Jigsaw Homes Group Avaliações 

282
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I would like to give my heartfelt thanks to Rabbia Begum (Tenancy Officer). She has supported us throughout the entire process of transferring my mums tenancy in to my name. She was clear, professiona... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

All members of the team were polite and helpfull at every stage of the process. From the initial bid to signing the tenancy agreement staff at Jigsaw made sure that I understood what was being disc... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This housing office is an absolute joke!! I have my mother and father in one of their homes and all They do it treat them both like rubbish constantly disregarding them my dad had a stroke in 2013 th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had to change the tenancy of my home to my name when mum went into a nursing home.... this has been an extremely stressful time for me ....however Everyone at Jigsaw who I spoke to and particularly... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Associação Habitacional

Escrito pela empresa

Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale. Our vision: We want everyone to live successfully in a home they can afford. Our mission: Creating homes. Building lives.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

282 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(282)

65 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Brilliant company with wonderful agents

My experience with Jigsaw homes was so quick and seamless. My agent Alison is absolutely wonderful and was so proactive with getting everything ready for me to move into my new place. The entire process was completed in under two weeks! I can’t recommend this company and the lovely Alison enough. I have been renting privately in the UK for 8 years. You’d expect government funded housing processes to be much more arduous than private but in my experience it’s been the complete opposite.
10/10 experience, I am so so pleased with this company and lovely Alison

12 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Mizza. That's wonderful to hear! We're glad that your experience with Jigsaw Homes and Alison was such a positive one. It sounds like Alison really went above and beyond to make sure everything was ready for you to move in. Thanks for sharing your feedback with us, and congratulations on your new place!

Avaliado com 5 de um total de 5 estrelas

Excellent service

From the very first phone call we had with Karen, the service we received was exceptional. Nothing was too much trouble for Karen and she answered every question we had with kindness but still being professional.

21 de novembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Nicola. That's wonderful to hear! It's always a pleasure to receive exceptional customer service, especially when it comes with a touch of kindness. We hope that your experience with Karen continues to be positive and that you receive the same level of service in the future. Thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

New build house

Just received a new build house from jigsaw and have to say the process has been so easy been informed every step of the way so glad to have our new home

8 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Gemma. We're so glad to have helped to make your journey to your new home an easy one. Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Karen has been very helpful and always…

Karen has been very helpful and always speedy with any replies I have needed.

8 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Bev. Thank you for your feedback. We will be sure to let Karen know!

Avaliado com 5 de um total de 5 estrelas

Jigsaw are definetly the best housing…

Jigsaw are definetly the best housing association iv dealt with: very polite and respectful and always there to help when needed

30 de novembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Lanie. Thanks for your feedback. That's awesome to hear! It's always great to know that people are having positive experiences with our service. Have a fantastic day!

Avaliado com 5 de um total de 5 estrelas

Great experience, from start to finish.

Great company from start to finish, my officer Michaela Coward was great, understanding and kept me up to date with everything, would definitely recommend.

7 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Consumer. That's great to hear! It sounds like you had an excellent experience with Michaela. We're glad to hear that she was able to provide you with the support and updates you needed throughout the process. Thank you for sharing your positive feedback.

Avaliado com 5 de um total de 5 estrelas

Chaffinch manor

From being offered the new build property in november to getting the keys on the 30 the all process as been first class . Can't thank Michaela Coward and the team enough for all the help . Definetly a dream home for me and my daughter .

7 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Darren. It's great to hear that you had a positive experience with Michaela and the team while getting your new build property. We hope that you and your daughter enjoy your dream home!

Avaliado com 5 de um total de 5 estrelas

Absolutely fabulous company so helpful…

Absolutely fabulous company so helpful and kept me informed with everything and was professional and very efficient with all the service and information offered to myself. Karen was absolutely amazing and so professional with her manor and insight and really was a great support , she is amazing ambassador for jigsaw

7 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Chelsey. That's great to hear! It's always wonderful to receive positive feedback about our teams. We're glad Karen was able to provide you with excellent service and support. Thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Care

I am in utter shock at how quickly we've acquired our much needed bungalow with Jigsaw Homes. Deccan in particular from the first moment we spoke was so reassuring and professional. He dealt with our needs with the upmost respect and care. If his professionalism is a reflection of the company he works for then Jigsaw are an amazing company. Deccan is an absolute asset to them. Thank you so much.

6 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Nicci. Thank you for providing us with your feedback. We're glad to hear that you've had a positive experience with us and that Declan provided you with excellent service. It's always great to hear when our employees can meet the needs of our residents. Congratulations on your new home.

Avaliado com 5 de um total de 5 estrelas

A fantastic experience

Declan and the team have been amazing from the start of the process to the handing over off keys, they kept me up to date through out regarding delays etc (new build).
The whole process was so easy and plain sailing which made the experience quite pleasant and not stressful at all. Highly recommend Jigsaw homes to anyone

1 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Julia. It's great to hear about your positive experience with us and the team! It sounds like Declan did an excellent job keeping you informed and making the whole process easy and stress-free. Thanks for sharing your feedback with us, we will pass it on to the team!

Avaliado com 5 de um total de 5 estrelas

Jigsaw Homes Application

I can't thank Jigsaw Homes and their employee Declan enough. The whole process from my initial application to viewing a property went smoothly. The advice I have been given has made me feel at ease. I am one happy tenant and I'm looking forward to moving in my new home.

6 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Leon, Congratulations on finding your new home! We're glad to hear that the process was smooth and that you received helpful advice from Declan. It's always great to hear about positive experiences. Wishing you the best in your new home!

Avaliado com 5 de um total de 5 estrelas

supportive

Friendly, straight forward and supportive.

5 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Samantha, Thanks for your feedback. It's great to hear that our employees were friendly and supportive and that your journey to finding a new home was straight forwards.

Avaliado com 5 de um total de 5 estrelas

Absolute wonderful lettings and tenancy Khadeja Begum is an asset to the organisation …

Absolute wonderful lettings and tenancy officer Khadeja Begum. Thank you for all you have done to accommodate my autistic sons needs not only his my other two children too. I really appreciate all the support I’ve received.

4 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Claire. It's great to hear that Khadeja was able to provide such wonderful support to you and your family! It's always great to know that our employees go above and beyond to help others. We're glad that your experience was such a positive one. Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

This move has really been thought…

This move has really been thought about. I have 3 children with additional needs and there were a couple of requirements that the house needed to have. Khadeja Bagum is absolutely wonderful at her job. She kindly considered mine and my children’s needs and has gone above and beyond to try to help. I can’t thank her enough as this is going to be life changing. Massively appreciate all the help I’ve received from jigsaw homes.

1 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Claire. It's always wonderful to know that our efforts have made a positive impact and helped improve someone's life. We're thrilled to have been able to help you and your family in finding a home that meets your needs. Thank you for your feedback. We wish you and your family all the best in your new home!

Avaliado com 5 de um total de 5 estrelas

Debroah Taylor is absolutely brilliant…

Debroah Taylor is absolutely brilliant so efficient and makes everything run smoothly an absolute credit to jigsaw homes!

1 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Kadie. That's great to hear! We're lucky to have such brilliant and efficient employees like Deborah. It's always nice to see hard work and dedication being recognised and we will be sure to pass this on to the team. Thanks for taking the time to send your feedback.

Avaliado com 5 de um total de 5 estrelas

Khadeja has done an absolutely amazing…

Khadeja has done an absolutely amazing job she really has gone above and beyond what I though would be possible I’m so grateful x

1 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Victoria. We're glad to hear that Khadeja has done an amazing job and exceeded your expectations! It's always great to hear about employees who go above and beyond to deliver exceptional service. We will make sure to send your gratitude to her directly. Thanks for your feedback!

Avaliado com 5 de um total de 5 estrelas

Mutual swap

Rabbia Begum made my whole mutual swap process very easy and smoothe, communication was always 100% and emails and queries dealt with accordingly I am very happy. Thank you so much. X

29 de novembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

We're pleased to hear that Rabbia was able to help you with your mutual exchange. It's great to know that the communication was 100% and your emails and queries were dealt with promptly. Thank you for taking the time to provide us with your feedback, we'll make sure to share it with Rabbia.

Avaliado com 5 de um total de 5 estrelas

Happy not to be homeless…

Jigsaw Homes first contacted me near the end of October, to offer me one of their properties, l had been bidding for local council properties, due to being evicted from my home after living there for 24 years. Unfortunately, l wasn't having any luck, and l guess due to me suffering from epilepsy, l was given first choice. Karen, who has been keeping me updated, came to see me a day or so later, and started the ball rolling, saying the flat would take about 3 - 4 weeks to get ready, and has kept me up to date when necessary. I was delighted when l finally got the call to say the flat was ready on the 27:11:2023

27 de novembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Pamela. It's great to hear that we were able to offer you a property after you had been struggling to find a new home. It's also wonderful to hear that Karen has been keeping you updated throughout the process. We hope that you are settling in well and that you are enjoying your new home. Thank you for your valuable feedback.

Avaliado com 5 de um total de 5 estrelas

Thank you!

I cannot thank Liaqat Shan enough for all his help and support throughout my journey. It was a struggle finding a suitable accomodation, but he really went out of his way and guided me through each step of the process.

Thank you so much!

30 de outubro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hello Mr. Haych,

We're pleased to hear that Liaqat was able to help you with finding suitable accommodation and guide you through the process. It's always great to have someone who goes above and beyond to help us out. We hope you're enjoying your new home and settling in well. Don't hesitate to contact us if you need further assistance. Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Service from Karen Wright

My mum has been waiting for a bungalow and it felt like we would never be offered one. Karen has kept in contact since we first met and when one came available she contacted us straight away as she knew it matched exactly what we were looking for. The service provided
By Karen has been outstanding and I
Cannot thank her enough.

13 de novembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Mellissa. We're pleased to hear that Karen was able to help you find the perfect bungalow for your mum. It's always great to hear about outstanding service and I'm sure Karen will be thrilled to hear your kind words of appreciation. Thank you for your feedback.

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