Have been a very pleasant experience, starting with the organisation, the reception and the staff. Totally enjoyed driving the electric Renault 4; smooth and nippy, the car had most of the option some... Ver mais
Localização
Trocar localizaçãoAbbotswell Road, The Autoplex., AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
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Veja o que dizem as avaliações
Excellent service, very friendly, James very knowledgeable about the car (Renault 4), everyone very helpful all round. Enjoyed the test drive. Nice to be able to do without having to go into dealers... Ver mais
Assistance in choice of car from sales personnel, Scott, was invaluable in helping my wife and I with our final decision on choice of car make and model. Follow up e-mails and phone calls, on any ques... Ver mais
Had a great experience with John Clark, Renault, Aberdeen…Stuart Mitchell dealt with me & he was friendly, professional & very helpful. Would definitely recommend this company. Also dealt with Inverne... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Mecânica de Carros
- Serviço de Motorista
- Concessionária de motocicletas
- Revendedora de carros usados
Escrito pela empresa
At Specialist Cars Renault in Aberdeen, we are always delighted to welcome new and returning customers. As one of the most experienced and reputable Renault dealers in Scotland, we’re your one-stop-shop for any Renault vehicle needs. Whether you are in the market to purchase your first Renault, wanting to upgrade your existing vehicle or are looking to book your vehicle in for a service, we’re a trusted Renault dealer that will provide you with outstanding levels of customer ser
John Clark Motor Group
Escrito pela empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informações de contato
Abbotswell Road, The Autoplex., AB12 3AD, Aberdeen, West Tullos Industrial Estate, Reino Unido
- 01224 677 800
4,7
Excelente
402 avaliações
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Have been a very pleasant experience
Have been a very pleasant experience, starting with the organisation, the reception and the staff. Totally enjoyed driving the electric Renault 4; smooth and nippy, the car had most of the option someone will look for in a car. Spacious enough and on the same time a good size to make the parking and the participation to the traffic very easy. Would recommend giving a try!
26 de julho de 2026
Avaliação não solicitada
Excellent service
Excellent service, very friendly, James very knowledgeable about the car (Renault 4), everyone very helpful all round. Enjoyed the test drive. Nice to be able to do without having to go into dealership.
26 de julho de 2026
Avaliação não solicitada
Car sales personnel.
Assistance in choice of car from sales personnel, Scott, was invaluable in helping my wife and I with our final decision on choice of car make and model. Follow up e-mails and phone calls, on any questions we had, were answered promptly and thats at any time of day.
13 de julho de 2026
bought a brand new 25 plate Renault…
bought a brand new 25 plate Renault traffic , once collected I noticed the steering wheel was off centre while driving in a straight line took van back I was told the issue was fixed, later i noticed the drivers front wheel was wearing irregular so contacted them again and was told they couldn't do anything about it so I had to take it else where and it was found the wheel alignment was way off, the van has never been kerb,d or had any knocks this was the way I got it from the factory, worst thing about it the back wheel is off and its fixed can't be adjusted poor show from a van straight from the factory
so basically I've just been fogged off after handing them near 30K
I have the report/printout from garage that carried out the diagnosis and repair
2 de julho de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
5 stars James has made getting a new car so…
James has made getting a new car so easy amazing experience professional & friendly from start to finish
14 de julho de 2026
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark Renault
Good morning, thank you for taking the time to leave a five star review! We're glad to hear that the process of getting your new car was easy thanks to James! Kind regards, Lisa
Scott at Renault was a joy to deal with!
13 de julho de 2026
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark Renault
Good morning, thank you for taking the time to leave a five star review. We're so glad to hear that you had a great experience with Scott! Kind regards, Lisa
Really good people talking to me Alan…
Really good people talking to me Alan and Andrea explained everything I needed to know
11 de julho de 2026
Resposta da John Clark Motor Group - John Clark Renault
Good afternoon Andrew, thank you so much for taking the time to leave us a five star review. We're delighted that you fund both Allan and Andrea helpful on your visit and will share your feedback. Kind regards, Lisa
A very good experience
A very good experience from James who was very knowledgable and patiently answered our numerous questions. Test drives given to my wife and I. We knew which car we wanted, with trade in which went very smoothly and our Symbioz delivered as promised.Couldn’t have asked for more.
2 de julho de 2026
Resposta da John Clark Motor Group - John Clark Renault
Good afternoon Ian, thank you so much for leaving us a five star review. We're delighted that James provided such a great experience for you when buying your new Symbioz! Kind regards, Lisa
Very poor customer service
Very poor customer service, never return phone calls, rude when you do manage to speak to someone, youre previous car finance takes ages to be settled, so prepare to pay another installment of your old car, even after you have signed it over to Renault. Shambles of a showroom in Aberdeen
1 de julho de 2026
Resposta da John Clark Motor Group - John Clark Renault
Good afternoon Steven, thank you for taking the time to leave your feedback. We are really sorry to hear that you didn't have a good experience with us, it seems as if communication wasn't clear on a number of things. We'll be sure that this is passed on to the team so that they're aware. Kind regards, Lisa
All the staff at JohnClark Renault…
All the staff at JohnClark Renault Aberdeen are very approachable and a special thanks to Alijan Ismayilov who was my salesman who 3answered all my questions
30 de junho de 2026
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark Renault
Good afternoon David, thank you for taking the time to leave a five star review. We're so glad that Alijan was able to help you with all the questions you had! Kind regards, Lisa
Nicole was absolutely brilliant…
Nicole was absolutely brilliant handling my purchase.
1 de julho de 2026
Resposta da John Clark Motor Group - John Clark Renault
Good afternoon, thank you so much for taking the time to leave us a five star review. We're delighted to hear that Nicole did a great job helping you with your purchase! Kind regards, Lisa
Our Enjoyable Visit to John Clark Renault !
From the first day when my wife and I visited the Showroom until the day we purchased our new Renault Magane we were made very welcome. The staff were very friendly and not too overpowering (which sometimes happens). The friendly atmosphere and the great Coffee machine helped 👍.
All of the staff we dealt with were knowledgeable, extremely courteous and very helpful.
All in all, I think that the friendliness of the staff helped make up our minds on the purchase of our new car !
The Megane itself is a super nice car to drive and we are happy that we bought this car.
Thanks to all who took care of us at John Clark Renault 👍
19 de junho de 2026
Resposta da John Clark Motor Group - John Clark Renault
Thank you for the 5-star review, Norman!
We're delighted to hear you and your wife had such an enjoyable experience with John Clark Renault.
We're also delighted to hear you're enjoying your new Renault Mégane and that the overall experience helped make your decision an easy one.
Thank you for taking the time to share such thoughtful feedback. Your kind words mean a great deal to the whole team, and we truly appreciate your recommendation. We wish you many happy miles in your new Mégane and look forward to welcoming you back in the future!
Lesley
Car bought in Aberdeen, Renault branch
Had a great experience with John Clark, Renault, Aberdeen…Stuart Mitchell dealt with me & he was friendly, professional & very helpful. Would definitely recommend this company. Also dealt with Inverness branch too who were the same, all staff involved especially Thomas.
15 de junho de 2026
Resposta da John Clark Motor Group - John Clark Renault
Thank you for the 5-star review, Nancy!
We're delighted to hear you had such a great experience with John Clark Renault.
It's wonderful to know Stuart Mitchell provided friendly, professional and helpful service throughout your purchase at our Aberdeen branch. We're also pleased to hear you received the same high standard of customer care from the team in Inverness, especially Thomas.
Delivering a consistent and positive experience across our dealerships is something we take great pride in.
Thank you for taking the time to share your feedback and for your recommendation. We'll be sure to pass your kind words on to Stuart, Thomas and the teams involved. We hope you enjoy your new car and look forward to welcoming you back in the future!
Lesley
Everyone was so helpful James and…
Everyone was so helpful James and Mathew were very professional and explained everything and answered all my questions.
16 de junho de 2026
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark Renault
Thank you for the 5-star review, Anne!
We're delighted to hear you had such a positive experience with John Clark Renault.
It's wonderful to know James and Matthew were so helpful throughout the process, taking the time to explain everything clearly and answer all of your questions. Ensuring our customers feel informed, comfortable and supported is something we take great pride in.
Thank you for taking the time to share your feedback with us. Your kind words are greatly appreciated, and we'll be sure to pass them on to James and Matthew. We hope you enjoy your new car and look forward to welcoming you back in the future!
Lesley
Resposta da John Clark Motor Group - John Clark Renault
Thanks for your feedback David! We appreciate you taking the time to do so and also to highlight a team member who has made a difference!
Lesley
Great customer service
Great customer service from beginning to end, understood exactly what I was looking for. Seamless transaction.
9 de maio de 2026
Avaliação não solicitada
Resposta da John Clark Motor Group - John Clark Renault
Thank you for the 5-star review! We're delighted to hear you received great customer service from beginning to end at John Clark Renault.
It's fantastic to know the team took the time to understand exactly what you were looking for and helped make the entire process smooth and straightforward. A seamless transaction is exactly the experience we aim to provide.
Thank you for taking the time to share your feedback with us. Your kind words are greatly appreciated, and we hope you enjoy your new car!
Lesley
Renault Clio…
I purchased a Renault Clio from John Clark and can totally recommend the service I received. The staff were very welcoming and helpful making it a very good experience.
I would like to highlight Scott Arthur for making me feel at ease as it's not every day I buy a car.
31 de maio de 2026
Resposta da John Clark Motor Group - John Clark Renault
Thank you for the 5-star review, Gail! We're delighted to hear you had such a positive experience purchasing your Renault Clio from John Clark Renault.
It's great to know the team made you feel welcome and supported throughout the process, helping make your car-buying experience enjoyable and stress free. A special thank you for recognising Scott Arthur, who will be pleased to hear that his friendly and reassuring approach helped put you at ease during such an important purchase.
We truly appreciate your recommendation and your kind words. Thank you for taking the time to share your feedback with us, and we hope you enjoy every mile in your new Renault Clio!
Lesley
Fantastic, welcoming staff and excellent communication
I had a fantastic experience from the minute I walked through the door of the garage. A very warm welcome from James and Stuart. They worked great as a team to give me a great deal on a brand new Clio. I also received a good deal on my car. Clear communication all the way through the process. Very happy customer!
9 de maio de 2026
Resposta da John Clark Motor Group - John Clark Renault
Thank you for the 5-star review! We're delighted to hear you had such a positive experience with the team at John Clark Renault from the moment you walked through the door.
We’re especially pleased to hear the communication throughout the process was clear and consistent, helping make the whole experience enjoyable and straightforward for you.
Thank you again for your kind words and for choosing John Clark Renault. We hope you enjoy every mile in your new Clio!
Lesley
Renault Clio
We actually booked a test drive of the Renault 5 one weekend but turned up to be told that it wasn’t charged and we wouldn’t be able to test drive it after all. Having realised it was too small anyway, I returned separately to look at the clio. Given our first experience of having a test drive booked and not being able to go on it, I hadn’t booked for the Clio, and opted just to turn up. James was very helpful, informative and proactive when I was looking at the Clio. He provided all the relevant information for us to look at and contacted us often to see what our thoughts were. When we decided to proceed, the initial car we looked at had sold however James was able to source another Clio for us. Despite not collecting the car from James (he was on holiday), the process of trading in our old car and collecting the new car went extremely smoothly. We appreciate the efforts of all the staff who helped this to happen. We are loving the Clio, it is proving to be a practical, second car for our family and fits 2 sets of golf clubs and trolleys in the boot no bother! Thank you again.
18 de maio de 2026
Resposta da John Clark Motor Group - John Clark Renault
hank you for the 5-star review, Mrs Raper! We're delighted to hear you’re loving your new Renault Clio and that it’s proving to be such a practical fit for your family — especially with enough room for two sets of golf clubs and trolleys!
We also appreciate your honest feedback regarding the initial Renault 5 test drive experience and are sorry for the inconvenience caused on that occasion. However, it’s wonderful to hear James provided such helpful, informative and proactive support when you returned to look at the Clio, helping turn the experience into a positive one.
We’re especially pleased he was able to source another Clio for you so quickly, and that the handover and part exchange process went smoothly even while he was away. Your kind words about James and the wider team really mean a lot to us.
Thank you again for choosing John Clark Renault and for taking the time to share such detailed feedback with us. We hope you continue to enjoy your new Clio!
Lesley
Came in to look
Came in to look , wasn't intending to buy, saw a car liked it ,bought it, original salesman, was going on holiday, the car was ready within the week but only because I chased it, dealt with 3 different sales consultants, on pick up day, went home without my car as the finance company hadn't released the funding, something that I was told that was all sorted, picked the car up next day, lets hope the after service is better.
23 de maio de 2026
Resposta da John Clark Motor Group - John Clark Renault
Good afternoon Richard, thank you for your four star review. We are sorry, however, to hear of the difficulties that you had during your purchase experience and hope that now that you have your car you have many happy miles.
Kind regards,
Lisa
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