Jigsaw Homes Group Avaliações 

282
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I would like to give my heartfelt thanks to Rabbia Begum (Tenancy Officer). She has supported us throughout the entire process of transferring my mums tenancy in to my name. She was clear, professiona... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

All members of the team were polite and helpfull at every stage of the process. From the initial bid to signing the tenancy agreement staff at Jigsaw made sure that I understood what was being disc... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This housing office is an absolute joke!! I have my mother and father in one of their homes and all They do it treat them both like rubbish constantly disregarding them my dad had a stroke in 2013 th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had to change the tenancy of my home to my name when mum went into a nursing home.... this has been an extremely stressful time for me ....however Everyone at Jigsaw who I spoke to and particularly... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Associação Habitacional

Escrito pela empresa

Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale. Our vision: We want everyone to live successfully in a home they can afford. Our mission: Creating homes. Building lives.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

282 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(282)

65 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Sick of the neighbours in one of your…

Sick of the neighbours in one of your houses, constant dog barking and doors slamming. Despite speaking to them.

1 de janeiro de 2024
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Kent, we're really sorry to hear that you are having trouble with your neighbours. In order for us to help you, we have sent you a request for more information via TrustPilot. Thanks.

Avaliado com 5 de um total de 5 estrelas

An amazing service from Michelle

A massive thank you for Michelle! She was an absolute star from start to finish. Very helpful, very supportive, communication at top level, explained everything in details. Once again thank you Michelle, you're the best!

15 de fevereiro de 2024
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Marta. Thank you for the wonderful feedback. It's great to know that Michelle was helpful and supportive from start to finish. We will be sure to pass on your feedback to Michelle.

Avaliado com 5 de um total de 5 estrelas

Helpful

Helpful, charismatic and caring service. Buildings are clean and garden is well maintained. Miles Platting offfice services are courteous and good to work with

8 de fevereiro de 2024
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Hope x. It's great to hear that you found our service helpful, charismatic, and caring. We take pride in maintaining clean buildings and gardens. We appreciate your feedback about our Miles Platting office services team. Thanks.

Avaliado com 4 de um total de 5 estrelas

Very good clear communication

Very good clear communication
From beginning to end with Jigsaw
Professional and friendly all the staff
I spoke with and met personally

1 de novembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Tracey. It's great to hear that you had a positive experience with us! It's also wonderful to hear that the employees you spoke with and met were all professional and friendly. Thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

Thank you Jamie S

I can’t thank Jamie enough honestly he’s been absolutely amazing so professional from the phone calls and at the viewing and very understanding he’s a very happy jolly guy it was lovely to meet him today with his excellent communication he went through everything and explained things very well
Me and my daughter are absolutely over the moon with our home thank you so so much Jamie I give you 100% thank you again

26 de janeiro de 2024
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Marise. Thank you for your feedback. It sounds like you had a great experience with Jamie. We're glad to hear that he was professional and friendly throughout the process, and that he was able to answer all of your questions. Congratulations on your new home, we hope you continue to have positive experiences.

Avaliado com 5 de um total de 5 estrelas

5 star service from start to finish

5 star service from start to finish. I was in desperate need of a new home for myself and my young baby jamie was quick to make contact and has given great support from the very beginning. the process was easy and stress free. I cannot express how greatfull I am to have a house to make a home and to jigsaw and jamie i will be forever grateful. Definitely 5 stars. Highly recommended jigsaw.
Thank you.

26 de janeiro de 2024
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Jamie! We're glad to hear that you received a 5-star service. It's great to know that we was able to provide you with a new home for yourself and your young baby. It is always reassuring to hear that the process was easy and stress-free, and it is lovely to hear that you are grateful and appreciate of Jamie's support. Thank you for sharing your experience with us.

Avaliado com 5 de um total de 5 estrelas

Allison is a star!

Alisson was fantastic, very professional and helpful with the property we were looking at. Really helpful and appreciated all she did, she is excellent at her job.

18 de janeiro de 2024
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hello. Thank you for the feedback. We really appreciate it. Alison will be thrilled to hear that she was able to help you smoothly in to your new home. We'll make sure to pass on your comments to her.

Avaliado com 5 de um total de 5 estrelas

5 star service from start to finish

5 star service from start to finish. I was in desperate need of a new home. Alison was quick to make contact and has been both an emotional and of moral support from the very beginning. The move was swift and everything being digital made the process easy and stress free. I cannot express how fantastic Jigsaw and especially, Alison is. I will be forever grateful. 5 stars. Highly recommended.

23 de janeiro de 2024
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Katy. It's great to hear that you had such a positive experience with us. Moving can be a stressful time, so it's good to know that Alison provided you with excellent service and made the process easy and stress-free. Thank you for sharing your experience and feedback with us.

Avaliado com 5 de um total de 5 estrelas

Helen was amazing

Helen was amazing. Helpful, professional and friendly. Thank you so much ✅

19 de janeiro de 2024
Avaliação não solicitada
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Resposta da Jigsaw Homes Group

Hi Nigel. It's great to hear that Helen provided excellent service! We're glad that she was helpful, professional and friendly towards you and we're sure she will appreciate your gratitude. Thank you for taking the time to provide us with your feedback.

Avaliado com 5 de um total de 5 estrelas

Just want to say big thank you to…

Just want to say big thank you to Alison! She has been amazing.

13 de janeiro de 2024
Avaliação não solicitada
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Resposta da Jigsaw Homes Group

Hello! It's great to hear that Alison has been amazing. Thank you for sharing this with us and leaving your feedback.

Avaliado com 5 de um total de 5 estrelas

Outstanding customer support & service

Friendly, simple and straight forward assistance from actual human beings in what could otherwise be an extremely stressful situation! Both my brother and I have honestly no complaints at all!

11 de janeiro de 2024
Avaliação não solicitada
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Resposta da Jigsaw Homes Group

Hi Dominic. Thanks for the feedback! It's great to hear that you had a positive experience with the help provided. Providing a friendly and helpful service is always our top priority, and we're glad to hear that we were able to do that for you and your brother during a potentially stressful situation. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Avaliado com 5 de um total de 5 estrelas

My lettings agent was lovely

My lettings agent was lovely. Shown me everything that I needed to know and can't appreciate her any more for giving my children a home.
Thank you

4 de janeiro de 2024
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi, A C. Thanks for the feedback! It's great to hear that our lettings officer was so helpful. We hope you enjoy your new home and create many happy memories there.

Avaliado com 1 de um total de 5 estrelas

Still waiting on fencing since November…

Still waiting on fencing since November 2023 send emails and all replies come back differentl the management must be invisible as complaint in at level 2 complete joke

5 de janeiro de 2024
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Robert. Thank you for your feedback. As you have stated, this is with our Chief Executive team and they will respond to your complaint within the timeframe set out. Thanks.

Avaliado com 1 de um total de 5 estrelas

Go live somewhere else…

They rush to sign me up but now £1500 in rent arrears? Cannot claim housing bens on ESA with Gedling boro council!!
Why did the lettings team not know this

Oh! Show me the wrong electric meter in the meter room causing problems with British gas

Had complaints about waking neighbours up who go to bed at 4 pm
HOW????

28 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Martin. For us to look into this, we need more information. We have sent a request via Trustpilot. Thanks.

Avaliado com 4 de um total de 5 estrelas

I’d like to say a big thank you to…

I’d like to say a big thank you to Caroline and Mandy for helping me with my new home. Mandy helped get everything sorted in the house ready for me to move into and Caroline for making all the forms filling so easy for me. Really appreciate all the both of you have done. Thanks

18 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

That's great to hear, Stephanie! It's always nice to have a smooth transition when moving into a new home, and having helpful people like Caroline and Mandy can make all the difference. We're sure they will be happy to know that their efforts were appreciated. Enjoy settling into your new home!

Avaliado com 5 de um total de 5 estrelas

I could not be happier

I could not be happier, Kadija was absolutely amazing and made the transition as smooth as possible, whilst making sure i understood everything i needed. I can't thank her enough.

18 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Hi Aaron. We're thrilled to hear that your experience with us was a smooth one! Kadijah will be pleased with your kind words. We'll make sure to pass them on. Thanks for taking the time to leave your feedback.

Avaliado com 5 de um total de 5 estrelas

A massive thank you

I'd to say a massive thank you to jigsaw and Karen from myself and my family.
We was given a section 21 in August so me and my family after 8 years of being in the the house had to find somewhere new to live. After lots of bidding on property's we got a phone call from Karen saying would we like this new house on a brand new estate.
Obviously I was over the moon and I got the keys last Thursday Karen constantly kept me in the loop and answering all my questions.
So once again a big thank you for my family's forever home we love it.
And Karen you need a pay rise.

7 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

Congratulations on finding your new home, Steven! It's great to hear that Karen was able to help you throughout the process and that you had a positive experience. Thank you for sharing your feedback and appreciation for her hard work. We hope you and your family enjoy your new home for many years to come!

Avaliado com 5 de um total de 5 estrelas

Thankyou

Declan was such a nice guy from the get go! Very informative and made the whole process run very smoothly from transitioning from 1 jigsaw home to another. Also a shout out to Allison who was there with declan on the viewing date, she was lovely and helped with any questions I had. Huge thankyou to you both and thankyou for my lovely home once again.

30 de novembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

We're pleased to hear that Declan and Alison were able to help you during your home transition process and, answer any questions you had. Congratulations on your new home!

Avaliado com 4 de um total de 5 estrelas

Amazing experience helped me out a lot…

Amazing experience helped me out a lot and explained everything clearly, I am thankful for their service, Karen from jigsaw homes was wonderful and made me feel at ease with all the information given. Very happy!

8 de dezembro de 2023
Avaliação não solicitada
logotipo da Jigsaw Homes Group

Resposta da Jigsaw Homes Group

It's great to hear that you've had an amazing experience with us, Mia. It's always a pleasure to receive excellent customer service and we're glad you were happy with the service provided.

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