J E James Cycles Avaliações 

Everything was simply fantastic. I phoned up prior to arrival to make sure everything was ready for collection and having never been to the area before was given plenty of advice on where would be best to park. Getting to the store it was immaculate and was immediately greeted by Freddie who was amazingly helpful throughout. He even held carry some of my kit to the car, I can honestly say I've never had customer service as good from such friendly, knowledgable and enthusiastic staff. Thanks very much!

I bought a bike from JE James a few years ago and was happy with the service, so when I was looking for an ebike it was one of the places I went to. The sales staff were really helpful and knowledgeable, and buying in person is always better. After some preparation time I picked it up. Immediately the higher gears weren't changing smoothly but the big problems happened after 6 weeks when first the charger drained instead of charged the battery and then halfway through a ride the electrics wouldn't work. On ringing the service department I was told it could be a month before they could even look at it. I pointed out it was a brand new bike and if they couldn't sort it I wanted a full refund. It was dropped off that day. Hearing nothing after a week I phoned told "we were just going to phone you" had ordered new battery. Rang again a few days later told "just going to phone you" not battery but control unit problem. After a few days phoned again, it was fixed. Gears would be adjusted and a snapped light cable fixed. I couldn't pick up so requested delivery, would be sorted. After a few days no info on how/when would arrive - hadn't been packaged, would contact courier next day. Bike had been there nearly 3 weeks by this time. Delivery would need to be signed for, would be a 12 hour window, not a day I could be at home, so arranged collection. Brought out wrong bike, barely a word, no paperwork, no info on what had been done. At no point was there an apology, gave impression I had snagged cable, no idea whether battery was replaced or not, higher gears ok now but lower one's are clanky. All in all shocking after sales. In hindsight really wish I had just demanded a full refund and gone somewhere else. Two stars balances out helpful sales staff and terrible after sales.

Ordered an Electric mountain bike online. Process was simple and the guys at JE James were great when I went to collect the bike. Great knowledge of the bikes and the technical detail, unlike other bike suppliers I have visited previously. Freddie went through the PDI and functions of the bike very thoroughly.
Top guys at JE James Barnsley 👍👍👍

Great online site and shipping was really quick....nicely packaged to....can't fault them to be honest and will definitely be useing again AAAAA+

They had what I wanted, I ordered, they delivered.
Would be nice if all suppliers were this good.

Exceptional price,quick delivery the product is great

As described
Fast delivery
Good communication

Thanks to Adam and the team at the Rotherham store for a really seamless online bike purchase experience. Friendly and helpful from start to finish.

Just want to say thank you and let you know I'm absolutely delighted with my new bike. You provided an excellent service and a nice, smooth transaction. Everything went together perfectly well and I've been out on it a few times now. Thank you for everything.

Have just bought a Brompton from this shop and collected it this morning. Chris and Lewis surpassed ALL expectations of great customer service. Couldn't have asked for more. Would 1000 percent recommend.

Exceptional customer service and support, really going above and beyond thank you.

Ordered a part online which stated on the website it was in stock. 5 days later when I should of already had the part delivered I get an email saying the item was out of stock & they can order it in which was over a month's wait. 5 days is a ridiculous amount of time to wait to send an email about a stock error they should already be aware of. Will never use this company again or recommend to any fellow bikers.

I purchased a NQP GT avalanche expert. The transaction was very easy and great communication with JE James. The bike was extremely well packaged and was easy to put the remaining parts together. I found the back brake was very soft and needed to have a brake bleed. I contacted JE james and they apologised and agreed to pay for the bleed. The bleed has been completed and the bike is fantastic. Thank you JE james for a great bike and service.

I had a crack appear on my specialized frame and had to take it back to JeJames at Rotherham were it was taken care of by Nathan. He was really polite and helpful and very quick with the claim process. Also a big thanks to Chris for PDI my replacement bike which rode smoothly. Thanks guys

Gt grade sport bike arrived safely as promised everything set up gears working correctly steering not quite set straight but an easy fix all in all a great buying experience
Maybe could have been updated in between buying and receiving the bike
Many thanks

I was a bit unsure about buying a bike through this website, since I never heard of it. But the services was really good, the bike was delivered on time and the communication emails were good. Moreover the bike arrived in good conditions and it was easy to assemble.

A good product but the delivery is slow when compared to like for like competitors.

Bought my first e-bike from JeJames. Prices are very competitive and the after sales care is second to none. These guys really do go out of their way to help out wherever possible. I wouldn't even consider going anywhere else even if I found somewhere cheaper. Also a bonus that the Chesterfield branch is right on my doorstep. A more than deserved 5☆ rating!

I got my first bike from JEJames when I was a kid. I remember distinctly my dad taking me and my brother to the Rotherham store some 30+ years ago now and out I came thinking I was so cool with my pepsi bike. So when it came time to take up cycling again they were at the forefront of my mind, there must be a reason they're still going strong after 60 years, right? Ordered online and because the shop is local they just built it and fetched it round. Gave me a quick run down of the bike/maintenence and it was all good from there. Everything top notch. When I contacted them by email before the order shipped they were quick to respond and polite, and the fella that brought it round was friendly too. Couldn't ask for more.

Bought a GT avalanche elite for my son’s Christmas present. The bike arrived with failed rear brake. Contacted customer service and agreed to take it to a local shop for a brake service. That lasted approximately one week before the brake failed again and I was advised at the local bike shop it was a dodgy brake lever.

Contacted JE James customer service and was told I could return the bike and they would look at it with the underlying threat that if they couldn’t find an issue I would be liable for the cost of the courier etc. I was also given less than 24 hours notice to package the bike up so when the courier arrived they refused to take it because I didn’t have a bike box.

The customer service (if I can call it that) are so blunt and rude and seem to make it as difficult as possible to get any after care. I wish I hadn’t bothered buying from them in the first place and I should’ve returned the bike when I realised the brake had failed rather than trying to get it fixed locally.

Awful experience and in the end I decided to stop corresponding with them as I found it difficult. Now I’m left with the expense of replacing the brake on a bike that is less than 4 months old.

**Update May 2025 - I have been contacted by a representative of JE James and have finally spoken to someone who was extremely helpful. Such a shame that I had to go through that experience and leave a negative review to resolve the matter but the bike is fixed and I have a very happy child. Thank you.**