J E James Cycles Avaliações 

Bought a GT avalanche elite for my son’s Christmas present. The bike arrived with failed rear brake. Contacted customer service and agreed to take it to a local shop for a brake service. That lasted approximately one week before the brake failed again and I was advised at the local bike shop it was a dodgy brake lever.

Contacted JE James customer service and was told I could return the bike and they would look at it with the underlying threat that if they couldn’t find an issue I would be liable for the cost of the courier etc. I was also given less than 24 hours notice to package the bike up so when the courier arrived they refused to take it because I didn’t have a bike box.

The customer service (if I can call it that) are so blunt and rude and seem to make it as difficult as possible to get any after care. I wish I hadn’t bothered buying from them in the first place and I should’ve returned the bike when I realised the brake had failed rather than trying to get it fixed locally.

Awful experience and in the end I decided to stop corresponding with them as I found it difficult. Now I’m left with the expense of replacing the brake on a bike that is less than 4 months old.

**Update May 2025 - I have been contacted by a representative of JE James and have finally spoken to someone who was extremely helpful. Such a shame that I had to go through that experience and leave a negative review to resolve the matter but the bike is fixed and I have a very happy child. Thank you.**

Excellent customer service from the workshop, fast efficient and great knowledge from Steve who couldn’t do enough for us. Thanks again

Great service, I ordered bib shorts and a jersey which came within a few days but they were too big so sent them back for an exchange, which came a week later with no issues. Throughout JeJames support kept me updated on the process

Awesome service with a fantastic deal from Dean and the team at Chesterfield branch. Thanks very much👍.

Bought various bits and bobs from the website over the years. Recently did the 300 mile round trip to pick up a bike from the shop. Brilliant service on the phone sorting the sale and giving advice. Arrived at the shop to a big hello from Josh who had helped on the phone, good chat with other members of the team about cycling while sorting the collecting. Bike is in perfect order from collection, well worth the drive. Wouldn’t hesitate to recommend to others.

Great company, item arrived safe and sound.

Love my new bike.

Detailed checklist in the package with what’s been checked and passed with details of who completed the checks which is a great touch.

Highly recommend 10/10

slow order processing - 2 days, no progress, no comms.

Bought a new cassette that I was struggling to find for a reasonable price elsewhere. Arrived promptly and no issues with product, would happily use again.

Ordered a road bike, great Customer Service pre-delivery, great responses, service. Then the bike arrived not correctly set up - cassette held in place by the axle & frame not fixed and locked correctly, consequently the bike tipped and scratched on chainstay before ever getting out on the road. Lack of Customer Service, care was shocking to say the least, first tried to advise the Cassette was fitted correctly, it wasn't, disregarded the damage to the chainstay, finally suggested I take it to an LBS and get the Cassette fitted correctly at my expense....

Very poor experience. I ordered a small Orbea Vector 30 hybrid bike in black and a bunch of accessories on the 2nd March. My order was due to be dispatched between the 11th and 12th of March. On the afternoon of the 11th March I received an email from Matthew in 'Mail Order Communications', informing me that there is 'cosmetic damage' to the right hand brake lever and offering a pathetic £10 refund (2% of what I paid for it) because it is the last one they have in stock. I responded saying that wasn't good enough and my expectation was that they replace the damaged but easily available lever, or give me a 15% refund to cover the costs of me doing so myself.

Both of those things were refused on the basis that it is a 'clearance' bike (although that is not stated on their website, it is just on sale) and the damage is 'purely cosmetic', despite it being sold as a brand new and undamaged bike at the time of purchase. They did increase their 'offer' of a refund to £15, which I think shows how much value they place on customer satisfaction. Other retailers are selling the same bike for the same price or are willing to price match, I assume without the damaged lever. I have now requested to cancel my entire order and will buy elsewhere, although I'm annoyed I've already wasted over a week waiting.

Always have great service from the lads in the Barnsley store with either sales or worksop work.
Great website for in-store collection too.

Great Service!

Fast delivery. V helpful on phone and great price for Dexshell gloves 😊

Not bad service, I ordered some tyres, I got an email with tracking and the price was good

Really good price for two bike chains and fast delivery. I would recommend this site.

Great product, great price. Easy ordering and good email updates, delivery arrived when expected.

Bought a GT Avalanche from the Chesterfield store recently. Brilliant service and price with a short lead time from ordering instore to collecting my new bike.

Really good that you get a 6 week safety check too.

All the sales and workshop staff i dealt with are very knowledgeable and helpful .

Could not recommend enough , will definitely be back

Is this company some sort of hoax? I ordered a bike last week and haven't heard anything regarding my order.
I've tried called their mail order number and sit on hold for 15minutes+ each time before I give up. I've left a message with their refunds number and emailed their support. I've not heard back.

I fail to see how this company actually functions.

Not sure why I keep going back to j e James Sheffield main store. I’ve used them for years giving them over £5000 in my time. Me and ALL my friends say the same thing about them, the staff are so obnoxious and rude towards people like us, not sure if they’re jealous because of the bikes we have or what. You ask them questions about the bikes and they answer like your some thick it and should already know this. Every time I leave the store I think why were they being like that.? The staff seem like they don’t really want to be there. But I know they can’t treat every customer like this or they would go bust in a year. Gets me so mad. Its like they think we’re all drug dealers or something to afford the bikes we bring in that they will never be able to afford. Negative experience every time i go!! No more. You have lost a customer for life. Not that they’ll care!!
Don not use if you under 40 working class male. Every one else should be fine. But I wouldn’t recommend. They was rude to me for the last time.

Bought a £1200 giant fathom just under two weeks ago, few days into riding the gears start playing up which is strange on a brand new bike and then to top it off today I am riding and my chain just snaps out of nowhere!? How the F is that acceptable? I had a standard carrera vengeance(£350) that had 0 issues for at least 6 months and bear in mind this was sold and assembled by Halfords which are known to be rubbish when it comes to assembling bikes and what’s even better is I can’t refund it big NO NO to using their company