week or so but this was expected and explained to me when I visited. I've waited to do the review until I'd been able to go for a test ride with the new parts. Pleased to say it's absolutely fantastic and I couldn't be happier.
Really pleased to support a local business that has been around for years and will definitely use again in the future. Great stuff, thanks again and enjoy the biscuits....

Resposta da J E James Cycles
poor quality item, no comms
I bought a kickstand for my brand new mountain bike which cost thousands. The supplied bolts mashed up like plasticine and would not tighten. I have tried a bolt removal tool with a view to fitting bolts of an adequate standard however I am not able to remove the bolts. I am a fully qualified tradesman with over 40 years experience and this product is simply not fit for purpose. It took forever to arrive in the fist place. I wrote to you via email but nobody has bothered to respond. I have tried ringing but nobody answers and the answrmachine message goes on loop. My only option is to cut the kickstand away from the cycle thereby destroying it but it is the only way to remove it. Had your company bothered to speak to me maybe this could have been discussed however I you leave me with no choice. I would be grateful if you can send me a new stand and I will simply throw the substandard bolts away and use my own quality ones. I will supply the order reference number so that you can replace it. I have taken the liberty of making video evidence of the issue and would be happy to send this to you if you have the capability of receiving a comprehensive video.
I have to say that I initially gave 1 star only. However despite being a bit slow the company have taken a sensible approach and resolved this to my satisfaction. For this reason I have altered my review to read 4 stars as it is only fair to reflect on the overall action

Resposta da J E James Cycles
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