They delivered on time , and they were very friendly and helpful.

I recently used John Mason International for my move and was very pleased with their service. The team arrived on time, handled my belongings with care, and worked quickly and efficiently. Communication was clear throughout the process, and they made what is usually a stressful experience feel easy and organized. I would definitely recommend them to anyone looking for a reliable moving company.

Great service from start to end at the office and person collecting our goods to send home was very pleasant and professional. Think the date was 8 or 9 September 2025.

Seamless and flawless experience is shipping from the Middle East to Scotland. Toni was a star and kept us informed every step of the way.

Extremely excellent service from Allied booking and uplift to delivery to private UK address.

The service from both Customer Service and the delivery of my goods was excellent and would highly recommend this Company.

The two men were very professional & efficient!!

Very proactive service by email and phone in terms of helping with customs clearance and delivery.

The office team were very responsive and provided useful updates. The team who delivered the goods were super efficient, friendly and hardworking.

John Mason International Movers, especially Chris Turton (International Move Manager), has been excellent from start to end, which, when I write this, is the preparation and up to the point of all house items in the UK being packed, ready for shipment to our foreign destination. They are many positive things, but, to summarize, I would say; professional, thorough, helpful, competitively priced, reliable and diligent. Amidst all the stress involved in relocation abroad, not least sorting visa permits, I can assure any future customer that the part of physically moving all your house contents with John Mason IM is least stressful, testament to the quality of their experience and service.

Super helpful when booking the move, happy to answer all my questions. Friendly, careful and efficient staff attending to the move. Second time using John Mason International and could not recommend them more highly. A delight from start to finish.

Delighted with the service, clear communication leading up to the move, movers were quick and efficient. No hiccups. Best price out of the competitors too. Highly recommend.

100% professional from Los Angeles, storage for a few months and move to UK. I highly recommend John Mason.

Fantastic from start of process to the delivery of my property! Couldn’t be happier

Always informed and managed to get out delivery in earlier than expected
The guys unloading were friendly.

Prompt response, clear and detailed quotes and actioned exactly as invoiced. Especially impressive service from Mary, James and Chris with support, patience and professionalism. Thank you.

It was very smooth delivery, the unloading and putting stuff inside the house. It was amazing.

Excellent communication and service.
Reliable and prompt pick up with very friendly and helpful staff.

“The entire experience with this team was exceptional — professional, efficient, supportive, and genuinely friendly from start to finish. I felt completely taken care of every step of the way and my confidence was elevated. Highly recommended!”

Disappointing experience due to poor communication and delays

Thank you for your response. While I acknowledge that Gill may have replied to emails within a four-hour timeframe, I must emphasize that timely responses are only part of effective service — the accuracy of the information is equally important. Unfortunately, on multiple occasions, the details provided by Gill were incorrect, and I had to seek clarification from either Michelle or Gill herself, who would later acknowledge the mistakes. This pattern started early on, when Michelle had to intervene to correct Gill’s inaccurate quote.

With regard to the final invoice, again the pricing prepared by Gill was incorrect, and I had to draw attention to the errors before it was rectified. This process added unnecessary frustration and diminished my confidence in the coordination and accuracy of your services.

On the issue of the sofa bed, I would like to clarify a few points. During the initial video survey, I was specifically asked how the sofa was originally brought into the property. I stated — and it was noted — that it had been brought in through the balcony, as I lived on the ground floor. The suggestion that this item was not shown or accounted for in the survey is simply not accurate. On the day of collection, I was told your crew couldn’t remove it as they “did not know how to take it apart.” Interestingly, upon arrival in Toronto, the Canadian movers had managed to dismantle and reassemble it without any difficulty — highlighting that this could have been resolved with the right expertise at your end.

Regarding the shipment timeline, my decanting commenced on April 4 and was completed on April 11. I was initially informed my goods would leave by April 30, then this changed to May 12, and finally May 28 — the actual departure date. These moving targets and lack of clear, consistent communication added significant stress during an already challenging time. I understand delays can happen due to shipping logistics, but what’s disappointing is the lack of transparency and proactive updates along the way.

I chose John Mason not because you were the cheapest, but because of your reputation and 140 years of experience — experience I trusted would ensure a smooth process. Unfortunately, my experience did not reflect the high standards you reference. At every turn, I had to chase, question, or correct information, rather than feel supported during this important transition.

I appreciate your acknowledgment of the challenges and your apology, but I do hope you take this feedback seriously to ensure greater care, clarity, and accountability in future customer experiences.

Kind regards,